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알 하람 호텔 - 바이 알 라우다 여행 후기


이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 112개 이용 후기 중 26개" "
평점 8 - 좋아요. 112개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 112개 이용 후기 중 30개" "
평점 4 - 별로예요. 112개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 112개 이용 후기 중 9개" "

6.8/10

청결 상태

6.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Zainab

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel
Wonderful experience in a beautiful city!
2020년 3월에 4박 숙박함

6/10 - 괜찮아요

MOHAMED

좋아요: 객실의 편안함
별로예요: 청결 상태
لن أكرر التجربة
فقط موقع الفندق جيد الفندق قديم غير مجدد مستوى النظافة تحت المقبول معاملة موظفين الريسبشن بكل تأكيد ووضوح دون المستوي وجافة جداا ويوجة كلام صلف تعامل غير احترافي الإفطار متونع دفعت مبلغ كبير لاني سألت عن سعر اليلة اكتشفت انة ارخص كثير عند الحجز من الفندق الوصول للفندق صعب جداا مع غلق المنطقة المركزية
2020년 1월에 2박 숙박함

8/10 - 좋아요

asma

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
جيد
جيدة ممتاز قريب من الحرم جدة باب النساء لكن يعيبه النظتفة السجاد متسخ جدا والأكل غير جيد ولم يعجبنا
2020년 1월에 3박 숙박함

8/10 - 좋아요

Shaimaa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
مريحة جدا جدا
2020년 1월에 3박 숙박함

10/10 - 훌륭해요

Asma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to Masjid al nabawi, nice clean hotel
2019년 12월에 2박 숙박함

8/10 - 좋아요

Muhammad Ashfaq

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

8/10 - 좋아요

TAREQ

좋아요: 객실의 편안함
별로예요: 청결 상태
مقبولة
2019년 7월에 3박 숙박함
답변 제공: Abdallah Gohary 님, 2019년 8월 19일
Thanks forchossing Al Haram Hotel and for your review, looking forward to welcoming you again soon at one of Al Rawda Hotels

10/10 - 훌륭해요

GALAL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 5박 숙박함

10/10 - 훌륭해요

GALAL

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 5월에 5박 숙박함

6/10 - 괜찮아요

Abdalla

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
فندق مستواه نجمتين
الاقامه مقبوله . مستوي الاكل في المطعم مقبول.
2019년 5월에 2박 숙박함

2/10 - 너무 별로예요

Mohammed

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
Many thanks more than excellent trip we will try to make it again
2019년 4월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I wouldn’t go there again unless it’s free.. Condition of property from inside is rubbish. Tap falls of in shower while showering. Drain smells. Light switches broken. Electrical cable broken & taped up.. Hotel inter phone in the bathroom don’t work. TV remote doesn’t work. Kettle doesn’t work properly. No instructions for locker or any other things.. No go from me..
2019년 4월에 3박 숙박함

10/10 - 훌륭해요

mohamad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
جميل ولكن النت ضعيف حتى لو كانت شريحتك في جوالك
رائعه .. الملاحظه الوحيده النت ضعيف جدا واكثر الاحيان لايشتغل في الغرف
2019년 4월에 2박 숙박함

8/10 - 좋아요

mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
مكان وائع
2019년 4월에 3박 숙박함

10/10 - 훌륭해요

muhammad 님, Kuala Lumpur, malaysia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to women gate through masjid e nabawi
2019년 3월에 7박 숙박함

8/10 - 좋아요

amal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2019년 4월 13일
Thank you for choosing Al Haram Hotel, we wish to welcome you again very soon

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to haram and women’s entrance. Stay was good overall
2019년 3월에 5박 숙박함
답변 제공: Abdallah Gohary 님, 2019년 4월 13일
Thank you for choosing Al Haram Hotel, we wish to welcome you again very soon

10/10 - 훌륭해요

실제 이용하신 고객

2019년 3월에 1박 숙박함
답변 제공: Abdallah Gohary 님, 2019년 4월 13일
Thank you for choosing Al Haram Hotel, we wish to welcome you again very soon

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Very very nice hotel the staff were Exlant special thanks for mr Ahmed Shukry for his very nice personality and hospitality and handling the hotel mgt .
2019년 3월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2019년 4월 13일
Thank you for choosing Al Haram Hotel, Thanks for your good words we wish to welcome you again very soon

8/10 - 좋아요

Muhammad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
موقع ممتاز ... وسعر معقول .. سأعود .
المصاعد زحمه لدرجه غير طبيعيه ... إما بسبب ان الغرف كلها ممتلئه او بسبب ان نصف المصاعد لا تعمل .. او تعمل ببطئ شديد ..
2018년 12월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2019년 2월 7일
نشكركم على إختياركم لفندق الحرم ونأسف لما واجهتموه من زحام المصاعد خلال أوقات الصلاة وكما لاحظتم فقد تم استبدال نصف مصاعد الفندق بمصاعد جديدة وحاليا يتم استبدال باقي المصاعد وهو ما تسبب في الزحام مع ارتفاع نسبة الاشغال من المتوقع الانتهاء من استبدال باقي المصاعد وبدء تشغيلها خلال شهر نتمنى دوام اختياركم لفنادق الروضة ولكم جزيل الشكر

8/10 - 좋아요

AMER 님, uae

좋아요: 직원 및 서비스, 객실의 편안함
الموقع وموظف الاستقبال
2018년 11월에 2박 숙박함
답변 제공: A. Gohary 님, 2018년 11월 28일
نشكركم على اختياركم لفندق الحرم نتمنى خدمتكم دوما وفي انتظار عودتكم القريبة بإذن الله

4/10 - 별로예요

sharifah monaliza

별로예요: 청결 상태, 직원 및 서비스
the elevator/lift not enough.have to wait for 10minutes.we have to climb the stairs to our room in 6th floor for several times.and the lift also open at every floor when we used to go down. ija the room also not really clean by the housekeeping.the only positive thing is only near nabawi mosque..
2018년 10월에 3박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 11월 6일
Dear sharifah monaliza, Greeting from Al Haram Hotel, Thank you for choosing AL Haram Hotel, Thanks a lot for taking time to write to us your comment about the saty, as you might notice that we are in the middle of the process of replacing all our elevators by new elevators with the last technology. we are so sorry for the incontinence that you faced, we will delver your comment to all concerning department and emphasis that you will not face such issue, our new elevators will be ready very soon and you will note face any such troubles Thanks again for choosing Al Haram Hotel

4/10 - 별로예요

Hasan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함

6/10 - 괜찮아요

mohammed

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
سيى
المواقف صغيره ومنعونا من ادخال السياره بسبب عدم وجود مواقف فاضيه والاصنصير مزحوم وبطي
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

Nabeel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
موقع الفندق قريب جدا من باب النساء.
2018년 7월에 6박 숙박함

10/10 - 훌륭해요

Ahmer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 7월 2일
Thank you for choosing Al Haram Hotel, we are very glad that you liked the stay and services looking forward to welcoming you soon again at one of Al Rawda Hotels

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2018년 6월에 1박 숙박함
답변 제공: A Gohary 님, 2018년 7월 2일
Thank you for choosing Al Haram Hotel, we are very glad that you selected our hotel, we wish that we can give you better servoce in the future

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Great place, near to Al-Haram female gate
2018년 6월에 2박 숙박함
답변 제공: A. Gohary 님, 2018년 7월 2일
Thank you for choosing Al Haram Hotel, we are very glad that you liked the stay and services looking forward to welcoming you soon again at one of Al Rawda Hotels

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Housekeeping was helpful and friendly but the reception was not. Whenever u call to request iron or any other things, it takes 1 to 2 days to arrive in your room!!
2018년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2018년 6월에 1박 숙박함

8/10 - 좋아요

mohammed

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 4박 숙박함
답변 제공: Gohary 님, 2018년 6월 17일
Thank you for staying with us, we are very proud that you selected our Hotel

4/10 - 별로예요

Mumin 님, London

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room 1010 is awful Dont get a room near the lift because u won't be able sleep Wouldn't recommend it
2018년 5월에 3박 숙박함
답변 제공: Gohary 님, 2018년 6월 17일
Dear Mumin, Greeting from Al Haram Hotel, we feel so sorry about the inconvenience that you faced during your stay at Al Haram Hotel, I wish that you advised us during your stay so we might be able to change your room. we look forward to serve you again in the near future.

2/10 - 너무 별로예요

Ehab

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Miserable stay
The only good thing is that the hotel is near prophet’s Mohamed Mosque, other wise everything was very very very bad starting from the room cleanliness, smell of the bathroom, food quality, helpfulness of the staff
2018년 5월에 1박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 6월 1일
Dear Mr. Ehab, Greeting from Al Haram Hotel Thank you for your time and to send us you feed back Firstly I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. I also note your feedback regarding the staff attitude as well as the service levels. I am sure that our management will investigate the case to solve it. Once again, please accept our sincere apologies and we look forward to serve you.

8/10 - 좋아요

Mohamed Elmasry

좋아요: 직원 및 서비스, 객실의 편안함
Good hotel near to the woman enterance of al haram alnabawy There is free parking. Which helped a lot. The hotel facility is a bit old but ok. Check out time is very convenient ,I did after Zohr prayer. Elevator is a bit croudy before prayer time. Try to go early. Did not try the restaurant. In general it is recommended .
2018년 5월에 1박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 5월 6일
Dear Mr. Mohamed, Thank you for choosing Al Haram Hotel, It was our honor to have you as our guest. Thanks a lot for your beautiful and nice words. we are looking forward to welcoming you again at Al Haram Hotel.

10/10 - 훌륭해요

KAMRAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very n Hotel very Close to Ladies area Very Clean
The stay was great nice hotel near Haram very close to ladies area lot of food Pakistani Restaurant near transport to Mecca we had a problem with lights the tech came in 5 minutes did not eat the food at this hotel so cannot comment front desk help was great let us stay until after Zuhar prayer over all will give this hotel 5 stars for service and location it is behind Overly Hotel
답변 제공: Abdallah Gohary 님, 2018년 5월 1일
Dear Mr. Kamran, Thank you very much for your beautiful words and for choosing Al Haram Hotel for your stay in Al Madina Al Munawara. we are looking forward to welcoming you again soon at any of our Hotels - Al Rawda Hotels group. Best Regards,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean not fresh air bad smell etc Elevator always is late coming
2018년 4월에 3박 숙박함
답변 제공: Abdallah 님, 2018년 4월 26일
Dear Sir, Firstly I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. Once again, please accept our sincere apologies and we look forward to serve you.

2/10 - 너무 별로예요

Salman

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience overall
We stayed in hotel for 5 days on umrah trip. Check in was awefully slow with no english speaker at front desk. It took us 2 hrs to get a room. Pain didnt stop here, we were given room 827 which had a leak bath tub. Bath room floods in couple of hrs without being used. Housekeeping couldnt help finally got the room changed after a day. Elevators overly crowded and literally have to jump in the elevator as soon as it come else you will stand there waiting. Pros: it's close to women entrance and breakfast was decent.
답변 제공: Abdallah Gohary 님, 2018년 4월 9일
Dear Mr. Salman, Greeting from AL Haram Hotel, Thank you for choosing Al Haram Hotel I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. we have a plan to replace all the hotel elevators and we have already paid the deposit for it and it will be finalized before Hajj season

10/10 - 훌륭해요

huseyin 님, istanbul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice holiday nearest everywhere good climate etc
2018년 3월에 3박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 4월 7일
Thank you for choosing Al Haram Hotel and for your good words that encourages us for better service and better performance looking forward to welcoming you again soon at Al Haram Hotel

6/10 - 괜찮아요

Habbib

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Pay more or less and avoid this hotel
Rubbish WiFi I think the management should not advertise that they provide WiFi because it is a rubbish connection. During my 5 day stay half the lifts stop working. Best thing about this hotel is the location. I would pay more money to avoid this hotel.
답변 제공: Abdallah 님, 2018년 4월 3일
Firstly I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We have singed a contract to replace all our elevators by new Mitsubishi elevators and we have already paid the deposit and we expect to finalize this process before Hajj season. Once again, please accept our sincere apologies and we look forward to serve you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Close to Haram
Good location right across Oberoi and gate 25, 26 to the Prophet's masjid. Clean rooms, easy check in. Value for money.
2018년 3월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 3월 31일
Dear Our valuable guest, Thank you for choosing Al Haram Hotel Thanks a lot for your good words that encourage us for better performance looking forward to welcoming you again in Al Haram Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfaction overall, will go back again
2018년 3월에 6박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 3월 21일
Dear our valuable guest, Thank you for selecting Al Haram Hotel, thank you also for spending time to rate our hotel, looking forward to welcoming you again at Al Haram Hotel

6/10 - 괜찮아요

Moath

좋아요: 객실의 편안함
2018년 3월에 1박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 3월 21일
Dear Mr. Moath, Thank you for selecting Al Haram Hotel, thank you also for spending time to rate our hotel, looking forward to welcoming you again at Al Haram Hotel Best Regards,

6/10 - 괜찮아요

Saidul

좋아요: 객실의 편안함
Good Location but needs TLC
The reception was disappointing. Apparently there’s a new tax imposed by the government. I had to pay SAR 90.00 for two nights in top of the booking fees. The reception failed to convince me the amount of tax they charged since in Mecca for the previous two nights in a much better hotel I had paid only SAR 45.00. The elevators are a nightmare and the washroom very old and requires renovation. Conveniently located near gate 25/26 of the Prphet’s mosque, this hotel has a lot of potential but really needs some improvements in customer service.
2018년 3월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 3월 21일
Dear Mr. Saidul, Thank you for choosing Al Haram Hotel, we are sorry for any convenience that you faced during your previous stay at Al Haram Hotel, regarding the taxes as you know it's a percentage from the room rate according to the new regulations from government. regarding your comments about the elevators, we already signed a contract with Mitsubishi company and paid the deposit to replace all the hotel elevators but we will do this after Ramadan as the new elevators will reach us from abroad, looking forward to welcoming you again soon and we are sure that you will find better service. Thanks again for spending your time to write to us your comments. Best Regards,

8/10 - 좋아요

Nabeel Shamshad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 3월 18일
Thank you Mr. Nabil for choosing Al Haram Hotel for your stay in Al Madina Al Munawara, we hope that we welcome you again in the near future Best Regards

6/10 - 괜찮아요

Tariq

별로예요: 청결 상태
2018년 3월에 2박 숙박함
답변 제공: Gohary 님, 2018년 3월 10일
Dear Mr. Tariq, Thank you that you chose Al Haram Hotel for your stay in AL Madina, We hope that you have enjoyed your stay, we are looking forward to welcoming you again in the near future to provide you better service Best Regards

8/10 - 좋아요

Muneeb 님, New Jersey, USA

좋아요: 청결 상태
별로예요: 직원 및 서비스
Hotel is pretty close to Haram
Front desk takes forever to check in. There is no concept of lines, people just try to cut you off and show no patience. Rooms were clean but the hotel needs to be renovated. Elevator takes forever (about 10 mins) every time you try to get on - definitely needs some work. Breakfast was great, had good variety!
2018년 1월에 4박 숙박함
답변 제공: Abdallah 님, 2018년 1월 30일
Dear Mr. Muneeb, Thank you for choosing Al Haram Hotel, we are sorry the inconvenience that you faced during your previous visit to AL Haram Hotel, your comments are a good chance for us to improve our service and will be delivered to all concern management. regarding the renovation plan and as you might notice we are already processing a renovation plan s we have renovated 9 floors till now and we will replace all elevators after Ramadan, hope your enjoy better your next visit to Al Haram hotel. again we thank you for your comment and for the time that you spent to write it. Best regards,

4/10 - 별로예요

Sharjeel 님, atlanta ga usa

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s little worn out. Staff isn’t that helpfull
Locations is great. No doubt. Staff isn’t that helpfull. The manager is nice. The rooms are ok. For the location it’s worth it. They take forever to clean the rooms. FYI
2018년 1월에 3박 숙박함
답변 제공: Abdallah 님, 2018년 2월 1일
Dear Mr. Sharjeel, Thank you for choosing Al Haram Hotel, your comment is very valuable to us, we will deliver your comment to management regarding housekeeping to take actions regarding it and to make sure that your next visit to Al Haram Hotel will be more enjoyable. Best Regards

10/10 - 훌륭해요

Faisal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good, Amazing Location
It was very nice and pleasant
2018년 1월에 2박 숙박함
답변 제공: Abdallah Gohary 님, 2018년 1월 22일
Dear Mr. Faisal, Thank you for choosing Al Haram Hotel, we are very glad that you enjoyed your stay with us. Thanks a lot for your positive words that encourage all our staff looking forward to welcoming you again at Al Haram Hotel. Best Regards