Thank you Norman Chapel Street is a fun loving Street and all our Guests enjoy staying at SmartStay Melbourne

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We have larger rooms if you wold prefer Thank you Ann

Thank you for the feed back I am not sure what you mean by not clean enough We spend hours every day cleaning every room One hour each day is spent cleaning a room at huge costs Can you make any suggestions Ann

Thank you We see the accommodation As great value for money

I am sorry you have given us such a bad review I was in the next room to the Guest you were complaining about and didn’t hear any noise Sometimes guest enjoy complaining so it makes them feel important We only like to have happy contented Guests staying at the Holiday House All the best Safe Travels Ann

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Thank you for your feedback Yes you did receive a refund and I am sorry you missed out on great accommodation Reception closes at 10pm and we don’t accept late check ins We are a small business and try very hard to please everyone but I need my sleep All the best Ann

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Thank you for the feed back This is a really bad review We would never use dirty towels or not vacuum the floor dirty cutlery Is there everything good you could say You are not a suitable guest for SmartStay Melbourne as none of what you are saying is true We wish you well and hopefully one day life will be better for you All you have done is upset me as a huge effort goes into the accommodation everyday Ann

Thank you for the feed back Ann

Hi Joosin I am sorry and shocked that you could give us such a bad review. We value all our guests and try so hard to please Thank you Ann

Thank you for staying at SmartStay Melbourne

Hi Clifford Thank you for the feed back It is very hard to please all our guests Everyone who stays in Room 101 keep coming back and requests that room All the best SmartStay Melbourne

Thank you Les for the feed back We do have larger rooms with a courtyard I think you would like room 101 next time you stay All the best Ann

Thank you for the feed back We have 3 large jars of vegemite in the cupboard I am so sorry next time if you need anything extra please ask We like our guests to be happy little vegemites all the best An

Thank you for the feed back Pleased you enjoyed Breakfast. All the Best Ann

Thank you for the feed back. The bed is now quiet.. all the Best. Ann.

Thank you for the feed back We stopped using a top sheet as guest sleep on top of the top sheet Look forward to seeing you again soon All the best Ann

Thank you for your feed back I am so sorry you felt the room was dirty.The staff and I spend hours everyday cleaning rooms for your comfort.We don’t have very dirty rooms I would not allow it and the Staff would not be employed. Thank you Ann

Thank you for the feedback. I am sorry you feel this way and not sure where this horrible review came from as we try so hard to please all of our Guests. Drugs are band and we are not a half way house. Thank you Ann

Thank you for staying at Smartstay Melbourne

Thank you for the feed back. It is great that you went into all that detail. We look forward to seeing you and your boy again soon Thank you Ann

Hi Leo. Thank you for staying with us and the 5 out of 5. Look forward to you staying with us again All the Best Ann

Thank you for staying with us it was good The Swans won All the best Ann

Hi Shaun Thank you for the feedback. see you soon Ann

Thank you we enjoyed you staying with us Ann

Thank you for the feedback glad you enjoyed your stay with us Ann

Thank you it was good to meet you Ann

Thank you Rod I spend hours cleaning Ann

Thank you Marg We enjoyed having you stay with us look forward to Seeing you again soon Love to your son Ann

Thank you for the feed back look forward to seeing you soon SmartStay Melbourne

Thank you for staying at SmartStay Melbourne our queen room would have been more suitable for you but you booked A room with a shared bathroom Ann

Hi Juliette, I am so sorry you did not enjoy your 5 days stay with us. We tried very hard to please you. I even offered you my home made lemon slice. Check in is at 2pm so you did check in early. A chromecast,is available from reception. We have Smart TV's in all the rooms and there is an app on your smart phone to watch Netflix Utube ABC and all the TV series you can think of. We use a Key Card System for your safety so you can access your room and front door. If the card is near your mobile phone it will deactivate as mentioned to you when you checked in. The someone who entered your room was one of my new staff, he made a bad mistake and deeply regrets his actions thinking the room was empty. I told you how very sorry I am for the young mans mistake. Julie we all make mistakes and forgiveness is so important in life. I wish you well and all the best Thank You Ann SmartStay Melbourne.

Thank you for the feed back. Look forward to seeing you again soon. SmartStay Melbourne.