표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 841개 이용 후기 중 113개" "
10 - 훌륭해요
113
평점 8 - 좋아요. 841개 이용 후기 중 198개" "
8 - 좋아요
198
평점 6 - 괜찮아요. 841개 이용 후기 중 207개" "
6 - 괜찮아요
207
평점 4 - 별로예요. 841개 이용 후기 중 156개" "
4 - 별로예요
156
평점 2 - 너무 별로예요. 841개 이용 후기 중 167개" "
2 - 너무 별로예요
167
6.4/10
청결 상태
7.2/10
직원 및 서비스
5.2/10
편의 시설/서비스
5.8/10
숙박 시설 상태 및 시설
5.4/10
친환경
이용 후기
8/10 - 좋아요
Il Sang
2016년 9월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
산속 고속도로 옆 호텔
I-5 도로에 근접하여 접근성이 뛰어나고 보스가 한국인이라 소통하기 편하다.
Il Sang
답변 제공: Lisa H 님, 2018년 12월 10일
We appreciate you taking your time to rate and review our site.
We hope you choose to stay with us again.
Thank you!
2/10 - 너무 별로예요
Raymond G
2024년 4월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No tv, then a month later is trying to charge me 47.88 because i left.
Raymond G
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 4월 20일
Actually, I refunded the fee the second your wife called me. I recommend calling a hotel directly when using a third party- they overbooked you, not me
2/10 - 너무 별로예요
Daniel
출장 여행
2024년 4월 6일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for a week for work, every day I had to get the key card reset that was annoying, I could never get the toilet to un clog every time I used the toilet it spilled onto the floor. Domestic arguments almost every night around the motel with screaming and door slamming I will not use a travel lodge again
Daniel
2024년 4월에 4박 숙박함
2/10 - 너무 별로예요
James
2024년 4월 6일
No TV, no heat, had to sleep in a sleeping bag, smells like dogs, wouldn’t recommend this place to my worst enemy
James
2024년 4월에 1박 숙박함
6/10 - 괜찮아요
Rebecca
연인과의 여행
2024년 3월 31일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was someone's left over Chinese food in the microwave
Rebecca
2024년 3월에 1박 숙박함
6/10 - 괜찮아요
Barrett 님, Paso Robles
연인과의 여행, 출장 여행
2024년 3월 28일
별로예요: 청결 상태
Towel & bedding where adequate but couple bath towels had dark smudges in then.....thus they seemed dirty even thouythey smelled laundered. Dog friendly hotel but allies guests to keep dogs in cars barking. Many hotel workers gathered while smoking just outside lobby entrance many times during our 16 hour stay. No trashcan in our guest room so we had no choice but to gather trash in a dresser draw which already had a good amount of old trash inside.
Barrett
2024년 3월에 1박 숙박함
2/10 - 너무 별로예요
Chris
연인과의 여행
2024년 3월 25일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After waiting 20 minutes in the lobby which was full of trash, someone finally arrived and gave me my room key. They told me there was only room left and there was currently no tv. Even though I reserved a queen size bed on Expedia the room had 2 twins which creaked and had some burns and stains. There were loud noises throughout the night that disturbed my sleep. It smelled strongly of smoke. The location and price were decent.
Chris
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 26일
we don't have any twin beds here- you were upgraded to a room with 2 double beds. We are FULL since February 29th, which is why you got a room with no tv, and Tyler and I hadn't had a chance to take out the trash-we are the only 2 that work here 7 days a week. I highly recommend contacting the hotel directly in the future. You're welcome.
10/10 - 훌륭해요
Joseph
2024년 3월 23일
Joseph
2024년 3월에 3박 숙박함
10/10 - 훌륭해요
Joseph
단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
2024년 3월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Management is super helpful. Whe. Ever i asked fir something they'd get it to me ,in a resunable time.
Joseph
2024년 3월에 3박 숙박함
답변 제공: Christine 님, 2024년 3월 20일
Thank you so much! We appreciate you taking the time to post this review-please come see us again soon! :)
10/10 - 훌륭해요
James
가족 여행
2024년 3월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and Instay here frequently, and this time was just a pleasant a weekend as it has always been, even with the EMTs showing up 3 times over the weekend
James
2024년 3월에 2박 숙박함
답변 제공: Christine 님, 2024년 3월 20일
We really appreciate you and can't wait for you to return!
2/10 - 너무 별로예요
Kathi
출장 여행, 가족 여행
2024년 2월 28일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It looked like the homeless were housed in the motel. Dog's barking, noisy people next-door,,mold. The heater had a broken switch and had to go to the office and they came in and messed with the switch to get it to work and they were well aware of the problem.
Kathi
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 26일
We do not discriminate against our paying guests. We do accept any type of person here, so sorry if our other paying guests offended you. We are also pet friendly, which explains the dogs barking. There is no mold- I have certification of that.
6/10 - 괜찮아요
Scott
연인과의 여행, 출장 여행
2024년 2월 18일
별로예요: 직원 및 서비스, 편의 시설/서비스
Good rate, and was quiet enough, but the amenities were quite old and worn.
Scott
2024년 2월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 3월 24일
We appreciate your business and the review. We are sorry about the shortcomings experienced during your stay. We have been steadily working across the board to make sure things are different.We hope that, the next time you stay with us, you have a more enhanced experience with us!
8/10 - 좋아요
Jennifer
반려동물 동반 여행, 가족 여행
2024년 2월 13일
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
We stayed a long weekend to attend a memorial service. The motel is budget and dog friendly with food and gas nearby. Staff were helpful and kind.
Jennifer
2024년 2월에 3박 숙박함
10/10 - 훌륭해요
Shannon
2024년 2월 11일
좋아요: 직원 및 서비스
Shannon
2024년 2월에 1박 숙박함
10/10 - 훌륭해요
James
가족 여행
2024년 2월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was AMAZING
James
2024년 2월에 8박 숙박함
10/10 - 훌륭해요
James
연인과의 여행
2024년 2월 2일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in clerk was very friendly, joked withbus as we checked in and just went that extra mile to make us geel at home
James
2024년 2월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 2월 2일
Thank you so much for your great review, James! We are happy to hear that you enjoyed your stay with us and could feel at home!We hope to have you back again in the future!
8/10 - 좋아요
Christine
출장 여행, 반려동물 동반 여행, 가족 여행
2024년 2월 1일
좋아요: 청결 상태, 직원 및 서비스
This was an unexpected start for my mother and I. I was truly hesitant at first because I had heard some "things" about this motel and it's location.
The first thing that caught me was not only was it under new management, but they were very respectful, helpful, and went; the extra mile to make this experience as comfortable as possible for mom and me.
Thank you, Travelodge of Grants Pass for going above and beyond!
Christine
2024년 1월에 24박 숙박함
답변 제공: Tyler & Christine, GMs 님, 2024년 2월 2일
Dear Christine,I hope this message finds you well. I wanted to take a moment to personally thank you for choosing to stay with us and for taking the time to leave such a kind review. Your feedback is truly appreciated and valued.I am thrilled to hear that you thoroughly enjoyed your stay with us and that our services met your expectations. It brings us great joy to know that our efforts in providing a comfortable and enjoyable experience have paid off.Once again, thank you for your kind words and for choosing our establishment for your stay. We look forward to welcoming you back in the near future.Warm regards,
4/10 - 별로예요
Thomas
2024년 1월 24일
별로예요: 숙박 시설 상태 및 시설
Beat up, beds cheap and uncomfortable, staff great, very clean, walls need repair , furniture looked ready for the dump, no desk or chair.....
Thomas
2024년 1월에 2박 숙박함
답변 제공: Tyler & Christine, GMs 님, 2024년 2월 5일
Dear Thomas,We are sorry to hear that your stay with us was not up to your expectations. We would like to assure you that we are working on addressing the issues you have raised, as we have received similar feedback from other guests as well.Please accept our sincere apologies for any inconvenience caused, and we hope to provide you with a better experience on your next stay with us.Thank you for your understanding.Best regards,Travelodge - Grants Pass Management Team
2/10 - 너무 별로예요
Daisha
2024년 1월 22일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Drug dealers all night long, dirty room, and no tv
Daisha
2024년 1월에 1박 숙박함
4/10 - 별로예요
Mark
연인과의 여행
2024년 1월 6일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No window lock, no window screen and sink was stopped up
Mark
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
Tian Yu 님, Vancouver
2024년 1월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tian Yu
2024년 1월에 1박 숙박함
답변 제공: Tyler & Christine, GMs 님, 2024년 2월 5일
We appreciate your review! We hope to see you again sometime!
2/10 - 너무 별로예요
Daniel
2023년 12월 23일
Daniel
2023년 12월에 5박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Joseph
2023년 12월 17일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked the room. When we got there, there they said . They had available rooms. They would put my money back on my card. I still haven't received it.
Joseph
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Lindsey
출장 여행, 가족 여행
2023년 11월 26일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Tons of trash. Broken down rigs rooms are very outdated and just bible was holding up tv. Looks like a lot of people living there permanently shouldn't be even rentable to guest. If alone I wouldn't have stayed and should have tried to stay else where but it was late. Beds were new but pillows and blankets bad I luckily always bring my own blankets and pillows
Lindsey
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
We are sorry that your experience was not what was expected. We have made many much needed improvements, with many more to come! We are now under new management as of the last 3 weeks, and hope to provide you with an enhanced experience in the future!
4/10 - 별로예요
실제 이용하신 고객
2023년 11월 21일
별로예요: 숙박 시설 상태 및 시설
Not so happy.
I was only wanting a place to lay my head so at least it was that. The toilet needed a good scrubbing, the tv didn’t work and although it had a table there was no chair. There was a major gap in the door but at least it locked.
실제 이용하신 고객
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
We sincerely apologize for the inconvenience you experienced during your stay. From the date of your stay with us, we are under new management and have made many well-needed and received changes. With many more on the way, we want to ensure we can better accommodate our guests.I, again, cannot apologize enough for how things were during your stay. It was utterly unacceptable.If you ever choose to come back, we hope to provide you with an enhanced stay where you can feel comfortable and safe, knowing that where you're laying your head down is clean and up kept. If you ever feel like coming back again to stay with us, we welcome you back with open arms and hope things are better this time!
2/10 - 너무 별로예요
John
2023년 11월 21일
John
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
We are sincerely sorry for the inconvenience caused to you during your stay, things could have been much better. If you would like to contact us via phone and let us know what exactly happened, we're here for you.We have currently been under new management for the last 3 weeks and have made many much-needed improvements, with many more on the way.
2/10 - 너무 별로예요
Carlos
2023년 11월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carlos
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
실제 이용하신 고객
단체 여행
2023년 11월 13일
별로예요: 직원 및 서비스
Kevin/Travelodge in Grants Pass lied & stole.
I can’t tell you about my stay. I wasn’t able to check in because the attendant wasn’t at the front desk. I arrived at the Travelodge at 2:50a to check in and no one was around. In the ten minutes I waited. I rang the “night bell” a few times. I yelled out to see if anyone was there or not. I even called the office while I was at the front desk and no one stepped out to help, so my friends and I left to find another place to stay.
at 3:05a i made the call to see if anyone was there yet to speak to about getting a refund. Kevin took my call and i relayed to him thay no one was there and he responded by saying that he was there the entire time, in the back office playing his game. He asked for my name and told me that they didn’t have my money.
I went to the virtual chat on Hotels.com and chatted with Elaine. she was helpful and courteous but informed me that she couldnt refund me. Kevin told her I checked in and he saw me leave, which was an all out lie. I told her I even have a video of us waiting with Kevin no where in sight!
But Elaine couldnt help me without breaking protocol. she isn’t to blame. she was doing her job as trained.
Im very displeased and disappointed.
실제 이용하신 고객
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. Kevin is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
6/10 - 괜찮아요
Mike
연인과의 여행, 반려동물 동반 여행, 가족 여행
2023년 11월 12일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was great. The check in was awesome. But seeing people shooting up drugs while sitting on the staircase, the 7 cars being worked on in the parking lot and the man passed out infront of the vending machine with the needle in his arm was not a great reflection of what the property could be.
Mike
2023년 11월에 2박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
10/10 - 훌륭해요
Caitlin caidence
2023년 11월 4일
Caitlin caidence
2023년 11월에 3박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
Thank you so much for your review! We greatly appreciate your business and hope to see you again soon!
8/10 - 좋아요
JEFF
가족 여행
2023년 10월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
JEFF
2023년 10월에 1박 숙박함
4/10 - 별로예요
Liz
출장 여행
2023년 10월 15일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Liz
2023년 10월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
4/10 - 별로예요
Mandy
2023년 10월 7일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was good but maid came in early while we were sleeping. Didn’t knock
Mandy
2023년 10월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Meghann
2023년 9월 23일
Meghann
2023년 9월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
10/10 - 훌륭해요
Gregg
2023년 9월 20일
좋아요: 편의 시설/서비스
Super friendly and convenient location
Gregg
2023년 9월에 1박 숙박함
8/10 - 좋아요
Velma
2023년 9월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
WIFI signal was spotty... Otherwise things were fine
Velma
2023년 9월에 1박 숙박함
8/10 - 좋아요
Wayne
2023년 9월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wayne
2023년 9월에 1박 숙박함
4/10 - 별로예요
Chris
2023년 9월 6일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No, just avoid. The property is dilapidated; the shower was dirty, the location wasn’t good; the parking lot was dark; other than the staff who was great and friendly - I would never stay here again.
Chris
2023년 9월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Chan
가족 여행
2023년 9월 4일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chan
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Raghunath 님, Fairfield
2023년 8월 31일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Half the residents were sitting in chairs outside their rooms at midnight and smoking. The room was filthy and toilet overflowing.
Raghunath
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
8/10 - 좋아요
Perry
2023년 8월 27일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Perry
2023년 8월에 1박 숙박함
4/10 - 별로예요
mouaz
단체 여행
2023년 8월 21일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
so many broken stuff inside the room that is easily fix, like shower water head, or the bathroom fan.
i dont mind simple things as long as its working
mouaz
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
8/10 - 좋아요
Michael
2023년 8월 20일
Michael
2023년 8월에 5박 숙박함
8/10 - 좋아요
danielle
2023년 8월 20일
danielle
2023년 8월에 5박 숙박함
2/10 - 너무 별로예요
Amara
연인과의 여행, 반려동물 동반 여행
2023년 8월 18일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The office smelled like something died in there. The room was absolutely dirty, looked like the previous person left and we got the room directly after. Nothing was wiped down. The shower had mold on it, and the trowels had stains. Definitely learned my lesson and should have turned around when the light to the sign wasn’t even on. Waste of money. Will not be coming back. Please learn how to clean your rooms.
Amara
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
4/10 - 별로예요
Richard
2023년 8월 13일
Richard
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Lavendar
2023년 8월 12일
Lavendar
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
4/10 - 별로예요
Nick and Laina
2023년 8월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was decent but junky
Nick and Laina
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
8/10 - 좋아요
Delilah
단체 여행
2023년 8월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Call direct! A good spot to rest your head
To stay at this little spot right off I-5, you need to CALL them DIRECTLY. Using a platform to book nearly cost me my room! However, the manager sorted it out and got my 2 other guests and myself into 2 rooms at great prices because of the stress and us pulling in at 3:30 am (short stay, only til 11 am the next day). Kevin did everything he could to make it right and put us up for the night. He is wonderful!
Delilah
2023년 7월에 1박 숙박함
4/10 - 별로예요
Lance
2023년 7월 31일
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Shitshow
I was very disappointed to return to my room Saturday evening and find it had not been made up at all. Bed stripped with new linen but bed not made. Garbage can was full. Front desk was very helpful and attentive when I complained.
Lance
2023년 7월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.