Hi Kaci,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Martinsburg. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Vincenzo, Thank you for taking the time to tell us about your experience at the RED ROOF INN MARTINSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the floors and walls. We take cleanliness seriously and your feedback will be use as a learning opportunity for our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Laura. The staff and I at the Red Roof Inn Martinsburg appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Arianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Martinsburg. We are disappointed to see your 2/5 score and to know that this is the impression you left with of our hotel. Issues you've described with damage from prior guests, issues with the hot water, an odor in the room, having a lengthy check in time and limited staff service are not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hi Wendy,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Martinsburg. It's nice to read that you took liking to our property to the many eateries around the area. In regards to your suggestions, know that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. I am happy to hear that everything and everyone were great. However, you indicated that there should be a trash can in the bathroom. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback and Red Roof hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Margaret. The staff and I at the Red Roof Inn Martinsburg appreciate your 3/5 score following your stay. However, you stated that the bed was saggy and you didn't feel safe at our hotel due to the guests hanging out in the lobby. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Leah,Thank you for taking a moment to leave a review, Leah. The staff and I at the Red Roof Inn Martinsburg appreciate your 10/10 score following your stay. I am happy that our cleanliness, excellent customer service and the other listed highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Irvin. The staff and I at the Red Roof Inn Martinsburg appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Leah, Everyone here at the Red Roof Inn Martinsburg was proud to see your 10/10 score. Your kind words regarding our cleanliness, comfortable room and good value are much appreciated. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Brad,We appreciate you taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MARTINSBURG. I'm so glad you were pleased with the service our staff extended. However, you indicated that persons were outside your window making noise, the drain was clogged and you didn't feel comfortable due to the persons staying there. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Heather,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. It's good to hear that our hotel met your needs, you found our staff to be friendly, you were pleased with your room type, and all the other kind remarks highlighted. However, you indicated that there should be a small love seat and coffee table or chairs and a coffee table. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Derek,Thank you for taking a moment to complete our survey at the Red Roof Inn Martinsburg. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

Hello Richard,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest. We hope you choose to stay with us again.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello George, The staff and I saw your survey following your recent stay at the Red Roof Inn Martinsburg. I am glad that you were pleased with our amenities and our condiments, despite the lack of cleanliness in the room and all the other concerns highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

Hello Gilbert,Thank you for taking a moment to complete our survey. At the Red Roof Inn Martinsburg we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Terrell. Myself and the staff at the Red Roof Inn Martinsburg appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

Hi Diana,Thank you for taking the time to write a review of your stay. It's great to hear that our pet policy, our affordability and our staff was pleasing to you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Martinsburg. We hope to see you again soon.Sincerely,Devorine RediResponse Specialist

Hi Diana,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Martinsburg and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Hello Maria, The staff at the RED ROOF INN MARTINSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

Hello Daniel, Thank you for being our guest. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Dear Kristina, I am thrilled to read that you loved the friendliness of our staff, prompting your 4/5 score. Please accept our sincerest apologies for the noise disturbance you encountered during your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Diana,Thank you so much for your review. It is a delightful pleasure to read that you were satisfied with our location, our pet policy, our friendly staff and our reasonable prices. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Martinsburg. We hope to see you again soon.Sincerely,Devorine RediResponse Specialist

Thank you for taking a moment to leave a review, Peggy. Myself and the staff at the Red Roof Inn Martinsburg appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRediResponse Specialist

Thank you for giving us a 5 out of 5 score on your review, James. We appreciate you taking the time to do our survey. It’s encouraging to know that we are doing a great job for our guest. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Bobbi,We are sorry to hear your recent experience at the RED ROOF INN MARTINSBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management

Hello Chris,Thank you for giving us a 5/5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Mae,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Martinsburg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

Hello Stephen, Thank you for your review. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Hello Helen,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARTINSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Thomas,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Martinsburg. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Martinsburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the low quality of our hotel, loud noise, uncomfortable environment, thin towels and the other concerns you described that hindered your experience. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine Red Roof Management RediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Martinsburg and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

Hello David,Thank you for taking the time to write a review of your stay at the Red Roof Inn Martinsburg. I truly appreciate your comments regarding your swift check-in process and that our front desk staff were friendly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Chevanese RediResponse Specialist

Dear Mistie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Martinsburg. I am so disappointed that you did not enjoy your stay. You indicated that no hot water was available. We are sorry you had a less than satisfactory experience. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely, Chevanese RediResponse Specialist

Hello Phil,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding how affordable we are.Thank you again for sharing your experience. We hope to continue to provide great experiences for you. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

Hello Diana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARTINSBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Michael, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN MARTINSBURG. I do apologize for the issues highlighted that hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist rrspecialist@redroof.com

Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARTINSBURG and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist rrspecialist@redroof.com

Dear Rachel,Thank you for taking the time to tell us about your experience at the RED ROOF INN MARTINSBURG. It's great to hear that you found our staff to be friendly and your room to be clean. On the other hand, I am sorry that your experience did not meet your full expectations based on the outlined issues described by you as minor. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,RediResponse Specialist

Thanks for taking the time to share your detailed, yet pinpoint review with us, Adina. We were pleased to see that your 4/5 score was due to the elevator and stairway allowing you to have easy accessibility, along with the great price and the quiet and clean rooms. However, you noted that the lack of a pool and the wait time for the staff at the front desk hindered your experience.Guest feedback is imperative to our growth, so we were grateful to see that you shared our areas of opportunity with us. We would like to host you under our roof in the future.With appreciation,XaoRediResponse Specialist

Dear Michel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Martinsburg. I am happy you were pleased with our hot showers and comfortable beds. It's also great to hear that the price to value ratio met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRediResponse Specialist

Hello Ronald,Thank you for your review and letting us know that you found the prices of your room and our staff service to be great. You indicated however, that the upkeep of our property was not to your liking. I really appreciate you bringing this to our attention.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Toni-AnnRediResponse Specialist

Hello Frank, Thank you for taking the time to complete our guest survey. Myself and the staff are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-Ann RediResponse Specialist

Hello Jacqueline,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN MARTINSBURG are sadden to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On you next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

Hello Jeremy ,Thank you for taking a moment to leave a review. Myself and the staff at theRED ROOF INN MARTINSBURG appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist