야외 수영장, 06:00 ~ 21:00 오픈, 무료 카바나, 일광욕 의자

크라운 플라자 멜버른, IHG 호텔 여행 후기

4.5 out of 5
크라운 플라자 멜버른, IHG 호텔
1-5 Spencer Street, Docklands, VIC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 582개" "
평점 8 - 좋아요. 1002개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 92개" "
평점 4 - 별로예요. 1002개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 28개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jee hong

2023년 12월에 1박 숙박함
답변 제공: Cronwe Plaza Melbourne 님, 2023년 12월 6일
Dear Jee Hong,Thank you so much for taking the time to leave us a perfect 10 out of 10 review! We're absolutely thrilled to hear that you had such a fantastic experience during your stay.Our team works hard to ensure that every guest has a memorable and enjoyable time with us, and it's incredibly rewarding to receive such positive feedback. If there are any specific aspects of your stay that stood out or if there's anything you'd like to share with us, we'd love to hear more.We truly appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything we can do to make your next visit even better, please feel free to let us know.Safe travels, and we look forward to hosting you again!Best regards,Crowne Plaza Melbourne Team

10/10 - 훌륭해요

Kyeong

2023년 8월에 4박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2023년 8월 30일
Dear Guest,Thank you for your positive feedback! We are so pleased you had a great stay

10/10 - 훌륭해요

Gisu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다.
깨끗하고 친절합니다. 위치도 편합니다.
Lobby
식당 (저녁)
5층
2023년 6월에 5박 숙박함
답변 제공: Michelle 님, 2023년 7월 15일
Dear Gisu, Thank you for taking the time to rate and review us. We are pleased to hear you enjoyed the location of the location and found the team to be friendly. We hope to see you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

David James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, great staff and lovely breakfast!
2024년 4월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 4월 19일
Dear David James,Thank you for sharing your feedback following your recent stay at Crowne Plaza Melbourne.We're thrilled to hear that you enjoyed our excellent location, found our staff to be great, and had a lovely breakfast experience. Providing exceptional service and ensuring our guests have a pleasant stay is always our top priority, and it's fantastic to know that we were able to meet your expectations in this regard.Your kind words have been shared with our team, and they are delighted to hear that their efforts were appreciated.Thank you once again for choosing Crowne Plaza Melbourne. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Crowne Plaza Melbourne

8/10 - 좋아요

Helmut

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay and check in was easy and fast
2024년 4월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 4월 15일
Dear Helmut,Thank you for sharing your positive review! We appreciate you choosing to stay with us and hope to welcome you back in the future.

10/10 - 훌륭해요

Duanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awsome night.. very comfortable bed. Clean sheets and bedding
2024년 4월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 4월 8일
Thank you, Duanne, for your excellent review on Expedia! We're thrilled to hear that you had an awesome night with us and that you found our bed to be very comfortable with clean sheets and bedding. Your comfort is our priority, and we're delighted that we could provide you with a pleasant stay. We hope to have the pleasure of welcoming you back in the future for another wonderful experience!

10/10 - 훌륭해요

David James

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and breakfast!
2024년 3월에 3박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 4월 8일
Thank you, David James, for your wonderful review on Expedia! We're thrilled to hear that you had a fantastic experience with us and that you enjoyed our great location and breakfast offerings. Your satisfaction is our priority, and we're delighted that we could contribute to a memorable stay. We hope to have the pleasure of welcoming you back in the future for another excellent experience!

10/10 - 훌륭해요

Riko

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
最高でした
2023년 12월에 5박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 4월 8일
Thank you, Riko, for your fantastic review on Expedia! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back in the future for another outstanding stay!

10/10 - 훌륭해요

Mosese

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 3월 25일
Dear Mosese,Thank you for sharing your feedback with us on Expedia. We are delighted to hear that you had a very nice experience during your recent stay at our hotel.Providing exceptional service and ensuring our guests have a pleasant stay is our top priority, and we are thrilled that we could meet your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,

6/10 - 괜찮아요

Zakiah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Key did not work
2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 3월 22일
Hi Zakiah,Thank you for sharing your feedback, Zakiah. We apologize for the inconvenience you experienced with your key. Ensuring a smooth check-in process is important to us, and we regret that we fell short in this instance. Your comments will be addressed with our team to prevent similar issues in the future. We hope that despite this setback, you were still able to enjoy your stay with us. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were extremely helpful upon checkin and displayed a friendly maner. I would return again, rooms are small but location and staff were amazing!
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 3월 14일
Hi Tanya,Thank you for sharing your feedback following your recent stay at Crowne Plaza Melbourne.We're delighted to hear that our staff provided excellent service during your check-in and that you found them to be friendly. It's wonderful to know that you would consider returning to our hotel. We take pride in offering a welcoming atmosphere and ensuring that our guests feel well taken care of.We appreciate your comments regarding the size of the rooms and are glad that you found our location to be convenient. Your feedback is valuable to us as we continuously strive to improve our guests' experience.We look forward to welcoming you back on your next visit to Melbourne.Warm regards,Crowne Plaza Melbourne

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 3월 14일
Hi Michelle,Thank you for sharing your feedback about your recent stay at Crowne Plaza Melbourne. We hope to have the opportunity to make your next stay with us more enjoyable.Best regards,Crowne Plaza Melbourne

6/10 - 괜찮아요

samantha

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 3월 13일
Hi Samantha,Thank you for sharing your feedback about your recent stay at Crowne Plaza Melbourne.We're sorry to hear your experience didn't meet your expectations. Your satisfaction is important to us, and we'd like to learn more about how we can improve.Please feel free to reach out with any specific concerns you have. We hope to welcome you back for a better experience in the future.Best regards,Crowne Plaza Melbourne

8/10 - 좋아요

LILY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location . Breakfast has good variety.
2024년 3월에 4박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 3월 9일
Dear Lily,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our hotel's convenient location and that you found our breakfast offerings to be satisfying with a good variety.Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 2월 28일
Dear Amanda,Thank you for sharing your feedback about your recent stay at Crowne Plaza Melbourne.We're sorry to learn that your experience didn't meet your expectations. Your satisfaction is important to us. If you could provide more details about your concerns, it would help us address them better.Please feel free to reach out with any additional feedback or questions. We value your input and hope to improve for your future visits.Best regards,Crowne Plaza Melbourne

10/10 - 훌륭해요

Holly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked the location very convenient for transportation, hotel staff was really friendly, casino room views were amazing. The hotel having a pool was really convenient. Breakfast was really yummy.
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 2월 23일
Dear Holly,Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel.It's fantastic to know that you found our location convenient for transportation and that you enjoyed the amazing views from your casino room. We're delighted that our staff made your stay even more enjoyable with their friendly service.We're pleased that you found our pool to be convenient and that you enjoyed the delicious breakfast offerings. Providing a satisfying breakfast experience is important to us, and we're glad to hear that we hit the mark.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!Warm regards,

6/10 - 괜찮아요

Vicki

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great property, the only issue I had was finding the entrance as I arrived on foot. The entrance is clearer if you are arriving via a vehicle.
2024년 2월에 3박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 2월 22일
Dear Vicki,Thank you for taking the time to share your feedback regarding your recent stay at our property.We're delighted to hear that you found our property to be great overall. However, we apologize for any inconvenience you experienced in finding the entrance, particularly when arriving on foot. Your feedback is valuable to us, and we will certainly look into ways to improve signage and make the entrance more accessible for pedestrians.We appreciate your input, as it helps us to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

8/10 - 좋아요

yanthe

2024년 2월에 1박 숙박함
답변 제공: Cronwe Plaza Melbourne 님, 2024년 3월 21일
Thank you for your positive review,Yanthe! We're delighted to hear that you had a great experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Gaye

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central location is great for shows, shopping and dining
2024년 2월에 2박 숙박함
답변 제공: David 님, 2024년 2월 20일
Dear Gaye,Thank you for sharing your feedback regarding your recent stay at Crowne Plaza Melbourne. We're pleased to hear that you found our central location convenient for shows, shopping, and dining.If there are any specific areas where we can improve and elevate your experience to ensure a more enjoyable stay in the future, please feel free to let us know.We appreciate your patronage and hope to welcome you back soon.Warm regards,Crowne Plaza Melbourne

10/10 - 훌륭해요

Lela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed here previously and prefer this site.
2024년 2월에 5박 숙박함
답변 제공: David 님, 2024년 2월 20일
Dear Lela,Thank you for sharing your feedback with us. We appreciate your continued patronage and are pleased to hear that you prefer staying at Crowne Plaza Melbourne.If there are any areas where we can further improve your experience and elevate your stay, please don't hesitate to let us know. We value your feedback and aim to provide you with the best possible experience during your visits.We look forward to welcoming you back again soon.Warm regards,Crowne Plaza Melbourne

8/10 - 좋아요

Andrei

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location , standards , welcome at the reception
2024년 2월에 4박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 2월 14일
Dear Andrei,Thank you for sharing your feedback regarding your recent stay with us.We're pleased to hear that you appreciated our hotel's location and standards. Providing a convenient and comfortable experience for our guests is always our top priority.We also appreciate your feedback regarding the welcome at the reception. We apologize if your experience did not meet your expectations in this regard. Your feedback is valuable to us, and we will review this aspect of our service to ensure a warm and welcoming experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 - 훌륭해요

Hung

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking was a bit far from the hotel everything else is great
2024년 1월에 4박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 2월 14일
Dear Hung,Thank you for taking the time to share your feedback following your recent stay with us.We're thrilled to hear that you had a great experience overall. Your satisfaction is our top priority, and we're pleased that everything met or exceeded your expectations during your stay.Regarding the parking situation, we understand that the distance may have been a slight inconvenience. We appreciate your understanding and patience in this matter. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services and facilities.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,

8/10 - 좋아요

Xxx 님, Winnipeg

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was within walking distance.
2024년 2월에 2박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 2월 13일
Good eveing XXX,Thank you for sharing your feedback! We're delighted to hear that you found our location convenient and accessible to nearby attractions. If there's anything specific you feel we could improve upon to earn that extra star in the future, please don't hesitate to let us know. We value your input and hope to welcome you back again soon!Kind Regards,

4/10 - 별로예요

Michele

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Diabolical red light on the wall at the foot of the bed, so bright at night, affected sleep. Why spend money on black out curtains but design the security system like it is? Very badly designed. Staff at front desk did not seem to care when mentioned. Would not stay again. You can do better at this price point.
2024년 1월에 1박 숙박함
답변 제공: David 님, 2024년 2월 6일
Hi Michele,Thank you for taking the time to provide your feedback about your recent stay at Crowne Plaza MELFS - Melbourne. We sincerely apologize for the inconvenience you experienced with the red light at the foot of the bed, affecting your sleep. We appreciate your valuable input, and we regret that our security system design did not meet your expectations.Your comments regarding the front desk staff not addressing the issue as expected are also noted, and we will address this internally to ensure better communication and resolution in the future.We genuinely value your feedback, and we're sorry to hear that your overall experience fell short of expectations. We hope you might reconsider and give us another opportunity to provide you with a better stay in the future.If you have any further details or would like to discuss your stay, please feel free to respond. Your satisfaction is important to us.Best,Crowne Plaza Melbourne

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice but, found the rooms warm even though we had the A/C on not sure if it was working or not.
2024년 1월에 2박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 31일
Dear Claire,Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found the hotel nice.We apologize for any inconvenience you experienced with the room temperature. Our team is dedicated to ensuring the comfort of our guests, and we regret that the A/C may not have been working optimally during your stay. Your feedback is valuable, and we will investigate the matter to address any potential issues promptly.If you plan to stay with us again in the future, please don't hesitate to reach out to our front desk immediately if you encounter any concerns. We want to ensure your stay is as enjoyable as possible.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Best regards,

8/10 - 좋아요

Ayuliani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is clean with excellent view, walks to restaurants.
2024년 1월에 1박 숙박함
답변 제공: David 님, 2024년 1월 23일
Dear Ayuliani,Thank you for sharing your feedback with us. We're delighted to hear that you found the room clean with an excellent view and enjoyed the proximity to restaurants. We value your perspective and hope to welcome you back for another positive experience.Best regards,Crowne Plaza Melbourne

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: David 님, 2024년 1월 22일
Hi Lisa,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. If you have specific concerns or areas for improvement, please let us know. We value your input and aim to address any issues to enhance our services.Best,Crowne Plaza Melbourne

10/10 - 훌륭해요

Gaudioso Jr 님, Claremont Meadows

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: David 님, 2024년 1월 22일
Hi Gaudioso Jr,Thank you for providing your feedback on your recent stay. We appreciate your input. If there are specific areas you believe we can improve, please share them with us. Your satisfaction is important, and we want to ensure a positive experience for all our guests.Best regards,Crowne Plaza Melbourne

6/10 - 괜찮아요

Suzana

가족 여행
좋아요: 직원 및 서비스
Great location, room could be cleaner
2024년 1월에 6박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 25일
Dear Suzana,Thank you for taking the time to share your feedback following your recent stay at Crowne Plaza Melbourne. We appreciate your honest review and value your insights.We're pleased to hear that you enjoyed our great location, but we sincerely apologize that the cleanliness of your room did not meet your expectations. Please rest assured that we take this feedback seriously, and we have already shared your comments with our housekeeping team to address and improve our cleaning standards.Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short in this instance. We are committed to learning from this feedback and taking corrective actions to ensure a higher standard moving forward.We genuinely appreciate your input, and we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If there are specific details you would like to share or if you have further concerns, please feel free to reach out to us directly.Thank you for choosing Crowne Plaza Melbourne, and we hope to welcome you back for an improved experience.Best regards,

10/10 - 훌륭해요

Denis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, fantastic room and breakfast very good value. Only minor disappointment was the tissue box in bathroom was empty.
2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 19일
Dear Denis,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff great, the room fantastic, and the breakfast to be of good value.We sincerely apologize for the oversight with the empty tissue box in the bathroom. Your feedback is crucial in helping us identify areas for improvement, and we appreciate your understanding. Rest assured, we'll address this promptly to ensure it doesn't happen in the future.We're delighted that overall, you had a 5-star experience with us. We appreciate your support, and it would be our pleasure to welcome you back for another enjoyable stay.If there's anything else you'd like to share or if you have specific suggestions for how we can enhance your experience in the future, please feel free to let us know.Thank you once again, and we look forward to hosting you again soon.Best regards,

8/10 - 좋아요

Sandra

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 19일
Dear Sandra,Thank you for taking the time to share your feedback following your recent stay. We truly value your input, and we're pleased to see that your overall experience was positive.It seems we may have fallen short in meeting some aspects of your expectations, as reflected in the 4 out of 5 rating. We would greatly appreciate any specific insights you may have regarding areas where we can improve, ensuring that we address and enhance your concerns for future visits.Our commitment to guest satisfaction is of the utmost importance to us, and we would like to extend our gratitude for choosing our establishment for your stay. If there are particular aspects of your experience that you would like to discuss further or if there's anything we can do to make your next stay even more enjoyable, please feel free to share your thoughts.We hope to have the opportunity to welcome you back and provide you with an improved experience that meets or exceeds your expectations.Thank you again for your feedback.Best regards,

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: David 님, 2024년 1월 20일
Dear Colin,Thank you for taking the time to provide us with your feedback. We are delighted to see that you rated your overall experience with us. Your satisfaction is our priority, and we appreciate your positive evaluation. If you have any specific comments or suggestions on how we can further enhance your experience, please feel free to share them with us.We look forward to welcoming you back for another excellent stay.Best regards,Crowne Plaza Melbourne

8/10 - 좋아요

Robert

2024년 1월에 4박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 2월 8일
Dear Robert,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had an overall positive experience during your time with us.If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously enhance the guest experience.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

10/10 - 훌륭해요

Lindsay

연인과의 여행
좋아요: 편의 시설/서비스
Excellent location.very helpful staff.great breakfast
2024년 1월에 5박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 16일
Dear Lindsay,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent experience during your stay.It's wonderful to know that you found our location to be excellent and our staff to be very helpful. Providing exceptional service is our priority, and we're delighted to see that reflected in your review.We're also pleased that you enjoyed the great breakfast offerings. Our culinary team works hard to provide a delightful dining experience, and it's rewarding to know that it contributed to your overall satisfaction.If there's anything specific you loved about your stay or any suggestions you have for us to make your future visits even more enjoyable, please feel free to share. Your feedback is valuable to us as we continually strive to exceed our guests' expectations.We look forward to the opportunity of welcoming you back to our hotel in the future. Thank you for choosing us!Best Regards,

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 17일
Dear Ross,Thank you so much for taking the time to leave us a perfect 5-star review on Expedia! We are thrilled to hear that you had an excellent experience during your stay with us.Your positive feedback is truly appreciated, and it serves as a great source of motivation for our team. We strive to provide exceptional service and ensure that our guests have memorable stays, and it's rewarding to know that we succeeded in delivering that to you.If there's anything specific that stood out to you or any team member who went above and beyond to make your stay special, please let us know. We would love to recognize their efforts.We look forward to welcoming you back to our hotel in the future. If you have any upcoming plans or if there's anything we can assist you with, please don't hesitate to reach out.Thank you once again for choosing to stay with us, and we appreciate your kind words.Best regards,

10/10 - 훌륭해요

Brianna

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
2024년 1월에 5박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 16일
Dear Brianna,Thank you for taking the time to share your positive feedback and awarding us a perfect score! We are thrilled to learn that you had an enjoyable experience during your stay.It's fantastic to hear that you had a 5-star experience with us. If there are specific aspects of your stay that stood out or any particular team members who made a positive impact, we would love to hear more about it.Your satisfaction is our priority, and we appreciate you choosing our hotel for your stay. If you have any suggestions or if there's anything we can do to make your future visits even more delightful, please feel free to share your insights.We look forward to the pleasure of welcoming you back for another excellent stay. Thank you for your kind words and for choosing us as your accommodation.Best Regards,

10/10 - 훌륭해요

Sahar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, my experience at Crowne Plaza was unforgettable. From the customer service to cleanliness, I was taken aback by the welcoming atmosphere as I first walked in as well as throughout my stay. I was lucky enough to check in early as my room had been prepared. The weather was horrible the day I arrived and I was so beyond thankful that I could go straight to my room and freshen up.
2024년 1월에 3박 숙박함
답변 제공: Caitlin Nicol 님, 2024년 1월 13일
Dear Guest,Thank you for taking the time to share your wonderful experience at Crowne Plaza. We are delighted to hear that your overall stay was unforgettable, and we appreciate your kind words about our customer service and cleanliness.It's fantastic to know that our team made your arrival seamless, especially considering the challenging weather conditions. We strive to provide a welcoming atmosphere and ensure our guests have a comfortable and enjoyable stay.If you have any specific highlights or if there's anything else you'd like to share about your stay, please feel free to let us know. We look forward to welcoming you back for another exceptional experience.Best regards,Caitlin NicolHotel Services Assistant Manager

10/10 - 훌륭해요

Wilson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Caitlin Nicol 님, 2024년 1월 13일
It's great to hear that you had a positive experience! If you have any specific feedback or if there's anything else you'd like to share or discuss, feel free to let me know. I'm here to help!

8/10 - 좋아요

Dominic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, nice hotel
Recently stayed a night in a river view room. Room was nice enough, bathrooms seem to be recently renovated. Unfortunately we heard a lot of noise from the corridor in our room which woke us up early. Friendly staff and great location.
2024년 1월에 1박 숙박함
답변 제공: Caitlin Nicol 님, 2024년 1월 13일
Dear Guest,Thank you for sharing your feedback, and we appreciate your kind regards. We are pleased to hear that you had a positive experience during your stay at Crowne Plaza MELBOURNE.If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay.Best regards,Caitlin NicolHotel Services Assistant Manager

10/10 - 훌륭해요

Yujin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 11일
Dear Yujin,Thank you so much for choosing to stay with us and for taking the time to leave a fantastic 5-star review! We're thrilled to hear that you had a positive experience during your visit.If there's anything specific you enjoyed or if you have any feedback that could help us enhance our services even further, we would love to hear it. Our goal is to provide exceptional experiences for our guests, and your feedback is invaluable in achieving that.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 - 좋아요

Tanya

2024년 1월에 1박 숙박함
답변 제공: Caitlin Nicol 님, 2024년 1월 13일
It's great to hear that you had a positive experience! If you have any specific feedback or if there's anything else you'd like to share or discuss, feel free to let me know. I'm here to help!

10/10 - 훌륭해요

John

가족 여행
좋아요: 숙박 시설 상태 및 시설
Out granddaughters aged 8 and 9 loved the roof top pool and the breakfasts, especially when waffles were on the menu! A great three night stay. Thanks to everyone for making it such a treat.
2024년 1월에 3박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 11일
Dear John,Thank you so much for taking the time to share your experience and leaving such a wonderful review! We're delighted to hear that your granddaughters, aged 8 and 9, enjoyed the rooftop pool and breakfasts during your three-night stay. It warms our hearts to know that the waffles were a hit – we strive to provide a diverse and delicious menu to cater to all tastes.Our team is thrilled to have contributed to making your stay a treat, and we appreciate your kind words. We hope to have the pleasure of welcoming you and your family back for another memorable visit in the future.Safe travels!Best regards,

10/10 - 훌륭해요

Niranjan 님, PARRAMATTA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good overall
2024년 1월에 2박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 10일
Dear Niranjan,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had a good overall experience during your stay with us. Your satisfaction is our priority, and we're delighted to have met your expectations.If there's anything specific you loved about your visit or if you have any suggestions for improvement, we would love to hear more. Your insights are invaluable as we strive to provide exceptional service to all our guests.We look forward to welcoming you back on your future travels. Safe journeys!Best regards,

8/10 - 좋아요

Geetanjali 님, Elwood

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at Crowne plaza was pleasant and nice , the staff was very helpful and gave their best service just 2-3 things to share .. 1. They can have better car parking options as it is very inconvenient to park the car somewhere els and walk around as there is construction going around the hotel specially with kids and the valet one is too expensive! 2. The rooms could be cleaned much better as the carpet was dirty and lot of dust was there in the lobby because of construction around maybe
2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 9일
Dear Geetanjali,Thank you for taking the time to share your feedback following your recent stay with us on Expedia. We're pleased to hear that your overall experience at Crowne Plaza was pleasant and nice, and we appreciate your positive comments about our helpful staff and the service they provided.We also appreciate your constructive suggestions, which are invaluable for our continuous improvement. Your points regarding car parking options and room cleanliness have been duly noted. We understand the inconvenience that construction may cause and apologize for any disruption to your stay.Regarding the parking options, we will certainly explore ways to make it more convenient for our guests, especially those with families. We'll also address the concerns about room cleanliness with our housekeeping team to ensure that we meet the high standards our guests expect.Your insights are crucial, and we're committed to making the necessary adjustments to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

8/10 - 좋아요

Hazel

2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 10일
Dear Hazel,Thank you for choosing to stay with us and taking the time to share your feedback. We're delighted to hear that your experience was overall positive, reflected in your 8 out of 10 rating.Your satisfaction is important to us, and we're keen to know more about your stay. If there are specific aspects that stood out or areas where we could improve, please feel free to share your insights. Your feedback is invaluable in helping us enhance our services for future guests.We appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future.Safe travels!Best regards,

8/10 - 좋아요

Rajini

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 9일
Dear Rajini,Thank you for taking the time to leave a review on Wotif following your recent stay with us. We appreciate your feedback and are pleased to see your overall rating of 4 out of 5.Your satisfaction is important to us, and we're keen to understand any specific areas where we can improve to make your next visit even better. If there are particular aspects of your stay that stood out, or if there are areas where you believe we can enhance our services, we would greatly appreciate any additional comments.We value your input, and your feedback helps us continually strive for excellence in providing a comfortable and enjoyable experience for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Warm regards,

8/10 - 좋아요

Mrs A D

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 9일
Dear Mrs. A D,Thank you for taking the time to share your feedback following your recent stay with us on Expedia. We appreciate your honest review and are grateful for your insights.We're glad to see your overall rating of 4 out of 5 and would love to learn more about your experience. Your satisfaction is our top priority, and understanding your perspective is crucial for us to make improvements.If there are specific aspects of your stay that you feel we can enhance or any areas where we can exceed your expectations in the future, please share your thoughts with us. We value your feedback and use it to continually improve the guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

Antony

2024년 1월에 3박 숙박함
답변 제공: Crowne Plaza Melbourne 님, 2024년 1월 9일
Dear Antony,Thank you for taking the time to leave us a fantastic 5 out of 5 review on Expedia! We are delighted to hear about your positive experience during your recent stay.Your perfect rating is truly appreciated, and it's wonderful to know that we met your expectations. If there are specific highlights or aspects of your stay that stood out to you, we would love to hear more about them. Your feedback helps us understand what we are doing well and where we can continue to improve.We are grateful for your support and for choosing our hotel. We look forward to the pleasure of hosting you again and providing you with another exceptional stay in the future.Warm regards,

8/10 - 좋아요

Chau

2024년 1월에 2박 숙박함
답변 제공: Crowne Plaza Melbourne Team 님, 2024년 1월 30일
Dear Chau,Thank you for taking the time to share your feedback on Expedia. We appreciate your 4 out of 5 rating and are grateful for your patronage.We are delighted to see that you chose our hotel for your stay. If there are specific aspects of your experience that stood out to you or any suggestions you have for improvement, please feel free to share more details. Your insights are valuable as we continuously strive to provide the best possible service to our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,