테라스/파티오

리아드 앙샹테 여행 후기

4.5 out of 5
리아드 앙샹테
17, Derb Habib Allah, Mouassine, Medina, Marrakech

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 44개 이용 후기 중 34개" "
평점 8 - 좋아요. 44개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 44개 이용 후기 중 1개" "
평점 4 - 별로예요. 44개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 44개 이용 후기 중 2개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Pasquale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic stay at Riad Enchanté. The hosts Hussein and Khaled were impeccable individuals. They were extremely attentive, offering fantastic advice, and were a key part to our wonderful stay in Marrakesh. The Riad itself was very clean and the Decor really embraced the Moroccan culture. The Riad is located in a perfect location which is close to the key markets but away from the noise. The Riad is also conveniently a 7 minute walk from the pick up point for excursions such as balloon rides and camel riding. We were offered fresh moroccan styled breakfast each morning, which was delicious. I would definitely recommend this Riad to anyone looking for a trip to embrace Marrakesh. You will be well looked after.
2024년 3월에 4박 숙박함
답변 제공: Team Riad Enchanté 님, 2024년 3월 12일
Thank you for sharing your wonderful experience at Riad Enchanté. We are truly grateful for your kind words and are delighted to hear that our attention to detail and hospitality contributed to a memorable stay in Marrakesh. It's our pleasure to provide a welcoming environment that allows our guests to fully immerse themselves in the beauty of Moroccan culture. Your recommendation means the world to us, and we look forward to welcoming you back for another enchanting experience.

10/10 - 훌륭해요

Brian 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amical, convivialité et stylé.
2024년 3월에 3박 숙박함
답변 제공: L’équipe de Riad Enchanté 님, 2024년 3월 11일
Cher hôte,Nous sommes absolument ravis de recevoir une évaluation parfaite de votre part. "Amical, convivialité et stylé" sont des qualités que nous tenons à coeur chez Riad Enchanté, et savoir que vous avez ressenti cela lors de votre séjour nous remplit de joie. Votre expérience reflète précisément l'atmosphère unique et accueillante que nous nous efforçons de créer. Merci infiniment de partager votre satisfaction avec nous, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience enchantée.Cordialement,L'équipe de Riad Enchanté

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks to all the staff at the Riad Enchante, they are so helpful and friendly, the Riad is perfectly placed for exploring Marrakesh and it's proximity to the secret garden makes it hard to get lost. We had a wonderful time and would gladly recommend this Riad
답변 제공: Team Riad Enchanté 님, 2024년 3월 12일
Thank you for taking the time to leave such a lovely review. We're thrilled to hear that you found our staff helpful and friendly, and that our location served as the perfect base for your adventures in Marrakesh. It's wonderful to know that the proximity to the Secret Garden added to your experience, making navigation through the city easier. We're glad you had a wonderful time with us and appreciate your willingness to recommend Riad Enchanté. We look forward to the opportunity to welcome you back for another memorable stay.

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mi ha accolta Hussiene, davvero disponibile e affabile, mi ha offerto un ottimo tè - berber whisky - e mi ha dato tutte le indicazioni e i consigli per la mia permanenza, dandomi il numero di telefono in caso di bisogno. Anche Aimed è stato molto cordiale e disponibile per ogni mia richiesta. Il riad è davvero pulito, fornito di tutto ciò di cui si ha bisogno: le camere hanno asciugacapelli, condizionatore, wifi, cotton fioc, dischetti struccanti, bottigliette d'acqua nuove ogni giorno, shampoo, bagnodoccia e crema corpo. Le camere sono ampie e sia arrdamento che pulizia son ben curati. Al secondo piano del riad si esce in una terrazza, che è utilizzata per le colazioni, per le cene, e come area di "rest" - l'atmosfera lassù è davvero magica. La posizione del riad è strategica, si trova nella parte più bella dei souk secondo me, e dista 10 minuti a piedi dalla piazza di Jemaa el-fna; tutti i punti di interesse della città sono raggiungibili a piedi. Colazione super abbondante con cibi fatti in casa molto buoni e genuini. Recensione molto positiva, mi sono trovata davvero bene e consiglio a tutti questo riad. Ringrazio ancora il personale che mi ha "coccolata" in tutti i modi possibili, è stata davvero una bella esperienza.
2024년 1월에 4박 숙박함
답변 제공: Team Riad Enchanté 님, 2024년 3월 12일
Grazie mille per aver condiviso la vostra esperienza al Riad Enchanté. Siamo felici che abbiate apprezzato l'accoglienza, il servizio e l'atmosfera del nostro riad. Il vostro feedback è prezioso e ci motiva a continuare a offrire un'ospitalità eccellente. Speriamo di accogliervi nuovamente per un altro soggiorno incantevole.

10/10 - 훌륭해요

Manuela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Ibrar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-Convenient - clean - very accommodating - nice staff - nice breakfast spread 👌 Thank you. Mr Hussein the manager had an attentive eye , and took care of us amazingly. Grateful for the stay.
2023년 10월에 3박 숙박함
답변 제공: Hussiene 님, 2023년 11월 5일
Dear Mr Sherif,Thank you for your kind and beautiful review, we are so glad to hear that you enjoyed your stay with your friend Mr Ashraf at Riad Enchanté, Our first aim is always to make our guests very satisfied, We hope to see you soon another time.Kind regardsHussiene-Riad Enchanté

10/10 - 훌륭해요

MARIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The riad is incredible. Mohamed was super nice and helpful at all times. he set up our transfer from and to the airport and the breakfast was absolutely delicious and the place is beautiful.

10/10 - 훌륭해요

Zach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable accommodation in the heart of the city
Riad Enchanté made our short stay in Marrakech very plrasant. We were overwhelmed by the hospitality shown us and heartily recommend this riad to anyone seeking an authentic Moroccan experience with modern plumbing and comfortable accommodation.
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERGONZOSO
Es una verguenza, tienen obligacion de devolver el importe de la estancia por la Pandemia actual. No hemos podido disfrutar de la estancia y me vuelven loco enviando email y marenadonos. Mal muy mal hoteles.com, Expedia Group y Riad Echante. FATAL
2020년 3월에 4박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great traditional Riad experience
We had a wonderful stay but it didn't start well. We didn't understand that Riads typically have few if any outside windows - wealthy people in the old days valued their privacy and also wanted peace and quiet. So the rooms are dark if they don't have a window onto the courtyard, which only 2 here do. Our initial room didn't. Our assumption was that we had been assigned the poorest room. However, the Manager was excellent and explained the history of Riads and then offered to move us to a room with a window. Even then, it was a window to the courtyard area and wasn't private but we appreciated his kind offer. Then we came to appreciate how beautiful the rooms are, with period decorations and top quality bathroom fittings. Also, the rooftop is a lovely area for breakfast or relaxing. It is a wonderful Riad experience once you understand the history of the Riad. Although it is conveniently located within the Medina it is remarkably quiet (and the Medina can be a busy place). Be aware that a taxi can only get to within a 10 - 15 minute walk of the Medina. After that it is a labyrinthine walk through narrow lanes. The manager arranged for our transfer to the Railway Station at a price that compared with other prices we found (150 Dirhams). That included a trolley for luggage and I would strongly recommend using that facility. We recommend this Riad partly because it is a lovely example of a Riad but also because the manager did everything he could to make our stay great.
2020년 3월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a beautiful riad. We wish we could have stayed longer to enjoy it more but we arrived after Morocco closed its borders due to COVID19. Luckiky, the riad manager stayed at the property in case we, the only guests, arrived, which we did after an exhausting day at the airport. We were treated with great warmth and kindness, offered food and breakfast the next morning at a very early hour to accommodate us getting back to the airport where we successfully secured a rescue flight. We will never forget this kindness in our hour of need. Highly recommend this property.
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Liz 님, Uk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed our stay. Excellent clean light rooms. Great terrace area. Staff very friendly and helpful
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t have a better experience. Great service, clean room , walking distance to most great location And above all great services by Mohd and Huseum.
2020년 2월에 4박 숙박함
답변 제공: A. Rochdi - Owner 님, 2020년 2월 23일
Hi! Thank your for your stay with us. We are very pleased about your experience and appreciate this great review.

10/10 - 훌륭해요

Ted&Dor 님, Uk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely Riad, very quiet, but only a short walk to the souks, run by great staff who were very friendly and helpful, lovely breakfast
2020년 2월에 2박 숙박함
답변 제공: A. Rochdi - Owner 님, 2020년 2월 22일
Dear Ted&Dor, we really appreciate your stay with us and are happy about your review. Thanks. Looking forward to see you soon at our Riad Enchanté!

2/10 - 너무 별로예요

Robert

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Owner was extremely condescending and quite frankly rude. He charged us $40 usd for 5 mL of argon oil when we never really said we definitely wanted it. Additional $45 usd taxes upon checkout. Also, very off the beaten path. Unfortunately I would not recommend staying at this riad.
2020년 2월에 1박 숙박함
답변 제공: A. Rochdi - Owner 님, 2020년 2월 19일
Dear Sir and Madam Thank you for your time to review our Riad. It is our most crucial goal to satisfy our customers. Regrettably, we were not able to measure up to your expectations. However, we would like to clarify that the owner wasn’t at the riad at your stay. You may have been in contact with our staff members and manager in charge. From our perspective, we believe there has been a missunderstanding that led to a confusion by the manager. Since we do not want your stay in our Riad and experience in Marrakech be connected to such a bad experience, we suggest you contact us directly. We are convinced we will find a solution. Again, we feel sorry for causing this "horrible" experience.

6/10 - 괜찮아요

Jeami 님, Los Angeles, CA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is located in great area of the Medina. Very walkable to a lot shopping etc... When we arrived we were taken to our rooms and we started to unpack our stuff and then went out to go grab a bite to eat. When we returned, we were informed by the front desk staff that we had been given the wrong room and that all our stufff had been moved. It felt a bit like an invasion of our privacy. They could've waited for us to return before making this move. Also, if the mistake was on their end, they should've just honored the mistake and left us in the room they have originally given us. We were told that the room they mistakenly gave us was booked by someone else, but we never see any other guests at the riad during the two nights we were there. It was all very weird and a little uncomfortable because of the language barrier, but we got through it. They did offer us a free trip back to the airport once we were checking out to make up for the mistake so there's at least that.
2020년 1월에 2박 숙박함
답변 제공: A. Rochdi - Owner 님, 2020년 2월 19일
Dear Sir and Madam, Thanks for reviewing your stay. As we want our guests to be 100% satisfied, we are very upset about the problems you have experienced. We want to apologize for the inconvenience you obviously faced at your stay in our Riad. Please contact us directly. We would like to make you an offer in order to live up to our own expectations. Again, we feel sorry for causing any bad memories.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Man fühlt sich willkommen als wäre man bei Freunden.
2020년 1월에 3박 숙박함
답변 제공: A. Rochdi 님, 2020년 2월 5일
Thanks for your stay and your amazing review.

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Splendido Riad Enchanté
Appena rientrata da Marrakech. Splendido riad Enchanté dentro la Medina ma in un'oasi di pace. Mohamed è stato veramente un grande ospite, gentile e disponibile sempre. Ha soddisfatto le nostre richieste sempre col sorriso. Camere pulite ben arredate, ambiente molto accogliente. Ci torneremo!
2020년 1월에 4박 숙박함
답변 제공: A. Rochdi 님, 2020년 2월 5일
Grazie per aver visitato il nostro Riad e per l'ottima recensione e le bellissime foto.

10/10 - 훌륭해요

Lea A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Riad Enchanté Is Fantastic!
We had a wonderful stay at the Riad Enchanté. They arranged airport transportation and a luggage porter to and from the hotel, which was important because a taxi cannot enter the center of Medina where the hotel is located. The staff was friendly, helpful and attentive. Breakfast was different every day, but always delicious including bread, yogurt, fruit, freshly squeezed orange juice and coffee. Upon arrival Mohammad greeted us with hot, mint tea and pastries, gave us a map to help us navigate Medina and recommended several restaurants which we tried. Our room was large, the bed comfortable and we had a nice shower and bathroom with lovely tile work. Everything was super clean and comfortable. The rooftop patio is an oasis in the heart of Medina and the perfect place to start the day with breakfast and sunshine. Overall a great experience and an exceptional value.
Rooftop Patio
Lobby
2019년 12월에 3박 숙박함
답변 제공: Team Riad Enchanté 님, 2019년 12월 11일
Thanks for your positive review. We really appreciate your stay with us and hope to host you soon again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The place was amazing, The staff was very friendly and attentive to detail. Great location.
2019년 11월에 3박 숙박함
답변 제공: Team Riad Enchanté 님, 2019년 12월 11일
Thanks for your positive review. We really appreciate your stay with us and hope to host you soon again!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Mitarbeiter waren sehr hilfsbereit und freundlich. Unterkunft sehr sauber und nahe am Sugg. Das Frühstück auf der Dachterasse war super und der Ausblick fantastisch, gerne jederzeit wieder.
2019년 11월에 3박 숙박함
답변 제공: Eigentümer des Riad Enchanté 님, 2019년 11월 25일
Herzlichen Dank für Ihre Buchung in unserem Haus. Wir freuen uns sehr, dass Ihnen unser Service gefallen und sehen einem baldigen Wiedersehen entgegen.

8/10 - 좋아요

rémy 님, roanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très joli riad calme, bien situé, personnel sympathique. super petit dejeuner, chambre bien équipée et propreté irréprochable. quelques petits bémols cependant : notre chambre au rez de chaussée donnait directement sur l'entrée et l'insonorisation n'est pas au top. Enfin les repas servis sur place sont très bons mais on mange aussi bien en ville pour bien moins cher ;)
2019년 10월에 4박 숙박함
답변 제공: Mohamed 님, 2019년 11월 21일
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful riad in a quiet location. Breakfast on the terrace was amazing. Very clean and beautifully decorated. Staff will go out of their way to assist with any request. Would definitely stay there again.
2019년 10월에 2박 숙박함
답변 제공: Mohamed 님, 2019년 11월 21일
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was really safe, the cleanliness of the whole property was great, breakfast was delicious and served in the beautifully decorated tent that was located on the terrace so you could also enjoy the view. You could sit on the terrace throughout the day and enjoy the sun as well as in the comfy lobby where you could have a mint tea or a smoothie. Staff was super nice and helpful and all the suggestions about tours and transfers were great as well as not overpriced.
2019년 10월에 4박 숙박함
답변 제공: Owner of Riad Enchanté 님, 2019년 11월 23일
Thanks for your stay with us. We really appreciate your review and hope to host you soon.

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Petit riad super sympa, personnel adorable et au petit soin avec leurs hôtes. Emplacements idéal au bord des souks. A 8 min à pied de la place jamaa El fna. Juste pas facile à trouver car il manque quelques indications sur les murs.
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

Kam 님, UK

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is absolutely beautiful. The rooms and the riad itself are so authentically and tastefully done up. But what really makes it stand out are the staff, Mohammed and Husseim who are the best hosts and nothing is too much trouble for them. They will arrange excursions and even a guide for the maze that is the Medina. The traditional breakfast in the morning was all beautifully presented and was a completely wonderful treat. Again if you want something in particular all you have to do is ask. We also had food on our arrival, it was such a huge feast but tasted absolutely divine. All in all a wonderful stay and I would not hesitate to go back!!
2019년 5월에 4박 숙박함
답변 제공: Mohamed 님, 2019년 11월 21일
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
可愛らしいリヤドです。 ルーフテラスでの朝食は素敵ですが、鳥や蜂が飛んできて、食料をガードするのが大変でした(笑)。 また、お天気のいい日はかなりの日差しになりますので、苦手な人は屋根のある場所を選びましょう。
2019년 4월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is amazing - the room, breakfast, staff. I truly felt like a queen staying here... it was gorgeous, safe and staff are so friendly and help you to the extent and beyond your needs
2019년 3월에 3박 숙박함
답변 제공: Mohamed 님, 2019년 11월 21일
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Experience a Great Riad in Marrakech
Riad Enchante was an oasis in the busy district of Medina. The rooms are beautifully decorated and very private. The terrace is a great place to sit and relax after the chaos of Medina and the Souks. I would highly recommend a stay at this Riad if you seek to enjoy a true experience in Marrakech.
2019년 2월에 3박 숙박함
답변 제공: A. Rochdi 님, 2019년 2월 27일
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 - 훌륭해요

Iriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place!
Lovely riad and very friendly staff. Great location in the Medina. Comfortable and clean room with lots of space. There is a beautiful rooftop terrace where breakfast was served every morning. The outdoor jacuzzi can be used at an extra cost.
2018년 11월에 3박 숙박함

8/10 - 좋아요

Mona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice boutique hotel in the heart of the Medina
Lovely place in the heart of the Medina. The manager Mohamed couldn’t have been nicer or more helpful. The room was comfortable with a large modern bathroom. The only small downside was the pillows which were thick and hard, and the AC wasn’t strong enough to effectively cool the room (although Marrakesh was VERY hot when I was there, so this shouldn’t be an issue outside of summer). A true Riad has a central courtyard with trees and a garden. Riad Enchante has a small courtyard but no garden or pool, but they did have a nice roof deck where their very tasty breakfast was served. Be sure to book their train/airport pickup as they would be very difficult to find on your first visit (this is true for any Riad in the Medina). This Riad offers tours, but with the exception of the Medina tour, they are only offering transportation, and you have to find your own guide at the destination if you need one. The guide they provided for my Medina tour was the BEST guide I have ever had in all my travels. Ask for Kamal!
2018년 9월에 5박 숙박함

4/10 - 별로예요

Albert 님, Barcelona

좋아요: 청결 상태
별로예요: 직원 및 서비스
Really bad experience!
The hotel Staff convinced me to book a transfer to the hotel from the airport to arrive without problems and relaxed. When we went out of the airport, nobody was there waiting for us, all the other passangers got their transfer inmediately but our transfer driver was'nt there and he made us wait an entire hour before somebody came, all this without internet connexion and mobile phone. So we didn't arrive relaxed to the hotel at all. A man from the staff came to collect us at the Medina's gate he was in such a hurry walking that we couldn't almost follow him on our way to the hotel. Unbeliveble! We were gifted with a chilly tea at our arrival when it was suposed to be hot. The room dark and without windows (only a tiny one in the bath). We booked two excursions and a city guided tour from the hotel, WHAT A DISSASTER! The guide didn't protect us from local delinquents trying rip us off. The hotel completely forgot to contract our first whole day excursion so when we got up early in the morning we had to wake up the receptionist and wait for hours until they arrange an alternative for the excursion. In our last day we booked to the hotel a private whole day excursion to essaouira so on the way back the driver could left us at the airport at 20:00. At the arrival to essaouira the driver with bad manners and in a very rough way changed our excursion program and shortend our stay in that city to only 2 and a half hours instead of the 5 hours that the hotel promised to us.
2018년 3월에 4박 숙박함
답변 제공: A. Rochdi 님, 2018년 4월 13일
First of all I would like to thank you for your review. However, as the owner of Riad Enchanté I was really surprised by your experience. Since the comfort of our clients is our mission, I had an immediate talk to the hotel management. Unfortunately, we haven't had the possibility to solve your problems immediately on site, as you headed directly from your last excursion to the airport. Furthermore, you didn’t answer on any mail in order to get in touch to you and get the problems mentioned solved. Some remarks to your mentioned points: TRANSFER/EXCURSIONS We always advice our customers to take our airport transfer, as for visitors - being the first time to Marrakech - it's quite hard to find us and it includes beside a private transfer to Medina's gate a luggage service until our door. Unfortunately, the company we have been working with for over a year now has obviously deteriorated dramatically. So far, there were no complaints about the company’s service. Nevertheless, we take this issue quiet seriously. So, we decided to terminate our cooperation. We're really sorry, as the major part of your complaint is about this company. ROOMS/RIAD Our riad is situated in the best and safest neighborhood of Marrakech. This is not solely our opinion, but the judgement of local authorities and all guides. On our rooftop you have one of the best views in Marrakech. Every room is special itself. Guest do not book a room category but rather a particular room. We are very transparent with the equipment of all our rooms: On all websites where you can book a stay with us all rooms are shown as they are in reality. BREAKFAST: Our breakfast includes different pastries, bread and continental breakfast accessories. To complete the Marrakech feeling we also serve fresh made orange juice and fruits. All kind of egg specialties are ready made upon request.

10/10 - 훌륭해요

Ineke 님, Eindhoven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisch
Bij aankomst was het even een cultuurshock, gelukkig hadden we vanuit Riad transfer geregeld. Riad ligt midden in de medina, snel herken je de stad met zijn vele straatjes en pleintjes. In Riad helpen ze je met alle vragen en geven goede informatie. Marrakesh is een mysterieuze bizarre stad. Zeer de moeite waard. Je kan veel te voet doen, mensen zijn behulpzaam en willen je graag de weg wijzen. Let hiermee op, want als ze zijn meegelopen vragen ze om geld. Je komt ogen tekort. Achter geheimzinnige grote deuren zitten de mooiste restaurants en Hamman's, bijzonder smaakvol ingericht. Op vele plekken kun je heerlijk eten, gezond en met verse producten bereid. Wij gaan zeker nog eens terug, kwamen tijd tekort en hebben nog lang niet alles ontdekt.
2018년 2월에 3박 숙박함
답변 제공: Your team Riad Enchanté 님, 2018년 2월 21일
We really appreciate your review and thank you for it! Hope to see you soon!

8/10 - 좋아요

Arve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at Riad Enchanté!
We'd a great stay at Riad Enchanté! We did consider at lot of riads which had a good score and were very happy when we realised that we had choose the best one. Service and location was excellent and the food deserve a Micheline star :-) A special thanks to the staff that gave us good advice to were to go, restaurant, guiding, what type of coffee worth to buy and shopping of leather (leather pouf and belts).
2017년 11월에 7박 숙박함
답변 제공: Amin 님, 2018년 2월 1일
Hi, Thanks for your great review! We hope to see you soon. Riad Enchanté's Team is waiting for you! Kind regards!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury and comfort
We loved our stay at this Riad. For us, it was synonym of luxury and comfort. We loved our room and the great breakfasts. We were impressed with not only the details and the service but also with the cleanliness of the place. Kudo to the whole Riad team. We will be back again. The only small issue was finding the place. But it would be the same with any other riads. All those little streets in the old Marrakesh are so confusing.
2017년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Viagem a Marrakech.
O Riad é novo, localizado no centro de Medina. Fomos bem atendidos, jantamos no local, a comida foi boa, mas nos cobraram muito mais do que nos restaurantes da cidade. O mesmo ocorreu com a excursão que fizemos, eles nos cobraram um valor quase o dobro do que direto na agência. Então, pesquisem antes de fechar os serviços com eles. Isso vale para tudo em Marrakech.
2017년 7월에 1박 숙박함

10/10 - 훌륭해요

yun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice hotel and nice staff
amazing
2017년 6월에 2박 숙박함