Good morning, Thank you for taking the time to share a review of your vacation at The Ravenala Attitude. I hope that you enjoyed your overall stay with us. Looking forward to welcoming you back for another great time. Warm regards, Nathalie

Dear Manuel,Thank you for taking the time to share your recent experience. We are glad that you enjoyed your stay at the hotel despite some inconsistencies. We have read your constructive comments with great attention. Please rest assured that your feedback has been utilized for improvement.We hope to have the opportunity to welcome you again.Warm regards,Alessandro SchenoneGeneral Manager

Dear Constantin,Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, especially the culinary experience, the beach, the activities, and the service and hospitality of our Family Members.We look forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Chère Magali,Merci d'avoir choisi The Ravenala Attitude pour vos vacances. Je suis ravi de lire que votre séjour vous a plu, et plus spécialement le confort, les facilités, les activités, le choix culinaire ainsi que les petites attentions de nos Family Members.Je peux vous assurer que nous sommes à seulement 5 km du village animé de Trou aux Biches, et à moins de 15 km de Grand Baie… mais je peux comprendre que le trajet semble toujours trop long quand on est en vacances.Merci pour vos commentaires constructifs, qui nous aideront à mieux comprendre vos attentes et à nous améliorer continuellement.Au plaisir de vous revoir très bientôt.Très cordialement,Alessandro SchenoneDirecteur Général

Dear Thomas,Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, especially the beach, the pools, the culinary offerings, and the hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Lasse,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you enjoyed your overall stay with us, and I appreciate your recognition of the hospitality provided by our staff members.Please note that we offer two daily tours of the hotel, at 10:30 AM and 4:00 PM. Additionally, guests receive details about their package and the hotel in their arrival letter, which can also be found in their rooms.Thank you for your constructive feedback, which will help us better understand your expectations and continuously improve.We look forward to welcoming you back soon.Warm Regards,Alessandro SchenoneGeneral Manager

Dear Nuno,Thank you for choosing The Ravenala Attitude and for sharing your experience.Looking forward to welcoming you back soon.Warm regards,

Cher Laurent,Merci d'avoir choisi The Ravenala Attitude et de partager votre expérience.Au plaisir de vous accueillir de nouveau bientôt.Cordialement,Alessandro SchenoneDirecteur Général

Bonjour Emeline,Je tiens à vous exprimer ma gratitude pour avoir pris le temps de partager vos impressions. Je regrette sincèrement que votre séjour n'ait pas été à la hauteur de vos attentes.Je tiens à présenter mes excuses les plus sincères pour les lacunes que vous avez observées. Je vous assure que cela ne correspond pas à nos normes habituelles, et nous avons immédiatement sensibilisé notre équipe à toutes les préoccupations soulevées. Vos commentaires détaillés ont été pris en compte et sont extrêmement précieux pour orienter nos améliorations.Je vous serais reconnaissant de bien vouloir nous contacter à l'adresse mailto:adminsec@theravenala-hotel.com ou mailto:agem@theravenala-hotel.com, afin que nous puissions mieux comprendre votre expérience et prendre les mesures appropriées.Avec toute ma considération,Alessandro Schenone Directeur Général

Bonjour Audrey,Voilà de quoi donner le sourire à toute l'équipe de The Ravenala Attitude pour commencer cette journée!J’espère que votre enthousiasme sera contagieux et donnera envie à d’autres voyageurs de choisir notre hôtel ! :-)Je suis ravi que vous ayez apprécié les chambres, la restauration, les piscines, la plage, le kids club ainsi que le service de nos Family Members.Au plaisir de vous revoir très bientôt.Cordialement,

Cher François,Merci pour cet avis sympathique, c'est toujours un plaisir pour nous de recueillir des impressions telles que les vôtres ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, que ce soit les piscines, la restauration, la plage, la chambre, les activités, ainsi que le service de nos membres du personnel.Nous transmettrons vos éloges à Selwyn pour son aide pendant votre séjour. J'espère que vous êtes rétabli, et nous avons hâte de vous revoir très bientôt.Bien cordialement,Alessandro SchenoneDirecteur Général

Dear David,Thank you very much for choosing The Ravenala Attitude for your holidays. I am glad that you have appreciated the service and hospitality of our Family Members, namely Sweety and the teams that you mentioned. It is a pleasure to read of your appreciation of the culinary offer.We have taken good note of your comments regarding the works and apologize for the inconveniences. Your constructive feedback will be used for improvement.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Hello Inge, Wow! Thanks a bunch for sharing your amazing experience during your 10-day stay with us at The Ravenala Attitude. We're thrilled to hear that you and your family had a perfect time in our little paradise.It warms our hearts that you enjoyed the various pools, but especially the sea and our lovely beach. It sounds like you made the most of the culinary delights in our numerous restaurants, and we're delighted that our Family member's friendliness and service-minded approach left a positive impression on you.Kudos for exploring the additional eateries! Reading up on them in advance is indeed a smart move, and we're delighted you found it worthwhile. And hey, we're over the moon that the WiFi worked seamlessly throughout the outdoor area – staying connected is important!It's fantastic to know you took advantage of the free activities, and your recommendation for both half-day and full-day tours is noted. Your personalized full-day catamaran trip and the private motorboat tour along the west coast sound absolutely incredible. The dolphin snorkeling experience must have been magical! We're thrilled our crew could make these moments extra special for you.Thanks again for choosing The Ravenala Attitude, and we can't wait to welcome you and your family back for more unforgettable memories.Warm regards,Alessandro SchenoneGeneral Manager

Hello Nina, Thank you so much for sharing your wonderful review with us. We're thrilled to hear that you found the atmosphere at our hotel relaxed and charming, with a focus on genuine hospitality.Our Family members truly make the difference, and it's heartwarming to know that you had a memorable time, especially with our bar, boathouse, and activities teams.It's fantastic to hear that your kids had a great time too, even if they didn't go to the kids' club. Our Family members engaging them in table tennis, drafts, and chess on the beach is a testament to the friendly and family-oriented environment we aim to create.And yes, the sunset on the beach at night is indeed a breathtaking sight that captures the essence of a perfect getaway.We're immensely grateful for your kind words, and we can't wait to welcome you and your family back for more memorable moments by the beach.Warm regards,Alessandro SchenoneGeneral Manager

Dear Lee, Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, particularly the room and the pools.I also extend my apologies for any inconsistencies in service experienced in some of our restaurants. Currently, we are enhancing our training program for all guest-facing teams, including waiters and kitchen staff. This initiative aims to ensure more efficient, swift, and thoughtful service, especially during peak times.We appreciate your feedback and strive to continually improve our services. We look forward to the pleasure of welcoming you back for another memorable stay.Warm regards,Alessandro SchenoneGeneral Manager

Hello Allyson,Thank you for taking the time to share your fantastic review of your recent stay at the Ravenala Attitude hotel. We are thrilled to hear that you had an amazing experience and that we were able to contribute to your special moments, especially on your wedding day.We're delighted to know that you enjoyed the delicious food at Lime, and that there was a great selection for everyone, especially the sushi. Our culinary team works hard to provide a variety of choices to cater to all tastes.It's wonderful to hear that you found your executive beachfront suite spacious and well-situated, allowing you to fully appreciate the beauty of our surroundings. Our dedicated Family members takes great pride in delivering top-notch service and ensuring our guests feel valued.Sneha and the entire team are overjoyed to have been a part of your special day and to have played a role in making it beautiful and perfect in every way. We will be sure to pass on your appreciation to Sneha.Thank you for choosing Ravenala Attitude for your stay and for your special occasion. Your recommendation and kind words mean the world to us. We look forward to welcoming you back for more memorable experiences in the future.Warm regards,Alessandro SchenoneGeneral Manager

Bonjour Zamir,Merci infiniment d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez passé un superbe séjour et que vous avez apprécié notre accueil chaleureux.Il est merveilleux de savoir que vous avez profité de nos vastes piscines et que notre personnel de service ait été toujours disponible pour vous à la piscine. Nous sommes également ravis que notre buffet ait répondu à vos attentes, ainsi que nos nombreux restaurants.Votre recommandation signifie beaucoup pour nous, et nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour inoubliable.Cordialement,Alessandro SchenoneDirecteur Général

Dear Asbjorn,Thank you very much for choosing The Ravenala Attitude for your holidays and for sharing your experience.I am delighted that you have enjoyed your overall stay with us and especially the activities along with the service and hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,

Dear Janice,Thank you very much for choosing The Ravenala Attitude for your holidays.I am glad that you have enjoyed your overall stay with us and especially the culinary experience, the entertainment and hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Marie,Thank you very much for choosing The Ravenala Attitude for your holidays and for sharing your experience.I am delighted that you have enjoyed your overall stay with us and especially the activities, the culinary experience, the entertainment along with the service and hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Lisa,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you have enjoyed your overall stay with us and especially the activities, the culinary experience along with the service and hospitality of our Family Members.Please accept my apologies for any inconvenience with regards to the room. Rest assured that I have briefed our Maintenance team accordingly for immediate improvements.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Rakan,Thank you for taking the time to share your recent experience.I am glad that you appreciated the hospitality of our Family Members.I am sorry to read that the room was not per your expectations. I have taken good note of your comment with regards to the check in. Please accept my apologies for the inconvenience caused. I have shared your remark with my team for improvement.We sincerely hope to have the chance to welcome you back again for a better experience.Best regards,Alessandro SchenoneGeneral Manager

Dear Lars,Thank you very much for choosing The Ravenala Attitude for your holidays and for sharing your experience.I am delighted that you have appreciated especially the service and hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Lucie,Thank you for taking the time to share your recent experience.I am glad to read of your appreciation of the hotel in general, the rooms, the activities and culinary choice along with the service and hospitality of our Family Members.I have read your comments regarding room maintenance with particular concern. I am sorry for the inconsistencies that you witnessed and have already briefed the team accordingly to avoid such situations in the future.Concerning stray dogs rest assured we are in constant contact with the local authorities and animal welfare associations for a sterilization campaign in order to control the population of dogs in the area. Also, we have our dog lounge where they are fed, sheltered and thereafter adopted. Unfortunately, some in-house guests are making our task more complicated by feeding these animals in the restaurants.I would like to share with you that our beach meets with the mouth of a river which is next to our property. Since Mother Nature can be very unpredictable and which is unfortunately beyond our control, the river sometimes has an impact on our sea and beach. Unluckily, we had quite a few days of torrential rains on the island thus changing the colour of the sea.I regret that our culinary offer was not as per your expectations. I have shared your comments with our Chefs and team for improvement. For your next visit, our Chefs will be more than to prepare any dish of your choice.Regarding the pools and kindly note that same are cleaned three times a day and we also have a record of the PH and chlorine.We sincerely hope to have the chance to welcome you back again for a better experience.Best regards,Alessandro SchenoneGeneral Manager

Dear Colin,Thank you for taking the time of sharing the experience of your holidays following your recent stay at The Ravenala Attitude.I am glad to read of your appreciation of the culinary experience, the pools, the beach and hospitality of our Family Members.I am sorry for any inconsistency in service which you might have experienced during your stay. I have shared your comments with my team for immediate improvements.We thank you for your recommendation and really look forward to welcoming you all very soon for your next holidays.Warm regards,

Dear Guest,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you have enjoyed your overall stay with us and especially the culinary experience along with the service and hospitality of our Family Members, namely Yeshven, Oumesh and Menon whom you recommended.Looking forward to welcoming you back soon.Warm regards,

Dear Mark,Thank you very much for choosing The Ravenala Attitude for your holidays.I am glad to read of your appreciation of our quick response to sort out the issues you encountered during your stay. Please accept our sincere apologies once again for the inconveniences caused.I am delighted that you have enjoyed your overall stay with us and especially the massage.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Nicola,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you have enjoyed your overall stay with us and especially the culinary experience and hospitality of our Family Members.In 2020, Attitude Group launched the Positive Impact movement, which encourages a collective approach, inviting both guests and business partners to help make a difference and create the sustainable holiday experience of the future. It goes beyond the holiday experience as well, making sure we have a positive impact on society, inspiring other companies to make a difference and ensuring tourism benefits all.We are committed to protect our cultural and environmental heritage and act as a responsible economic player with strong local roots.We thank you for your recommendation and really look forward to welcoming you all very soon for your next holidays.Warm regards,Alessandro SchenoneGeneral Manager

Dear Iain,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you have enjoyed your overall stay with us and especially the room and the culinary experience.We thank you for your recommendation and really look forward to welcoming you all very soon for your next holidays.Warm regards,Alessandro SchenoneGeneral Manager

Dear Christian Thank you for taking some time to rate the Ravenala Attitude hotel. We really appreciate it and hope to welcome you again soon. In the meantime, if you have any recommendations, do not hesitate to reach out to us. We love to have feedback from our guests. 😊 Wishing you a lovely day, Océane Concierge Customer Care Executive

Dear Mostafa, Thank you for taking some time to rate The Ravenala Attitude hotel. We really appreciate it and hope to welcome you again soon. In the meantime, if you have any recommendation, do not hesitate to reach out to us. We love to have feedback from our guests. 😊 Wishing you a lovely day, Océane Concierge Customer Care Executive