사우나, 스파 욕조, 터키식 목욕탕/함맘, 수치료

라브란다 로즈 아쿠아 파크 여행 후기

4 out of 5
라브란다 로즈 아쿠아 파크
Avenue Mohammed VI, Marrakech

이용 후기

6.6
평점 10 - 훌륭해요. 327개 이용 후기 중 46개" "
평점 8 - 좋아요. 327개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 327개 이용 후기 중 95개" "
평점 4 - 별로예요. 327개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 327개 이용 후기 중 33개" "

7.2/10

청결 상태

7.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

KARI 님, London

연인과의 여행
Ok place to stay - not a four star. Tired and in need of a refurb. Works well for just a place to lay your head as not far fr centre of Marrakech and very close to train station and Mall.
2023년 11월에 5박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2024년 1월 17일
Hello,Thank you for choosing our hotel for your vacation. I really appreciate you bringing this issue to our attention.Sincerely.YASSINE YASSINEFront Office Manager

6/10 - 괜찮아요

Mark

연인과의 여행
좋아요: 직원 및 서비스
For the price it is good ,just don’t expect to much , expectations is key.
2024년 1월에 4박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2024년 1월 12일
Hello,Thank you for choosing our hotel for your vacation. We are truly sorry to hear that your experience was frustrating, but I really appreciate you bringing this issue to our attention.We wish to see you again during a future stay so that you can discover our warm house.Sincerely.YASSINE YASSINEFront Office Manager

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2024년 1월 12일
Dear,Thank you for your review of our hotel, we are absolutely delighted to read your glowing comment. You can't imagine how much it warms our hearts. We're so happy to hear that you loved your experience at Labranda Rose aqua parc, from the food to the ambiance, and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

8/10 - 좋아요

jean-michel patrick

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함

6/10 - 괜찮아요

Aurelie

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 10월 23일
Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

4/10 - 별로예요

Sameera

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 9박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 8월 26일
Dear guestThank you for choosing our hotel for your vacation. We are truly sorry to hear that your experience was frustrating, but I really appreciate you bringing this to our attention.We wish to see you again during a future stay so that you can discover our warm house.Sincerely.YASSINE YASSINEFront Office Manager

6/10 - 괜찮아요

Hajar

좋아요: 직원 및 서비스
The hotel is nice and the stuff very helpful
2023년 8월에 4박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 8월 19일
Dear,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

6/10 - 괜찮아요

Amandine

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 7박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 8월 5일
Dear,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

2/10 - 너무 별로예요

Linda

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel très vieillissant , sombre et pas du tout convivial. Ne dépasse pas 2 étoiles
2023년 7월에 3박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 8월 1일
BonjourNous vous remercions d'avoir choisi notre hotel pour vos vacances, Nous sommes vraiment désolé d'apprendre que votre expérience n'a pas ete a la hauteur de vos attentes, mais j'apprécie vraiment que vous ayez porté ce problème à notre attention.Nous souhaitons vous revoir los d'un prochain sejour pour qu vous puissiez decouvrire notre maison chaleureuse.Tres cordialement.ERRASSIKH YASSINE Front Office Manager

10/10 - 훌륭해요

Emmanuelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Sauf que les femmes de service se mêle de ce que les regards pas comme par exemple le jour de départ elles viennent à 9h30 10h nous demande de sortir plus il font des réclamations sur les draps mouillés pas mouillés manque vous êtes trois personnes il vos faux que trois ext
2023년 7월에 1박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 8월 1일
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguéesERRASSIKH YassineFront Office Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bof bof
Séjour correct dans l'ensemble mais l'hygiene des toilettes dans l'hall, les piscines (troubles en fin de journée, cheveux qui flottent...) laisse à désirer ! Chambres propres et faites tous les jours. Restaurant correct mais nous sommes avons fini avec une intoxication alimentaire en fin de séjour !!!
2023년 7월에 5박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 8월 1일
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguéesERRASSIKH YassineFront Office Manager

6/10 - 괜찮아요

Sara

2023년 7월에 8박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 8월 19일
Dear,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

8/10 - 좋아요

khaldoun

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Très bon séjour, une ambiance magnifique où on s’ennuie jamais un grand merci à toute l'équipe d'animation pour les activités et les soirées et un gros cœur pour le responsable du restaurant ainsi que tous les serveurs. Ils ont tous été super gentil et aux petits soins. A très vite Manal
2023년 7월에 4박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 7월 28일
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguéesERRASSIKH YassineFront Office Manager

8/10 - 좋아요

CLAUDIA 님, mezzanego

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Struttura con piscine e acquapark. Ho trovato anche la spa e devo dire che le ragazze sono state veramente brave. Camere spaziose e con frigo in camera. Tornerei volentieri per più di due notti
2023년 7월에 2박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 7월 18일
ciao tutto il team del nostro hotel Labranda rose aqua parc ti ringrazia per questo ottimo feedback che hai avuto cura di condividere.Siamo lieti di leggere che hai particolarmente apprezzato la professionalità e la gentilezza dei nostri team, nonché la qualità dei nostri servizi.Cordiali salutiErrassich YassineResponsabile Front Office

10/10 - 훌륭해요

Mohamed

2023년 7월에 2박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 7월 11일
Dear Mohamed,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

2/10 - 너무 별로예요

Heather

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
DO NOT BOTHER!
This was probably the worst hotel we have ever been to, we were discriminated against, they treated our Moroccan friends better than us (We are White English/British for reference) and they made it glaringly obvious. Just one example - we tried booking into one of the 2 restaurants all week and they kept telling us they were full, but when our Moroccan friends asked they got in the same day booking! this is NOT the only thing. The all inclusive food was repeated & honestly i think i enjoyed food from 1 of the 5 days we stayed here. The maintenance that is needed for this hotel was crazy, the slides had lost their glossy coat & every time you'd go down them you'd scrape all up your back, the aqua park pool & bar pool was falling apart, the Lino that lined the pool was coming away so you'd be stepping on bubbled up Lino floating in the pool, the pool bar DOESNT serve cocktails only the main pool, the rooms are VERY old fashioned, its all local alcohol not premium which is worrying. There ISNT 3 restaurants like they claim, there are 2 and one Snack bar. All inclusive lasts from 10 am to 5 pm at the pool bar & also the aqua park pool closes at 6pm. the main bar closes for all inclusive at 11pm, you can keep on drinking but have to pay! the slides don't constantly stay on they are on for a small majority of the day, There are honesty endless amounts i could say about this hotel. just DONT BOTHER. i have ran out of allowable characters! horrible staff & waste of money
2023년 6월에 4박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 6월 23일
Deaur Guest,Thank you for the review. We are truly sorry to hear that your experience was frustrating, but I really appreciate you bringing this issue to our attention.We wish to see you again during a future stay so that you can discover our warm house.Sincerely.YASSINE YASSINEFront Office Manager

6/10 - 괜찮아요

Julieanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The weather was fantastic, the hotel entertainment didnt seem to cater for English speaking guests.
2023년 5월에 4박 숙박함
답변 제공: front office manager 님, 2023년 6월 4일
Hi Thanks for choosing our hotel for your vacation, also for your review, we hope to see you again.Cordially .

10/10 - 훌륭해요

christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is located in the new Marakech area. Easy to get taxi. Only 15 minutes from airport. Very big, nice and clean hotel. Facility is excellent, with big swimming pool and kids aqua park. About 2.5 km from Jemaa El Fna, the biggest market in Marakech. Definitely a place to go in Marakech. Old Marakech is close to Jemaa El Fna, however cannot be accessed with cars, very small alley. It is a lot better to stay in the new area. Feel safer.
2023년 5월에 2박 숙박함
답변 제공: Mami, Guest Relation Manager 님, 2023년 5월 31일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour du 12 au 17 mai 2023
Chambre 406 = impossible de dormir la nuit avec le bruit des voitures sur l’avenue Mohammed IV surtout avec des enfants sachant que c’est une chambre familiale. Chambre spacieuse mais finition à refaire carrelage casser dans la chambre etc… L’hôtel est à rénover en général de toute façon. La piscine aquapark le liner se décolle de partout et il manque même du Carellage sur le coco bar ce qui peut être dangereux pour les enfants. Jeu d’enfants la piscine était trop froide pour eux. Restauration : j’ai pris all inclusive et j’ai manger au buffet que à mon arriver le reste du temps j’ai mangé dehors. Pas de choix, petit buffet, pas de dessert, pas de yaourt même le petit dej n’est pas bien. Déconseille cet hôtel.
2023년 5월에 5박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 5월 20일
BonjourNous vous remercions d'avoir choisi notre hotel pour vos vacances, Nous sommes vraiment désolé d'apprendre que votre expérience a été frustrante, mais j'apprécie vraiment que vous ayez porté ce problème à notre attention.Nous souhaitons vous revoir los d'un prochain sejour pour qu vous puissiez decouvrire notre maison chaleureuse.Tres cordialement.ERRASSIKH YASSINE Front Office Manager

10/10 - 훌륭해요

Arul Demel Kly Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vielen Danke
2023년 4월에 6박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 5월 12일
Hallo,Vielen Dank, dass Sie unser Hotel für Ihren Urlaub ausgewählt haben. Wir hoffen, Sie wieder bei uns begrüßen zu dürfen.YassineFront-Office-Manager

10/10 - 훌륭해요

Eden

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 8박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 3월 31일
Dear,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

8/10 - 좋아요

Yannick

단체 여행
좋아요: 청결 상태
2023년 3월에 3박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 3월 25일
Hello,We appreciate you taking the time to let us know about your experience. Your comments are appreciated and the satisfaction and quality of the experience of our customers are our daily motivation! We also appreciate your highlighting the excellent service you received from our ambassadors. We hope to have the pleasure of welcoming you in the future. Best regards,

8/10 - 좋아요

Nhuong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay for last minute booking.
It is Ok to stay, since we are on the last minute booking. We have to pay a little too high for it. The breakfast and dinner buffet are OK. The room clean but AC doesn't work. 30 minutes walk to Medina or 30 - 50 Dirham for taxi.
2023년 3월에 3박 숙박함
답변 제공: Gest Manager 님, 2023년 3월 22일
dear customer,We are delighted that you enjoyed your stay with us, despite the fact that you booked at the last minute and paid a little more. We are glad that you found the breakfast and dinner buffet satisfactory and that you appreciated the cleanliness of your room.However, we are sorry to hear that the air conditioning in your room was not working properly. We apologize for this inconvenience and would have liked you to inform us immediately so that we could resolve this problem quickly for you.Yours sincerity

4/10 - 별로예요

ANGELE

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 5박 숙박함
답변 제공: ERRASSIKH YASSINE Front Office Manager 님, 2023년 3월 3일
Dear Sir, The whole team of our hotel thanks you for this very good feedback that you have taken care to share with the Trip Advisor community. Looking forward to welcoming you, accept sir our most sincere greetingsERRASSIKH YASSINEFront Office Manager

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Yassine, Front Office Manager 님, 2023년 3월 18일
Hello,We appreciate you taking the time to let us know about your experience. Your comments are appreciated and the satisfaction and quality of the experience of our customers are our daily motivation! We also appreciate your highlighting the excellent service you received from our ambassadors. We hope to have the pleasure of welcoming you in the future. Best regards,

2/10 - 너무 별로예요

Latifa

2022년 12월에 2박 숙박함
답변 제공: YASSINE YASSINE Front Office Manager. 님, 2023년 1월 6일
Dear ,Thank you for taking the time to share your experience on our page.We have read your comment with great attention and are sorry to read your dissatisfaction. We hope to welcome you soon so that you can better discover our warm house. Cordially,YASSINE YASSINEFront Office Manager.

8/10 - 좋아요

Ivan

좋아요: 청결 상태, 직원 및 서비스
2022년 12월에 2박 숙박함
답변 제공: YASSINE Front Office Manager. 님, 2022년 12월 23일
Dear Ivan,The entire Labranda Rose Aqua Parc team thanks you for this very good feedback that you have taken care to share.We are delighted to read that you particularly appreciated, We make it a point of honor to offer our guests our best services so that you can enjoy your holidays in the best possible way.Very cordially.YASSINE YASSINEFront Office Manager.

10/10 - 훌륭해요

Mehvish

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic for families and great value for money
Amazing holiday and stay. The hotel is very well located with access (by foot) to Gueliz, Hiverage, Mall, CR7 hotel, bus station, and Jema El Fena only 50 dirham taxi away. The hotel staff were excellent, the food was unique every day and 5*, the rooms were good, the seating area is very good, the spa was good, and the pool, etc was good. Value for money this hotel is a solid 10/10.
2022년 10월에 5박 숙박함
답변 제공: YASSINE Front Office Manager. 님, 2022년 10월 26일
Dear Client,The entire Labranda Rose Aqua Parc team thanks you for this very good feedback that you have taken care to share.We are delighted to read that you particularly appreciated, We make it a point of honor to offer our guests our best services so that you can enjoy your holidays in the best possible way.Very cordially.YASSINE YASSINEFront Office Manager.

4/10 - 별로예요

Mathilde

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
J’ai payé pour 6 nuits en tout compris pour 3 restaurants, sauf qu’un des restaurants a été privatisé pendant tous mon séjour je n’ai donc pas pu en profiter mais j’ai pourtant payé le prix fort pas de réduction par rapport à cela. Et puis le snack où il faut réserver à l’avance pour pouvoir manger un sandwich/panini ou une pizza ! La nourriture globalement était très moyenne et peu de choix, si on arrive en premier c’est bon sinon après on a pas tout
2022년 10월에 6박 숙박함
답변 제공: YASSINE Front Office Manager. 님, 2022년 10월 15일
Dear Mathilde,Thank you for taking the time to share your experience on our page.We have read your comment with great attention and are sorry to read your dissatisfaction. We hope to welcome you soon so that you can better discover our warm house. Cordially,YASSINE YASSINEFront Office Manager.

10/10 - 훌륭해요

Abdelhak

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very good service nice peaceful
2022년 10월에 2박 숙박함
답변 제공: YASSINE Front Office Manager. 님, 2022년 10월 14일
Dear Mrs Abdelhak,The entire Labranda Rose Aqua Parc team thanks you for this very good feedback that you have taken care to share.We are delighted to read that you particularly appreciated, We make it a point of honor to offer our guests our best services so that you can enjoy your holidays in the best possible way.Very cordially.YASSINE YASSINEFront Office Manager.

2/10 - 너무 별로예요

Mohammed

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Staff very unhelpful... Rooms are boring and dated. The whole toilet was moving, it took them 4 days to move me to a room where the shower wasn't even working. Appalling
2022년 9월에 7박 숙박함
답변 제공: YASSINE YASSINE Front Office Manager. 님, 2022년 9월 29일
Dear Mohammed,Thank you for taking the time to share your experience on our page.We have read your comment with great attention and are sorry to read your dissatisfaction. We hope to welcome you soon so that you can better discover our warm house. Cordially,YASSINE YASSINEFront Office Manager.

4/10 - 별로예요

Stephanie

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Dehiba

가족 여행
좋아요: 청결 상태, 객실의 편안함
Tout est bien seulement les repas
2022년 9월에 4박 숙박함
답변 제공: YASSINE YASSINE Front Office Manager. 님, 2022년 9월 29일
Bonjour Dehibatoute l’équipe de Labranda Rose Aqua Parc vous remercie pour ce très bon retour que vous avez pris soin de partager . Nous sommes ravis de lire que vous avez tout particulièrement apprécié , Nous mettons un point d'honneur à offrir à nos hôtes nos meilleurs services afin que vous puissiez profitez de vos vacances, de la meilleure des façons .Tres cordilement.ERRASSIKH YASSINEFront Office Manager.

6/10 - 괜찮아요

Calogero

좋아요: 청결 상태
2022년 9월에 3박 숙박함
답변 제공: YASSINE YASSINE Front Office Manager. 님, 2022년 9월 19일
Hello,The whole team and I would like to thank you for coming to our hotel and then submitting this very constructive opinion.We are sorry that your experience was not perfect due to some constraints and we will do everything to ensure that it does not happen again.Do not hesitate to come back to our hotel and ask to see the accommodation manager. I will do my best to make your experience go well.Good for you.

2/10 - 너무 별로예요

Roelanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ik was niet tevreden Eten was één zijde Slecht airco vooral in de nacht deed niks Bloedheet Veel geld betaald voor 4 nacht Is niet aan te raden
2022년 7월에 4박 숙박함
답변 제공: direction 님, 2022년 7월 25일
Thank you for choosing to stay at the Labranda and providing your honest feedback on Expedia.com. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We sincerely hope your last experience with us will not prevent you from trusting us again and we look forward to welcome you at Labranda Marrakech in the future. Best regards

10/10 - 훌륭해요

Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2022년 7월에 2박 숙박함
답변 제공: direction 님, 2022년 7월 25일
Thank you for your comment and we will be happy to welcome you back soon

6/10 - 괜찮아요

Mehdi

가족 여행
별로예요: 객실의 편안함
2022년 5월에 4박 숙박함
답변 제공: direction 님, 2022년 7월 5일
Je vous remercie pour ce retour. Je suis sincèrement heureux d’apprendre que notre travail et nos efforts pour vous satisfaire ont été appréciés.

8/10 - 좋아요

Bertrand

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bel établissement avec de belles installations, un personnel très accueillant et de bons restaurants. Personnel très accueillant, proche du centre ville de Marrakech. Seul point négatif : très bruyant car sur une avenue très très passante
2022년 5월에 4박 숙박함
답변 제공: direction 님, 2022년 7월 5일
Je vous remercie pour ce retour. Je suis sincèrement heureux d’apprendre que notre travail et nos efforts pour vous satisfaire ont été appréciés.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Labranda review
Overall the staff were friendly and the food tasted great. However, we checked in at 4pm but our room was not ready. We had to wait 30 mins for our room to be cleaned and ready for use.
2022년 5월에 5박 숙박함
답변 제공: Quality Manager 님, 2022년 7월 5일
Thank you for this feedback. I am sincerely happy to learn that our work and our efforts to satisfy you have been appreciated.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 4박 숙박함

8/10 - 좋아요

Inas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien
Oui c'était bien sauf les chambres doivent être un peu rénover mais sinon le reste était bien le resto la piscine...
2022년 3월에 1박 숙박함
답변 제공: Quality Manager 님, 2022년 3월 23일
Bonjour Mme Inas, Nous vous remercions infiniment pour votre avis, espérant vous recevoir de nouveau pour une expérience plus mémorable. A bientôt

8/10 - 좋아요

Audrey

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
- Buffet varié et restaurants au choix - Agréable service et personnel à l’équipe - Bonne équipe d’animation
2021년 11월에 5박 숙박함
답변 제공: Quality Manager 님, 2021년 11월 16일
Merci infiniment pour votre avis concernant notre établissement. Nous sommes ravis que vous ayez apprécié votre séjour chez nous et nous avons hâte de vous accueillir de nouveau prochainement. Chaleureusement,

10/10 - 훌륭해요

Kaoutar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
O top du top
2021년 11월에 1박 숙박함
답변 제공: Quality Manager 님, 2021년 11월 16일
Merci infiniment pour votre avis concernant notre établissement. Nous sommes ravis que vous ayez apprécié votre séjour chez nous et nous avons hâte de vous accueillir de nouveau prochainement. Chaleureusement,

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Quality Manager 님, 2021년 10월 23일
Merci infiniment d'avoir pris le temps de partager votre avis concernant notre établissement. Nous sommes ravis que vous appréciez votre expériencel. Chaleureusement,

6/10 - 괜찮아요

Najat

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Quality Manager 님, 2021년 9월 27일
Bonjour Najat, Nous vous remercions d'avoir pris le temps et partager votre vote suite à votre expérience parmi nous. Nous étudions chaque commentaire des clients avec attention et nous discutons tous les points avec nos collaborateurs dans le but d'une amélioration continue. Espérant pouvoir vous recevoir afin de comprendre ce qui a mal déroulé pendant votre séjour d'après la note que vous nous avez attribué, il est clair que votre expérience n'ait pas été à 100% satisfaisante Dans cette attente, je vous prie d'agréer, mes sincères salutations

6/10 - 괜찮아요

sonia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel catastrophique, décevant ne mérite pas 4 étoiles plutôt un 3 étoile. Par contre emplacement au top
2021년 8월에 1박 숙박함
답변 제공: Quality Manager 님, 2021년 8월 22일
Bonjour, nous vous remercions pour votre avis. Cependant, nous sommes désolés si votre experience parmi nous n'ait pas été à la hauteur de vos attentes, nous serons très reconnaissants si vous partagez avec nous plus de détail à propos de votre séjour pour comprendre ce qui a mal déroulé A bientôt,

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Llegamos al hotel a las 15h y la habitación estaba sin hacer hemos tenido que esperar hasta las 17 h para poder entrar a la habitación una horrible situación.
2021년 8월에 2박 숙박함
답변 제공: Quality Manager 님, 2021년 8월 15일
Querida señora, querido señor, Un gran agradecimiento por hacernos saber sus comentarios después de su experiencia dentro de nuestro establecimiento. Lamentamos sinceramente que no pudimos responder. favorablemente a sus expectativas. Podemos comprender su sentimiento sobre la espera a la llegada y asegurarle que nuestro El equipo está haciendo lo necesario para reducir este tiempo. Les agradecemos sus comentarios. Sepa que se tienen en cuenta y nosotros ayudar a mejorar nuestros servicios para satisfacer a todos nuestros clientes. Esperamos tener una segunda oportunidad para convencerlo de la calidad de nuestros servicios. A un placer darle la bienvenida nuevamente. Realmente,

2/10 - 너무 별로예요

Tracy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Choose somewhere actually worth your money
I called the day before my booking to confirm that they see my reservation they told me their reception was really busy to call back in 2 hours. I call back in 2 hours they tell me to call the next day (the day of my reservation) after I already drive the 3 hours. I get there and we get to our room, the WiFi is barely coming up. It works fine downstairs but in our room doesn’t work I tell the lady at the front desk with the glasses she keeps repeating the password to me …. I told her multiple times that I already have to password and I’ve already connected. She still insists on me giving her my phone to write the correct password ? I had to call them 5 times they had to send somebody to see that I don’t have WiFi on my phone and they finally switched my room. During check out I left and I called to say I forgot all my credit cards in the room because my son plays with them and like to stick them in places so we drove back and they found my cards , except for the 2 cards 100dh inwi. Of course those they said they didn’t find . Thief’s of course . This hotel should be wayyyy cheaper than it is . $300 for 2 nights with the kind of service they have ??? I do have one nice thing to say though , Hamza by the pool is a very very nice person always checking on everybody to make sure ur okay by the pool he was great .
2021년 8월에 2박 숙박함
답변 제공: Quality Manager 님, 2021년 8월 26일
Dear valuable guest, Thank you for sharing your comment on your last visit to our establishment. We regret to read that your stay was not fully satisfactory, and have already shared your valuable comments with all the departments concerned. We hope, however, that you will not be left with this bad impression and hope to have the pleasure of welcoming you for a future visit. Until then, please accept our best regards.

8/10 - 좋아요

Ayoub

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함
답변 제공: Quality Manager 님, 2021년 8월 4일
Merci infiniment pour votre magnifique avis concernant notre établissement. Nous sommes ravis que vous ayez apprécié votre séjour chez nous et nous avons hâte de vous accueillir de nouveau prochainement. Chaleureusement,

8/10 - 좋아요

Samyr

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bon séjour il y avait les toboggans dans l'ensemble hôtel propre une bonne écoute de la part du personnels. Seul hic pour la piscine un peu sale en fin de journée... Bonne equipe d'animation je reviendrai.Merci
2021년 7월에 3박 숙박함
답변 제공: Quality Manager 님, 2021년 7월 30일
Merci infiniment d'avoir pris le temps de partager votre avis concernant notre établissement. Nous sommes ravis que vous appréciez son ambiance ainsi que le professionnalisme de notre personnel. Chaleureusement,