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앵커 온 콜린스 클래식 여행 후기

앵커 온 콜린스 클래식
325 Collins Street, Melbourne, VIC

이용 후기

5.4
평점 10 - 훌륭해요. 13개 이용 후기 중 2개" "
평점 8 - 좋아요. 13개 이용 후기 중 3개" "
평점 6 - 괜찮아요. 13개 이용 후기 중 0개" "
평점 4 - 별로예요. 13개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 13개 이용 후기 중 3개" "

5.8/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DONT STAY HERE, unhygienic, unsafe, no support....
The accommodation did not present as advertised and did not have enough seating for the guests to eat or sit together. The bathrooms were unhygienic and the down lights throughout the unit were hanging down from their mounts - fire hazard. The door handles on most doors were falling off. The Foxtel did not work (no tv) the entire premises was very poorly presented. We were given the wrong wifi password. I contacted the booking people who referred me to administration. No reply to our email, still no response. The property is falsely advertising the property and will not return messages left. Our family holiday was ruined by the shabby accommodation and we Paid premium price for the stay. Will never use anchor properties again, just glad none of us became ill from staying there. Horrific experience.
2019년 11월에 2박 숙박함
답변 제공: Gwen 님, 2019년 11월 13일
Thank you for taking the time to leave us your feedback. Our team works really hard to offer you the best home away from home accommodation. With regards to your concern, we are sorry you have experienced this kind of service. We will endeavor to attend to all your comments. We hope we can do better on your next stay! Kind regards, **Reservations Team**

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location is good. Near to train & tram stations and pick-up points for tour buses. We were not provided garbage bags.
2019년 5월에 7박 숙박함

4/10 - 별로예요

Michael 님, Noosa Heads

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not What was advertisied
This property is a breach of the ACCC laws for fails advertising. Showers had mould in them. It was advertised as plenty of room, there was no room to move around the main bed room bed. We booked 4 king singles and did not get them. Door handles and tower holders where falling off. patch marks ion the wall. Some one need to spend a couple of days cleaning and doing minor repairs. Ensuite door doses not close properly. Location was good
2018년 9월에 3박 숙박함
답변 제공: Roselle 님, 2018년 9월 13일
Hi Michael, Good day! Thank you for choosing to stay at one of our properties at Anchor on Classic last Sept 6-9, 2018. We apologize if we have not met your expectations when you checked in. We value our customer's feedback because we believe that through these comments, we will be able to improve our facilities and services. Our maintenance staff have already been checking and doing some fixtures of our units to ensure next guest satisfaction. Once again, our sincere apologies for the inconvenience caused during your stay with us. Have a great day! Best Regards, Customer Service Representative

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
disappointed with the apartment,loved the location
The apartment had no balcony (as pictured in the sample photos on the website) not even a window to the outside world! There was a tiny internal sun room, the only source of fresh air. Everyone felt stuffy in their bedrooms. You have to walk through one of the bedrooms to get to another, poor privacy I think there were 20 pillows in the apartment all made from concrete. The tiny lounge room did not cater for more then 5 people seated. Plenty of towels and great location.
2018년 1월에 3박 숙박함

4/10 - 별로예요

Elisa 님, cudgen Nsw

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Easy access to CBD
This apartment was nothing like the photos. Very mis-leading. If you want to stay here mid week then that's ok but from Friday until Sunday, don't expect to get to sleep until after 2am. A night club is situated directly below and the music is extremely loud coming through the floor. The lounge area only really seats 4 some what comfortably. Very disappointing for the amount of money paid to stay here.

4/10 - 별로예요

pauline 님, melbpurne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not the apartment in the photo
The Anchor on Collins claims to only have two rooms, 1 x one bedroom apartment and 1 x 4 bedroomed aprtment. The apartment I stayed in was neither of those pictured. It was dirty, poorly furnished and outdated. The was no air conditioner in the bedroom and the dishwasher was broken.
2017년 11월에 6박 숙박함

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Living in the center of the city.
The apartment situated at 400 Little Collins St was not the one I originally booked (at 350 Collins Street) as apparently there was a plumbing problem at the original. None-the-less the substituted apartment was just as conveniently located and of a good standard. I'll never know if I did better or worse due to the change as I never did see the originally booked apartment. Besides this, I was impressed by the service and how some minor issues such as the TV and hot water kettle were fixed immediately by the maintenance guy. Overall, I'm glad I chose the apartment option.

2/10 - 너무 별로예요

Steve 님, New South Wales

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here. It was disgusting.
Xmas night arrived. Check in lady Sandy was late meeting us, but she was very pleasant and could see by our faces we were very disappointed. OMG it was horrible. Dingy, shabby, dirty and so noisy, the walls were paper thin and the people next door may as well have been in our apartment.Not one window but had an "atrium" in the centre of apartment, it was the dumping ground for old mops buckets and unidentifiable rubbish. We had to close the blinds around it because it was so off putting to look at. One bedroom was only accessible by walking through another bedroom and it had no aircon at all. The other rooms had a/c but the batteries were flat in the remotes!! Cigarette butts scattered on the floors, cockroaches loved the place. One bed was truly that old and should have been thrown in the dump years ago. The linen, well sleeping in a bed that had linen on it that was stained yellow was kind of yuck. By this stage we could not have cared less and couldn't wait for morning to come to find somewhere else. We paid a bucket load to stay here as well as an extra fee due to a date change. So not what the photos show, oh wait the picture of the foyer is correct.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Penthouse with views of city.
Beautiful views of the city, nice apartment, two bedrooms and two bathrooms. Very cold. The installed a new heater the next day. But we still have terrible colds. Sixteen steps up to the room were hard on my knees with cane.

8/10 - 좋아요

WING YU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

Fenty L

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unbelievable apartment !
I booked a 4 nights for a 4 bedroom deluxe apartment for 8 seniors friends , stated in the booking the apartment is 160 m 2 with balcony . I end up with a an apartment like a college dormitory . -The master bedroom with double bed attach to walls so we had to climb up the bed . - 2 nd room is Ok - 3 rd & 4 th bedroom is adjoining with bunk bed . So its like 4 pax in a room . - No balcony and No windows at all !!!! - Dining table was not stable . I had complained to the representative who show me the apartment but no answer , even I send email to concierge ..but no response . For the price I paid , I should book a similar property like service apartment with 2 room and 2 bedrooms with a full reception . -The plus point is they allowed 2 of my friends to check out later bcs they have a late flight , bcs they can not stored the luggage anywhere in the building -The location is convinient for shopping and transport

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
The location was excellent for a long weekend with friends. The view out over the city was awesome although the common areas were looking a bit tired.

10/10 - 훌륭해요

Jonathan 님, Melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Amazing room, great service and cheap. Doesn't get any better than that Cheers