The room is comfortable, the staff and the room service is terrible. There is no hospitality at all, i never seen anyone smile at this hotel, no respect. I callefd the house keeping to bring me coffee and sugar, the staff member replied to me you have to pay, I was very disappointed from the way he tallks. I asked them also to bring me an iron untill next I was waiting , when I called again the next day asking, no one answer the phone, when i gave up I had to call the Manager and complain, he was very understanding and he said to me please give us one more chances, after I said to him I am leaving the hotel now in 5 minutes I had the coffee and the iron and four people were at the door asking if I need any thing else. I supposed to stay for three days, but I stayed only two days because of the bad service. When I checked out the staff member took the room keys and threw it on the counter and told that set. The Staff need traiming to learn about the Hotel hospitality and how-to respect people. For the first time in my life been in different hotels all over the world had terrible experience like this. It's very sad nice hotel like this with unprofessional staff.