테라스/파티오
예약 가능 여부 확인

만트라 온 러셀 여행 후기

4.5 out of 5
만트라 온 러셀
222 Russell Street, Melbourne, VIC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 2306개 이용 후기 중 1307개" "
평점 8 - 좋아요. 2306개 이용 후기 중 817개" "
평점 6 - 괜찮아요. 2306개 이용 후기 중 113개" "
평점 4 - 별로예요. 2306개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 2306개 이용 후기 중 18개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

YUNKYUNG

좋아요: 직원 및 서비스
위치가 좋아서 다니기 좋았습니다 친절하고 가방보관도 해주고 잘 지냈어요
2019년 7월에 2박 숙박함
답변 제공: Rassarin 님, 2019년 9월 13일
Thank you for your kind feedback following your recent stay at Mantra on Russell. We are look forward to welcoming you back again soon. Sincerely, Rassarin S. Hotel Duty Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
it was good.
써삐쓰 뗴쓰크까 아쭈 뼐로였쓰ㅃ니따. 꺢씰은 꺠끘한뗴 끕하께 예앾한거라 같은 까껶이면 따른 꼿을 추천 합니따. 체크아웃 할때 엘뼤가 아주 헬이므로 스켸쯀 끕하씬 뿐은 따른 곳을 추천합니따
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is located near Chinatown in the city of Melbourne. It is so comfortable to get Melbourne Central station and the others. The room was enough big and has a kitchen and bathroom, even laundry machine. There was a festival when I stayed over, so it was quite noisy outside. But I slept well and didn't feel it was noisy outside. I will stay this hotel if I need to stay again in the city one night.

8/10 - 좋아요

Teresa

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and staff were great. Definitely would stay there again
2024년 3월에 4박 숙박함

8/10 - 좋아요

Silvia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Joanne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are great, comfortable beds, not noisy.
2024년 2월에 2박 숙박함
답변 제공: Anthony Leung 님, 2024년 2월 27일
Thank you so much for your feedback

8/10 - 좋아요

Leanne 님, Lysterfield

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location.
2024년 2월에 2박 숙박함
답변 제공: Anthony Leung 님, 2024년 2월 19일
Thank you for your feedback.

8/10 - 좋아요

Corinne

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 2월에 2박 숙박함
답변 제공: Anthony Leung 님, 2024년 2월 19일
Thank you for your feedback.

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having a pool onsite was the most important feature of this hotel and the main reason I booked it along with the aparthotel features.
2024년 1월에 4박 숙박함
답변 제공: Anthony Leung 님, 2024년 1월 29일
Thank you so much for your feedback!

10/10 - 훌륭해요

GIANCARLO

가족 여행
좋아요: 청결 상태, 객실의 편안함
Estadia confortável com preço razoável.
Hotel bem localizado, pessoal da recepção, simpático, atencioso e prestativo, quarto amplo, limpeza muito boa e hotel bem conservado.
2024년 1월에 8박 숙박함
답변 제공: Anthony 님, 2024년 1월 15일
Hi Giancarlo,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager

8/10 - 좋아요

Clea

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location within walking distance of shops, dining and transport. It isn’t a full service hotel, but if hotel dining and room service isn’t something you’re after, this is a great option. Nice pool and hot tub. Breakfast buffet has a decent range of foods and they make good coffee (at additional cost). Beds are a bit springy and soft but not uncomfortable. Nespresso machine in the kitchen is a bonus. Water refilling station outside the breakfast area is great for filling your bottles with cold flat or sparkling water to take out with you for the day. Staff very pleasant and helpful. Minor irritations - wifi not great; weak exhaust fan in bathroom means it gets pretty steamy and the mirror gets badly fogged; power points in bedrooms were single and taken by lamps and very inaccessible, which was dreadful for charging devices by the bed; car parking was awkward. Nice atmosphere. I would definitely stay again.
2024년 1월에 3박 숙박함
답변 제공: Anthony 님, 2024년 1월 15일
Hi Clea,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager

4/10 - 별로예요

Brenda Hazel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet apartment in an excellent location. Beware! Carparking costs 45 AUD per night, which is extortionate. If you simply drive into a nearby car park you will pay substantially less. Very poor form on part of apartment management.
2024년 1월에 2박 숙박함
답변 제공: Anthony 님, 2024년 1월 9일
Hi Brenda,Thank you for taking the time to tell us about your experience at Mantra on Russell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anthony LeungRoom Division Manager

8/10 - 좋아요

Taniza

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Anthony 님, 2024년 1월 9일
Thank you so much for your feedback!

6/10 - 괜찮아요

Jelena

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Good location, overall average. Quite dusty, felt the air in the rooms was quite stuffy. Carpet at the room entry has not been vacuumed for a while, there was a layer of dust on it. Needs a bit of love, i.e. small details like broken tiles in the bathroom and loose grout need to be fixed, a fresh lick of paint on high touch areas. Christmas decorations looked sad, and some common areas really need to be redone, looked dirty and run-down (balconies, pool). Had a huge black spider in one of the room ceiling corners - obviously the housekeeping missed to see it! Did not feel very welcome, staff on duty were quite disinterested… we’ll not be coming back.
2023년 12월에 1박 숙박함
답변 제공: Anthony 님, 2024년 1월 9일
Hi Jelena,Thank you for taking the time to tell us about your experience at Mantra on Russell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anthony LeungRoom Division Manager

8/10 - 좋아요

Touhidur

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super convenient location, which had access to everything that you'd need. Ideal location for really good shopping and eateries.
2023년 12월에 6박 숙박함
답변 제공: Anthony 님, 2024년 1월 9일
Thank you so much for your feedback!

10/10 - 훌륭해요

Pauline

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love having the little kitchenette, worked well for us will return again. Good staff there around the clock.
2023년 12월에 5박 숙박함
답변 제공: Anthony 님, 2023년 12월 31일
Hi Pauline,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager

10/10 - 훌륭해요

Yung Sern

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kids enjoy the indoor pool and spa. Nice gym to work out in after after a full day of eat and shopping.
2023년 12월에 1박 숙박함
답변 제공: Anthony Leung 님, 2023년 12월 27일
Hi Yung Sem,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 - 훌륭해요

Corinne

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Anthony 님, 2023년 12월 27일
Hi Corinne,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 객실의 편안함
Staff were very friendly, welcoming and helpful. Rooms and facilities clean, modern and spacious. Good location, great stay
2023년 12월에 1박 숙박함
답변 제공: Anthony 님, 2023년 12월 27일
Hi Shannon,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 - 훌륭해요

Anthony

2023년 12월에 4박 숙박함
답변 제공: Anthony 님, 2023년 12월 27일
Hi Anthony,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

8/10 - 좋아요

Jenny

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Anthony 님, 2023년 12월 27일
Hi Jenny,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 - 훌륭해요

Claire

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t fault the service, cleanliness or amenities. The separate bedroom was perfect and suited our family needs. We will be back again!
2023년 11월에 2박 숙박함
답변 제공: Anthony 님, 2023년 11월 29일
Hi Claire,We very much appreciate your comments regarding your stay at the Mantra on Russell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

8/10 - 좋아요

Karen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
We have frequently stayed at the Mantra on Russell over the past 30 years and it has remained consistent. It's location is good for central Melbourne access.
2023년 10월에 4박 숙박함
답변 제공: Anthony Leung 님, 2023년 11월 29일
Hi Karen,We very much appreciate your comments regarding your stay at the Mantra on Russell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

8/10 - 좋아요

Susan

2023년 11월에 1박 숙박함
답변 제공: Anthony Leung 님, 2023년 11월 29일
Hi Susan,We very much appreciate your comments regarding your stay at the Mantra on Russell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our accommodation, very spacious and well equipped. Our location was great and close to some great eating places. Would definitely recommend the mantra on russell.
2023년 10월에 5박 숙박함
답변 제공: MS 님, 2023년 10월 31일
Thank you Chris for your great feedback. We hope to welcome you back in the near future!

10/10 - 훌륭해요

Paulina 님, Saltillo

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love Mantra Hotel
2023년 10월에 1박 숙박함
답변 제공: MS 님, 2023년 10월 31일
Thank you for your 5 stay review! We hope to welcome you back soon!

10/10 - 훌륭해요

Eva

가족 여행
좋아요: 청결 상태, 객실의 편안함
Perfect location and room!
We booked a two bedroom apartment and it was honestly so spacious! Great having two toilets, perfect layout, great kitchen and so nice to have a balcony with lovely views from level 13. The indoor pool was really great to have and our two little ones enjoyed immensely. Our biggest thank you to staff who were friendly and so accomodating, especially during check out. The location was perfect! We’ve been to Melbourne many times before and this one was perfect to access good food and also things we wanted to do nearby and in Fitzroy. We’ll definitely be back!
Sunset
2023년 10월에 3박 숙박함
답변 제공: MS 님, 2023년 10월 31일
Dear Eva, Thank you for your great review of our hotel. We are delighted to hear that you'll be back, we hope to see you very soon!

8/10 - 좋아요

JOHN

가족 여행
The service and knowledge of the young lady on the bar was an embarrassment last Friday night. She was so helpful but completely untrained with liquor. She said did not have whisky and brandy so went behind the counter and got the bottles down. I asked for soda on the side with my whisky and she filled the whisky glass with tonic water. I pointed this out to her and she obligingly made me another whisky. She was very pleasant but was we thought (4 of us ) an embarrassment to Mantra. The brandy my wife had was drowned in dry ginger ale. The accomodation and general service for the week we had there was excellent . A great location.
2023년 10월에 6박 숙박함
답변 제공: MS 님, 2023년 10월 31일
Dear John,Thank you for taking the time to share your feedback and bringing your experience to you attention. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back in the near future. Sincerely,Maria S

10/10 - 훌륭해요

Timothy

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues, friendly staff and accomodating.
2023년 10월에 4박 숙박함
답변 제공: MS 님, 2023년 10월 31일
Thank you Timothy for such great feedback. We hope to welcome you back soon!

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 9박 숙박함
답변 제공: MS 님, 2023년 10월 31일
Thank you for your 5 star review. We hope to welcome you back in the near future!

10/10 - 훌륭해요

Piotr

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for that part of the city for our stay
2023년 9월에 1박 숙박함
답변 제공: MS 님, 2023년 10월 31일
Thank you Piotr for your great feedback. We hope to welcome you back soon!

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태
Very happy with our stay!
2023년 9월에 2박 숙박함

8/10 - 좋아요

Jacqueline

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Nicola

가족 여행
좋아요: 숙박 시설 상태 및 시설
Great pool for kids
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mr Timothy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly & helpful staff. Many thanks for a great stay.
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

??

2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Lisa-Maree

가족 여행
Great location staff really helped
2023년 9월에 3박 숙박함

8/10 - 좋아요

Jenny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed being close to everything we required. Would stay again.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jenny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A comfortable night in the CBD. Close to everything we needed. Would stay again.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms and amazing staff
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Damien

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Not bad. Pool was great.breakfast was average. Room was ok.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jenness

2023년 9월에 5박 숙박함

8/10 - 좋아요

Alanna

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room to stay, clean kitchen ect basic but all you need. Basic t.v, no netflix or other streaming services. Easy parking & shopping. All near china town so heaps of food options.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Douglas

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Was very convenient, breakfast was very average, for $22 it was very limited but rooms were clean, comfy beds and the pool/gym was fantastic. People on the desk were great.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Joanne

연인과의 여행
Booked on Expedia requested a particular room which we were in previously, didn’t get, requested twin beds, didn’t get, requested room where bathroom wasn’t in bedroom, didn’t get and for all 3 requests there was no communication to advise otherwise. The queen or twin was a selection at booking time and I chose twin but still didn’t get it.
2023년 8월에 3박 숙박함

4/10 - 별로예요

Stacey

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The functionality of the rooms bring down the experience. The toilet lid doesn't stay up so when you go to sit down you sit on the toilet seat AND the glass door in the shower doesn't stay open, constantly hitting you. No Fan in the bathroom but the smoke alarm is right outside the door which means the steam from the shower sets it off, resulting in a call from reception. I mean.... for the amount of money I pay for the room I expect MINIMALLY the function to be there.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Cindy

2023년 8월에 2박 숙박함

4/10 - 별로예요

rebecca

좋아요: 청결 상태

10/10 - 훌륭해요

Danielle

단체 여행
좋아요: 편의 시설/서비스
Great property, balcony, sauna, spa, pool. Large apartment that was comfortable
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Gavin

2023년 7월에 1박 숙박함