I would have to be sincere. This hotel has the potential to be a top choice, but it is obvious that the operations of the hotel have decided to not to invest any money on place, I rented the 2 best suites of the hotel the imperial, and well my expected to have the best of everything as I pick and all-inclusive package. Did not asked for a better I paid what they asked, no air-condition on the unit I was told because it get really cold at night not what I experience. I expected to be able to watch tv at night on a great tv, they had an antique. I was told my package was all inclusive not really the breakfast is not. buffet, lunch is not buffet, dinner is not buffet, I will tell you for the price you could have gone to many other places. my in-laws had a number of problems in their suite. the solution offer was to move then to a much lower room but keep same price. they claimed they have a jacuzzi in the room I guess my definition of a jacuzzi is much different. The staff is not able to make the changes required to keep this places on the top as new locations open and other hotels keep up with the time this will become the hotel of the past