I had the most unpleasant experience at Melbourne Short Stay Apartments.
Although we had 2 set of keys, we were locked out of the apartment. I had trouble with the front door and asked for help on my first day of stay. They said they couldn't repair it on our check-in date but assured us that it will be fixed the next morning. The next day, we came back at around 9pm and I was confident that they fixed the door but I could not get the door to open. The reception desk was already closed and there was no one at the concierge's desk to help us (no one was at the desk throughout the whole time we were struggling with the door). I called the concierge's mobile and they said they will send someone over. I asked other guests on our floor to help with the door but no one could get it opened. I started to worry and was thinking about booking another hotel because we couldn't get into our room. We were able to get in after about 40 minutes and what we found inside the room was a note and a key saying that the door had been "repaired" that day and the new key was left behind. I do not understand how you could leave a new key inside the room which we couldn't get into. Also the maintenance who "fixed" the lock couldn't get himself/herself in the room on our third day. I still do not understand why they said they had fixed the door and couldn't get themselves in and why you would leave the new key inside the room which we could not get into in the first place. It was just a nightmare.