Decent. This hotel should be rated a 3.0 not 3.8. Overall compared to surounding hotels price and location wise its not bad at all, but deffinitely the service I'm used to for 3.8 rating. Hotel condition and cleanliness were pretty good, rooms have big flat screens in them, there's a coffee, tea, sugar, even water was free. The really bad thing was staff, I would have to call 2-5 times to get them to send us up something like new towels, etc. Another bad thing, when we checked out the bell boy forgot 2 of our lugage...it took us a week to get them back, and we had to pay for this, they didn't even try to correct the situation. Location seems sort of strange, but that is actually one my favorite thing about it. It's right outside of mecca, only about a 1 minute shuttle ride...which people would appreciate. The shuttle comes every 10-15 minutes. Make sure to take a hotel business card or the shuttle won't take you.