외관

홀리데이 인 익스프레스 호텔 & 스위트 매리스빌, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 536개 이용 후기 중 273개" "
평점 8 - 좋아요. 536개 이용 후기 중 159개" "
평점 6 - 괜찮아요. 536개 이용 후기 중 46개" "
평점 4 - 별로예요. 536개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 536개 이용 후기 중 21개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean, updated, & the staff was very friendly. It was a very nice hotel!
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall it was a good stay. I understand they were remodeling the second floor & can understand & accept the extra noise for a few hours. However, we had no hot water for a shower the first day. Second day, it was a bit better. Breakfast- best thing is the cinnamon rolls. Eggs & biscuits need improved
2024년 3월에 2박 숙박함
답변 제공: April General Manager 님, 2024년 3월 25일
Thank you for your review. We are sorry you had some issues with your water, there can be some unexpected problems during a renovation but we doOur best to fix it. We would love to invite you back once the renovation is complete so you can see the finsh project!!! Please let me know if there is anything else I can help you with.Thank you

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good!
2024년 3월에 1박 숙박함
답변 제공: April General Manager 님, 2024년 3월 18일
Thank you for the great score

10/10 - 훌륭해요

teresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean. The pool area was nice, but was cold. Didn’t expect that for an indoor pool
2024년 3월에 1박 숙박함
답변 제공: April General Manager 님, 2024년 3월 10일
Dear Teresa, Thank you for the great review!!! I will have our Maintenace team check the pool area! I hope that you come back and stay with us again.

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staycation with a pool
Nice overnight staycation. It is in the center of everything but far enough away that you don't have traffic noise. The staff were very friendly and helpful. The rooms are clean and spacious. The pool was warm. Breakfast was good, and the kids loved the pancake machine. They are currently under renovation, but it didn't impact our stay at all, and the place could use a little of a freshen-up. Nice having inroom coffee, fridge and microwave. We'll be back
2023년 12월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 12월 6일
Thank You for the great review! We are so glad you and your family enjoyed your stay!!! We would love have back to see the final look from the renovation.

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was more than i expected and will come again
2023년 11월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 11월 12일
Thank you for the great review!!! We are so glad you enjoyed your stay and hope to see you again soon.

8/10 - 좋아요

Sharon

2023년 10월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 11월 24일
Thank you for choosing us for your traveling needs. We are glad you enjoyed your stay!

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, safe location. Hot breakfast is decent. Beds are comfortable. Def would stay again
답변 제공: April General Manager 님, 2023년 10월 25일
Thank you for the great review! I absolutely love our beds! We are excited to have you back again!!!!

8/10 - 좋아요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every time we stay on the weekends ( Saturday and Sunday) we always have to wait on breakfast due to running out. Always the same food. Not much of a variety. No yogurt, jelly, toast etc. Too much to keep up for 1 person. Hear a lot of people complaining.
2023년 10월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 10월 23일
I am sorry you had that experience we are making some great changes. Hope you will consider giving us another chance.

2/10 - 너무 별로예요

Kathleen

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was literally no breakfast. Staff was very unprofessional and some were extremely rude
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
We are sorry you didn't enjoy your stay. We strive on making every guest happy.

4/10 - 별로예요

Lyndsey

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 10월 23일
I want to apologize for the issues you had. I am glad we were able to talk today and resolve it.

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 10월 9일
Thank you for the good review!! We are glad you enjoyed your stay with us.

4/10 - 별로예요

Cody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liston on Expedia isn’t what you get when checking in. The listing showed a jetted tub in the room but upon checking in we were told that you have to pay extra for that and there isn’t a jetted tub on our booking even though I showed the proof on my reservation.
2023년 10월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 10월 9일
We apologize you were not able to get the room you was hoping for. Unfortunately the jetted tubs are extra.

10/10 - 훌륭해요

Calista

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Friendly staff. Room was clean and comfortable.
2023년 9월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 9월 29일
Thank you for your awesome review! We can't wait for you to come back and see us!!

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 9월 29일
Thank you for the review!

10/10 - 훌륭해요

Kiernan 님, Waukesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice overall
2023년 9월에 2박 숙박함
답변 제공: April General Manager 님, 2023년 9월 26일
Thank you for the great review. I am glad you enjoyed your stay with us.

8/10 - 좋아요

deni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here in the past. Perfect location.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Thank you for your review. We hope to see you again soon.

10/10 - 훌륭해요

sally v

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 9월 25일
Thank you for taking the time out to give us a review. We appreciate and hope you come back soon.

10/10 - 훌륭해요

sally v

2023년 9월에 2박 숙박함
답변 제공: April General Manager 님, 2023년 10월 9일
Thank you for the review. We hope to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value and clean
We were happy with our stay. Our room was clean, bug free, and a great value for what we received. I would stay here again.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 11일
Thank you for your GREAT review. We are so glad you enjoyed your stay with us and we cannot wait to see you again.

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Thank you for your review

10/10 - 훌륭해요

Amy

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Thank you for the great score!!! We are glad you enjoyed your stay!!!

4/10 - 별로예요

John

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed: 1. Couldn’t use the business center as nobody knew the login code. 2. Elevator out of service. 3. Room has strange musty smell, an obvious attempt to cover up for a smoker. 4. Worst of all, couldn’t take a shower because there was no hot water! Go to this place at your own risk!
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 31일
We are sorry that you ran into some problems during your stay. we do not always know when the elevator will need some care as much as we wish we could plan when the elevator goes down we cannot. We did however offer to help guest bring down any items to make it easier for them. I am sorry that you were unable to use the business center we also offered to let guest email us items and we could of printed them off. I am sorry if these were not offered to you.

10/10 - 훌륭해요

Juan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
30 minutes before my arrival i called front desk to make sure everything was ready for me. Personnel was very effective and confirmed everything i needed. When i got there for my check in everything took less than 2 minutes. He was kind and very professional. The staff is what makes a place. And this place deserves a 5 star review because the staff is 5 stars.
2023년 8월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 8월 20일
Thank you for your great review. I am glad to hear the staff took such great care of you during your stay. We hope you come back again soon!

2/10 - 너무 별로예요

William

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing stay
We specifically stay at Holiday Inn Express everywhere we go because it's always a good experience, until now. We just needed a place to get some rest after a day at the water park with the kids. It was kinda late when we got there and notice mold on the shower walls and water dripping on the toilet/floor. The hotel was booked and kids were tired so we just dealt with it. Middle of the night, bathroom was soaked. Opened the toilet lid to catch some of it. Heard that dripping all night. Couldn't use it without getting rained on by gross water so we had to walk to the bathroom by the front desk each time. It was gross. No toilet paper. Then come morning time the table and everything on it was covered in hundreds ants. Such a disgusting and disappointing experience and couldn't get out of there quick enough. When we talked to the front desk, twice, we were told Oh Sorry We'll put in a work order. We have a couple more weekend trips coming up and planned on using IHG but now I'm not sure. Definitely won't be using the one in Marysville ever again.
2023년 8월에 1박 숙박함
답변 제공: Holiday Inn Express & Suites 님, 2023년 8월 13일
Hi William,Thank you for taking the time to share your feedback with us. We deeply apologize for the disappointing experience you encountered during your recent stay at our Holiday Inn Express in Marysville. Your comfort and satisfaction are of the utmost importance to us, and we're truly sorry for the issues you faced with the condition of your room.We want to assure you that your experience does not reflect the level of quality and service we strive to provide. We have recently undergone a change in ownership and are currently in the midst of a major renovation project aimed at revitalizing our property. This overhaul will address the concerns you mentioned.Once the renovation is complete, our property will be transformed into a refreshed and rejuvenated space, ensuring that all our guests have a comfortable and pleasant stay. We understand the importance of a clean and well-maintained environment, especially when traveling with family, and we are committed to ensuring that future guests will enjoy the accommodations they expect from a Holiday Inn Express.We genuinely appreciate your loyalty to the IHG brand and want to assure you that your experience is not reflective of our typical standards. We take your feedback seriously and will use it to make immediate improvements. We would be honored if you would consider giving us another chance once the renovation is complete to provide you with the exceptional experience you deserve during your trips.Please feel free to reach out to us directly if you have any questions or concerns. Your satisfaction remains our priority, and we hope to have the opportunity to welcome you back in the future to showcase the positive changes we are implementing.

10/10 - 훌륭해요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
convenient and safe
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 10일
Thank you for staying with us

8/10 - 좋아요

Eleanor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wa
2023년 8월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 8월 29일
Thank you for staying with us.

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was excellent. However, upon arrival, the receptionist let us know she was right in the middle of doing her report and how it was inconvenient for her to wait on us due to her just starting her paperwork.
2023년 7월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 8월 8일
I deeply apologize for the way the desk clerk behaved during your check in regardless what the desk staff is doing our guest come first.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 8월 29일
Thank you for your score and thank you for staying for us.

10/10 - 훌륭해요

Stephen 님, Newburgh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This motel is getting a new face lift -- new carpet, new room decor, and a paint job on the exterior is being finished now. Nice stay.
2023년 7월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 8월 8일
We are glad you enjoyed your stay and we are excited for our remodel as well

6/10 - 괜찮아요

Ron

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property was being painted using a sprayer in an area adjacent to our car. The area should have been blocked off so cars would not be damaged!
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
We are sorry about the parking we did have plenty of parking away from the lift that was doing the painting.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 27일
Thank you for great score

10/10 - 훌륭해요

Michelle

2023년 7월에 2박 숙박함
답변 제공: April General Manager 님, 2023년 8월 29일
Thank you for your score and staying with us.

6/10 - 괜찮아요

Nathan

가족 여행
I had no issue with the hotel because I didn’t stay there. My issue was Expedia booking me in the hotel that was in the right town but five states away from my location. Zero support in the matter nor could I reschedule or cancel due to their/our mistake. Not impressed with their policy’s.
2023년 5월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 8월 20일
I am sorry this issue happened. Please reach out to us if you have any further questions or needs.

10/10 - 훌륭해요

Sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was service minded, property nice and quiet inside
2023년 7월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 7월 4일
We truly care about our guests and I'm happy that was evident to you. Please stay with us again when you are in the

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant receptionist
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 30일
We very much appreciate your comment regarding your stay at the Holiday Inn Express Hotel and Suites Marysville. I will be sure to share your feedback with our team, who always enjoy hearing from our guests. The entire staff looks forward to your next visit!

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is well maintained and our room was clean, bed was comfortable, shower was amazing.
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel & Suites Marysville 님, 2023년 6월 24일
We are committed to providing each and every customer with a positive experience and are proud of our track record in offering high-quality service. Thank you for your review and valued business, Karen!

4/10 - 별로예요

Kaiden

가족 여행
좋아요: 청결 상태
Slamming doors, kids screaming and crying, I opened my door and immediately smelled weed (not that I care but seriously). I told front desk about everything and they didn’t do anything or even seemed to care.
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 20일
Thank you for your recent stay. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We are sorry to hear about your experience and we have sent your review to management. We do hope you will consider giving us another chance in the future.

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I enjoyed the commentary breakfast. Hotel pool was clean and nice.
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 17일
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 19일
With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Our entire staff looks forward to your next visit with us!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 17일
Thank you for the wonderful review and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay!
Room was clean, beds comfortable and we slept very well. Breakfast was not good at all. People were waiting for food and lots of items missing or not refilled at all. We left and got tired of waiting.
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 15일
Your feedback is very important. We have shared your thoughts with the restaurant manager for their review. We are happy to hear that everything else worked out well for you and we do hope that you will return again in the future.

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were nice! Pool was nice and refreshing! Staff was great. Definitely will book again when in the area!
2023년 6월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 6월 12일
Thank you for your great review. We are excited to have you come back.

8/10 - 좋아요

richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not over crowded. Close to shopping area.
2023년 6월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 6월 12일
Thank you for the great review. Please come back and see us

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was very clean and the hotel was nice. Gym was is small.
2023년 6월에 1박 숙박함
답변 제공: April General Manager 님, 2023년 6월 12일
Thank you for your great review. Thank you for the feedback regarding the gym size.

8/10 - 좋아요

Tanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed here on June 4, 2023. The rates were good, the property was clean and staff was friendly. If I’m in the area again, I would definitely stay here.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 7일
Thank you so much for your feedback. We are glad you enjoyed your stay and cannot wait to welcome you back

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very genorous staff and very clean
2023년 6월에 2박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 6일
Thank you for your great review. At the Holiday Inn Express Hotel and Suites Marysville, we work hard to offer high-quality service to every guest. The entire staff looks forward to your return, Jenny!

10/10 - 훌륭해요

ashok

2023년 6월에 2박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 6일
Thank you for sharing your recommendation with future travelers. It was great having you as our guest and we hope to see you again soon, Ashok!

8/10 - 좋아요

April

2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel & Suites Marysville 님, 2023년 6월 24일
Thank you for your recommendation. We look forward to seeing you again soon.

4/10 - 별로예요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom was not clean. Comforter was not clean.
2023년 5월에 1박 숙박함
답변 제공: Holiday Inn Express Hotel and Suites Marysville 님, 2023년 6월 2일
We're sorry to hear this and we have sent your concerns to the housekeeping manager for their review. Thank you for letting us know Jennifer.