We were advised to text message half an hour prior to our arrival which we did, once we did arrive we were not met by anyone. We waited in the foyer for approximately 45 minutes before a staff member greeted us. The car parking area was blocks away and there was a policy that all keys including the car park entry key needed to be left in the hotel room. This was problematic as you had to walk to your car, find a park close to the hotel, go back to your room to collect your luggage and leave your keys in the room. There were no complimentry shampoo, conditioner or soap. The room was not very clean with dust on the blinds and trims, dirty kitchen bench (coffee cup and sugar marks) but the shower was the worst - you could not see through the lower half of the glass door.