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베스트 웨스턴 플러스 뉴 울름 여행 후기

3 out of 5
베스트 웨스턴 플러스 뉴 울름
2101 S Broadway St, New Ulm, MN

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 540개 이용 후기 중 260개" "
평점 8 - 좋아요. 540개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 540개 이용 후기 중 51개" "
평점 4 - 별로예요. 540개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 540개 이용 후기 중 8개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Jongpil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 1박 숙박함

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2024년 4월에 1박 숙박함
답변 제공: Mae 님, 2024년 4월 24일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally excellent
2024년 4월에 1박 숙박함
답변 제공: Mae 님, 2024년 4월 24일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Nancy 님, Coon Rapids

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Best Western is a clean, well serviced hotel. The hot breakfast was good with a lot of variety. We did have a problem with our KEY cards, both with our room, and especiall with the outside Door 3. The man at the desk one evening was a bit rude to us as we had to keep coming back to keep our keys redone. (They were working on the outside door the next day.) Apparently the key system is from the 1970s, and a lot of people get frustrated with it, staff and guests. Other than this, the rest of the staff was quite pleasant and we had an enjoyable stay.
2024년 4월에 3박 숙박함
답변 제공: Mae 님, 2024년 4월 24일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Our stay was overall quite nice and I would stay there again. Our big complaint was that we could not get into our room. The handle/lock system on our room door was falling off. After returning from breakfast we were unable to gain entrance to our room. Fortunately a maintenance worker was able to help us. He said the door had been needing repaired.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Karissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Happy with my stay!
2024년 4월에 1박 숙박함
답변 제공: Mae 님, 2024년 4월 19일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Cole

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Mae 님, 2024년 4월 17일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

John

2024년 3월에 1박 숙박함
답변 제공: Mae 님, 2024년 4월 19일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Todd 님, Brookings

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to where we needed to be
2024년 3월에 1박 숙박함
답변 제공: Mae 님, 2024년 3월 14일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mae 님, 2024년 3월 14일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Franklin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exercise equipment needs repair
2024년 2월에 1박 숙박함
답변 제공: Mae 님, 2024년 3월 14일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies for the issues in the exercise room and thank you brining it to our attention. We hope you will come back and see us again soon.

8/10 - 좋아요

Michelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a pool & hot tub & dining on site
2024년 1월에 1박 숙박함
답변 제공: Mae 님, 2024년 3월 14일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hot tub made my husbands back all bruised up. There are some suction holes and his back is badly bruised and injured
2023년 12월에 1박 숙박함
답변 제공: Mae 님, 2023년 12월 27일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The issue you experienced is not something that typically happens.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Patti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could possibly use more parking at peak times.
2023년 11월에 1박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Kris

가족 여행
Great pool area
2023년 12월에 1박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Kenneth

출장 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Shelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

April A

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with clean pool and hot tub. Very quiet and relaxing.
2023년 12월에 1박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Marc

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Gwen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location. Clean rooms. Comfortable bed
2023년 12월에 1박 숙박함
답변 제공: Mae Geidel 님, 2023년 12월 6일
Dear Gwen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Road trip with friends.
Hotel was clean, staff friendly and capable. Even though the property is dated, it was freshly painted, room and bathroom was fine. Only issue was a noisy a/c unit.
2023년 11월에 1박 숙박함
답변 제공: Mae Geidel 님, 2023년 12월 6일
Dear Frank, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Close to city center. Friendly staff.
2023년 11월에 2박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

karen

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The Front Desk staff on Friday 11/24 could not have been more accommodating phenomenally positive and the nicest person ever!! I ran into a woman who was tending to rooms. I THANKED her for all of her hard work!! The staff tending to breakfast was the nicest calmest person ever!!! I thanked her several times! We had 2 rooms by the pool one was and a joined so 3 we had another across as well!! THANKS to the whole staff! Our rooms were FANTASTIC!
2023년 11월에 1박 숙박함
답변 제공: Mae 님, 2023년 12월 15일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy (but not surprised) to hear that all the staff were accommodating and helpful. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Haag

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run down. Could use some updating.
2023년 10월에 1박 숙박함
답변 제공: Mae 님, 2023년 11월 6일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently in the process of rennovating in between business. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Benjamin 님, Saint cloud

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Mae 님, 2023년 10월 24일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs updating. Room key & lock didn't work well. The shower ceiling was leaking cold water when in use. Was impressed with the free breakfast in the morning.
2023년 10월에 1박 숙박함
답변 제공: Mae 님, 2023년 10월 23일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Locks are something that we are planning on renovating in the coming months as we know it is something that needs upgrading. I'm glad you enjoyed the breakfast!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Nathaniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and location. Clean and welcoming and comfortable.
2023년 10월에 1박 숙박함
답변 제공: Mae 님, 2023년 10월 23일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Shawn

2023년 10월에 1박 숙박함
답변 제공: Mae 님, 2023년 11월 6일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Mae 님, 2023년 10월 16일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Michelle

2023년 10월에 2박 숙박함
답변 제공: Mae 님, 2023년 11월 6일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Lori

2023년 10월에 3박 숙박함
답변 제공: Mae 님, 2023년 10월 9일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Bring your own hair dryer!!
If you plan on washing your hair be sure to bring your own hair dryer!!! I had to go outside and stand in the wind to dry my hair as the hair dryers they have are horrible!!
2023년 9월에 2박 숙박함
답변 제공: Mae 님, 2023년 10월 9일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies that the hair dryer in your room was not working correctly. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BWNU is not a new building, but is very well maintained & clean! The citrus scented bathroom amenities are upscale. Fresh Torte signature blend coffee in the lobby at 6:30 am on a Monday is always appreciated. We enjoyed a fall weekend stay.
2023년 10월에 1박 숙박함
답변 제공: Mae 님, 2023년 10월 3일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Glenda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Mae 님, 2023년 10월 3일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was at this location for a seminar. unfortunately it rained so was not able to get out hiking in the area like i planned too. was a little disjointed that the restaurant (Green Mill) attached to the property had only a limited menu on a Sunday afternoon and only 1 NFL game up on all the TV's. on a Sunday afternoon, that is not how you get return biz. but, the hotel was nice for the price
2023년 9월에 1박 숙박함
답변 제공: Mae 님, 2023년 9월 27일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No taxi or uber in town.
2023년 9월에 1박 숙박함
답변 제공: Mae 님, 2023년 9월 25일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. New Ulm did approve Uber in August - I think currently there just are not any drivers unfortunately. We hope you will come back and see us again soon.

4/10 - 별로예요

Anna

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stained pillow cases, dirty shower walls, needs a complete remodel.
2023년 9월에 1박 숙박함
답변 제공: Mae 님, 2023년 9월 25일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Warm welcoming
It truly was a great time. The customer service at the desk was phenomenal. Super kind to my child and very warm welcome mean.
2023년 9월에 1박 숙박함
답변 제공: Mae 님, 2023년 9월 25일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Sharlea

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and facilities were fantastic. However, we were unable to get peace and quite on the second night, until after midnight, because our room was right next to the wedding reception scheduled that night. The DJ's music was reverberating throughout our room the entire night. Its totally okay to have the wedding reception. We just wish they would have placed our room farther away, being that we were not part of the wedding and here on buisness. The loss of sleep negatively affected our trip a great deal.
2023년 9월에 2박 숙박함
답변 제공: Mae 님, 2023년 9월 25일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We typically do our best to make sure that the wedding guests are in the rooms closest to the conference center space so as to protect the peace of other guests, my apologies we had your room so close. We hope you will come back and see us again soon.

8/10 - 좋아요

karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Mae 님, 2023년 9월 18일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태
If this is the best New Ulm has to offer! IDK
Our family had 5 rooms, every room had some sort of issue, some needed dehumidifier which were either loud or needed to be emptied, one had a spider, my room a/c was set at 70 but felt much warmer during the night and semi junk toilet, nothing you couldn't live with but hard to justify nearly $200 per night each. Which reminds me, I had prepaid for my room6 months in advance, but the front desk still ran my card again, when I came back the next morning with my documentation proving I was double charges I was told that the card Hotels.com was unable to be run at check in and that is why was double charged, but it went through the second day and that I will get a refund in3-5 days, I am still waiting for the refund to show up but it hasn't been 5 days yet. This is the first time that has ever happened to me over the 50+ times I have booked through Hotels.com. The good No problem with breakfast, that was decent and I also liked the pool area. I don't know if the attached Green Mill Restaurant is owned by someone else, but that experience has just OK as well. I have not plans to return to New Ulm if this is the best you have to offer
2023년 9월에 2박 숙박함
답변 제공: Mae 님, 2023년 9월 12일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am more than willing to schedule a call to talk about the issues you experienced and come to a solution.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Keri

2023년 8월에 1박 숙박함
답변 제공: Mae 님, 2023년 9월 25일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Ary

2023년 8월에 1박 숙박함
답변 제공: Mae 님, 2023년 9월 8일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I also want to thank you for your understanding and patience with us as we make improvements! We hope you will come back and see us again soon.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 편의 시설/서비스
A
2023년 8월에 1박 숙박함
답변 제공: Mae 님, 2023년 8월 28일
Thank you for taking the time to review! Guest satisfaction is very important to us and I'm glad to see you enjoyed your stay! We hope to see you again soon!

4/10 - 별로예요

John 님, Kailua

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's really the only place in New Ulm. I guess it was a Holiday Inn but has been taken over by Best Western. They are painting and making some upgrades. The night I was there the restaurant had a limited menu due to some kind of cooler problem. We arrived about 1: pm and was greeted with an empty reception desk. When the clerk finally showed up from another task and I'd told him my name and reservation his response was "You do know that check-in isn't until 3 pm!?' Yes. I did know but I was just checking. The place seemed empty. There were kids and families screaming in the pool at 10:00 pm. New Ulm is an adorable town. If I came again, I'd stay at an AirBnB.
2023년 8월에 1박 숙박함
답변 제공: Bianca 님, 2023년 9월 6일
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Barry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Mae 님, 2023년 8월 24일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice hotel. Comfy beds, nice decor. Would stay again.
2023년 8월에 1박 숙박함
답변 제공: Mae 님, 2023년 8월 21일
Thank you for taking the time to complete the survey! Guest satisfaction is extremely important to us! We hope to see you again soon.

6/10 - 괜찮아요

Katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was so/so. The building is definitely old. Beds were comfortable. Pool and hot tub didn’t seem very clean.
2023년 8월에 2박 숙박함
답변 제공: Mae 님, 2023년 8월 14일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Barry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Mae 님, 2023년 8월 11일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only suggestion is to only allow adults in the hot tub. It wasn't relaxing for us to have kids jumping in and out of the hot tub. Thank you.
2023년 8월에 2박 숙박함
답변 제공: Mae 님, 2023년 8월 8일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm