Exterior

Reviews of Hampton Inn Marion

2.5 out of 5
Hampton Inn Marion
1502 N Baldwin Ave, Marion, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 235 out of 531 reviews" "
Rating 8 - Good. 166 out of 531 reviews" "
Rating 6 - Okay. 46 out of 531 reviews" "
Rating 4 - Poor. 52 out of 531 reviews" "
Rating 2 - Terrible. 32 out of 531 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brittainy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Brittainy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We look forward to welcoming you back in the future.

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Melissa,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had such a wonderful experience with us. We strive to provide exceptional service to all of our guests and it's great to know that we met your expectations. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future!

4/10 Poor

Kathy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the facility did not live up to the normal Hampton Dirty , not well kept, paint peeling in the room. However, the worst was the check in the pm of 12/9/23. The attendant did not recognize that we were standing waiting for her attention. Never even looked up for several minutes. And then when she did was rude and less than helpful. The checkout experience was much better.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Kathy, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to maintain a clean and well-maintained facility, and we appreciate you bringing this to our attention. We will address this with our housekeeping team. Additionally, we apologize for the check-in experience you had; this is not the level of service we aim to provide. We value your business and will use your feedback to improve our guest experience.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Accessibility
Stopped for an overnight stay and we're very impressed by this facility. We booked an accessible King room and it had everything we needed for the stay. While a little far from the front door, the handicapped parking was well situated just outside the door closest to our room. The walk in shower was spacious, equipped with plenty of handails, a shower chair, and a very nice handheld shower head. There was ample space to move about the room, and everything was very clean. We also appreciated the smart TV where in addition to complimentary access to Showtime one demand we could also sign in to our own Netflix account and continue watching our own shows. The breakfast in the morning was well stocked and clean.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Bradley, Thank you for choosing our hotel for your overnight stay! We're delighted to hear that our accessible King room met your needs, with its well-equipped walk-in shower and ample space. It's great to know that you enjoyed the convenience of the handicapped parking and the added luxury of accessing your own Netflix account on our smart TV. We're also happy to hear that you found our breakfast well stocked and clean. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Muhammad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception was very professional and greatly welcoming.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Muhammad,We appreciate your kind words about our reception staff. Providing professional and welcoming service is one of our top priorities. Thank you for recognizing their efforts during your stay. We strive to ensure all guests feel valued and well taken care of.

2/10 Terrible

Carol

Stayed 4 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello Carol,We're sorry to hear that your recent experience with our hotel was not satisfactory. We would appreciate it if you could please reach out to us directly to share any specific feedback or issues you may have encountered during your stay. We value your input and would like the opportunity to address your concerns.

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello Kelly,We're delighted to hear that you had a fantastic stay with us! We appreciate your support and hope to have the pleasure of welcoming you back in the future. Please feel free to reach out to us with any further comments or suggestions.

8/10 Good

Jordan

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities
I love that this property has both a pool and Spa. It also has a pretty nice gym, but there is also a very close 24 hour fitness & planet fitness a little further. I also love the Continental breakfast everything was so yummy! Best one I’ve experienced. They also had delicious cookies when we checked in, an excellent snack after our long drive. What I did not like was that the hotel was under construction throughout the day and we were not offered any discount for this inconvenience. Most people book hotels online and you can’t know these types of things ahead of time online through a third party system. Also the bathroom in our room was not the cleanest. My kids wanted a bath and there were disgusting floaty things in the water. At first, I thought it could be anything but they took a second bath while we were there and the same thing happened. It does seem that the bathrooms are apart of the renovation. Hopefully the renovation fixes that. Otherwise very nice overall stay.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Jordan, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our pool, spa, gym, and delicious continental breakfast. We apologize for any inconvenience caused by the ongoing construction and the cleanliness issue in your bathroom. We appreciate your understanding regarding the renovation process, and we assure you that we are working diligently to improve all aspects of our property. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was out of town for work active and pleasure. Hotel was very well taken care of ,beds were comfortable , breakfast was delicious, staff very friendly. Recommend for sure.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Susan,Thank you for choosing our hotel for your recent trip. We're delighted to hear that you found our establishment well-maintained, with comfortable beds and delicious breakfast. It's also great to know that our staff provided friendly service. Your recommendation means a lot to us and we hope to welcome you back in the future.

8/10 Good

Melissa

Liked: Amenities
Very clean!!! Nice and quiet. Staff was super friendly and made check in so easy.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Melissa,Thank you for your kind feedback! We're thrilled that you enjoyed our clean and quiet facilities. It's wonderful to hear that our staff provided you with a friendly and efficient check-in experience. We hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Yolanda A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Assistant General Manager - Hampton Inn, Marion was absolutely THEE best. She helped me navigate and worked with me through my grief and bereavement. My mother died and I was there for her funeral. The phone service was unavailable on location, she went ABOVE and BEYOND to ensure I was comfortable and had everything that I needed. Not only that, she provided me with her cell number in the event that I needed anything. Additionally, as a M.S. patient, she didn't treat me as if I was a bother because of my disability. Because of Rachel and the team present on this past weekend, I would with no hesitation stay again with the exceptional service I received!!! She (R.C.) needs a raise, a promotion...a week off in the Caribbean, all expenses paid.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Yolanda A.,Thank you for taking the time to share your experience with us. We are sorry for your loss and glad that our Assistant General Manager, Rachel, was able to provide you with exceptional service during such a difficult time. She always goes above and beyond to assist our guests. We appreciate your kind words and will definitely recognize her for her outstanding dedication. We hope to have the opportunity to welcome you back in the future for another comfortable stay.

10/10 Excellent

George, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient hotel with a great breakfast.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello George,Thank you for your feedback! We appreciate your positive comments about our convenient location and delicious breakfast. We strive to provide a pleasant stay for our guests and we're glad to hear that you enjoyed these aspects of your visit. We value your feedback and hope to welcome you back again in the future.

2/10 Terrible

kevin

Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello kevin,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value all guest feedback and will address the concerns you've raised internally to improve our services. Please feel free to reach out to our management team directly for any further assistance.

10/10 Excellent

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Hampton Inn Marion was very last minute and not in my plans . My 1 year old son and myself were in a horrible car accident on I-69 , we were on our way to Missouri to start a new journey and unfortunately our car was totaled in this accident and I needed a place for the night until my family could get to me . My mom booked this room for me and when I got to the hotel & explained my situation , EVERYONE was so kind and helpful . I could not thank all the staff enough for their amazing hospitality and everything they did to quickly get me and my son into our room and safe . I have never had such a great experience at a hotel ever . If I’m ever back in the area I will definitely be staying again .
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Kayla, Thank you for choosing to stay with us at the Hampton Inn Marion. We're truly sorry to hear about the car accident you experienced, but we're glad that our staff was able to assist you and provide a safe and comfortable stay during such a difficult time. It's heartwarming to know that our team was able to offer exceptional hospitality and support. Should you find yourself in our area again, we would be honored to welcome you back for another stay. Safe travels on your new journey.

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here anytime I’m in Marion
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello James,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us in Marion. We look forward to welcoming you again in the future!

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really was surprised that whole milk for cereal/coffee? I also was disappointed that cheese only mixed with eggs was offered,no option without. Breakfast is very important to me,especially in a foreign to me area with no breakfast diners in the area. The above will cause me not to stay here again.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello john,We apologize for any inconvenience caused during your stay. Your feedback regarding the milk options and breakfast offerings has been noted and will be shared with the relevant team for review and improvement. We hope to have another chance to provide you with a better experience in the future.

10/10 Excellent

Doug

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept well
It was good. Slept well
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Doug,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Yaritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Yaritza,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Cassondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay. Very clean staff super friendly...continued success. I will definitely ne back soon...kudos to u guys. Thanx again
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hi Cassondra,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

Stephen

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Stephen,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Jeff

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Jeff,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

dion

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello dion,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Paul,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

CYNTHIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel was nice, friendly staff, too expensive ( what isn’t) and inconsiderate customers ( not the motels fault)
Stayed 3 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hi Cynthia,On behalf of our entire team, I would like to apologize for not meeting your needs with our pricing. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We hope you will remember our attributes and return for a future stay to see how we are continuing to grow and evolve.

8/10 Good

Bill

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to ge in and out
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Bill,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Deborah L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked the friendliness of the staff. Always a greeting when I came and attentive to whatever I asked of them. Will definitely stay there the next time I am in Marion.
Stayed 4 nights in Aug 2023
Response from Manager on Sep 12, 2023
Hi DeborahL,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello diane,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Kristina

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property had zero vacancies when I went through Expedia to reserve the room. Desk staff at the hotel said that had happened repeatedly that day. Neither Expedia nor the Hampton Inn will provide me a refund for a stay that did not occur due to no fault of my own.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Kristina,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Paul, Mesa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 12, 2023
Hello Paul,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

6/10 Okay

ramelia

Business traveler
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 12, 2023
Hello ramelia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities
The grout and calk around in the area around the bathtub could use some repairs. Outlets available between the bed were loose, our electronics were able to charge, just didn't have the positive plug-in response when plugging the wall-warts. Other than the above, the room was clean, nice and dark when the blinds were closed, and fairly quiet.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 8, 2023
Hello Steven,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed as well as our outlets. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 Poor

LAURA

Stayed 2 nights in Jul 2023
Response from Manager on Aug 7, 2023
Hello LAURA,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 24, 2023
Hello Joy,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Ben

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Fitness Center out of order / being renovated. Elevator out of order. Ceiling by hot tub dripping next to hot tub. Stains in bath tub so we wore sandals when we showered. Room had a slight odor. Big pass.
Stayed 1 night in Jul 2023
Response from Rachel on Jul 20, 2023
Thank you for taking the time to complete our survey. I'm sorry to hear that you did not enjoy your stay. We are in the beginning stages of renovation, and we know that our hotel needs some TLC. Since we are under new ownership we are finally able to renovate and get our property looking it's absolute best. But, with renovation the beginning is always the toughest. As of last night our elevator is finally up and running and coming up we will be renovating our guest rooms. We are very excited about our future and I do hope that if your travels bring you back to Marion that you do give us another chance. We have a bright future ahead of us and we're looking forward to the final product!

4/10 Poor

Nicole

Stayed 2 nights in Jun 2023
Response from Manager on Jul 25, 2023
Hello Nicole, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Toni

Business traveler
Disliked: Cleanliness, property conditions & facilities
Won’t stay again
Friendly staff. Certainly not like the photos online or available in the app. Elevator out of service, electronic window blinds in the room did not function, carpet was very worn and dirty.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 24, 2023
Hello Toni,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

ronnie

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
If it wasn't for Expedia this stay wouldn't of got such a bad review. I made a reservation online about 4 hours before we arived at the hotel. When we got there we gave them the booking number and they said they didn't have a booking number that matched. So we tried to call Expedia. That was extremely disappointing trying to actually talk to a human let alone someone that actually understood what I was saying in English. After all of that Expedia tried calling the hotel and their phone systems were down. Expedia said they would send an email instead. They did that and the "assistant manager" says to us that she does NOT have access to the business email account. I asked for the manager. Apparently the manager was not working and also unavailable to reach by phone or anyother means of communication. My family ( myself,wife and 3 younger children) had to sit in the lobby for 3 hours while Expedia and this hotel tried to get us checked in with the languge barrier from Expedia, Marriott front counter not having access to company emails (on a Friday night I might add) and Marriotts phone system not working it was a nightmare. Expedia's resolution to this because the booking number didn't work was to cancel my booking and restart everything from scratch like we didn't make a reservation at all. We finally got checked in 3 and a half hours later. After all of this. All of this headache I just checked my credit card and 2 weeks later and i was charged 3 times for the same booking.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 22, 2023
Hello ronnie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Lily

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Manager on May 27, 2023
Hello Lily,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Tammie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Hello Tammie,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 18, 2023
Hello Gary,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Not great
The room I reserved wasn't available at check in. My only option was a king with a pull out couch. No bedding for the pull out. The AC/ heat unit was so loud it woke us up several times a night. Elevator was broken. The room wasn't as clean as is like. I found an mnm on the floor.
Stayed 1 night in Mar 2023
Response from Manager on Mar 31, 2023
Dear Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future.

4/10 Poor

John

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The breakfast was always very good. The room was clean. The front automatic door was broken, elevator was broken, outlets in the bathroom kept tripping, there was no information in the room regarding any of the hotel amenities and I understand why. We tried to use the pool during normal pool hours on a Saturday evening, but the pool had closed early (we were told due to lack of available towels). When we arrived at midnight on Thursday, the front desk attendant apologized for the broken down elevator and said, "If you need assistance with your bags, I do not care to assist you." Our room was on the second floor and we truly did not need assistance to get to it, however, that statement was very unprofessional and not necessary. The elevator was broken on Thursday when we arrived. I don't know how long it had been out of commission prior to that, however, it SHOULD have been fixed first thing Friday morning. We checked out on Sunday and it was still broken. The front doors were non-functional on Saturday morning with a sign posted to "push the doors apart." There was no sign asking to push the doors back together to keep the cold weather out. People were entering, and not closing the doors. Numerous times I had to get up to close them myself while eating breakfast. There is obvious a serious problem with the management of this hotel. It's owner should be very ashamed of this service!
Stayed 3 nights in Mar 2023
Response from Manager on Mar 29, 2023
Hello John, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quiet with easy parking and the location felt safe. The elevator awaited repair; but the representative at the front desk offered a 1st floor unit, if needed. It was not needed and the stairway to the upper floors was most convenient and made for pleasant access.
Stayed 1 night in Mar 2023
Response from Manager on Mar 24, 2023
Hi Janet,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hot tub and pool area. The wood in the room was nice and looking out the window from the hot tub was picturesque.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 11, 2023
Hello Joseph,Thank you for taking the time to share your comments regarding our area and comments about our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Lynnell

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Manager on Mar 19, 2023
Hello Lynnell,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Joyce

Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Hello Joyce,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff.
Elevators were down and on the 3rd floor. Heater in room didn’t start heating until middle of night. Breakfast was good. Grace assisted me with linking my Hilton rewards, very kind.
Stayed 1 night in Jan 2023
Response from Manager on Jan 30, 2023
Hello Amy,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our elevators and your comments about our breakfast. Please do come see us again.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The property showed some age but was clean. We were put into a large room that was set up for a handicapped person. The room had one queen bed and was very stark
Stayed 2 nights in Dec 2022
Response from Manager on Dec 24, 2022
Hello George,Thank you for your valuable opinion regarding our staff and your comments about our bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Lynn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. Rooms are clean as are the hallways.
Stayed 7 nights in Nov 2022
Response from Manager on Nov 18, 2022
Hello Lynn,Thank you for your valuable opinion regarding our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Jack

Stayed 2 nights in Nov 2022
Response from Manager on Nov 15, 2022
Hello Jack,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.