야외 수영장

햄프턴 인 & 스위트 맨스필드 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 맨스필드
1640 Highway 287 N, Mansfield, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 682개 이용 후기 중 335개" "
평점 8 - 좋아요. 682개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 682개 이용 후기 중 73개" "
평점 4 - 별로예요. 682개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 682개 이용 후기 중 47개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Kay Cho 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
객실도 깨끗하고 주위에 맛집도 많고 서비스도 친절합니다

4/10 - 별로예요

Carolyn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Carolyn,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Raymond

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Deceptive. Was warned about construction during the hours of 10am-6pm. Was not warned about the following: I was right next to the construction and would be waking up to scraping of the walls and drilling at 8am. No fridge. No hangers. Toilet didn’t work properly. Smelled like paint because it was just painted. Staff was nowhere to be found. Staff wasn’t apologetic. Come back in a year when it’s all done. Stay off the 3rd floor for now because they are doing it all everywhere. 2nd floor is probably next because it needs work. No idea about the first floor. As an aside, it was probably the worst breakfast I’ve ever had at a Hampton. I’ve been fine with them for enough times. This place was a a disaster.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Raymond,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 - 너무 별로예요

LaCrista

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were extremely filthy. There were complaints of bed bugs and it smelled horrible. We left and requested a refund.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

2/10 - 너무 별로예요

Daniel

가족 여행
별로예요: 청결 상태
When I arrived at the hotel they did not have the suite I paid for and gave me a smaller room. The room smelled like urine. It was not a good experience. Don’t recommend staying here.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Hi Daniel,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 - 너무 별로예요

aaron 님, cypress

별로예요: 숙박 시설 상태 및 시설
It was under renovation but what bothered me the most is I PAID for two queen size beds and at the time it showed that 8 were available. After a long drive and at check in they had none available and I had to share a bed. There was no communication at any point that I wouldn't get what I PAID FOR IN ADVANCE!!
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Hi Aaron,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a local hotel for us. We needed room for a few nights while work was done on my home. I would refer to anyone staying here.
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 22일
Hi Jessica,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 - 너무 별로예요

Sheryl

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The noise
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Hi Sheryl,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Gimena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 18일
Hi Gimena,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 - 훌륭해요

Ashlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious and clean. Perfect stay for my family.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 12일
Hi Ashlyn,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 6일
Hi Patricia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 - 괜찮아요

Stacy

가족 여행
좋아요: 편의 시설/서비스
The beds were not comfortable and squeaked every time you rolled over. Someone had a dog that was barking.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 15일
Hi Stacy,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 - 별로예요

Yohana

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 2 nights, the first night we noticed we had no shampoo and the restroom light didn’t work, but we didn’t complain at first. The second night the restroom didn’t flush, and we had a horrible night, we were in the first floor, and there was a lot of noise in the upper floor. We called to complain but nothing happened. This is my first time writing a bad review, and it’s sad that we come to Mansfield often, we loved the area, but not the hotel.
답변 제공: Sophia CSR 님, 2024년 1월 4일
Hi Yohana,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 - 좋아요

Juanita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were very courteous and helpful. The window coverings did not close completely. The bathroom fan didn’t work well. Also, the cover for the drain in the shower was not secure. It was inconvenient to not be able to enter with our keycard at the nearest our room but I assume that was for security reasons. I will address the room charges separately.
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 4일
Hi Juanita,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Tawania

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk lady was very pleasant!!
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 28일
Hi Tawania,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the staff. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel
Needed a room to hold our family of 5, they had a large suite. Breakfast was hot and tasty. I wish they had brown sugar for the oatmeal but it was still good. The hotel was clean and even had hand sanitizer outside the elevator. Very nice. I would have liked to know about the $50/day deposit before our arrival. I hope it doesn't take the full 30 days to refund it.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi James,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Tina

가족 여행
Worst ever
The wrong room was booked. The beds are horrible they are not pillow top. They were on a metal wire base. The breakfast was horrible. The air conditioner made a horrible noise all night.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi Tina,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 - 좋아요

Laurice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shower was not working properly There was no hot water
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Hi Laurice,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Would not recommend staying here
Bar light did not work No hook on back of bathroom door, just bracket No, second blanket, only mattress pad from front desk Only warm water Shower turn on off very touchy No microwave but microwave popcorn. Where do you make it? Bathroom, door sticks, and screeches Very squeaky bed
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 7일
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 - 훌륭해요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night business trip
Nice and clean
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 7일
Hi Matt,Thank you for the positive feedback! We're delighted to hear that you found our establishment nice and clean. If there's anything specific you appreciate or if you have any suggestions for improvement, please let us know. We look forward to hosting you again in the future!

2/10 - 너무 별로예요

Rick

가족 여행
좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 15일
Hi Rick,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Griselda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was quite for a busy street
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Jordan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs a lot of work
We were in town for one night with our 3 kids under 10 for a series of hockey games. Had a queen suite on the first floor. I don’t normally leave reviews, but this was one of the poorer stays we’ve had at a hotel. First off, our room never fully cooled and the entire building was extremely humid and smelled of mildew. We arrived to check in at 2:45 and were told our room wouldn’t be ready for at least 30 minutes. The upholstery on the pull out couch in our room looked and felt grimy and dirty. A host of raisins fell out of the pullout when we opened it. Barely any water pressure in the shower. When someone went number 2 in the morning, the toilet would not flush. We couldn’t get the tank to fill with water. At breakfast, the cooler that milk and yogurt was kept in did not reach a food safe temperature and one of the small milks we opened had curdled despite not yet being out of date. The gravy for biscuits and gravy was also kept warm in a crock pot which I thought was a bit unprofessional.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Hi Jordan,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

10/10 - 훌륭해요

Selestino

좋아요: 편의 시설/서비스
Checking in and out everything went great. The front desk was friendly when I checked in and when I checked out housekeeping was also a friendly and helpful.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Dear Guest,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 22일
Hi Alan,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 - 훌륭해요

Sakorsha

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

William M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent experience. Most impressive was the cleanliness of the rooms, lobby, and breakfast buffet areas. Coffee is available as of 4am for us early-risers, and the breakfast buffet selection was terrific. Would definitely stay there again.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 10일
Hi William M,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

2/10 - 너무 별로예요

Christopher

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had a long day and just wanted to get to sleep ASAP! Got into the room and it was already hot, ironically it was cool at night. I adjusted the thermostat like I usually would while we took our shower. The AC unit stayed on literally for 1.5 mins! By this time, it was already midnight and we were passed out. I kept adjusting the AC at night and it would not get cooler than we wanted it. And the mattress was not comfortable at all. This is the worst nights sleep at any hotel/motel Ive ever stayed. To be honest, the only way to make me happy again, would be a full refund! Really sad! We did find out the unit could have been adjusted the unit, which is the opposite of what the note said. Talk about a complete slap to the face, when we woke up. Breakfast was good and the gentleman helping did a great job.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 10일
Hi Christopher,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay/Mgr Mr Lindsay great job
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 3일
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 - 좋아요

maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Hi Maria,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is always clean with superb staff. Never had any problems with a reservation here.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 24일
Hi Susan,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was damp and musty
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 13일
Hi Christine,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Rheginal

2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 12일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Bryton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Definitely wouldn’t mind staying again in the future.
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 6일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Erika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty. The bed sheets seemed to have not been changed as there was pubic hair in between. Sure was NOT ours as we aren’t blond. The bed seem to be broken, made loud squeaking noise as soon as you set on it. Walks were dirty, bathroom had dead bugs on the floors like it hadn’t been swept in a while. Carpet was also dirty like it hadn’t been vacuumed in a while. Room served the purpose, but most definitely not staying there again. Don’t recommend it. Staff was not all that great. I’ve stayed at many other Hampton inn and have had a great experience unfortunately not at the one in Mansfield.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 4일
Hi Erika,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

Kayla

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The air didn’t work only cooled to 72 A toddler ran upstairs for 3 hours from 12 am to 3 am and I asked front office to address and never did
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 29일
Hi Kayla,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
2023년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 25일
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Heather

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing
This was a disappointing stay. We were double charged and then told we had to wait up to 7 days after checkout before we would get our money back. This was a 4 night stay. Multiple times a day we would smell Marijuana which is unexceptable as we were traveling with our children. The beds are horrible and would wake up stiff and sore. The elevator seemed as if it was on the verge of collapse. I do not recommend this location.
2023년 8월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 22일
Hi Heather,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 - 좋아요

Rheginal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
2023년 8월에 6박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 20일
Dear Guest,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 - 좋아요

Evelyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 18일
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 - 괜찮아요

Janel

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There is renovation occurring and walls are damaged, wall paper peeling, room was not up to standard.
답변 제공: Sophia CSR 님, 2023년 8월 16일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I really appreciated the wonderful customer service I received at check in.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 9일
Hi Susan,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Eric 님, Wellton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival there was no one in the front desk and I waited about 25 minutes until the young lady showed up. There was cleaning staff around but no one assisted or greeted me while I waited. This is my only complaint, other than that, the other front desk staff that were there the remainder of my stay (5 nights) were very nice. The parking lot has bright lighting all around which gave me peace of mind when having to park at the back of the building. I stayed in the 2 queen large studio and it was very spacious and comfortable. The mattresses aren’t the most comfy but not horrible. All in all our stay was great and would definitely recommend and stay there again.
2023년 7월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 2일
Hi Eric,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Kimberlee

좋아요: 청결 상태, 직원 및 서비스
Nice, clean good breakfast.
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 1일
Hi Kimberlee,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - 괜찮아요

Shamonica

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Place is too expensive to be that basic. I was so unimpressed
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 2일
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 1일
Hi Martha,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 31일
Hi David,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property appeared to be being renovated in some areas of the building and needed some updates to the bathroom
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 25일
Hi Debbie,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Juan Luis

2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 19일
Hi Juan,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!