숙박 시설 내 편의 시설/서비스

페어필드 인 & 스위트 바이 메리어트 달라스 멘스필드 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 785개 이용 후기 중 450개" "
평점 8 - 좋아요. 785개 이용 후기 중 196개" "
평점 6 - 괜찮아요. 785개 이용 후기 중 76개" "
평점 4 - 별로예요. 785개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 785개 이용 후기 중 37개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Cheolheui

출장 여행
좋아요: 청결 상태, 직원 및 서비스
시설이 오래되어서 그리 청결한 느낌은 들지 않는데, 직원들이 친절합니다.
2021년 12월에 11박 숙박함
답변 제공: EB 님, 2022년 1월 7일
Thank you for the information provided.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing to like about this hotel-renovations occurring without advanced warnings, privacy locks in 2 rooms (201 & 207) not working, plumbing in 207 (tub drain) working poorly, breakfast was terrible ( burnt bacon, no eggs or biscuits just sausage and egg McMuffin). Among the worst hotel that I’ve ever stayed in. We checked in late and couldn’t get a refund or we would have left.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Hi Michael,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - 훌륭해요

Elwanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed the breakfast. Very good. Everything good quality ie eggs,oatmeal,orange juice, and coffee😊
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Hi Elwanda,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 - 별로예요

Greg

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Property being remodeled
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Hi Greg,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Savannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was nice, quiet, and clean.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Hi Savannah,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

Megan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sophia CSR 님, 2024년 3월 20일
Hi Megan,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - 훌륭해요

James 님, Magnolia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The evening associate at the front desk was very warm, sweet, friendly and attentive to my questions and needs that I had about my stay. 10 of 10 for kindness, listening, smile and very helpful responses!!!
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 7일
Hi James,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk ppl in the afternoon are amazing Priscilla was super nice and the night shift lady was nice pool was great hotel staff were all nice and friendly
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Robert,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 - 괜찮아요

Joette

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Under renovation. First room faced very busy highway and was loud. After one night, was moved to other side of property and upgraded. Appreciated that. Obvious areas not clean. Staff was kind.
2024년 2월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 25일
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

Joseph 님, Grandview

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
First I've stayed at Fairfields before and had no issues. I guess we just picked the wrong dates to stay at this one. They were in the middle of renovations which I didnt notice when I booked. Construction materials and equipment inside and out. We were awoken Friday morning by cherry picker outside our window working on upper level. Not good. Free breakfast was bland-no pork sausage or bacon, only turkey sausage-which i can dont like. coffee was okay. we declined housekeeping on two days, but requested for the 3rd day. we were gone all day and ready for clean towels but they missed us for some reason? Location was perfect! Just a few minutes from Mansfield Medical Center, where my son was having surgery.
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Joseph,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 - 훌륭해요

Faith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though remodeling is going on, the staff made sure our stay was great! We visit family there and we will certainly stay again.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 - 별로예요

zondra

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 27일
Hi Tony,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - 괜찮아요

Melissa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 21일
Hi Melissa,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Dale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There was construction, but it didn't affect the stay...staff was great, motel was quiet. We will stay there again!
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 20일
Hi Dale,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

10/10 - 훌륭해요

Patricia 님, houston

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Patricia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 - 괜찮아요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Breakfast needs improvement - tasteless scrambled eggs, lukewarm coffee, english muffin was rock hard. Bagels were good, good selection of teas. Low flow showhead had us taking twice as long to shower ....so how did we save water? It took a long time to rinse out any shampoo or conditioner.
2023년 12월에 7박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 17일
Hi George,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

10/10 - 훌륭해요

Gonzalo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cook was very friendly and would come out and talk to the guests
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 14일
Dear Guest,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 - 괜찮아요

Hakeem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall, this was a good quality hotel stay for the price paid. The hotel is currently undergoing a renovation so there is a bit to messiness and clutter around the build. However, the staff and amenities were good and what I would expect from a Fairfield Marriott.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Dear Guest,It's great to hear that despite the ongoing renovation, you had a positive experience at the Fairfield Marriott. Renovations can indeed create some temporary inconvenience, but I'm glad the staff and amenities lived up to your expectations. Your understanding during this transition period is appreciated, and we're working hard to ensure that once the renovation is complete, it will enhance the overall quality of your future stays. Thank you for sharing your feedback, and we look forward to providing you with an even better experience once the renovations are finished.

8/10 - 좋아요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall good
Overall good. In the middle of a remodel but comfort, cleanliness and good continental breakfast. Will be very nice after remodeling
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,It's great to hear that despite the ongoing remodeling, you found the comfort, cleanliness, and breakfast to be good. Remodeling can sometimes create a bit of disruption, but we're thrilled to know that you had a positive experience overall. We're excited for the upcoming improvements, and we hope to welcome you back once the remodeling is complete for an even better stay!

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is under renovation and still charged full price for a room in need of urgent repairs. The A/C was noisy, blanket has stains, bathroom wall paper had peeled. Towels were old.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 - 너무 별로예요

Martha

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

8/10 - 좋아요

Brett

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Very nice Mansfield area hotel. Unfortunately, the pool/spa was out of action (that would have been nice to know prior to my booking as the hotel is currently being renovated)
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,I'm glad to hear that you found the hotel nice, but I apologize for the inconvenience regarding the pool and spa being out of order during your stay. Renovations can sometimes impact amenities, and I'm sorry this wasn't communicated to you beforehand. Your feedback is important, and I'll make sure to pass this along to ensure we improve our communication regarding ongoing renovations. If your travels bring you back to the area, we'd love the chance to provide you with a more complete and enjoyable experience.

10/10 - 훌륭해요

Tracy

Everything was great!
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Tracy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was in a great location for our needs and the staff was very accommodating to our needs.
2023년 11월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Linda,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Kelly

Hotel is going through a remodel. Signs all around the property state that the remodel would be finished by 11/12, today’s date is 11/16. The pool and hot tub were closed and not communicated as such. Upon checking in, was given keys to a room that was already occupied. Less than satisfied with this situation
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 17일
Hi Kelly,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 17일
Hi David,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 - 괜찮아요

Lisa

Was not informed the ENTIRE front desk/lobby was under construction. Construction started on Sunday at around 8 am and my room was near the area being worked on. The person that checked me in was nice and apologized for the inconvenience which was nice but this stay was not the best. I wouldn’t have booked here had I known of the construction.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Hi Lisa,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
Hotel was very nice, staff was great, especially Sara, very helpfull when we arrived.
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 5일
Hi Carlos,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not bad but not wonderful
To be fair, the hotel lobby is under renovation, which I did not realize when booking. The staff was friendly but I was disappointed that they put me in adjoining room when the hotel did not have that many guests. I just was not comfortable.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 - 좋아요

STEPHEN

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Hi Stephen,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Artrena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed the hotel experience but please provide security on parking lots and lobby areas.
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 - 좋아요

Jamie 님, Mansfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Hi Jamie,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Sonja

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 - 훌륭해요

Fredrick

가족 여행
Excellent staff
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Hi Fredrick,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 - 너무 별로예요

Aaron

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overnight crew is worthless- 2 Indian guys. Bed was horrible. Towels were dirty. Construction crews all day. Hot tub didnt work. Gym was disgusting and nothing was cleaned. Breakfast was decent and crew that prepared breakfast was awesome. The rest was a disaster.
2023년 9월에 15박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Hi Aaron,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 - 좋아요

brook

2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 29일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always friendly, clean and the breakfast is delicious and plentiful
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 8일
Hi Chris,I am beyond pleased to hear that you enjoyed everything about your stay! Thank you so much for the awesome feedback! I love to tell our staff how they are doing! We look forward to you returning in the future!

10/10 - 훌륭해요

Gene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice property
Very convenient to a lot of restaurants Access to Hwy
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 6일
Hi Gene,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice service
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet
The bed was so comfortable. We were right by the elevator and I was worried it would be loud and noise, but we could not hear it at all. Probably one of the most quiet hotel stays we’ve ever had.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Hi Amy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Walter

출장 여행, 가족 여행
Nice convenient and close to restaurant
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Hi Walter,It is a delight to hear back from you regarding your recent stay with us - it's nice that you had a good overall impression of your visit. It's wonderful to hear that you found the accommodation convenient and liked our location. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Rosalyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to shopping and restaurants
2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Norman

출장 여행
별로예요: 청결 상태
Im a very clean person. The cleaning staff doesn't clean well. The walls have stains. Had dust in some areas. The breakfast is limited. The dont have turkey or chicken sausage. They think everyone eats pork. I asked a few time for turkey sausage. The lady disnt even try to get it during my stay. The beds are not that comfortable. So i have stayed there since.
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly professional clean
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 24일
Hi Chris,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good room and breakfast. Would stay here again
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 24일
Hi Mark,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

10/10 - 훌륭해요

Lesa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was the MOST comfortable bed and PILLOWS......oh my gosh.......I have ever slept on!! My most favorite part about this hotel. It did have a slight "odor" in the hotel, which I wasn't sure if it was just because it was an older hotel or what. Other than that, it was a great stay!
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 19일
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 - 훌륭해요

marcus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean hotel. Great breakfast!
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Hi Marcus,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 13일
Hi Angela,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Tiffanie

좋아요: 청결 상태
2023년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 13일
Hi Tiffanie,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.