테라스/파티오

더 웨스틴 마우이 리조트 & 스파, 카아나팔리 여행 후기

4 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 448개 이용 후기 중 291개" "
평점 8 - 좋아요. 448개 이용 후기 중 81개" "
평점 6 - 괜찮아요. 448개 이용 후기 중 37개" "
평점 4 - 별로예요. 448개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 448개 이용 후기 중 27개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Dongho

2023년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2023년 4월 17일
Dear Dongho, Mahalo for choosing The Westin Maui Resort & Spa, Ka'anapali and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Hans

가족 여행
Entire staff and hotel were amazing
2024년 4월에 5박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 25일
Aloha Hans, Mahalo for being our guest at The Westin Maui Resort & Spa, Ka'anapali. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 21일
Aloha Angela, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Westin Maui Resort & Spa, Ka'anapali.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Shannon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Great pools. Solid gym with multiple well-maintained Peloton bikes.
2024년 4월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 20일
Aloha Shannon, Mahalo for writing about your wonderful stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased to know we exceeded your expectations and how much you enjoyed our resort and the array of amenities that enhanced your experience. Our world-class paradise setting offers an abundance of exciting things to do, and it was our pleasure to be a part of your relaxing getaway. We look forward to welcoming you back for more memorable moments with us.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Gingermay 님, Miles City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can't say enough wonderful things about this place. I loved it so so much! My heart aches to go back!!! Amazing deal through Expedia and the staff and service at this place was incredible. One of the best trips I've ever taken.
2024년 2월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 15일
Aloha Gingermay, Mahalo for this excellent review with regard to your visit to The Westin Maui Resort & Spa, Ka'anapali. We are thrilled to know we exceeded your expectations and that everything went great during your stay. Mahalo especially for recognizing our devoted associates, as they truly love to deliver exceptional hospitality to each and every guest. We appreciate your business and look forward to welcoming you back soon. With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall The Westin Resort was great !!! The only thing that they can do to make it perfect is to get the pool heated.
2024년 3월에 6박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 5일
Aloha Carlos, Mahalo for reviewing The Westin Maui Resort & Spa, Ka'anapali. We are happy you enjoyed your overall time with us. We value your additional feedback and hope to welcome you again soon. With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 - 좋아요

Sara

좋아요: 청결 상태
Please heat the pools! And have the concierges focus on customer service not selling timeshares.
2024년 3월에 9박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 3일
Aloha Sara, Mahalo for taking the time to tell us about your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. We are grateful for each of your comments as we continually strive to strengthen our guest experience. Mahalo once more for choosing our hotel, and we hope you will give us another opportunity to welcome you to the enriching stay you deserve.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 - 훌륭해요

phillip cornelius

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was our 3rd time in Maui and what we liked about the property is the staff and food
2024년 3월에 5박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 27일
Aloha Phillip, Mahalo very much for your continued support of The Westin Maui Resort & Spa, Ka'anapali. We are elated that you are a regular guest, and appreciate you taking the time to share your elevated experience with other travelers. It is great to hear that you especially highlighted our dedicated associates and distinctive culinary offerings. Its was our pleasure hosting you, and we look forward to welcoming you again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very well, clean and friendly.
2024년 3월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 19일
Aloha Christopher, It was our pleasure to welcome you to The Westin Maui Resort & Spa, Ka'anapali. We are thrilled that your experience was perfect from beginning to end, and we appreciate your compliments. We are glad you were able to immerse yourself in a total Hawaiian experience and hope you will come back to see us again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Susie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The land scape around the property is beautiful, great for taking pictures.
2024년 3월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 16일
Aloha Susie, Mahalo for staying at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you were able to discover a tropical paradise at our Maui beach resort and had a wonderful time with us. Mahalo once more for your business, and we look forward to your next visit.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Abdelrahman

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 12일
Aloha Abdelrahman, Mahalo for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Westin Maui Resort & Spa, Ka'anapali, and we look forward to welcoming you again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful public areas that are clean and very inviting. Shopping right next door. Lots of dining options within walking distance. Great service.
2024년 2월에 8박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 6일
Aloha Mary, Mahalo for choosing to stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased to hear how much you enjoyed our thoughtful service and beautiful Maui beach, and appreciated our surroundings as well. Mahalo once more for your business, and we look forward to your return. With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Harrison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property and very friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 3일
Aloha Harrison, Mahalo for being our guest at The Westin Maui Resort & Spa, Ka'anapali. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Skylar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful hotel, with a great pool, and it's right on the beach. Would come here again. The poolside service was great shoutout Lewis for being the best.
2024년 2월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 3일
Aloha Skylar, Mahalo for choosing The Westin Maui Resort & Spa, Ka'anapali for your stay. We are pleased to hear how much you enjoyed our beautiful Maui beach location, relaxing pool, and attentive service. Lewis will be happy to hear your kind words. We value your business and look forward to your return.With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 - 좋아요

Jeremy

2024년 2월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 22일
Aloha Jeremy, Mahalo for sharing the nice rating about your experience at The Westin Maui Resort & Spa, Ka'anapali. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Kala

2024년 2월에 7박 숙박함
답변 제공: Director of Front Office 님, 2024년 3월 21일
Aloha Kala, Mahalo for the perfect rating. We are glad you had a wonderful time at The Westin Maui Resort & Spa, Ka'anapali. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 - 좋아요

jarrod

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like the added $250 resort fees charged after my booking with expedia was paid in full
2024년 2월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 2월 24일
Aloha Jarrod, Mahalo for choosing to stay with us at The Westin Maui Resort & Spa, Ka'anapali. While we appreciate your nice rating, we regret your disappointment with some of our charges. We implemented our destination fee after an overwhelming number of requests from our guests to bundle our resort-style amenities. To make it a significant value, we must pass this cost through to all guests, and we encourage you to take advantage of these amenities. We hope that your overall experience with us was a pleasant one and that you will revisit us whenever your travels bring you our way. With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Rodrigo

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like good
2024년 2월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 2월 17일
Aloha Rodrigo, Mahalo for taking the time to share your experience at The Westin Maui Resort & Spa, Ka'anapali. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Lonnie

좋아요: 청결 상태, 편의 시설/서비스
It was great
2024년 1월에 7박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 10일
Aloha Lonnie, Mahalo for taking the time to share about your stay at The Westin Maui Resort & Spa, Ka'anapali. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time with us. We hope we will be your home whenever you are in the area.With Warmest Aloha,Michelle De Guzman, Director of Front Office

8/10 - 좋아요

Kerry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price and added taxes were out of control.
2024년 1월에 6박 숙박함
답변 제공: Director of Front Office 님, 2024년 1월 26일
Aloha Kerry, Mahalo for choosing to stay with us at The Westin Maui Resort & Spa, Ka'anapali. We hope you had an overall pleasant experience with us, but we regret your disappointment with some of the extra costs associated with your visit. We appreciate every comment, including the things you would change. Everything we do is aimed at providing you with a revitalizing resort experience, and we are grateful for the feedback. We would love to have another chance to host you again in the future. With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

JORDENSEN

2024년 1월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 1월 17일
Aloha Jordensen, Mahalo for the outstanding rating. We are happy that from check-in through check-out, we were able to provide you with a great stay at The Westin Maui Resort & Spa, Ka'anapali. We look forward to your return and wish you all the best with your future travels.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Twee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 27일
Aloha Twee, Thank you for the generous rating of The Westin Maui Resort & Spa, Ka'anapali. We are pleased you enjoyed your time with us, and we look forward to your return.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Donald Ernest

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place! Would stay again!
2023년 12월에 6박 숙박함
답변 제공: Director of Front Office 님, 2024년 1월 12일
Aloha Mr. Ernest, Mahalo for your generous review of The Westin Maui Resort & Spa, Ka'anapali. Our breathtaking oceanfront setting on legendary Ka'anapali Beach provides the perfect backdrop for wonderful memories, and it was our pleasure to be a part of your getaway. We look forward to your return and wish you all the best with your travels. With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 - 좋아요

Marshall

2023년 12월에 7박 숙박함
답변 제공: Director of Front Office 님, 2024년 1월 9일
Aloha Marshall, Mahalo for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at The Westin Maui Resort & Spa, Ka'anapali.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy accident…
We found ourselves at this spectacular resort quite unexpectedly when our air b&b didn’t work out. From the moment we pulled in to valet we knew we had made the right choice! Everything throughout our 4 night stay was just perfect and we look forward to visiting again soon!!
2023년 12월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 1월 1일
Aloha Eric, We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. It is great to know you were able to discover a tropical paradise at our Maui beach resort. We appreciate you sharing your feedback, and we look forward to seeing you again soon.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 - 훌륭해요

Akbarali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful Resort Recommendable to friend and family to stay
2023년 12월에 4박 숙박함
답변 제공: Director of Front Office 님, 2023년 12월 30일
Aloha Akbarali, Mahalo for staying at The Westin Maui Resort & Spa, Ka'anapali, and for your excellent rating. We are pleased you enjoyed our beautiful property. We appreciate you sharing your feedback and look forward to seeing you on your next visit.With Warmest Aloha,Michelle De Guzman Director of Front Office

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the stay was great, except I didn’t like that there were many extra fees once I got to the hotel. I looked at the receipt and there was a whole list of fees that I didn’t expect. The staff at the front desk was also pretty cold and not so friendly, only one of them was really nice and gave me nice attention. When you spend so much on a resort vacation, you want to be treated well, so I was surprised that the front desk staff wasn’t so friendly and accommodating to my questions and needs.
2023년 12월에 2박 숙박함
답변 제공: Director of Front Office 님, 2023년 12월 28일
Aloha Rachel, Mahalo for reviewing your stay at The Westin Maui Resort & Spa, Ka'anapali. We are glad to know you had a pleasant visit overall; however, we were disappointed to read that you did not experience most of our front desk associates at their best. Your comments will be addressed appropriately to ensure we focus on providing thoughtful hospitality to our guests. Furthermore, we regret your dissatisfaction with some of our charges. Our fees are competitively priced and posted on our websites so guests can have this information before booking with us. We appreciate your feedback and hope to see you again whenever your travels bring you our way. With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Jeanne M.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Kristen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful grounds
The hotel grounds are beautiful and it felt like you were at a resort. Love the atrium in the lobby. Centrally located too along the row of hotels in this area.
Front drive entrance
Front drive entrance
Mountain View room, 11th floor
Waterfall in lobby
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Samuel

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jodi D

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was immaculate! The staff was kind and helpful. We loved having an adult only pool to enjoy. We truly felt like we were in paradise!!
2023년 2월에 3박 숙박함

2/10 - 너무 별로예요

Andrew Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 8박 숙박함

4/10 - 별로예요

Kanika

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overall it's a beautiful property and most of the staff were friendly & helpful. I loved the benefit of being in the Hokupa'a Tower and would highly recommend that option if you're staying there. It places you closer to most of the amenities, upgraded rooms & lanai with included food & drink options offered throughout the day make it worth it. There were two things that I found to be disheartening.1) Most of the outdoor furniture was dirty. Sometimes it was bird poop, sometimes it was an indistinguishable stain, oftentimes, it was multiple stains. I couldn't understand why such a nice hotel wouldn't clean or replace such disgusting chair or couch cushions. I saw this on the furniture on our room's personal lanai as well as throughout the property at restaurants, lounge areas, etc. 2) The resort offers you a hospitality room to shower/freshen up on your last day if you have a late flight. I thought this was a wonderful amenity, especially since check out is at 11am & our flight wasn't leaving until 7pm. That meant we could hang out at the beach or pool or do another tour and before heading to the airport, then shower and change before a long 12 hour flight. I didn't realize that these hospitality rooms would be dirty. It was clear that they did not clean the rooms in between hotel guest usage. There were dirty towels on the floor, used beds and used showers. We were condescendingly told to deal with it, as it's a free amenity and they didn't have time to clean in between.
2023년 8월에 6박 숙박함
답변 제공: Director of Front Office 님, 2023년 8월 15일
Aloha Kanika, Mahalo for choosing us and for taking the time to post your review. We sincerely apologize for not meeting your expectations and for the several cleanliness issues you experienced during your stay. We take our guest's feedback seriously, and appropriate action will take place to ensure such instances are not repeated and that we are working more diligently towards our service delivery moving forward. Mahalo once more for your patience, and we would welcome an opportunity to make your next visit the rejuvenating and fulfilling stay you deserve.With Warmest Aloha,Michelle De Guzman,Director of Front Office

2/10 - 너무 별로예요

Dennys 님, antioch

2023년 8월에 5박 숙박함

2/10 - 너무 별로예요

John

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unpleasant Stay
The Hotel had some teenagers damage our iPhones and ruin our pool experience as they were unsupervised and no security was present to discipline them.
2023년 8월에 4박 숙박함
답변 제공: Director of Front Office 님, 2023년 8월 12일
Aloha John, Mahalo for posting a review of your stay with us. We extend our sincerest apologies for the unfortunate incident you experienced during your stay at the Moana Surfrider. We deeply regret that your pool experience was negatively impacted due to the behavior of unsupervised teenagers, which resulted in damage to your iPhones. We will address your comments with the appropriate individuals, and mahalo for your patience during this time.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Mai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to shopping and dining area
2023년 5월에 2박 숙박함
답변 제공: Director of Front Office 님, 2023년 8월 6일
Aloha Mai, Mahalo for the enlivening review of your recent stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you found our beautiful Maui beach location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back for another vacation.With Warmest Aloha,Michelle De Guzman,Director of Front Office

2/10 - 너무 별로예요

Salpie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were soooooo old not as the pictures show.
2023년 7월에 3박 숙박함
답변 제공: Director of Front Office 님, 2023년 8월 3일
Aloha Salpie, Mahalo for posting a review of your stay with us. We are sorry for your disappointment with the overall condition of our guestrooms. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Mahalo again, and we look forward to your next visit.With Warmest Aloha,Michelle De Guzman, Director of Front Office

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Westin has disappointed
When you're paying $1000/night and breakfast is included- you don't expect to be nickeled and dimed for breakfast. Hands down a disappointing breakfast! And they make it so you're covered for only $30/pp and make breakfast $34 and you have to pay for coffee and it works out to another $30+ for breakfast. I call a scam and the waiters are not incentivized to treat you with any type of customer service. They may as well be serving food in a McDonalds given their lack of commitment to customer service. We didn't eat breakfast there after two seriously subpar breakfasts. Also- your beach chairs should be complimentary. This hotel is not worth more than $500/per night.
2023년 7월에 7박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 31일
Aloha Guest, Mahalo for taking the time to evaluate your stay. We truly regret not meeting your expectations with regard to the breakfast we offer as well as the beach chairs. We are grateful for each of your comments as we are continually striving to strengthen our guest experience and provide complete guest satisfaction. We appreciate you pointing out the things you would change and what would have improved your vacation. We would welcome another opportunity for you to return so we can make your next stay exceptional.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Jesse

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Pool facilities need some upkeep. I asked a staff member for assistance for a specific area that was broken down and the response I received was, “the item has been broken for a long time, so…” No urgency to provide a resolution, nor any attempt at follow-up.
2023년 7월에 1박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 30일
Aloha Jesse, Mahalo for the generous rating of The Westin Maui Resort & Spa, Ka'anapali. We are sorry for your disappointment with our pool services as well as with some of our associates. We will share your concerns appropriately to ensure we serve you better in the future as we are continually striving to strengthen our guest experience on all levels. We hope you will give us another chance to welcome you back to the seamless stay you deserve.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Barry David

2023년 7월에 5박 숙박함

8/10 - 좋아요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Close to everything in Kaanipali. Rooms were a bit small.
2023년 7월에 5박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 25일
Aloha Edward, Mahalo for reviewing your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We are glad to know you liked our beautiful property and that our prime location was ideal for you. However, we are sorry for your disappointment with the size of your guestroom. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.With Warmest Aloha,Michelle De Guzman, Director of Front Office

6/10 - 괜찮아요

Sabina

2023년 7월에 4박 숙박함
답변 제공: Director of Front Office 님, 2023년 8월 14일
Aloha Sabina, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

Alejandro

2023년 7월에 5박 숙박함
답변 제공: Director of Front Office 님, 2023년 8월 13일
Aloha Alejandro, Mahalo for choosing The Westin Maui Resort & Spa, Ka'anapali and for the excellent rating. We are thrilled to know we exceeded your expectations that and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Ketankumar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 23일
Aloha Ketankumar, Mahalo for rating your stay at The Westin Maui Resort & Spa, Ka'anapali. Nothing is more important than your satisfaction, so we are thrilled you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was one of if not the nicest hotels my wife and I have stayed at. We traveled here for our delayed honeymoon, and they gave us a complimentary upgrade to the ocean tower with access to the lanai. Very friendly staff and the hotel was immaculate. We will definitely be returning. The only thing thay we didn't think was worth it was the lanai access. They give out small bites throught the day, and offer small breakfast and dinner options. They also had a cash bar and soft drinks available. For the price one would have to pay, it should be an open bar, and tbey should have more food availability throughout the day other than apples and bananas. Other than that, this hotel was incredible!
2023년 7월에 7박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 21일
Aloha Matthew, Mahalo for sharing your feedback with fellow online travelers regarding your visit to The Westin Maui Resort & Spa, Ka'anapali. We appreciate your generous compliments, and we are pleased you loved your stay, especially our rejuvenating guestrooms, invigorating surroundings, and dedicated associates. Our associates are committed to providing intuitive and thoughtful service, and mahalo for recognizing all that they do. We are grateful for your honest feedback regarding the Lanai access and have taken note of it as we are always looking for ways to strengthen our guest experience. It was our pleasure to accommodate you, and we look forward to hosting you again.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 - 훌륭해요

NOE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is within walking distance.
2023년 7월에 4박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 18일
Aloha Noe, Mahalo for the enlivening review of your recent stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you found our beautiful Maui beach location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back for another vacation.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 - 훌륭해요

Nelofar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful set up, great lobby & views. Good dinning.
2023년 6월에 6박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 14일
Aloha Nelofar, Mahalo for taking the time to share your experience at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you enjoyed our excellent views and beautiful property. It was our pleasure accommodating you, and we hope to see you again when your travels bring you back to Maui.With Warmest Aloha,Michelle De Guzman Director of Front Office

8/10 - 좋아요

chris

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 6월에 9박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 8일
Aloha Chris, Mahalo for being our guest at The Westin Maui Resort & Spa, Ka'anapali. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
AMAZING!, a Beautiful resort with everything you need! We stayed in the Hokupa‘a which included the Lanai, best breakfast bites where you could enjoy looking out to the beach every morning, the view from our room was amazing, the best pools my family really enjoyed and of course the beautiful, warm beach right in front of the resort, the staff was the best, always checking in on us by the pool or at the Lanai. There were so many restaurants choices and the nicest shopping mall The Whaler, we had fun shopping. We had an amazing time! What a vacation. We will definitely be back next summer with more family!
2023년 6월에 5박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 6일
Aloha Kenneth, Mahalo for posting a review of your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We are thrilled that you enjoyed your stay in the Hokupa‘a Tower, with its beautiful Lanai and the best breakfast bites overlooking the beach. We are also happy to know you our prime location was ideal for you and that you were pleased with the service you received from our excellent associates. It was a pleasure having you as our guest, and we look forward to hosting you again soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 - 훌륭해요

Brendan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very beautiful. Ground where kept up. Restaurants and the shopping was convenient.
2023년 6월에 4박 숙박함
답변 제공: Director of Front Office 님, 2023년 7월 5일
Aloha Brendan, Mahalo for taking the time to review your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We are happy to know you loved our well-kept property and that our prime location was ideal for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office