Thank you for taking the time to leave this wonderful rating, Levi! We hope to see you again soon at Kaanapali Ocean Inn so we can share yet another amazing experience!

Hello Minerva,Thank you for taking the time to share your experience with us. We're glad you were able to appreciate our location's close proximity to Black Rock, making it convenient for your snorkeling plans. We hope that next time you'll be able to enjoy a longer stay with us at Kaanapali Ocean Inn.

We appreciate you sharing this positive rating, Nathalia!The comfort of our guests is important to us so we can't wait to see you back again at Kaanapali Ocean Inn. We want to share an even more enjoyable experience with you next time.

Fazeela, it is regrettable to hear your initial impression was not in line with the typical guest experience. We sincerely apologize for any unpleasant scent you may have encountered and the room not meeting your cleanliness expectations. We strive to offer a comfortable and welcoming environment for our guests, and appreciate your feedback as it helps us focus on areas for improvement. Rest assured, we will address this promptly.

We appreciate the feedback, Nicole.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

Thank you for taking the time to share your review with us, Juliet!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Kaanapali Ocean Inn. Thank you and have a wonderful day!

Thanks for the review, Christine!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.

Thank you for this excellent rating, Janet!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Kaanapali Ocean Inn! We'd love to host you again someday for yet another unforgettable visit.

Thank you for taking the time to leave us a 4/5 rating, Norma!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Kaanapali Ocean Inn.

We appreciate you taking the time to share your feedback, Tyler.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

Thanks, Gregory! It's outstanding your time at Kaanapali Ocean Inn was fantastic. We can't wait until your next visit!

Thanks for the perfect rating, Kristin!We're pleased to hear that you have fully enjoyed your stay at Kaanapali Ocean Inn, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

We appreciate the feedback, Eduardo.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

Thank you for taking the time to submit this feedback, Kimberlee.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

Hello Hiroko,Thank you for sharing your feedback. It seems your stay with us was satisfactory, but we're striving to provide an exceptional experience. We would greatly appreciate it if you could provide us with more specific feedback that will aid us in our ongoing efforts to improve. We hope to welcome you back to Kaanapali Ocean Inn in the near future.Best regards.

We appreciate you sharing your concerns with us, David.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

Thanks for the fantastic review, Arthur!It's excellent you had such an amazing stay at Kaanapali Ocean Inn! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

Thank you for sharing your feedback, Iwona.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

We appreciate the feedback, Michael.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

Thank you for sharing your perfect rating with us, Marina!It's wonderful to see how much you appreciated your time at Kaanapali Ocean Inn! We want everyone to feel right at home at Kaanapali Ocean Inn. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

Thanks for the nice rating, Scott!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our prime location. Regarding your concerns with our cleanliness, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time.

We appreciate you getting in touch with us and sharing this feedback. We are very sorry to learn about your recent interaction with us. Please be assured that we have shared your experience with the appropriate team members so that we can improve in the future. Experiences like this are not commonplace for us, and we will be thoroughly reviewing your time with us to see how we can improve for our valued guests, as we absolutely become disheartened if we let them down.We would like to invite you to contact us directly and ask to speak with our director of housekeeping who will be able to further assist you regarding your stay

Dawn, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Kaanapali Ocean Inn!

We appreciate your feedback, Christina.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

Thanks for the great review and rating, Manuel!We're happy that your overall stay at Kaanapali Ocean Inn was enjoyable and that you were able to take advantage of our stunning views. It's great that you appreciated our friendly staff and we certainly look forward to welcoming you back again soon for another wonderful visit!Thank you again for sharing your feedback!

Hello Jason,Thank you for taking the time to share your experiences from your recent stay. It is disheartening to hear that there were multiple aspects of your visit that did not meet expectations, and your feedback is appreciated as it aids us in our continuous efforts to improve our service offerings.Your comments regarding the scenic luau and beach views from your guest room as well as the high ceilings were much appreciated. Still, it is unfortunate that the beauty of your surroundings did not completely translate into a satisfactory stay. It's true that certain amenities can notably enhance the overall vacation experience, and we're genuinely sorry if your comfort was disturbed by the frequent turning on and off of the air conditioning. We understand that maintaining a consistently comfortable room temperature is important, and we're sorry for any inconvenience you encountered related to this.Moreover, addressing the issue you experienced with pests in your room is a top priority. This is not indicative of our usual standards, as we always strive to provide a clean, comfortable, and pest-free environment. It appears we fell short of that promise during your visit. Your feedback will be shared with our housekeeping and maintenance team to ensure proper fumigation and sanitization actions are undertaken immediately.Thank you again for your valuable feedback, Jason. It provides us with insight into where we can improve to deliver an outstanding guest experience.

We appreciate your feedback, Aaronn.We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible.We do hope you give us another opportunity to share a more positive experience with you soon.

Mesfin,Your feedback mentioning the condition of your accommodation is concerning. Our aim is to provide a comfortable, relaxing environment for all our guests. Therefore, we regret that you found your room’s conditions marring and not up to the mark - it sounds very unlike the atmosphere we strive for. Please know that measures are already in place to prevent such issues from arising in the future. Any warning signs related to maintenance or property concerns are addressed promptly to ensure our guest rooms are always as welcoming and homely as possible.The cleanliness issue you raised regarding the bathroom also demands immediate attention. We maintain a strict cleaning protocol wherein every corner of the rooms is cleaned thoroughly after each visit. We offer our deepest apologies if these procedures were not followed during your stay. We've taken note of your comments and will ensure stricter adherence to our cleaning protocols henceforth.Furthermore, you indicated disturbance due to noise from the outdoor kitchen and event location. We understand how important a serene environment is to a pleasant stay, especially when you're trying to relax after traveling. While our team tries its best to manage the noise levels from our facilities, we understand there are areas we can still improve on. We appreciate your patience and understanding in this regard, your feedback will surely help us improve our services in this domain.Again, we are extremely sorry for the discomfort you experienced during your stay and hope that your experience does not deter you in considering a future stay with us. We would love the opportunity to make amends and ensure you have a much more enjoyable experience.

We appreciate your feedback, Sonia.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

We appreciate the feedback, Karen.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our billing policies didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.

We appreciate the feedback, Ada.Although we're glad to hear that you found the cleanliness of your room satisfactory, we're disappointed your time with us was less than ideal. We apologize for any inconvenience you experienced regarding the parking situation. We will certainly take your comments into consideration as we review our parking policies.Furthermore, we apologize for the incident with the doorman. This is certainly not the level of service we aim to provide, and we will address this matter with our team to ensure it does not happen again in the future. We also deeply apologize for any inconvenience caused by the issue you mentioned regarding the elevator. We care deeply about the satisfaction of our guests so we regret that our services and amenities didn't meet your expectations.Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

Thank you for the 10/10 rating, Al!We're thrilled to see how much you enjoyed staying at Kaanapali Ocean Inn. We look forward to hosting you again in the near future! Thank you again for sharing.

Thanks for the fantastic rating, Mario!It's outstanding we could exceed your expectations during your stay at Kaanapali Ocean Inn. We're all looking forward to your next stay with us.

Eric,We apologize for the misunderstanding regarding your room reservation during your stay. It is our goal to ensure all guests' needs are met, and we regret the inconvenience this may have caused.We understand that room preferences are essential for a pleasant experience, and we are constantly working on improving our reservation processes to minimize any discrepancies. We will ensure our staff is more diligent in the future to avoid similar situations from happening.We would love the opportunity to welcome you back for a more satisfactory experience. Should you choose to stay with us again, please do not hesitate to reach out to our reservation team prior to your arrival to ensure your preferred room type is guaranteed.We appreciate your feedback and look forward to the chance to serve you better in the future.

Sean, thank you for taking the time to share your wonderful experience at Kaanapali Ocean Inn. The team is thrilled to hear that you found the complimentary upgrade to a bungaloo room a delightful surprise, making your stay more enjoyable and memorable.It warms our hearts to know that Kaanapali Ocean Inn provided the magical atmosphere you were seeking. We're especially glad that you appreciated the beauty of the resort, its prime location on one of Maui's finest beaches, and the consistently pleasant weather on the west side of the island. Your kind words will undoubtedly serve as a trusted recommendation for future guests in search of their perfect Hawaiian getaway.Furthermore, we're delighted that you enjoyed our Hawaiian language course. This offering is just one of the many ways Kaanapali Ocean Inn strives to enrich each guest's stay with authentic, unique, and memorable experiences.Once again, thank you for your high praises, and we look forward to welcoming you back soon for another incredible vacation at Kaanapali Ocean Inn.

Thank you for sharing your thoughts with us, Richard!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Kaanapali Ocean Inn.

Thanks for the fantastic review, Mark!We're thrilled your time with us was so amazing! It's outstanding you enjoyed your upgrade and excellent room. That's what we like to see! We love making our guests feel valued and comfortable. We can't wait to see you again soon for another fantastic experience!Have a beautiful day!

We appreciate the feedback, Debra.We're disappointed to hear you were dissatisfied with your recent stay. Please know we have noted your feedback and will review with our team, as we are always looking to improve. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

Thank you for the wonderful rating, Steven!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Kaanapali Ocean Inn. Thank you again for sharing!

We appreciate the feedback, Lisa.We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our cleanliness and the condition of our rooms as well as our staff didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

Thank you for the feedback.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

David, thank you for taking the time to share your experience. We genuinely apologize that your stay was below expectations and for the several issues you encountered during your time with us.It is concerning to hear that our hallways had an unpleasant odor, as we aim to maintain a clean and welcoming atmosphere for our guests. We will investigate the cause of this and take the necessary steps to rectify the issue.We empathize with your disappointment regarding the need to upgrade for a better view and the lack of a more bustling atmosphere during your visit. While we are glad the view was enjoyable, we apologize for any inconvenience caused.Additionally, it is unfortunate that you experienced disturbance from the nearby Luau event during your stay. We understand how critical a good night's rest is and wish your stay had been a more peaceful experience in this regard.We deeply regret that your experience at our establishment did not meet your expectations and once again apologize for any discomfort and dissatisfaction you felt during your stay. Your feedback is important to us, and we will use it to improve our services and facilities moving forward.Thank you for your honesty, and we hope you will consider giving us a chance to redeem ourselves in the future, providing you with the quality experience you deserve.

Thanks for the perfect rating, Jose! We can't wait to see you again soon for another amazing experience at Kaanapali Ocean Inn.

Hello Zachery,Thank you for taking the time to share your recent experience with us. It is important for us to receive feedback, as it helps us identify areas in which we might improve our services to better accommodate our guests in the future.We deeply apologize for any discomfort that you experienced due to the presence of insects and the cleanliness of the floors. Please be assured that we maintain high standards of hygiene and cleanliness, and we will definitely address these concerns to prevent such issues in the future.On a positive note, we are glad to learn that you found our staff to be nice and helpful, and you appreciated the convenient location of the property. Our team strives to create warm, memorable experiences for our guests, and it is heartwarming to know that their efforts did not go unnoticed.We hope you will consider us for your future travels, allowing us the opportunity to provide a much-improved experience.

Michelle, we sincerely apologize for the unpleasant experience you had during your stay with us. It is certainly not the standard we aim to provide for our valued guests.We understand how upsetting it must have been to learn that your room had been overbooked, and we apologize for the inconvenience that caused. We would like to assure you that we take such matters seriously and have already implemented measures to prevent similar situations from occurring in the future. We know that staying in the bungalow at our sister hotel was not your initial choice, and we apologize for the discomfort you felt due to the privacy concerns and the distance from the beach.We are appreciative of your positive comment about the comfortable bed, but we understand that it was not enough to alleviate the overall dissatisfaction you experienced.We apologize again for the impact this had on your vacation, and we hope you'll give us a chance to make it right in the future. Your experience stands as a learning opportunity for us, and we are committed to improving our services for all of our guests. If you do decide to give us another opportunity to serve you, please feel free to contact our management team directly to ensure a seamless and memorable stay.

We appreciate your lovely rating, Thomas!The satisfaction of our guests is important to us so we can't wait to see you back again at Kaanapali Ocean Inn soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

Thanks for the wonderful review, Caleb!It's fantastic you had such a lovely experience at Kaanapali Ocean Inn. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

Thank you for the excellent rating, Desiree!Our goal is to go above and beyond to ensure our guests have a memorable experience at Kaanapali Ocean Inn! We look forward to hosting you again soon.

We appreciate the feedback, Lynn.We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

We appreciate that you took the time to share your feedback, Desiree.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.