외관

리아 벨에 에포크 여행 후기

4 out of 5
리아 벨에 에포크
29, Sidi Bouamar, Quartier Riad Laarouss, Marrakech

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 45개 이용 후기 중 34개" "
평점 8 - 좋아요. 45개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 45개 이용 후기 중 2개" "
평점 4 - 별로예요. 45개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 45개 이용 후기 중 2개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Nicole

A beautiful Riad, on the outer edge of the Medina, 20mins or so to the main square. Beautiful room, well maintained and an incredibly friendly and kind staff. I would highly recommend you stay here when in Marrakech!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir hatten einen unvergesslichen Aufenthalt in einem geschmackvoll eingerichteten und sehr schönen Riad. Alle waren unglaublich freundlich und sehr herzlich! Wir kommen jederzeit gerne wieder!
2023년 10월에 7박 숙박함

2/10 - 너무 별로예요

Alma

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very deceiving and disappointed 😞
I don't understand how this riad gets such a high rating. Please don't get trap by the online pictures. They are embellished. The place is super small, like a cave, dark and soffocating. The person in charge was very rude to us. Please don't believe their lies in their website that if you stay 3 nights or more the transfer from the airport is included. At the end, they will charge you for it. Breakfast is not worth it either. The swimming pool is tiny and dirty. The only area that was ok was the terrace. The room we stayed in was drepessing, poorly designed and you just want to get out of it. We will NEVER recommend this riad. It is a 2 star hotel. Not fabulous at all. Please do yourself a favor and don't stay there. I wish someone would have done it an honest review when we were looking for a place to stay.
2023년 3월에 3박 숙박함
답변 제공: The Owner 님, 2023년 3월 7일
Dear guest, Thank you very much for taking time to write those strange and unjustified comments.If we have a high rating, it is because we provide impeccable service and attend to all our guests in a professional manner. Your perception of our Riad has absolutely nothing to do with reality, not even when you talk about the decoration of the rooms, the breakfast,the swimming pool and our staff (and what else...?)Regarding the transfer, of course we offer the free arrival transfer as long as the reservation is made through our website www.riadbelleepoque.com and not through other websites such as your reservation via Expedia. It is obvious that you do not have much experience in travel and that your evaluations are probably due to some personal problem that you already came with or some incident that happened to you during your trip totally unrelated to us. We are proud of the 14 years that we have been open in Marrakech and of all the friends-clients that we have made throughout these years and who have known how to value our daily effort and work to serve our guests. At this point, we can only give you an advice and it is that perhaps it is better that you should not leave your house, you will be much happier because perhaps you are not ready to travel the world. TRAVELLING IS NOT FOR EVERYBODYPlease do yourself a favor and do not go out of your town.Comments from people who destroy the work and daily effort of a team of 7 people should not even be published.Perhaps you should learn that kindness moves the world,not attitudes like yours.Salutations.

6/10 - 괜찮아요

Yan

2023년 2월에 4박 숙박함

10/10 - 훌륭해요

ESTEBAN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Riad Belle Époque is a small, comfortable and nice place to stay, but what it really distinguishes it is the excellent service of the staff. They are all very kind and generous. They all are excellent persons and are one of my best memories of my stay in Marrakech.
답변 제공: Teresa 님, 2023년 1월 3일
Dear Esteban,Thank you very much for your review.We are really happy that youve had such a pleasant stay in our Riad.I will resend your comments to our Team; they will really appreciate it.We hope to see you soon in MarrakechBest Regards and thanks again.

10/10 - 훌륭해요

galit

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, 15 min walk from the market
2022년 11월에 2박 숙박함
답변 제공: Teresa 님, 2022년 11월 29일
Dear Galit,Thank you very much for your review.We are really happy that youve had such a pleasant stay in our Riad.We hope to see you soon in Marrakech!Best Regards and thanks again.

8/10 - 좋아요

Mario Eduardo

2022년 10월에 2박 숙박함
답변 제공: Teresa 님, 2022년 10월 31일
Thank you very much for your review. We look forward to hosting you again at the Riad!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Høstferie
2022년 10월에 3박 숙박함
답변 제공: Teresa 님, 2022년 10월 16일
Dear Kjersti,Thank you very much for your review but we dont understand the low score as you were very happy at check out and you told us that everything was very good. Thanks

10/10 - 훌륭해요

Shimon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Teresa 님, 2022년 9월 19일
Dear Shimon,Thank you for your review. We hope to see you soon again in Marrakech!

10/10 - 훌륭해요

Thomas Richard

2022년 9월에 1박 숙박함
답변 제공: Teresa 님, 2022년 9월 15일
Thank you very much for your review. We are really happy that youve had such a pleasant stay in our Riad.Best Regards and thanks again.

8/10 - 좋아요

Alistair

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reception staff was friendly and helpful. The ambiance was lovely and room was clean.
2022년 7월에 3박 숙박함
답변 제공: Teresa 님, 2022년 8월 3일
Hello Alistair Thank you very much for your review. We hope to see you again in Marrakech! Best Wishes

10/10 - 훌륭해요

Chaddy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a very convenient location. Not directly in the middle of Medina so not as much traffic, noise, or expense. However, it’s perfectly located by a large parking and roundabout area where it’s easy to access any part of the city. The best part was the facility and the staff. I would highly recommend staying here over any commercial hotel. The thought and effort to make this Riad so beautiful and authentic, but still with all the necessary amenities (AC, room turndown, pool, etc) were outstanding. You will know all the staff by name and they will make you feel like you have your own private bed and breakfast. They are all genuinely caring and thoughtful. I would also recommend having dinner at the Riad one night. It will be cheaper than any dinner at a restaurant and it will be several courses privately made for you. If you are coming in the summer, ask them to turn on the AC in your room a few hours before you arrive.
2022년 7월에 3박 숙박함
답변 제공: Teresa 님, 2022년 8월 3일
Hello Chaddy Thank you very much for taking the time for your review We love that your stay was so pleasant and we hope to see you again soon at the Riad. Cordialement

10/10 - 훌륭해요

Taryn Amy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Riad!
Really nice little Riad. Very comfortable and great customer service.
2022년 7월에 1박 숙박함
답변 제공: Teresa 님, 2022년 7월 16일
Hello Taryn, Thank you very much for your review! We are very happy to have been able to make your stay so pleasant. Best Wishes

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oasis of tranquility, great service and a warm welcome. Beautiful traditional morrocan Riad.
2022년 6월에 5박 숙박함
답변 제공: Teresa 님, 2022년 7월 7일
Hello William, Thank you very much for your comments. We appreciate very much that you have been so good with us and we hope to see you soon in Marrakech! Cordialement

10/10 - 훌륭해요

Celina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful Riad with modern luxuries like wifi. Rooms named after famous people a special touch. Outstanding staff and great location!
2022년 6월에 1박 숙박함
답변 제공: Teresa 님, 2022년 6월 25일
Dear Celina, Thank you very much for your review. It has been a pleasure having you as a guest at the Riad. We hope to see you again in Marrakech! Cordialement Teresa

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Immersed in the real Marrakech
Amazing experience, the peace and tranquility of the riad in comparison to the hustle and bustle of the city. Our Coco Chanel room was lovely, if you want to experience a more cultural stay in Marrakech this is for you. If you want more a pool/hotel vibe this is definitely not for you! The main medina is a 20 min walk, or you can enter the souks in under 5 minutes from the riad. Abdul-haat (I apologise for the spelling) was one of our excellent host/concierges I have to mention. All the staff were warm and provided exceptional help in arranging our trips etc.
2022년 6월에 3박 숙박함
답변 제공: Teresa 님, 2022년 6월 10일
Thank you very much for your compliments. We are really happy that you´ve had such a pleasant stay in our Riad. We hope to see you soon in Marrakech! Best Regards and thanks again.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Such a great stay and a lovely staf. So nice and gave us such a great service.
2022년 5월에 5박 숙박함
답변 제공: Teresa 님, 2022년 5월 17일
Thank you very much for your review! We are really happy that you´ve had such a pleasant stay in our Riad. We hope to see you again in Marrakech Best Regards and thanks again.

10/10 - 훌륭해요

Judy

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so very helpful anf cheerful
2021년 11월에 3박 숙박함
답변 제공: The Team 님, 2021년 11월 21일
Thank you very much for your review. We are really happy that you´ve had such a pleasant stay in our Riad. I will resend your email to our Team; they will really appreciate your comments. We hope to see you soon in Marrakech Best Regards and thanks again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personnel accueillant et aux petits soins pour nous nous recommandons ce Riad
2020년 3월에 5박 숙박함
답변 제공: Teresa 님, 2020년 3월 11일
Thank you very much for your opinion, we really appreciate your support to all our team. Best Regards

10/10 - 훌륭해요

Manuela

2019년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 3박 숙박함
답변 제공: The Belle Epoque Team 님, 2019년 12월 11일
Good morning, Thank you very much for your score. We hope to see you again in Marrakech Best Regards

8/10 - 좋아요

philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 4박 숙박함
답변 제공: Teresa 님, 2019년 11월 21일
Bonjour Philippe, Merci de votre visite et au plaisir de vous revoir à Marrakech. Cordialement

10/10 - 훌륭해요

Kaitlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect place to stay
We loved this Riad. The service was wonderful and the room and the entire building was beautiful. Great location, and the food was delicious.
2019년 10월에 1박 숙박함
답변 제공: Teresa 님, 2019년 10월 28일
Hello Kaitlyn, Thank you very much for your opinion; is very important for us. We are really happy to know that everything has been so good for you. Best Wishes

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Paz y relax con plus de amabilidad.
Cálida bienvenida por parte de recepción, las personas que trabajan en el Riad de 10, atentos, amables y muy cercanos. La estancia ha sido perfecta, los desayunos son de película, todo recién hecho, natural y riquísimo. En cuanto al propio Riad, las habitaciones tienen cada una su nombre y su propia decoración, nosotros estuvimos en la Coco Chanel, preciosa. Silenciosa, y con una cama comodisima, muy bonita además. Hemos estado muy agusto toda la estancia.
2019년 10월에 4박 숙박함
답변 제공: Teresa 님, 2019년 10월 26일
Estimada Ana, Muchísimas gracias por tu fantástica opinión sobre tu estancia con nosotros. Se la haré llegar al resto del equipo. Esperamos volver a hospedaros en alguna otra ocasión. Saludos

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El servicio del personal es excelente!!
2019년 9월에 4박 숙박함
답변 제공: Teresa 님, 2019년 10월 5일
Muchas gracias por escribirnos y me alegro muchísimo de que os haya gustado tanto el Riad y el equipo que tenemos, intentamos que sea un lugar acogedor en el que todo el mundo se sienta como en su casa. Saludos y esperamos coincidir contigo en alguna otra ocasión en la Ciudad Roja!

10/10 - 훌륭해요

Juan Esteban

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함
답변 제공: Teresa 님, 2019년 10월 5일
Muchas gracias por su valoración. Estaremos encantados de volver a recibirles en cualquier otra ocasión. Saludos

10/10 - 훌륭해요

cédric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parfait
2019년 6월에 6박 숙박함
답변 제공: Teresa 님, 2019년 6월 11일
Merci pour votre évaluation. Nous sommes vraiment heureux que vous ayez passé un séjour aussi agréable dans notre Riad. Nous espérons vous voir bientôt à Marrakech Cordialement

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic location- walking distance to most sites. Welcome fruendly reception by staff at all times. Yummy continental breakfast which really set me up for the day. Would highly recommend this Riad in Marrakesh.
2019년 2월에 5박 숙박함
답변 제공: Teresa 님, 2019년 2월 27일
Thank you very much for your opinion. We try to do our best to make everybody happy with us and also try to make you feel like at home. Cordialement

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
En helt fantastisk Riad. Til tross for beliggenhet «midt i smørøyet» og Marrakech travle gater, var det ikke annet å høre en fuglekvitter og betjeningens hyggelige stemmer. Nydelige rom og fantastisk beliggenhet og vertskap!
2019년 2월에 3박 숙박함
답변 제공: Teresa 님, 2019년 2월 12일
Thank you very much. We really appreciate your opinion and support to all our team. They will be very happy to know they helped to make your stay so pleasant! We try to do our best to make everybody happy with us and also try to make you feel like at home.

10/10 - 훌륭해요

Hikaru

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
文句なしの満点
マラケシュの喧騒から離れ、静かで特別な時間を過ごせます 完璧な英語を話すスタッフ、美味しい朝食とミントティー、文句なしです 庭園も手が行き届いており、早朝のチェックアウトにも対応してくれます 部屋によっては若干WiFiが弱いです
2018년 12월에 2박 숙박함
답변 제공: Teresa 님, 2019년 1월 11일
Hello Hikaru, Thank you very much for your words, We really appreciate your opinion and support to all our team. They will be very happy to know they helped to make your stay so pleasant! Best Wishes

10/10 - 훌륭해요

Steven B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect mindful escape
Amazing 😁 all staff were just fabulous, “Nothing” was too much trouble, anything we asked for, they delivered with a Smile, Respect and extremely professional when it comes to pleasing the client . Their Hospitality and willingness was extraordinarily humble and giving of the empathy and understanding when needed
2018년 12월에 4박 숙박함
답변 제공: Teresa 님, 2019년 1월 3일
Hello Steven, Thank you very much for your words, we really appreciate your opinion and support to all our team. They will be very happy to know they helped to make your stay so pleasant! We try to do our best to make everybody happy with us and also try to make you feel like at home. Best Regards and we hope to meet you in another time in Marrakech.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charming Riad, centrally located
The Riad is beautiful and the staff is very attentive. Albukhar is a super star and so friendly. the breakfast was delicious. The rooftop is charming and provides space for tanning and relaxing. During our time we were the only ones staying at the Riad and sometimes felt a bit observed. Local area is a bit dodgy but its fine as you are in the medina very quickly.
2018년 9월에 1박 숙박함
답변 제공: Teresa 님, 2018년 10월 25일
Hello Christopher, Thank you very much for your opinion. We try to do our best to make everybody happy with us and also try to make you feel like at home. Best Regards and we hope to meet you in another time in Marrakech.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ha sido una buena estancia en Marrakech. Hemos estado como en casa en todo momento. Personal muy amable, atento y dispuesto a ayudarte en todo momento. Recomendamos este Riad.
답변 제공: Teresa 님, 2018년 6월 15일
Muchas gracias por escribirnos y me alegro muchísimo de que os haya gustado tanto el Riad y el equipo que tenemos, intentamos que sea un lugar acogedor en el que todo el mundo se sienta como en su casa. Saludos y esperamos conoceros en otra ocasión en la Ciudad Roja!

10/10 - 훌륭해요

Karen 님, Hasselt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Leuke Riad!!
Dichtbij het centrum. Rustgevend. Goede service, personeel heel behulpzaam en zeer vriendelijk. Stonden je bij met al je vragen. Fijne kamer, zachte bedden, lekker ontbijt, vooral het zoete verse fruitsap. En Kortom een hele leuke ervaring. Een aanrader!
2017년 11월에 3박 숙박함
답변 제공: Teresa 님, 2017년 11월 28일
Hello Karen Thanks a lot for your time writting this review. We are hapy to know that you have enjoyed your stay at Riad Belle Epoque in Marrakech. We hope to see you back soon. Best Regards

8/10 - 좋아요

gaétan Lucie 님, montréal, Qc, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Riad situé à quelques pas du Souk
nous avons fait un séjour de 7 jours. Nous voulions nous reposer et vivre un dépaysement . Nous partions à pied faire des promenades, dans le souk, les musées et jardins.

10/10 - 훌륭해요

Marcio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Riad com pessoal bem receptivo
O Riad é bom e as pessoas foram muito atenciosas.

6/10 - 괜찮아요

Edgar 님, Schweiz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Arabische Nächte
War nur eine Nacht im Hotel. Personal sehr freundlich und hilfsbereit. Das Zimmer war sauber und die Einrichtung war typisch arabisch. Hat mir sehr gefallen. Das Hotel liegt in der Medina nahe dem Zentrum. Die Orientierung um zum Hotel zurückzufinden ist anfangs etwas schwierig.

10/10 - 훌륭해요

Edwenia 님, Mayo, Ireland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful Riad in the middle of the madness
Riad was absolutely lovely. Staff were very helpful and courteous to us for our stay. Breakfast was nice, and obvious they put effort into the meals for us. Location was excellent- 2 min walk from a parking area, with taxis there all the time. Short walk to all the attractions within the Medina. Highly recommend it to all.

10/10 - 훌륭해요

Rose 님, uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, really good location, good staff,
Really good location right by the markets. Friendly staff, very nice rooms and atmosphere.

10/10 - 훌륭해요

Hannah 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An oasis of calm
My best friend and I stayed at La Belle Epoque for three nights on our first trip to Morocco: it's a beautiful riad that provides a great oasis of calm in a frenetic city. It's excellently located - in walking distance of all the main sites, including the Marjorelle Gardens, the souks and the Saadien tombs, but off the beaten track enough to be a calm and peaceful retreat. The staff are wonderful (particularly Mouhammed and Nordime), and nothing is too much trouble: we were given lots of information about what to see and how to get to places, as well as recommendations for restaurants, organising our transfers and giving us advice on how best to haggle for goods in the souks. Our room (Josephine Baker) was clean and comfortable and quiet - as well as being very stylish. The ornate Moroccon decor of the bathroom was of particular note! The free wifi was appreciated, particularly for downloading Google maps of the medina. The roof terrace is a wonderful place to have breakfast in the morning sunshine, or enjoy some mint tea in the afternoon - especially the lovely shady daybed, where we spent a lot of time reading and napping.

2/10 - 너무 별로예요

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별로예요: 직원 및 서비스
Stay elsewhere
Oh dear.Positives first:the staff at this hotel are lovely,helpful, charming,and attentive. The hotel itself is in the old town which means you need to accept its in one of those typical old town alleyways which can feel quite off the beaten track if you are not expecting it.Once inside its a little haven and a cute place.Our problem came on check out where we were asked to pay our bill in euros, rather than on credit card.As we had booked some trips through the hotel our bill was over 200 euros which we were intending to put on our card. When we checked in we were planning to book the trips at the nearby travel agency (which takes credit cards)but the reception said they would handle the booking)Trips were fine but not when you find out on check out on your last day that you then have to wander the streets of the city looking for a cash machine that will give you cash to pay for trips which you could have put on your card if you had bought them anywhere else in the city. They wouldnt budge on this-the management really ruined our last day and we left Marrakech vowing never to return.The reception did point out that extras were payable in cash which we understood to mean drinks etc(all fine with us)but not 200 euros worth of trips.So for this reason we have given such low marks as our overall experience of the hotel,city and country was ruined by this inflexibility.
답변 제공: The Team 님, 2015년 4월 4일
Dear Phil, We have just received your review and we would like to apologize for the misunderstanding. Our payment policy is specifically referred in our welcome Email, which I enclose bellow, as soon as we receive the booking form. In your case it was sent to you on 17th of December and it says: ** EXTRAS: EXCURSIONS, TRANSFERS, DINERS, MEALS, DRINKS AND TAXES SHOULD BE PAID IN CASH** - CREDIT CARD: Visa, Euro / Mastercard, Diners Club, JCB, Discover Due to the high fees charged by Moroccan banks we appreciate the payment of the accommodation in cash Obviously you haven´t read it. We would like to apologize if we are not clear enough and will make sure it does not happen again to any other guest. Our payment policy is directly linked to the high fees credit card transactions get in Morocco. As you will understand, services that are not provided directly by us, should be paid in cash to avoid additional costs not related to our business. As a deference to our customers, we offer some services, such as excursions in the area with professional and honest companies. We can always act as intermediaries even with the payment of these services, but always following the policy referred above, which, as said, it is included in every welcome email we send to our customers. Just for your information, we are one of the few Riads in Marrakech accepting credit card payments for accommodation, so, as mentioned before, we will make sure that our message is understood by our customers in the future as negative reviews penalize our business. We are really sorry that your stay in Marrakech wasn't as good as you had expected. We know that our staff helps our customers when required to find a ATM in the city in the eventual case they need it, as per our internal policy. Our facilities, services and staff do not deserve such a poor review, based more in a misunderstanding than on the Riad itself. You rate us poorly about the rooms when you said they were beautiful. About the service when you said it was great, .... We understand your complain about the issue but not the general rating. Kind regards The Riad Belle Epoque Team

10/10 - 훌륭해요

David 님, Bristol, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Riad in the Medina
Everything about the Riad was perfect - staff were very helpful and friendly. The level of service was far superior to what we are used to receiving in the UK! The Riad were happy to arrange excursions for us too. The room was in excellent condition and we had wifi and air conditioning. The Riad's roof terrace was clean and quiet. Location is pretty good too - 5 minutes walk to the nearest taxi's and 15 minutes walk to the main square. Breakfast (included in the room rate) was also excellent. Lots of variety (toast, yogurt, croissant, eggs etc). We only had dinner once, but this was excellent too. Overall, we would thoroughly recommend this Riad to others. One tip - make sure you contact the Riad beforehand to arrange Airport transfers as it will make life much easier!
답변 제공: Riad Belle Epoque Team 님, 2015년 4월 25일
Thanks a lot for your review. We are glad that you have enjoyed being with us at Riad Belle Epoque and happy for your recommendation. Hope to see you back again. Best Regards

10/10 - 훌륭해요

BARBARA 님, BARCELONA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente!
El Riad es increíble, la decoración, las habitaciones, el servicio.
답변 제공: The Team 님, 2015년 1월 3일
Nos alegra mucho saber que contamos con otro huésped satisfecho con el Riad Belle Epoque. Muchísimas gracias por dedicarnos un tiempo para escribir tu opinión y compartir tu experiencia. Esperamos verte de nuevo. Un cordial saludo.

4/10 - 별로예요

Gezgin 님, Marakesh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vasat
Paranın karşılığı olmayan kredi kart geçmeyen garip bir otel,Insanın içini karanlık basıyor!Ancak çalışanlar düzgün zaten herseye fazlası ile ödüyorsunuz,
답변 제공: The Team 님, 2014년 8월 9일
Thanks for taking your time to write a review We are really surprised with this comments as we´ve been awarded with many Certificates of Excellence from major rating sites. We do have the possibility of credit card payments in accomodation so we don´t understand this remark. Fortunately we have every year hundred of happy clients who become our friends so we are really sorry we couldn´t fulfill your expectations. Best Regards The Team