야외 수영장

엘 시드 엘 모로 비치 호텔 여행 후기

3.5 out of 5
엘 시드 엘 모로 비치 호텔
Av Camaron Sabalo s/n, Mazatlán, SIN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 707개 이용 후기 중 257개" "
평점 8 - 좋아요. 707개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 707개 이용 후기 중 103개" "
평점 4 - 별로예요. 707개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 707개 이용 후기 중 50개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Maira

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bed were very uncomfortable
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Joan 님, Sturgeon County

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel very clean. Easy access to transportation such as taxi and bus service. Staff very pleasant. Regret will never stay here again or at the other adjoining El Cid properties! The 2 night clubs across the street ruined our stay here. The nightclubs were EXTREMELY NOISY!! They start between 8pm & 10pm depending on the days. THEY DO NOT STOP UNTIL 4a.m. We tried to change our room 3 times but no success. Probably due to maximum reservations as it was getting close to spring break & Easter. There is supposedly a “quiet” side but cannot say for sure as we were not allowed to see a different room even though we were promised at check in. There are quieter rooms but we were told they only had double beds in them. The rooms overlooking the nightclubs were the rooms with King beds. The hotel didn’t have any queen beds. Service in the dining room was very slow for a-la-carte service! We didn’t buy all inclusive as it was buffet only. Only one dining room & bufet was too expensive. $450 pesos per person breakfast & $750 pesos per person evening. We could eat breakfast for about $600 pesos total for us as a couple - much less than $900 pesos for us as a couple. We tried supper once & sevice was not good. They expect everyone will use the buffet. I tried to order 1 glass of wine with my supper but was told they only sold by the bottle! After much insistence they finally gave me 1 glass. Number 1 reason we will never come back is the noise from the 2 night clubs to 4 a.m.
2024년 3월에 14박 숙박함

6/10 - 괜찮아요

Diego

가족 여행
좋아요: 직원 및 서비스
Me gutso que esta ubicado en una area accessible donde todo queda serca,, no me gusto que no tienen activities para personas mas jovenes, solo para ya adultos mayores.. y que no ponen mas hambiente.. musica etc. El personal todos muy amables.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

RAQUEL FLORES

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I had a nice stayed, everyone was helpful and made my stay better... The hotel need some renovations, it looks old...
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Leticia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s worth it to do all inclusive if you don’t it’s not
2024년 3월에 4박 숙박함

8/10 - 좋아요

Aaron J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Vera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Ana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
MUY BONITO EL HOTEL, Y EL PERSONAL ES MUY AMABLE, MUY BUENA ATENCION EN TODOS SUS SERVICIOS
2024년 3월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2024년 3월 14일
Estimada Ana,Queremos darle las gracias por tomarse el tiempo de compartir sus comentarios. Estamos felices de saber que el personal atendió amablemente e hizo de su experiencia algo inolvidable.Esperamos su regreso pronto.Saludos Cordiales,El Cid Resorts.

8/10 - 좋아요

Josiah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was very nice and easy. The staff was very friendly and ready to help. The hotel is clean, pools were nice and plenty to do around the place. The room was nice. The only thing I didn't like was the noise at night you could hear the club across the street. The shopping across is nice incase you need something you forgot. Plenty of food around the hotel and at the hotel. overall nice place to stay
2024년 2월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2024년 2월 28일
Dear Josiah,Thank you so much for taking the time to share your review regarding your experience. We are so glad to know that overall you enjoyed your visit.Please be assured that we are taking care of the issue regarding the noise with the administration.We hope you can reconsider giving us another chance to attend you soon.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing!
2024년 1월에 2박 숙박함
답변 제공: El Cid Resorts 님, 2024년 2월 8일
Dear Tammy,Thank you so much for taking the time to share your comments. We are so glad to read that you had an excellent stay and that we met all your expectations regarding facilities and service.We hope to continue being your choice the next time you visit Mazatlán.Sincerely,El Cid Resorts

6/10 - 괜찮아요

Herminia 님, South Gate

2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Dario

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel, estuvimos muy agusto
2024년 1월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2024년 2월 2일
Estimado Dario,Muchas gracias por tomarse el tiempo de compartir sus comentarios por medio de Expedia.Será un gran placer atenderle y darle la bienvenida.Saludos Cordiales,El Cid Resorts

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, great food options, not crowded and lots of pool and beach options
2024년 1월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 30일
Dear Theresa,Thank you so much for taking the time to share your review regarding your experience. It is good to know that the staff was kind and helpful.We will be waiting for your return soon.Sincerely,El Cid Resorts

8/10 - 좋아요

Rowena 님, Calgary

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: e 님, 2024년 1월 27일
Dear Rowena,Thank you so much for taking the time to share your score regarding your experience.We are glad to know that we met all your expectations.We hope to continue being your choice.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 26일
Estimado David,Muchas gracias por tomarse el tiempo de calificar nuestros servicios por este medio.Es bueno saber que en general se cumplieron con sus expectativas.Será un gran placer el darle la bienvenida cuando decida volver.Saludos Cordiales,El Cid Resorts.

10/10 - 훌륭해요

Luis Enrique Hernández

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy bien.
2024년 1월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 9일
Estimado Luis Enrique,Agradecemos que se haya tomado el tiempo de compartir sus comentarios por este medio.Estamos felices y esperamos su regreso pronto.Saludos Cordiales,El Cid Resorts.

8/10 - 좋아요

Lesem Sarahi

2024년 1월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 9일
Dear Lesem,Thank you for taking the time to share your score regarding your visit at el Cid Moro. We are glad to know that we met all your expectations and will be waiting for your return.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

José

2023년 12월에 2박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 13일
Estimado José,Estamos contentos de saber que su experiencia en general fue buena.Esperamos su regreso al puerto para darle la bienvenida.Saludos Cordiales,El Cid Resorts.

6/10 - 괜찮아요

Willard

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great if you have kids, money, and choose to stay on property. Lose the wristband they give you, $50/day for the rest of your stay. Want to take wrist band off to go off property and not be targeted as a tourist, brings resistance big time. Lose room key card? $200. All inclusive? Good luck on getting convenient reservations. Got kids and money and don't mind being treated like a subversive if you leave the property and spend a little else where? This is the place for you. Beware of people behind counters and desks. The rest of the staff is great all around from security to room service personnel.
2023년 12월에 7박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 9일
Dear Willard,Thank you for taking the time to share your review regarding your experience at el Cid Moro. We are glad to hear that overall you had a good time.Please be assured that we will take corrective actions regarding the suggestions mentioned.We will be waiting for your return in a near future.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

Miriam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent!! Super clean and friendly staff!! Would definitely recommend and want to go back for sure!! Food was delicious!!
2023년 12월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 9일
Dear Miriam,Thank you so much for taking a few minutes of your time to share your review.We are glad to hear that your stay was awesome as the staff.We will be waiting for your return in order to welcome you back.Sincerely,El Cid Resorts.

2/10 - 너무 별로예요

Mike

The food wasn’t good at all and loud music coming from the night club cross the street from the hotel lasted about 12 hours a day and we end up changing our room on the 18th floor with the ocean view to a level one room with no view at all because of the loud music also the phone wasn’t working in the room to make local calls . Over all I’ll give 2 stars maximum.waste off $$$$$
2023년 11월에 7박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 9일
Dear Mike,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid. We are sorry to hear that we did not meet all your expectations and that the issue regarding the street noise affect your experience.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.

8/10 - 좋아요

Gegory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 9일
Dear Gegory,Thank you for taking the time to share your score regarding your visit at el Cid Moro. We are glad to know that we met all your expectations and will be waiting for your return.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

Mitzy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always stay here and we love it for the kids. The pool is great fir the kids. Rooms are older but clean and spacious and everything necessary is there. Food is great a little pricey but expected is a resort.
2023년 11월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2024년 1월 9일
Dear Mitzy,Thank you so much for taking the time to share your comments regarding your experience at el Cid Moro. We are so glad to know that you enjoyed your visit.We hope to continue being your choice.Sincerely,El Cid Resorts.

8/10 - 좋아요

José

2023년 10월에 2박 숙박함
답변 제공: El Cid Resorts 님, 2023년 11월 18일
Estimado Jose,Muchas gracias por tomarse el tiempo de compartir su calificación por este medio.Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto.Atentamente,El Cid Resorts.

6/10 - 괜찮아요

cesar

단체 여행
좋아요: 직원 및 서비스
This all-inclusive is different from others. they charge for Wi-Fi. they also dont let you use their facility until noon and on your check out after noon you cant use their facilities or eat.
2023년 10월에 2박 숙박함
답변 제공: El Cid Resorts 님, 2023년 11월 2일
Dear Cesar,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are sorry to hear that our all inclusive did not meet all your expectations.We hope you can give us another chance to attend you.Sincerely,El Cid Resorts.

2/10 - 너무 별로예요

Hector

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Purchased all inclusive and was not given all inclusive service
2023년 9월에 5박 숙박함
답변 제공: El Cid Resorts 님, 2023년 10월 9일
Dear Hector,We are sorry to hear that the all inclusive did not meet all your expectations.We are sending your comments to the administration in order to continue improving our services.Sincerely,El Cid Resorts.

4/10 - 별로예요

Fabiola

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is too old and outdated and they won't do anything to make it better. They switched us room 4 times before we could get a good room with AC and it still wasn't cleaned right. Even the maintenance people told us how bad this hotel has been getting and the owners don't want to fix it
2023년 9월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2023년 10월 7일
Dear Fabiola,First of all, we would like to thank you for taking the time to share your review regarding your experience.We are taking care of the issues you have mentioned with the staff involved.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

8/10 - 좋아요

Bianca

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property is old and expensive Pools are very slippery I was very stressed with my 4 year old he feel head on the slippery rocks on the pool and kids slide was out of service
2023년 9월에 2박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 30일
Dear Bianca,First of all, we would like to thank you for taking the time to share your feedback regarding your experience.We are taking care of the issues mentioned with the staff involved.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

8/10 - 좋아요

Jose L

연인과의 여행
좋아요: 편의 시설/서비스
Staff was great. Rooms were good just need to be updated.
2023년 9월에 5박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 30일
Dear Jose,Thank you so much for taking the time to share your comments regarding your vacations.We continue with our facilities remodelation.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 - 훌륭해요

Erika 님, albuquerque

아이를 동반한 가족 여행
Great resort
2023년 9월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 30일
Dear Erika,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return soon.Sincerely,El Cid Resorts.

6/10 - 괜찮아요

Carlos Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 23일
Estimado Carlos,Lamentamos mucho que no hayamos cumplido con todas sus expectativas. Nos gustaría conocer más detalles al respecto.Esperamos nos de la oportunidad de atenderle.Atentamente,El Cid Resorts.

10/10 - 훌륭해요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estuvo perfecto, sin duda volveremos!
2023년 9월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 23일
Estimada Adriana,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios. Estamos contentos de saber que disfrutó de su visita.Será un placer atenderle nuevamente.Saludos Cordiales,El Cid Resorts.

10/10 - 훌륭해요

Hernan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 23일
Estimado Hernan,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios. Estamos contentos de saber que disfrutó de su visita.Será un placer atenderle nuevamente.Saludos Cordiales,El Cid Resorts.

10/10 - 훌륭해요

wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great experience!!
2023년 8월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 9일
Dear Wendy,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are so glad to know that overall you enjoyed your vacations.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

Gustavo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort is very nice along with pools and amazing balcony views but it’s about a 7 min drive from the malecón and about a 15 minute walk from all the main shops and the malecón letters
2023년 8월에 5박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 28일
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had an amazing time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2023년 8월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 21일
Estimado Luis,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios osbre su experiencia con nosotros.Esperamos su regreso para atenderle.Saludos Cordiales,El Cid Resorts.

6/10 - 괜찮아요

Adriana Yolanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The dining options are amazing and staff are kind in order to be able to book these restaurants you need to pay for the all inclusive option if you don’t you will be limited to an “international buffet” La Pergola which is quite a horrible buffet and the food is quite nasty also the fact that there is only 1 pool for el Moro hotel is incredibly bad it’s filled and can’t have a moment of peace because of kids and the abundance of people around Overall I would rate my experience quite average my highlight would be the Italian restaurant which is beautiful
2023년 8월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 19일
Dear Adriana,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid Moro. We are taking corrective actions in the issues mentioned with the staff.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

8/10 - 좋아요

Brian

2023년 8월에 7박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 5일
Estimado Brian,Agradecemos su calificación por este medio. Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto para poder atenderle.Atentamente,El Cid Resorts.

8/10 - 좋아요

consuelo

2023년 8월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2023년 9월 7일
Estimada Sra. Consuelo,Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por este medio. Estamos contentos de saber que disfrutó de su visita.Saludos Cordiales,El Cid Resorts.

6/10 - 괜찮아요

Hector

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The service was great, the food was good and the pool was nice. Some areas of the Hotel need to be remodeled, because the building is showing it’s age. Some areas didn’t have A/C like El CID beach Hotel lobby bar. But EL CID Moro Hotel was Good.
2023년 8월에 5박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 14일
Dear Hector,First of all, we would like to thank you for sharing your review regarding your experience at el Cid Moro. We are so taking care of the issues mentioned with the staff involved.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

4/10 - 별로예요

HARMIT

별로예요: 청결 상태, 직원 및 서비스
Its big but if you don't speak Spanish fluently it's not easy to get things done. Especially the pool side order takers, if you complain they start taking your videos. You get more scared on what will happen to you.
2023년 7월에 5박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 8일
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are glad to know that overall you had a good time.We will be waiting for your return in order to welcome you.Sincerely,El Cid Resorts.

8/10 - 좋아요

Leticia

2023년 7월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 21일
Estimada Leticia,Agradecemos que se haya tomado el tiempo de compartirnos su calificación por este medio.Esperamos su regreso pronto para darle la bienvenida.Saludos Cordiales,

8/10 - 좋아요

Rocio

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 1일
Estimada Rocio,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio.Estamos contentos de saber que en general su estadía fue buena.Será un gran placer el atenderle cuando decida volver.Saludos Cordiales,El Cid Resorts.

2/10 - 너무 별로예요

veronica

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They change my package room to another hotel with very bad condition reason they’re didn’t have no more room they were full. I pay two king bed they gave me one and I request one more for my son they brought 1 twin size really bad condition. The restroom door was not working . The patio door didn’t open they had to fix it if I wanted room service to bring me water 20 pesos charge. Did not like that hotel cid
2023년 7월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 1일
Dear Veronica,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are taking care of the issues mentioned.We hope you can give us a chance to attend you.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

armand

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for ten days. All shops were nice and easily located. Walks and or drive to the Grand Plaza were amazing. Service all around was great and reasonable.
2023년 7월에 10박 숙박함
답변 제공: El Cid Resorts 님, 2023년 7월 26일
Dear Armand,Thank you so much for taking the time to share your comments regarding your vacations at el Cid Moro. We are so glad to know that you had an amazing time.We will be waiting for your return.best Regards,El Cid Resorts

8/10 - 좋아요

Howard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property itself was good to excellent as was the staff, but the nightly noise from surrounding bars that went on until 4 am was at times unbearable
2023년 7월에 7박 숙박함
답변 제공: El Cid Resorts 님, 2023년 7월 26일
Dear Howard,Thank you so much for taking the time to share your review regarding your experience. WE are so glad to know that overall you had a great time.We will be waiting for your return in order to welcome you back.Sincerely,El Cid Resorts.

10/10 - 훌륭해요

Gracie

2023년 7월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 8월 10일
Dear Gracie,Thank you so much for taking the time to share your score regarding your experience at el Cid Moro.We will be waiting for your return.Sincerely,El Cid Resorts.

4/10 - 별로예요

Imelda

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor
I had high expectations about this hotel but unfortunately I had a terrible experience. I arrived and the suite I booked was not available so therefore I had to settle for a downgrade until the one I paid for was available. The shower flooded the first day there and maintenance had to be called. I was moved to my original suite the next day but the AC was not working on one side of the suite but once again the hotel was fully booked so I had no option but to stay at the suite and just use the party of the room that had the working AC . Definitely not a good experience at all .
2023년 7월에 3박 숙박함
답변 제공: El Cid Resorts 님, 2023년 7월 21일
Dear Imelda,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are taking care of the issues mentioned with the staff involved.We hope you can give us a chance to attend you soon.Sincerely,El Cid Resorts.

8/10 - 좋아요

Pedro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, good food, close to everything, excellent service.
2023년 7월에 5박 숙박함
답변 제공: El Cid Resorts 님, 2023년 7월 19일
Dear Pedro,Thank you so much for taking the time to share your review regarding your experience at el Cid Moro.We are so glad to know that overall you had a good time.Sincerely,El Cid Resorts.