외관

브렌트우드 모터 인 여행 후기

2.5 out of 5
브렌트우드 모터 인
2603 US Hwy 41 W, Marquette, MI

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 373개" "
평점 8 - 좋아요. 1000개 이용 후기 중 396개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 135개" "
평점 4 - 별로예요. 1000개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 39개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Alan

Nice place to stay for the money.
2024년 3월에 4박 숙박함
답변 제공: Peyton 님, 2024년 4월 2일
Alan, thank you for your feedback. I am glad to see you enjoyed your stay with us, but we do hope that the next time you are in the area we can make that guest experience even better!

10/10 - 훌륭해요

Natisha

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great value! Close to everything
2024년 3월에 1박 숙박함
답변 제공: Peyton 님, 2024년 3월 28일
Natisha, thank you! Your feedback is very important to us, and we really appreciate it! We are located in a great spot where we are a close drive to downtown and stores! We can't wait to have you back again!

4/10 - 별로예요

Jeffrey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this property many times throughout the years, due to its cleanliness, low price, and convenient location. It must have changed ownership because there no longer is a quaint friendly office lobby, no friendly staff, and the property's appearance has changed. To check in, you receive an email with a code, dial the code, and the door to your room unlocks. There is no friendly human contact. We won't stay again.
2024년 3월에 1박 숙박함
답변 제공: Peyton 님, 2024년 3월 11일
Jeffrey, thank you for your feedback. I am so sorry to hear that you don't like the new set up we have! It was created to allow and easier check in/check out process for guests. I am sorry to hear we won't be having you back because of this! We have a couple hotels in Marquette that do still have 24/7 friendly front desk staff that we would be happy to accomodate you there! We do hope to see you again and be able to provide you with a different guest experience than this one!

6/10 - 괜찮아요

Tammy

2024년 2월에 1박 숙박함
답변 제공: Peyton 님, 2024년 3월 11일
Tammy, thank you so much for your feedback. I see that you enjoyed most of your stay, but I do hope that the next time you are in town we are able to make your guest experience even better!

10/10 - 훌륭해요

Majed

좋아요: 직원 및 서비스, 편의 시설/서비스
Easy to check in and out ! Keypad for each room you enter a 4 Digit code to get in . Property management manages the property remotely but they really doing great job communicating and making sure their guests are happy and comfortable . They communicate through text messages , the response time if you text them is less than 5 minutes . This place is great for hikers who want to get out hiking then come back for hot and nice shower , it’s close to a lot of hiking trails and amazing falls in the area .
2024년 2월에 6박 숙박함
답변 제공: Peyton 님, 2024년 3월 11일
Thank you so much for your feedback! I am so happy to hear that you enjoyed your stay with us and we were a great fit for your time in Marquette! We hope to have you stay with us again in the future!

6/10 - 괜찮아요

Sue

출장 여행
별로예요: 숙박 시설 상태 및 시설
The carpet was pulling up on edges, I tripped over one piece and fell on the floor.
2024년 2월에 1박 숙박함
답변 제공: Peyton 님, 2024년 2월 13일
Sue, I am so sorry this happened to you during your stay. I hope that you are OK! This has been brought up to our team and we will address this issue and fix it for our next visit! Again, my apologies!

2/10 - 너무 별로예요

Shori

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom was not clean. The door lock in the bathroom was broken. The quality of amenities was poor.
2024년 1월에 2박 숙박함
답변 제공: Peyton 님, 2024년 1월 30일
Shori, I am so sorry to hear this about your stay. This shouldn't have happened to you, and we addressed this with our team so have this fixed the next time you visit! Again, my apologies for the inconvenience this may have caused!

10/10 - 훌륭해요

Lucia

2024년 1월에 1박 숙박함
답변 제공: Peyton 님, 2024년 2월 6일
Lucia, thank you for your feedback! I am so happy to see that you enjoyed your experience with us, and we can't wait to have you back in the future!

10/10 - 훌륭해요

Nikolai

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This small hotel had some nice features to offer. Being able to check in late at night without worrying about staff being onsite was nice, no keys to lose or demagnetize, and solid instructions on checking out. The room was neat and clean and for the low price I was impressed with the quality of the rooms. A few good restaurants are within walking distance, but if you drive around you’re in a central location to go anywhere in town from here within minutes.
2024년 1월에 1박 숙박함
답변 제공: Peyton 님, 2024년 1월 9일
Thank you for your feedback, we really appreciate it! I am so glad you enjoyed your stay with us, and you found our location in Marquette to be a great one. I hope that we will have you back in the future!

6/10 - 괜찮아요

Angela 님, Bay City

Carpets are stained, couch was full of animal hair, etc
2023년 12월에 2박 숙박함
답변 제공: Peyton 님, 2024년 1월 9일
Angela, I am sorry to hear this about your experience with us. Our team is informed of the situation and will be fixed for your next visit. Again, I am so sorry for this as we want to be able to provide our guests with the best experience possible.

10/10 - 훌륭해요

SHERRY 님, Hancock

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The motel is a go-to for our trips to Marquette. The rooms are clean. The price is good. The location is great. We will definitely return.
2023년 12월에 1박 숙박함
답변 제공: Peyton 님, 2024년 1월 3일
Thank you for your feedback, Sherry! I am happy to hear that you enjoyed your stay with us. We can't wait to have you back in the future!

10/10 - 훌륭해요

Kane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very big with plenty of space. Access was awesome with a keypad to lock and unlock. Checked in with just 4 numbers and checked out the same way.
2023년 12월에 1박 숙박함
답변 제공: Neeco - Hotel Manager 님, 2023년 12월 21일
Thank you for the 5/5 review! We hope to have you back again.

6/10 - 괜찮아요

Stephanie

2023년 12월에 1박 숙박함
답변 제공: Peyton 님, 2023년 12월 28일
Thank you for your feedback, Stephanie! I am sorry to hear that you didn't have to enjoy your stay as much as we enjoyed having you stay with us! I hope that we are able to provide you with a better experience next time you visit with us!

4/10 - 별로예요

Gail

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside of the buildings were dirty and are starting to look rundown. There were what look longterm tenants smoking what smelled like pot outside the door to our room. Once inside our room we found trash (celophane wrappers) behind the toilet and in the room in seversl spots. There was toothpaste dripping down the front of the sink. The toilet was stained. We should have changed rooms but after seeing the condition of the property we decided to keep the room where we knew the bed was clean. The shower was great though.
2023년 11월에 1박 숙박함
답변 제공: Peyton 님, 2023년 11월 21일
Gail, I am so sorry to hear this about your stay. My apologies for you having this kind of experience, as we want to ensure all our guests have a great experience with us. We mentioned this to our team, chatted with them, and will have it fixed for the next time you visit! Thank you for you feedback, and again I am sorry to hear this!

10/10 - 훌륭해요

David

2023년 11월에 1박 숙박함
답변 제공: Neeco - Hotel Manager 님, 2023년 12월 21일
Thank you for the great review score!

8/10 - 좋아요

Jack

가족 여행
The room was bigger than we expected and was well furnished and comfortable
2023년 11월에 2박 숙박함
답변 제공: Peyton 님, 2023년 11월 14일
Thank you, Jack, for your feedback! I am happy to see that you enjoyed your room and your stay with us. We hope to have you back again soon!

8/10 - 좋아요

Sue

출장 여행, 나홀로 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to my dentist office...
2023년 11월에 1박 숙박함
답변 제공: Peyton 님, 2023년 11월 14일
Sue, thank you for your feedback. I am happy to hear that our location was a great fit for you! We hope to have you back again!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Clean?
While it waz great to save the money, to find a used soap bar in the bathtub/shower told us that it wasnt properly cleaned or inspected and dust on the hairdryer indicates minimal dusting/cleaning had been done in that room. When we arrived, there was a garbage can at the end of the stairs that were on the other side of the sidewalk from our door that was overflowing with garbage and each morning we woke to several alcohol cans right next to the garbage can. Don't mind that people drink but leaving cans out instead of throwing them away or putting them in recycling rather than on thr ground is disgusting. Other than that, the stay was ok.
2023년 10월에 2박 숙박함
답변 제공: Peyton 님, 2023년 11월 2일
Thank you so much for your feedback. I am sorry to hear this about your stay. We talked with our housekeeping team this morning to ensure this doesn't happen again during a stay of yours. They have on their list to make sure the trash cans around the property are emptied. Thank you for bringing this to our attention as we want to make sure all our guests enjoy their stay with us!

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in routine worked very well, room was adequate, shower was good, quiet for good sleeping.
2023년 10월에 2박 숙박함
답변 제공: Peyton 님, 2023년 10월 30일
Thank you for your feedback, Dennis! I am so happy to hear that you enjoyed your stay with us and we hope to have you back again next time you are in town!

2/10 - 너무 별로예요

Kelley

2023년 10월에 2박 숙박함
답변 제공: Peyton 님, 2023년 10월 30일
Kelley, thank you for your feedback. I am sorry to hear that you had this experience with us during your stay. We want to be better on our end to improve each guests experience with us. Again, my apologies!

8/10 - 좋아요

Carol

2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 26일
Thank you, Carol, for your feedback! We really appreciate it, and we hope next time you are in town we are able to make your guest experience even better!

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I looked for the best price in town and found it. I was prepared for some less than desirable accommodations. I was wrong. The rooms are spacious, clean and amply supplied. There was excellent communication regarding check in and how to get help. Everything worked and was in good condition. The only reason for 4 stars is that it is a bit dated, stains on carpet and a bit of missed spots cleaning. Overall I was happy with my experience as a whole.
2023년 10월에 2박 숙박함
답변 제공: Peyton 님, 2023년 10월 23일
Thank you for your feedback! We really appreciate it, Theresa! I am happy that you enjoyed our contactless check in, and we were able to help with anything you needed! We hope to have you back again, so we can make your guest experience even better next time!

2/10 - 너무 별로예요

James

별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 24일
James, I am so sorry to hear that you had this experience with us. If you want to reach out so we are able to address the issues that occurred during your stay, so we are able to get them resolved for future stays.

8/10 - 좋아요

Sandra

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Black ring of crud on the underneath toilet bowl rim and dirty carpets, and lamps. Gross.
2023년 10월에 2박 숙박함
답변 제공: Peyton 님, 2023년 10월 23일
Sandra, I am sorry you had this experience with us. Thank you for letting us know so we can fix it on our end!

8/10 - 좋아요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Peyton 님, 2023년 10월 19일
Kathy, thank you for your feedback. We really appreciate it! We hope next time you are in town we are able to make your guest experience even better than before!

8/10 - 좋아요

Lori

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t mind the no front desk. Property is older but clean. Carpet could’ve used a cleaning, had a couple stains. Overall the room was clean and comfortable. Good for the price .
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 23일
Thank you, Lori, for your feedback! We really appreciate it! I am happy to see you enjoyed the contactless check in that we have and that you enjoyed your stay. We hope we can make your guest experience even better next time you are in town!

8/10 - 좋아요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a good experience. Nothing flashy but that’s great, I did not need it. The door locking system made things super easy and never “forgot the key”. Thanks!
2023년 10월에 2박 숙박함
답변 제공: Peyton 님, 2023년 10월 18일
Rick, thank you so much for your feedback! We really appreciate it, and I am happy to see that you had a good stay with us. I am happy that you enjoyed the locking system as this is something new we introduced to our hotel this summer! We hope to have you back again!

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 18일
Thank you for your feedback, Michelle. I'm sorry to hear you didn't have to best guest experience with us! We hope next time you are in town we are able to change that for you!

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 11일
Thank you, Robert, for your feedback! We really appreciate it as it helps us get better on our end. We hope next time you are in town we are able to make your guest experience even better!

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked not having to check in! Super clean and nice. Great price!
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 10일
Sara, thank you for your feedback! We really appreciate it, and I am happy to hear that you enjoy the contactless check in process that we have in place! I am happy to see that you enjoyed your stay with us!

6/10 - 괜찮아요

patty

The room was overall clean, but the carpet was FILTHY! The air conditioner had a terrible rattle. Although this property communicated very well by text, I didn’t like having no person to interact with.
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 10일
Thank you for your feedback. We really appreciate it, Patty. I'm sorry to hear this about the carpet, we have our team on this to improve this for our guests that come and stay with us. I am happy that you had good communication with our team through our messaging system, as that helps to create a great experience for you!

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태
Good property for the money.
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 9일
Thank you, Kevin, for your feedback! We really appreciate it, and I am happy to see you enjoyed your stay with us. We hope to see you again!

4/10 - 별로예요

Cathryn

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 10일
Thank you for your feedback, Cathryn. We appreciate it, as it helps us improve to improve guests' experiences. I am sorry to hear this about your stay and I hope next time you are in town, we are able to make it better for you!

4/10 - 별로예요

Jamae

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bath needed cleaning. Noone there to get pillows or towels. Didnt fill spot you were to go for items above so didnt get any.granddaughter felt unsafe.
2023년 10월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 9일
Thank you for your feedback. We will make sure our team is refilling the supply closet when needed! I'm sorry you didn't feel safe, we don't want any of our guests to feel that way when staying with us!! We want to make sure your stay feels like home away from home!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a virtual motel. No one around to help if there is a problem.
2023년 9월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 1일
Thank you for your feedback. We are a virtual check in hotel; however, we do have housekeeping and maintenance available if an issue were to arise! Our team members are more than happy to help any guest that stays with us with whatever they need!

10/10 - 훌륭해요

Katrina

2023년 9월에 3박 숙박함
답변 제공: Peyton 님, 2023년 9월 28일
Katrina, thank you for your feedback! We really appreciate it, and I am happy to hear that you enjoyed your stay with us! We hope to see you again in the future!

6/10 - 괜찮아요

Tress

Allows pets. Virtual check in
2023년 9월에 3박 숙박함
답변 제공: Peyton 님, 2023년 9월 26일
Tress, thank you for your feedback! We are dog-friendly at the hotel! We also have a different check in/out process than most hotels, but it is designed to be easier for our guests that come and stay with us!

10/10 - 훌륭해요

Tom

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed the night before at Cedar Motor Inn. Same price but clean with great beds and crisp linens and real people. (No staff was fine...but when its dirty, it's like a horror movie!)
2023년 9월에 1박 숙박함
답변 제공: Peyton 님, 2023년 9월 26일
Thank you, Tom, for your feedback! I am happy to hear that you enjoyed your stay with us! We appreciate it and we would love to see you back again in the future!

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exactly what I expected and the check in/out process was the easiest I’ve ever used. Thanks!
2023년 9월에 1박 숙박함
답변 제공: Peyton 님, 2023년 9월 26일
Colin, thank you so much for your feedback! We really appreciate it! We have a different check in/out process than most in order to make it easier for our guests! We hope to have you back again soon!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good spot
It was a nice cozy place, easy to access and rooms were clean. Quiet and comfortable.
2023년 9월에 2박 숙박함
답변 제공: Peyton 님, 2023년 9월 26일
Thank you so much for your feedback! I am happy to hear that everything with your room was clean and comfortable for your stay! We hope to have you back very soon!

10/10 - 훌륭해요

Craig

반려동물 동반 여행
Nice and clean with big rooms and a small tv.
2023년 9월에 2박 숙박함
답변 제공: Peyton 님, 2023년 9월 22일
We appreciate your feedback, Craig, thank you! I am happy to see that you enjoyed your stay with us, and we would love to host you again in the future!

10/10 - 훌륭해요

Jennifer L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy key pad room access
2023년 9월에 1박 숙박함
답변 제공: Peyton 님, 2023년 9월 22일
Jennifer, thank you for your feedback! We appreciate it! I am happy to see that you were able to get into your room with no issues and that you enjoyed your stay with us! We hope to have you back again soon!

8/10 - 좋아요

Kathren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good deal
It was good, different being a self serve hotel. Wish could have requested a quick vacuum mid week.
2023년 9월에 7박 숙박함
답변 제공: Kayla 님, 2023년 9월 18일
Hi Kathren! I'm so glad you enjoyed your stay. Next time you stay with us, send us a text or give us a call and we'll get housekeeping over to vacuum for you! Thank you for taking the time to leave us a great review!

4/10 - 별로예요

Kevin

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lack of an office is very inconvenient
2023년 9월에 3박 숙박함
답변 제공: Kayla 님, 2023년 9월 18일
Hi Kevin! We're sorry you didn't find our contactless check in process quick and convenient. We also have staff available via text or phone call for any questions 24/7, just so you know for future stays!

8/10 - 좋아요

Gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The king bed and linens were the most comfortable I’ve ever found away from home. Totally unfamiliar with their door locking system, so left the place unlocked without knowing. Thought it locked automatically when leaving. Must put instructions by door. Unless you threw the deadbolt inside each time, you were not locked in either. Not good.
2023년 9월에 1박 숙박함
답변 제공: Peyton 님, 2023년 9월 19일
Thank you, Gail, for the feedback! I am happy to hear that you enjoyed your room! For the lock system, there are directions in the automatize messages that we send you prior to your stay but we will look into adding some directions to put inside the doors for the guests! We appreciate the idea, as we want to ensure our guests have the best experience with us!

10/10 - 훌륭해요

Teresa

별로예요: 편의 시설/서비스
No open office, enter room by code.
2023년 9월에 1박 숙박함
답변 제공: Kayla 님, 2023년 9월 18일
Thank you for the great rating, Teresa! Take care!

2/10 - 너무 별로예요

Lilly

2023년 9월에 1박 숙박함
답변 제공: Peyton 님, 2023년 10월 4일
I'm so sorry, Lilly, you had this experience with us. We are improving on our end to make sure our guests have a great experience when they stay with us. We hope next time you visit we are able to make your stay better!

6/10 - 괜찮아요

Siegfried

가족 여행
No breakfast after all
When we booked 2 rooms for 2 nights, continental breakfast was included in the amenities. However, disappointingly, when we arrived we were told that breakfast is NOT included. A partial refund might be in order...
2023년 9월에 2박 숙박함
답변 제공: Kayla 님, 2023년 9월 18일
Hi there! We do not offer breakfast, and it isn't advertised on any website that we do, so I'm very sorry for the confusion! This helps us to keep our rates low so our guests can spend their hard earned money on some of the great local restaurants Marquette has to offer!

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Getaway!!!
Very happy with the stay. Clean rooms and very spacious.
2023년 9월에 2박 숙박함
답변 제공: Kayla 님, 2023년 9월 18일
Hi Jamie!! We are SO happy you enjoyed your time with us! We hope to host you again in the future!

6/10 - 괜찮아요

Gearld

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
It was okay.
2023년 9월에 3박 숙박함
답변 제공: Kayla 님, 2023년 9월 18일
Hi Gerald! Thank you for taking the time to leave us a review! Take care!