2 개의 야외 수영장

2시엘스 부티크 호텔 & 스파 여행 후기

4 out of 5
2시엘스 부티크 호텔 & 스파
Street Oued El Makhazine, Corner Imam Chafai, Gueliz, Marrakech

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 727개 이용 후기 중 471개" "
평점 8 - 좋아요. 727개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 727개 이용 후기 중 30개" "
평점 4 - 별로예요. 727개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 727개 이용 후기 중 14개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Taeik

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice!
2022년 8월에 1박 숙박함
답변 제공: The Management 님, 2022년 9월 2일
Dear valued GuestThank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.Regards

8/10 - 좋아요

namsun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 1박 숙박함
Dear Namsun, Thank you very much for this feedback. Hope to welcome you again!!!!! Best regards. Stéphane 2Ciels Luxury boutique hôtel & Spa PATRON DE LA MER Restaurant gastronomique - bar à tapas

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great roof top bar. Food.
2024년 2월에 2박 숙박함
답변 제공: front desk manager 님, 2024년 2월 3일
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

6/10 - 괜찮아요

Bryan

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The wifi was really bad, we used the hotspot from one of the phone's sim cards the whole time. The breakfast was included in our room so when we got a room door tag that offered breakfast in the room for an additional service charge for delivery we decided to order it. When it arrived, it turns out it was 49 euro for the two of us. When I inquired as to why the breakfast was charged if it was included they said because it was a la carte instead of coming to get it in the buffet in the dining area. I spoke with the front desk because the breakfast ordering card only said there was a fee for delivering the food to the room, it had no prices listed for "a la carte" and it wasn't mentioned anywhere on the card. It definitely felt a little shady so wouldn't recommend getting breakfast brought to the room. There is much cheaper and better food at cafes nearby. The hotel was clean and all the staff were nice. We got pedicures at the spa that definitely weren't worth the 30 euros (whole pedicure was really short and quick, no massage on the foot or legs) so if you're used to spa pedicures in the USA its not at all like that. The pool view was nice, pool itself was freezing so we didn't get to swim. All in all, glad we picked the hotel for the location and we wouldn't mind staying here again (minus the spa, wifi, and breakfast).
2024년 1월에 3박 숙박함
답변 제공: front desk manager 님, 2024년 2월 3일
Dear valued guestThank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the wifi & the breakfast On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

8/10 - 좋아요

Sumin

2023년 10월에 1박 숙박함
답변 제공: front desk manager 님, 2024년 2월 3일
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 - 좋아요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: front desk manager 님, 2024년 3월 10일
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Mübeyen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: front desk manager 님, 2023년 12월 31일
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 - 훌륭해요

Corrado

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bella struttura moderma
2023년 9월에 2박 숙박함
답변 제공: front desk manager 님, 2023년 12월 31일
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

10/10 - 훌륭해요

Cheryl

2023년 12월에 1박 숙박함
답변 제공: front desk manager 님, 2023년 12월 31일
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 - 좋아요

Jacques 님, Montreal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Belle chambre, mais j'aurais aime avoir une bouteille d'eau
2023년 11월에 1박 숙박함
답변 제공: front desk manager 님, 2023년 12월 5일
Nous vous remercions beaucoup d'avoir pris le temps de partager votre expérience au 2Ciels Boutique Hotel & SPA. Nous sommes heureux de savoir que vous avez eu un séjour agréable avec nous et que vous avez trouvé la chambre confortable. votre commentaire est très apprécié, car il nous aide à améliorer le service que nous offrons à nos clients.

8/10 - 좋아요

Fernando

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very good hotel to stay at. It's well located in a safe and nice area of Marrakech. They offer a great breakfast which was included in our plan. The only reason I didn't give 5 stars to them is because our room located on the 5th floor was noisy at nights as they have a lounge/roof top club, so it was hard to have a good sleep. We asked for change for they didn't have room available. Other than that our experience was very good.
2023년 11월에 2박 숙박함
답변 제공: The Management 님, 2023년 11월 7일
Thank you very much for taking the time to share your experience at 2Ciels Boutique Hotel & SPA . We are glad to know that you had a pleasant stay with us and that you found the room to be comfortable. We are sorry to hear that the roof top did not fulfill your expectations, your feedback is very much appreciated, as it helps us improve the service we provide to our guests.

10/10 - 훌륭해요

Shereen

2023년 11월에 4박 숙박함
답변 제공: front desk manager 님, 2023년 12월 3일
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

JOSE JAVIER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top!!
Excelente hotel, moderno y con todas las comodidades. Situado a 5 minutos a pie de Gueliz y a 15 de Djeema Lfnaa. Las habitaciones son muy espaciosas y con camas comodísimas. Tiene un lounge en sexta planta, con una pequeña piscina, vistas impresionantes, buena música y personal atento. El restaurante en la planta baja impresionante. Buena comida, buen servicio y una decoración exquisita.
2023년 10월에 5박 숙박함
답변 제공: The Management 님, 2023년 10월 29일
Muchas gracias por compartir sus valiosos comentarios con nosotros. Estamos realmente felices de saber que tuvo una agradable estadía en 2Ciels Boutique Hotel & SPA y cumplimos con sus expectativas.Realmente esperamos darle la bienvenida nuevamente en un futuro cercano.

10/10 - 훌륭해요

SERGIO F 님, Houston

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice and very clean. The breakfast was delicious. I also loved its location but what I really appreciated was the staff… every single person from the doorman, the receptionists, the cleaning crew, the restaurant personel, everyone were very polite, friendly and helpful even after they had been hit by an earthquake the night before. I moved from my hotel located in the Medina to this hotel due to the damages from the earthquake and all of them were very nice to me, specially the doorman. I cant believe how well they handle the situation the day after the earthquake, the lobby was crowded with people going crazy, with me having a nervous breakdown and them probably have their own concerns about their families and friend… and still they were very nice and very polite.
2023년 9월에 1박 숙박함
답변 제공: The Management 님, 2023년 9월 18일
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

6/10 - 괜찮아요

ghaleb

Needs more work on facilities, but great staff
2023년 8월에 3박 숙박함
답변 제공: The Management 님, 2023년 9월 3일
dear mr ghalebThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

ali

2023년 8월에 3박 숙박함
답변 제공: The Management 님, 2023년 8월 25일
Dear valued guestThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Sami

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel with the be
Perfect location, clean and the service is top. The staff are the nicest and most serviceminded ever. All recommendations for this hotel.
2023년 8월에 3박 숙박함
답변 제공: The Management 님, 2023년 8월 19일
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Abderrahim

2023년 8월에 2박 숙박함
답변 제공: The Management 님, 2023년 8월 15일
Merci de partager vos précieux commentaires avec nous. Nous sommes vraiment heureux de savoir que vous aviez eu un agréable séjour à 2Ciels Boutique Hotel & SPA et que nous aillons rencontré vos attentes.Nous avons vraiment hâte de vous accueillir à nouveau dans un proche avenir.

6/10 - 괜찮아요

Hazem

연인과의 여행
별로예요: 직원 및 서비스
The front desk staff have poor service no manners. I asked for info about trains (ANY INFO EVEN LOCATION) and the receptionist laughed in my face. The property is nicely situated. Rooms are clean but unfortunately very very poor amenities. There was no q-tips/shower caps/ other small Bathroom things. I recommend staying away due to poor customer service and lack of amenities in a so called boutique luxury hotel
2023년 8월에 3박 숙박함
답변 제공: The Management 님, 2023년 8월 10일
Thank you very much for sharing your valuable feedback with us. First of all, we are sorry for the inconvenience regarding our facilities And we are sorry as well that our front desk service that did not meet your expectations. On the other hand, please note that 2Ciels Boutique Hotel & SPA is one of the, and therefore it has some characteristics that are different from Hilton.this is our email adresse when you come back send us via this adresse info@2ciels.com our hotel always well be open front of our valued guest. We hope to found our other staff friendly and helpful. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests. Best regards

10/10 - 훌륭해요

Yael

2023년 7월에 1박 숙박함
답변 제공: The Management 님, 2023년 8월 6일
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Iftakhar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Great location for many places of interest and shopping within walking distance. A family friendly hotel
2023년 7월에 3박 숙박함
답변 제공: The Management 님, 2023년 7월 30일
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 - 훌륭해요

Nazima

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very warm welcome, from the doorman, receptionist at the front desk, restaurant staff and cleaners! Our room was ready before our check in time as we arrived early without much delay. Every member of this hotel staff are courteous and respectful. They go above and beyond to make your stay as comfortable as possible. We were able to change money here, get advice on days out, find taxis and enjoy the facilities. The hammam at noally spa situated in the hotel was the most amazing experience for us, as was the massage and hair styling. The ladies are experts in their field and make you feel pampered and relaxed throughout the treatment. Rooftop terrace is a great place to enjoy drinks and soak up the sun as is the pool area on the ground floor. We ate a delicious seafood paella which was freshly made at the hotel's Patron restaurant. Breakfast was plentyful and of a good variety with excellent service!! A great location in the Gueliz district, very safe within just a short taxi ride to all the local attractions. Thank you for making our first trip to Marrakech a memorable one! We will be back.
2023년 7월에 3박 숙박함
답변 제공: The Management 님, 2023년 7월 22일
Dear valued guestThank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

8/10 - 좋아요

Birgitte

2023년 7월에 3박 숙박함
답변 제공: The Management 님, 2023년 7월 22일
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

8/10 - 좋아요

Desiree

연인과의 여행
좋아요: 직원 및 서비스
Es war ein tolles Hotel, jedoch müsste es bald wieder renoviert werden. Der zweite Pool war voller Tauben, was nicht schlimm wäre wenn man regelmässig desinfizieren und putzen würde. Das männliche Personal war super freundlich, was man vom weiblichen Personal leider gar nicht behaupten kann. Wenn mann sich massieren lassen möchte, empfehlen wir alle normalen Massagen, da die Hammams zu teuer sind für die Leistung. Ansonsten isst man wirklich gut im Hotel. Das Frühstücksbuffet könnte man abwechslungsreicher gestalten. Die Lage ist sehr zentral und es ist alles sehr gut zu Fuss erreichbar.
2023년 6월에 5박 숙박함
답변 제공: The Management 님, 2023년 7월 2일
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 - 훌륭해요

Helene

2023년 6월에 1박 숙박함
답변 제공: The Management 님, 2023년 6월 27일
Dear Mrs HeleneThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Marjo Swinkels

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super verblijf! Fijne locatie!
2023년 6월에 2박 숙박함
답변 제공: The Management 님, 2023년 6월 23일
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

8/10 - 좋아요

Francisco Javier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
L'acoustique du bâtiment est à améliorer. fenêtres et portes mal insonorisés. Sinon l'hôtel est bien, le petidej très bon, le personnel super aimable et gentil. La terrasse Lola est le top et on y mange bien.
2023년 5월에 5박 숙박함
답변 제공: The Management 님, 2023년 5월 31일
Merci d’avoir partagé vos précieux commentaires avec nous. Nous regrettons profondément que l'hôtel ne répond pas à vos attentes. Nous vous prions de noter que nous sommes un 2Ciels Boutique Hotel & SPA, l'une des marques de luxe, certaines normes et caractéristiques peuvent être différentes de celles de 2Ciels. S'il y a quoi que ce soit que vos voulez nous faire parvenir, n’hésitez pas à nous contacter directement.Nous apprécions tous vos commentaires, car ils nous aident à améliorer chaque jour le service que nous offrons à nos clients.

6/10 - 괜찮아요

Veronica

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Im not entirely sure what the issue is with the young ladies at the front desk. After reading several reviews to the negative in this regard, I thought that maybe there were communication issues, or that the person writing the review was being unreasonable. I've done this job before and it can be challenging, so I am always willing to give front desk staff the benefit of the doubt. But I experienced Exactly the same thing in spite of being kind and patient. Even when having to ask to have our toilet fixed 3 times and going 3 flights to use the public WC because ours had stopped working completely. Finally, we asked the housekeeping lady who got on our phone and had maintenance staff in our room and the toilet fixed in about 10 minutes. The housekeeping, restaurant, maintenance, and door staff were all Excellent and we were very happy to tip them well. Unfortunately the front desk staff was unhelpful and had no interest in doing anything including their jobs. We won't be returning to 2Ciels.
2023년 5월에 3박 숙박함
답변 제공: The Management 님, 2023년 5월 11일
Thank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the front desk staff On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

6/10 - 괜찮아요

Mario

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room, 409, was sparkling clean and beautifully decorated. The breakfast spread was impressive, and I particularly enjoyed watching the lady make pancakes in front of us. The hotel had a modern and stylish design, with well-maintained and relaxing spaces, including two swimming pools. Although the check-in process was slow, we were offered traditional Moroccan tea while we waited. When we arrived at our room, it was not quite ready as someone was still preparing the third bed, and we had to subsequently request an additional set of towels, as it was missed during the preparation for the third occupant. During our stay, we encountered some inconvenience at the hotel. Firstly, we were informed on the rooftop terrace that we couldn't charge our drinks to our room. Then, when we visited the spa and the main restaurant bar, we were told that our room did not have a deposit and we could not put our bills on the room. This was quite disappointing since it required us to carry cash or a card with us at all times in order to use the hotel's facilities. As a result, there was a time when I had to retrieve my card from our room in order to make a payment at the rooftop bar, which may seem like a minor task but was not up to the standards one would expect from a hotel marketed as luxurious. However, when we eventually settled the bill at checkout, I surprisingly received my deposit back, so I don't really know what they were referring to when they didn't allow me to pay via the room
2023년 4월에 1박 숙박함
답변 제공: The Management 님, 2023년 4월 29일
Dear Mr MarioThank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the sttlement of your bill On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests. Regards.

10/10 - 훌륭해요

QI 님, Kirkland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice and conveniently located. The restaurant looked beautiful and offer great dining options. The staff was friendly and courteous. I would consider staying here again on future visits to Marrakech.
2023년 4월에 1박 숙박함
답변 제공: The Management 님, 2023년 4월 27일
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr freundlicher Empfang, sehr freundliche und hilfsbereite Mitarbeiter auch im Restaurant und im Wellnessbereich. Es konnten an der Rezeption Touren organisiert werden als auch Taxis reserviert werden. Außerdem konnte man an der Rezeption Geld wechseln und wurde bestens unterstützt. im Restaurant gab es sogar glutenfreies Brot. aufgefallen ist uns auch, dass man nachts als auch am Vormittag in Ruhe schlafen konnte. Niemand hat draußen oder im Gang gelärmt und uns geweckt. Tolles Hotel, wir kommen wieder.
2023년 4월에 4박 숙박함
답변 제공: The Management 님, 2023년 4월 14일
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

8/10 - 좋아요

Reetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Erinomainen palvelu!
Kiva hotelli kävelymatkan päässä Medinasta. Kattouima-allas oli mukava paikka vähän levähtää Medinan hulinan jälkeen. Palvelu oli aivan erinomaista ja erityisesti aamiaisella sai tuntea ”erityisyyttä”, kun tarjoilija oppi parin päivän jälkeen tavanomaisen tilauksen. Huoneeseen tuotiin maksuton pullovesi päivittäin. Rahanvaihto onnistuu hotellilla ihan kohtuullisen hyvällä kurssilla. Käytimme hotellin tarjoamaan kuljetuspalvelua kentältä/kentälle ja kaikki sujui hienosti.
2023년 2월에 7박 숙박함
답변 제공: The Management 님, 2023년 3월 8일
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 4박 숙박함
답변 제공: The Management 님, 2023년 3월 19일
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pour une escapade rapide à Marrakech
Hôtel très bien situé au calme, la terrasse et le restaurant sont excellent. Les points à améliorer : -la literie -coffre fort non fonctionnel -le thé au petit déjeuner (le faire vraiment à la marocaine)
2023년 2월에 2박 숙박함
답변 제공: La Direction 님, 2023년 2월 25일
Cher Client Nous vous remercions d’avoir pris le temps de partager votre expérience.Nous sommes très heureux d'apprendre que vous avez trouvé l’ensemble de nos services et aménagements atteint votre satisfaction, car cela est ce que nous nous efforçons toujours d'atteindre.Nous sommes impatients de vous accueillir à nouveau à l'hôtel 2Ciels Boutique Hôtel & SPA dans un avenir proche.

8/10 - 좋아요

Vilhjalmur

2023년 2월에 3박 숙박함
답변 제공: The Management 님, 2023년 2월 19일
Dear Valued GuestThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Vegard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good experience
Love this place. Will be back. The restaurant is also amazing.
2023년 2월에 3박 숙박함
답변 제공: The Management 님, 2023년 2월 9일
Dear Valued GuestThank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

2/10 - 너무 별로예요

John

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
I have never felt so unwlecome at a hotel in my life. From the angry glare of the doorman when I approached and opened the door myself, to the annoyance at having to change me to a room that did not have FRESH OIL / LAQUER PAINT in the room. Who puts a guest in a suite that reeks like fumes? Seriously?
2023년 1월에 2박 숙박함
답변 제공: The Management 님, 2023년 2월 4일
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We deeply regret that the hotel did not meet your expectations.As my team and I are genuinely focused on wanting to create the best experience possible for our guests, we really appreciate it when someone takes the time to give us their feedback as this enables us to know if we are maintaining our standards or not, and thous, helps us to improve. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

10/10 - 훌륭해요

Jose

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
lo recomiendo 100%, basado en calidad/precio esta entre los mejores hoteles en los que me hospedado, muy bien localizado, el desayuno muy bueno, tiene un rooftop envidiable, el servicio de primera, con mencion especial al equipo de la recepcion, la ropa de cama de muy buena calidad, en fin, solo comentarios positivos
2023년 1월에 3박 숙박함
답변 제공: The Management 님, 2023년 1월 27일
Muchas gracias por compartir sus valiosos comentarios con nosotros. Nos alegra mucho saber que tuvo una excelente estadía en 2Ciels Boutique Hotel & SPA. Es particularmente agradable escuchar que encontró a los miembros de nuestro equipo amables y serviciales. Siempre están disponibles para brindar un excelente servicio.Realmente esperamos darle la bienvenida de nuevo en un futuro cercano.

10/10 - 훌륭해요

avraham

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent accommodation. excellent service. Amazin
Excellent accommodation. excellent service. Amazing staff. Perfect recommend!!!
2023년 1월에 3박 숙박함
답변 제공: The Management 님, 2023년 1월 13일
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 - 훌륭해요

Dirk

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: The Management 님, 2023년 1월 7일
Dear Valued GuestThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Bente Maren

2022년 12월에 1박 숙박함
답변 제공: The Management 님, 2023년 1월 5일
Dear Valued Guest Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Eric

2/10 - 너무 별로예요

Olivier

10/10 - 훌륭해요

Idris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
2022년 12월에 4박 숙박함
답변 제공: The Management 님, 2023년 1월 5일
Dear Valued Guest Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Gautam

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly people, nice lobby and restaurant.
2022년 12월에 1박 숙박함
답변 제공: The Management 님, 2022년 12월 22일
Dear Mr DonaldThank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.Kind Regards

4/10 - 별로예요

Raymond

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The Sky Bar never opened for the duration of our stay with no apologies. Some bar staff were rude. I would not stay again.
2022년 12월에 3박 숙박함
답변 제공: The Management 님, 2023년 1월 7일
Dear Valued GuestThank you very much for taking the time to share your experience at 2Ciels Boutique Hotel & SPA . We are glad to know that you had a pleasant stay with us and that you found the room to be comfortable. We are sorry to hear that the skybar did not fulfill your expectations, your feedback is very much appreciated, as it helps us improve the service we provide to our guests.

2/10 - 너무 별로예요

Sabrina

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons réservé pour 3 adultes, nous n’avions pas d’équipements pour 3 adultes. Nous avons prolongé d’une nuit, nous avons demandé à la réception le prix, nous avons payé de suite. Grande erreur, nous revenons le soir, il n’y avait même pas une bouteille d’eau, pas de thé ni rien dans le plateau de courtoisie, une grande et une petite serviette pour 3 personnes. Quand nous avons contacté la réception, on nous a réclamé de l’argent en plus. Soit disant nous avons pas assez payé alors que le matin même nous avions payé la totalité de la note. Même pas un mot d’excuse pour leur erreur, au contraire. Nous avons dû contacter le directeur qui a dit à ses employés que tout était réglé. Le lendemain matin en partant on nous réclame la même somme, la fille de l’accueil a été on ne peut plus désagréable et t’es agressive. Ils ont dû contacter la personne du soir pour nous dire qu’effectivement tout était réglé. Mais elle a été de nouveau très agressive, jusqu’à notre départ, et impolie. Cela est inadmissible dans un établissement de cette catégorie. Elle n’a rien à y faire, et devrait changer de travail. Vraiment très mauvaise expérience dans cet établissement.
2022년 12월에 2박 숙박함
답변 제공: La Direction 님, 2022년 12월 11일
Chère Mme Sabrina Nous vous remercions d’avoir pris le temps et l’effort de partager avec nous vos commentaires, suite à votre récent séjour au 2Ciels Boutique Hôtel & SPA .Au 2Ciels, nous accordons une importance capitale à la satisfaction de nos clients et regrettons de ne pas avoir été en mesure de satisfaire pleinement vos attentes en cette occasion.Espérons que cette lacune ne vous empêchera pas de continuer à séjourner chez nous, comme nous avons déjà hâte de vous accueillir à nouveau à l'hôtel 2Ciels Boutique Hôtel & SPA dans l’avenir le plus proche.Nous vous prions, n’hésitez pas à nous contacter directement si nous pouvons être d'une aide supplémentaire pour votre prochaine réservation.

6/10 - 괜찮아요

morag

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함