외관

뫼벤픽 호텔 & 레지던스 하자르 타워 마카 여행 후기

5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 687개 이용 후기 중 271개" "
평점 8 - 좋아요. 687개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 687개 이용 후기 중 97개" "
평점 4 - 별로예요. 687개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 687개 이용 후기 중 38개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Hassan

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
They should have updated led they still have plasma tv and should add more amenities and more cleaner
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Bara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
you will find all you need when you visit the haram.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Nagima

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location near Haram
Great location walking distance from Masjid al-Haram in the clock tower. Entrance is within the clock tower towards the east side, look for the Movenpick signs by the elevators. Hotel itself is very comfortable and included multiple lounge areas for resting, and a great selection for the breakfast buffet. I really appreciated the blackout curtains as well!
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Welcome stay
It was amazing and welcoming. The service was phenomenal. I recommend
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Safdar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good
Very Close to Haram.Very good Hotel to stay for Umrah or Haj
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Tanvir

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff is not worth the price
2023년 11월에 1박 숙박함

8/10 - 좋아요

Muhammad 님, Geneva

2023년 11월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 12월 11일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Shoaib

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 10월에 8박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 12월 11일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was pleasant ,very nice cleaning guy he did his job well done
2023년 10월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 12월 11일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Mahmud Ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 8박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 14일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Anser Mohammed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the mosque Walkable distance
2023년 9월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 14일
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

8/10 - 좋아요

Meshal 님, MANAMA

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel need renovation ASAP
2023년 9월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 14일
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

2/10 - 너무 별로예요

Momodou

2023년 8월에 7박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 8월 25일
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 - 너무 별로예요

Said

2023년 8월에 1박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Muhammad Tariq

2023년 8월에 4박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

SAMIA 님, toronto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at Movenpick. This is a lovely hotel, with friendly staff, and delicious food, clean rooms, and superb service overall. I had a problem with the wifi service during my stay and as soon as I informed reception, the manager Nawwaf immediately found us a new room, and we were transferred without any hassle. Moreover, even with sometimes belligerent guests, the staff is always calm and patient. I love this hotel and cant wait to stay there during my next trip to Mecca.
2023년 7월에 4박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 8월 25일
Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 - 괜찮아요

Imad

가족 여행
좋아요: 편의 시설/서비스
Took delivery of the room late. Over all beautiful location but for nothing over the top wow
2023년 7월에 1박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 8월 25일
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

osama

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Make my omrh easy
2023년 5월에 4박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - 별로예요

Kashif Aijaz 님, Doha

가족 여행
별로예요: 직원 및 서비스
Very Very Lousy Check In Experiance
2023년 5월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr. Kashif AijazAs Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah.Sincerely, Hotel Management TeamAhmed Al Hasawi

10/10 - 훌륭해요

Saarah

2023년 5월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

A N

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, fantastic breakfast and excellent service. Only problem is lot of delay in getting your ride to come to the hotel due to their paperwork.
2023년 5월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Hathem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you
2023년 5월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr.Hathem , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

hassane

2023년 5월에 11박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Mohammed

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very Good
2023년 5월에 5박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear MR.Mohammed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 - 너무 별로예요

ABDUL HAFEEZ

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr.ABDUL HAFEEZ, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bon hôtel
Chambre spacieuse, propre, bien équipée. Hôtel très bien placé. Personnel très serviable.
2023년 5월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Mohamed Abdelnaby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr.Mohamed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Abdullah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 5박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr.Abdullah , Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Worst Mövenpick experience
Hotel room is too old, service was bad and slow.
2023년 5월에 4박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Said AL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect. Room so comfortable excellent sound isolation even the AC sound is so low. Beds are comfortable . Location is amazing. Breakfast was nice but it should include more options
2023년 4월에 1박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr.Said, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

AHMED

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well organized
Omra visit
2023년 4월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr.Ahmed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Hany

2023년 4월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 6월 4일
Dear Mr.Hani, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - 별로예요

Idris

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not 5 star at all
Breakfast was dreadful, it was more for the Asian people with cuisine suited to them.. no toaster or sliced bread. I paid £700 per night and thr overall room and breakfast was well below what was expected.
2023년 3월에 7박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

TAREQ

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

TAREQ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great stay
Great stay, but the hotel needs update furniture and bathroom
2023년 3월에 3박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Ismail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Zu teuer
2023년 3월에 4박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

jamal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
amazing frindly staff on check in and out
2023년 3월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2023년 3월에 5박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Rula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 2월 20일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Shabbir

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel service was good
2023년 1월에 2박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 2월 20일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 - 너무 별로예요

abdullah

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I couldn’t believe it’s 5stars hotel
2023년 2월에 1박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 2월 20일
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 - 괜찮아요

MUHAMMAD

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I stayed 9 nights ,free breakfast Three restaurants save same old same old food everyday, the food basically suits Malaysian guest ( Rice and curry for breakfast) may be majority of the guests from that region, docent mean we also eat the same food , never had any choice, all fruits from old can fruits ( 5star hotel?) big disappointment
2023년 1월에 9박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 1월 31일
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - 좋아요

Manar

답변 제공: Ahmed Al Hasawi 님, 2023년 3월 8일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Hamidah

답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Murtada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly & welcoming staff from the minute you arrive. The staff in the breakfast hall was very friendly. We were very fortunate to have a server by the name of Mujeeb who went above and beyond to meet our needs
2022년 12월에 2박 숙박함
답변 제공: Ahmed Alhasawi 님, 2023년 1월 10일
Dear Murtada, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager

10/10 - 훌륭해요

dana

답변 제공: Ahmed Al Hasawi 님, 2023년 10월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - 별로예요

Hamad

가족 여행
별로예요: 청결 상태
The room smelled and we found some cockroaches
답변 제공: Ahmed Alhasawi 님, 2022년 12월 5일
Dear Mr.Hamad, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

Ibrahim

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2022년 11월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - 훌륭해요

IQBAL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for your money
2022년 11월에 5박 숙박함
답변 제공: Ahmed Al Hasawi 님, 2022년 11월 28일
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah