Dear Kenneth,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Adelina,It is nice to know that you enjoyed your stay with us so much.It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Emerald BayOnline Reputation Manager

Apreciado Simone Aoy yee,Gracias por su comentario, Nos apena saber que nuestra selección de alimentos y bebidas no cumplió con sus expectativas. Nuestro establecimiento cuenta con un grupo de cocineros dedicados que trabajan arduamente cada día para complacer a la variada clientela que nos visita. Sin embargo, notamos que, en su situación, no logramos alcanzar ese objetivo.Hemos anotado sus inconvenientes y los trataremos con los departamentos pertinentes en orden de seguir mejorando cada día.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar.Cordialmente, Hotel Riu Emerald BayOnline Reputation Manager

Dear Stephen,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Best Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear Greg,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Emerald BayOnline Reputation Manager

Apreciada Elizabeth,Muchas gracias por hacernos llegar sus tan amables comentarios.Estamos encantados de observar que se marchó satisfecho con nuestros servicios y, sepa usted, que, le esperamos muy pronto para ofrecerle otra especial estancia entre nosotros.Vuelva pronto a visitarnos.Cordialmente, Hotel Riu Emerald BayOnline Reputation Manager

Dear Roy,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.We hope you will come back soon!Kindest Greetings!Hotel Riu Emerald BayOnline Reputation Manager

Dear Deborah,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Emerald BayOnline Reputation Manager

Apreciado MartinGracias por su comentario,Es muy satisfactorio conocer que se sintió feliz entre nosotros, lo cual nos hace pensar que, quizás vuelva a visitarnos en alguna de nuestras instalaciones donde no tenga dudas, le atenderemos en nuestra línea profesional y hospitalaria.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Emerald BayOnline Reputation Manager

Dear Michael,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Paula,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear David,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Verna,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Yadira,Thank you for taking the time to evaluate us.Nevertheless, we are sorry you were not very pleased with some aspects, it will be forwarded.Looking forward to hosting you again, We hope you visit us again soon and we wish you a wonderful day.Kindest Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear Irais Vieyra,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Emerald BayOnline Reputation Manager

Dear Danisha,Thank you for taking the time to leave us a review.We apologize for not being able to meet your expectations regarding the room cleaning. Please rest assured that we have shared your comments with corresponding department to reassure that standards are being met.We really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu Emerald BayOnline Reputation Manager

Dear Sujei,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear James Dennis,Thank you very much for letting us know about your recent stay.We love working for our guests, your fantastic feedback makes us want to continue improving.Wishing you a very happy day and hoping to welcome you again soon.Caring Greetings!Hotel Riu Emerald BayOnline Reputation Manager

Dear Orlando,We cannot thank you enough for your fantastic ratings.We feel very lucky, since from all the hotels you chose us.Please accept our apologies for any discomfort. It will be forwarded.Hoping you visit us again, Orlando.Kin Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear JUAN LUIS,Thank you so much for your words and for the rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Emerald BayOnline Reputation Manager

Dear Cory Theron,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Truly, this is not the level of experience that we seek to provide our guests. However, we must highlight that the beach is public, only local authorities are in charge, all our guests and staff are in perfect condition.Needless to say, at RIU Hotels & Resorts safety is our priority and we take extra measures to deliver a safe holiday.We are saddened, indeed, to learn you left thinking otherwise.Kind Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear JOHANNA,Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Emerald Bay! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Emerald BayOnline Reputation Manager

Dear Adilene,Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu Emerald BayOnline Reputation Manager

Dear MANDEEP,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you left disappointed.Your review will be passed on to the management.Best Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear Christine K.,Thank you very much for choosing us and for your kind words. Our staff will be delighted to learn you had a great stay and their efforts paid off.Wishing to see you again soon, Christine.Kindest Greetings!Hotel Riu Emerald BayOnline Reputation Manager

Dear Stephen Jay,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Mary Ann,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Emerald BayOnline Reputation Manager

Dear T,Thank you for your words,We are sorry that you left our facilities with those feelings.We always try to create a climate of coexistence so that our guests can enjoy what they like most.Please rest assured that we have recorded your concerns and will pass them on to the appropriate departments so that we can continue to continually improve.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Brenda Maritza,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear MARGARITA,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Rose,We are very pleased to have had the opportunity to read your review and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, in the hope of once again providing you with a truly memorable experience at our facilities. We look forward to welcoming you.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Liudmyla,Thank you so much for your feedback regarding your recent stay.We place great importance in providing our guests with unforgettable experiences therefore we are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Emerald BayOnline Reputation Manager

Dear Vanessa,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Nina,thank you for your review. We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Emerald BayOnline Reputation Manager

Apreciada DoraQueremos expresarle nuestra gratitud por habernos dedicado un tiempo para brindarnos la maravillosa valoración de la que disponemos por su parte.Estamos muy contentos de su satisfacción con nuestros servicios, y, sepa que nos hemos sentido muy halagados por sus comentarios.Nos gustaría, de corazón que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones.Cordialmente, Hotel Riu Emerald BayOnline Reputation Manager

Dear Scott,thank you for your review of our hotel Hotel Riu Emerald Bay.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Emerald BayOnline Reputation Manager

Dear Joseph, Thank you for your top rating and for sharing your experience regarding your recent stay with us.It pleases us to see that you fully enjoyed your stay with us.From our entire team here at the Hotel Riu Emerald Bay, we are grateful that we had the opportunity to serve you and would love to welcome you back soon.Our very best,Hotel Riu Emerald BayOnline Reputation Manager