각각 다른 스타일의 인테리어, 각각 다르게 가구 비치, 책상, 다리미/다리미판

멜버른 단데농 센트럴 아파트먼트 여행 후기

멜버른 단데농 센트럴 아파트먼트
157-163 Lonsdale Street, Dandenong, Dandenong, VIC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 396개 이용 후기 중 175개" "
평점 8 - 좋아요. 396개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 396개 이용 후기 중 36개" "
평점 4 - 별로예요. 396개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 396개 이용 후기 중 16개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
아파트식 호텔
객실은 아파트 형태로 좋은 편이었습니다. 일층의 레스토랑의 음식은 단데농중에서는 최고가 아닐까 판단됩니다. 불편한 것은 안내데스크에 직원이 잘 보이지않는다는 것입니다. 그리고 피트니스센터는 크게 기대하지않는 편이 나을듯합니다. 주변환경은 크게 즐길 것이 없는, 평범한 시골마을 같다고 해야할듯합니다.

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋음
호텔 컨디션은 좋습니다. 청소 상태도 양호합니다. 하지만 호텔 앞 대로에 소음이 상당히 심합니다.

8/10 - 좋아요

LALINE

단체 여행
좋아요: 청결 상태
Price is a bit high, surrounding area no food ! Unstable area to walk around alone at night!
2024년 1월에 8박 숙박함
답변 제공: Peter B 님, 2024년 2월 13일
Dear Laline,Thank you for sharing your thoughts on your stay. We hear your concerns about the pricing and the lack of nearby dining options, as well as your feelings about the area's atmosphere at night.We're committed to improving our guest experience and will look into how we can address these issues. Your feedback is crucial for us in this effort.We hope to offer you a better experience in the future.Kind regards,Guest Services, Melbourne Dandenong Central Apartment.

8/10 - 좋아요

Douglas

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Staff was very helpful and courteous, but it would have been useful to have someone at the front desk on a regular basis to check us in and answer our questions.
2024년 1월에 15박 숙박함
답변 제공: PeterB 님, 2024년 1월 31일
Dear Douglas,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our staff helpful and courteous. However, we understand your concern about the availability of our front desk staff. We apologise if this caused any inconvenience during your stay. Your feedback is valuable and will be taken into consideration as we strive to improve our services. We hope to welcome you back in the future and provide a more seamless experience.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

10/10 - 훌륭해요

Jodi

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic customer service. Room was clean and bed was very comfortable. Staff went out of their way to assist our stay and organise parking for us. Recommended.
2024년 1월에 4박 숙박함
답변 제공: PeterB 님, 2024년 1월 16일
Dear Jodi,Thank you for choosing to stay with us. We're thrilled that you found our customer service fantastic and that our team was able to assist with your needs, including parking arrangements. Your commendation for the clean room and comfortable bed is much appreciated.Safe travels, and we hope to see you again at Melbourne Dandenong Central Apartment.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

4/10 - 별로예요

Clinton

2023년 11월에 12박 숙박함
답변 제공: Peter B 님, 2024년 1월 1일
Dear Clinton,Thank you for taking the time to share your feedback about your recent stay at Melbourne Dandenong Central Apartment. We appreciate your honesty.We hope that you had a wonderful Christmas and we wish you a Happy New Year ahead. It's unfortunate to hear that your experience with us was not up to your expectations. We apologize for any shortcomings you may have encountered during your stay. Your feedback is important to us, and we will use it to improve our services.If you have any specific concerns or suggestions, please don't hesitate to reach out to us directly so we can address them more comprehensively. We value your input and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Guest ServicesMelbourne Dandenong Central Apartment

8/10 - 좋아요

Ruth

2023년 11월에 1박 숙박함
답변 제공: PeterB 님, 2023년 11월 13일
Dear Ruth,Thank you for choosing to stay with us and we appreciate your feedback. If there are specific aspects you enjoyed or any suggestions for improvement, please feel free to share. Travel safely, and we hope to have the pleasure of hosting you again.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

10/10 - 훌륭해요

Arran

2023년 10월에 1박 숙박함
답변 제공: PeterB 님, 2023년 11월 13일
Dear Arran,Thank you for choosing to stay with us and for your excellent review. We are thrilled that you gave us a perfect rating and that you had a wonderful stay at our hotel. We appreciate your feedback and your compliments. It was a pleasure to have you as our guest and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

6/10 - 괜찮아요

Peter

가족 여행
2023년 8월에 2박 숙박함
답변 제공: PeterB 님, 2023년 8월 28일
Dear Peter,We appreciate your feedback and we are glad that you enjoyed your stay with us.We hope to see you again soon. Please travel safely to your next destination and have a wonderful day.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

8/10 - 좋아요

Jamie

좋아요: 청결 상태
The place was good overall front desk was very nice and helpful
2023년 8월에 3박 숙박함
답변 제공: PeterB 님, 2023년 8월 28일
Dear Jamie,Thank you for your great review of your stay. We are pleased that you liked our place overall and that you found our front desk staff very nice and helpful. We appreciate your kind words and your support and look forward to welcoming you back again soon to provide you with another excellent stay.Kind regardsGuest ServicesMelbourne Dandenong Central Apartment

4/10 - 별로예요

Udaya

2023년 7월에 9박 숙박함
답변 제공: PeterB 님, 2023년 8월 28일
Dear Udaya,Thank you for staying with us and for sharing your rating. We are sorry to see that you only gave us two stars, which means that we could have done better to make your stay more enjoyable.Your feedback is very important to us and it helps us improve our quality and customer satisfaction. We hope that you will give us another chance to host you and provide you with a better experience.Kind regardsGuest ServicesMelbourne Dandenong Central Apartment

6/10 - 괜찮아요

Dale

출장 여행
별로예요: 편의 시설/서비스
No microwave in the room . Website had listed microwave as an amenity.
2023년 7월에 2박 숙박함
답변 제공: PeterB 님, 2023년 7월 27일
Dear Dale,Thank you for your honest feedback. We apologise for the inconvenience caused by the lack of a microwave in your room. Reception should have been able to sort that our for you.We hope you still had a comfortable stay at our apartment and enjoyed your time in Melbourne.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

4/10 - 별로예요

Gary

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty , with stained carpet etc
2023년 7월에 2박 숙박함
답변 제공: PeterB 님, 2023년 7월 17일
Dear Gary,Thank you for taking the time to leave a review of your stay. We are sorry to hear that your experience did not meet your expectations and that you found the room to be dirty. We take all feedback seriously and will take the necessary steps to address the issues you have raised. We apologise for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Guest Services,Melbourne Dandenong Central Apartment

8/10 - 좋아요

Sue

좋아요: 청결 상태, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: PeterB 님, 2023년 6월 5일
Dear Sue,Thank you for your rating and for choosing to stay at our hotel. If you have any specific comments or suggestions about your experience, please let us know so that we can continue to improve our services.Thank you again for your rating Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

4/10 - 별로예요

Dionne

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
WOTIF- false advertisement. The building pictures are that different I drove around looking for the apartment. The cigarette odour was disgusting, all through the building. There were cigarette butts and filth on all balconies. The plastic dining chairs had dirty fingerprints all over. I've had to wipe over everything in the apartment before you felt comfortable. The only positives were, the linen was clean and front desk service was friendly.
2023년 5월에 2박 숙박함
답변 제공: PeterB 님, 2023년 6월 5일
Dear Dionne,Thank you for your review and for staying with us. We appreciate your feedback regarding the advertisement and the discrepancy with the building pictures. We apologise for any confusion or inconvenience caused by this. We are sorry to hear about the odor throughout the building and the cleaning issues. We are glad to hear that the linen was clean and that you received friendly service at the front desk.Thank you for bringing these issues to our attention, and please be assured that we will address them to improve our guests' experience.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

10/10 - 훌륭해요

Julius

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good exploring around dandenong area multicultural friendly
2023년 5월에 1박 숙박함
답변 제공: PeterB 님, 2023년 5월 15일
Dear Julius,Thank you for taking the time to review Melbourne Dandenong Central Apartment. We are glad that you enjoyed your stay and found our location convenient for exploring the Dandenong area. We appreciate your feedback and hope to welcome you back in the future.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

8/10 - 좋아요

Danielle

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer Service was VERY friendly. Person at reception was never at the desk but there was sign to ring a number if unattended and she was extremely responsive. I was impressed by this. Unfortunately, I found the wifi to be too slow for my work needs. Also, the hot water turned cold after a certain time. I had mixed feelings about this. It certainly made me have shorter showers and I think this was the intention. It seemed to be on a timer.
2023년 4월에 4박 숙박함
답변 제공: PeterB 님, 2023년 4월 24일
Dear Danielle,Thank you for taking the time to leave a review for your recent stay.We're sorry to hear that the wifi did not meet your needs, and we will look into ways to improve this for future guests. As for the hot water, we apologise if it caused any inconvenience, but please note that this is an energy-saving measure we have in place to be environmentally responsible.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind regards,Guest Services

2/10 - 너무 별로예요

Mehdi

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: PeterB 님, 2023년 5월 15일
Dear Mehdi,Thank you for taking the time to leave a review. We are sorry to hear that your experience was not satisfactory. We would appreciate it if you could provide us with more information about what went wrong during your stay, as this will help us to improve our services.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

2/10 - 너무 별로예요

Megawati

출장 여행
I booked for my cousin from overseas. On 10th April, try to contact receptionist, and just want to know how i can get a key because is public holiday… she’s answered it with anger voiced and said it’s closed is public holiday… I said to her why you answer with anger, and she’s very nớt cooperative. So rude receptionist, very nớt educated. I saw on review so many people complain about this but don’t know why still hiring a rude person like her. Very disrespectful with customer, don’t have manners at all…
2023년 4월에 3박 숙박함
답변 제공: PeterB 님, 2023년 4월 19일
Dear Megawati,Thank you for bringing this to our attention. We are deeply sorry to hear about your negative experience with our receptionist. Please be assured that we will investigate this matter thoroughly and take the necessary actions to ensure that this does not happen again in the future.We apologise for any offence caused, and we hope that you will give us another chance to exceed your expectations in the future.Kind regards,Guest ServicesHead Office

6/10 - 괜찮아요

Glandestine

연인과의 여행
별로예요: 청결 상태
Not clean. Spiderweb inside the toilet/bathroom and in the main area. Carpet is dirty. Dusty
2023년 3월에 1박 숙박함
답변 제공: PeterB 님, 2023년 3월 9일
Dear Glandestine,Thank you for taking the time to share your feedback with us. We apologise that your stay did not meet your expectations We have taken note of your comments and will address them with our housekeeping team to ensure they are rectified.We hope you will give us another chance to better serve you in the future.Kind Regards,Guest ServicesMelbourne Dandenong Central Apartment

2/10 - 너무 별로예요

donald

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
With respect, this property should not be on your website, presenting it as you do in pictures is a gross exaggeration of this property, you should for a well trusted brand be ashamed. We left as quickly as we arrived, filthy dirty, dust cobwebs, black mold. But then if you read some review you would know that already. So why do you present this hotel in a good light? is it just for the money?
2023년 2월에 3박 숙박함
답변 제공: PeterB 님, 2023년 2월 27일
Dear Donald,We apologise for any inconvenience caused during your recent stay. We take all guest feedback seriously and will investigate the issues you have raised. It is important to note that the images presented on the website are only indicative of some rooms that actually exist, and are only a guide as we cannot put all rooms online. However, we will take your feedback into consideration when reviewing the property's listing.In regards to the cleanliness issues you have mentioned, we understand how important it is to have a clean and comfortable room when traveling, and we apologise if this was not the case during your stay. We encourage guests to bring any issues to our attention as soon as possible, so we can take action to rectify the situation.We thank you for taking the time to provide us with your feedback.Kind regards,Guest servicesMelbourne Dandenong Central Apartment

8/10 - 좋아요

Armin

좋아요: 청결 상태, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: PeterB 님, 2023년 2월 27일
Dear Armin,Thank you for sharing your rating of 8 out of 10!We're glad to hear that you had a positive experience and enjoyed your stay.We look forward to welcoming you back soon and we'll make sure you have an even better experience next time.Kind Regards, Guest ServicesMelbourne Dandenong Central Apartment.

6/10 - 괜찮아요

Vinay

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Balcony was so dirty . Couldn’t sit outside. Found a used/dirty sanitary pad in one room . Blind was also broken in that room . My daughter slept on the couch. I think there are fleas in the room too. Very disappointing we paid for extra room but unable to sleep in that room .
2023년 2월에 3박 숙박함
답변 제공: PeterB 님, 2023년 2월 27일
Dear Vinay,Thank you for taking the time to share your experience at the apartment. We are sorry to hear of your issues. We assure you that this is not up to our usual standards and have shared your comments with our housekeeping team to ensure that appropriate measures are taken to prevent such incidents from occurring again.We appreciate your feedback and hope that you will give us another opportunity to provide you with a better experience.Kind regards,Guest ServicesMelbourne Dandenong Central Apartment

10/10 - 훌륭해요

Mary Jane

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
So easy to deal with them
2023년 2월에 2박 숙박함
답변 제공: PeterB 님, 2023년 2월 21일
Dear Mary Jane,Thank you for taking the time to leave a review of your recent stay. We are thrilled to hear that you found our team easy to deal with, and that you had a positive experience during your stay.We appreciate your feedback and thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Kind Regards,Guest ServicesMelbourne Dandenong Central Apartment

10/10 - 훌륭해요

Diviyya

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean, microwave, toaster, coffee tea, big fridge ,quiet
2023년 2월에 2박 숙박함
답변 제공: PeterB 님, 2023년 2월 20일
Hi DiviyyaWe appreciate your kind words about your stay. We hope to have the pleasure of welcoming you back on your next visit to Melbourne.Kind regards, Guest ServicesMelbourne Dandenong Central Apartment

2/10 - 너무 별로예요

Shamsuddin

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: PeterB 님, 2023년 3월 9일
Dear ShamsuddinThank you for taking the time to leave a rating of your recent stay. We're sorry to hear that your experience with us didn't meet your expectations. If you have any specific feedback that you'd like to share, please don't hesitate to let us know, and will take them on board as we continue to improve our services.Kind Regards,Guest ServicesMelbourne Dandenong Central Apartment

6/10 - 괜찮아요

Kia

출장 여행
Short business stay !
Property condition needed upgrading and room condition needed much refurbishment. Front desk officer is always unavailable and room service is not up to the mark. Gym facilities also could not be accessed.
2023년 1월에 3박 숙박함
답변 제공: PeterB 님, 2023년 1월 30일
Hi KiaWe apologise for the inconvenience you experienced during your stay. We understand that a comfortable and well-maintained property is important, especially during a business trip. We will be sure to address the issues you mentioned and work on improving the overall guest experience. Thank you for your feedback and we hope to have the opportunity to make it up to you in the future.Kind Regards, Guest ServicesCentral Apartment Group

2/10 - 너무 별로예요

Margaret

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was so unclean! The mattress had a blood strain on it..the doona had a blood stain on it!! The reason I found these was accidental because the bottom sheet had not been put on properly and kept slipping off the top of the mattess, so I thought I would remake it.The power point in the bathroom was loose from the wall on one side and hense only one side of it could be used, (which is sooo unsafe).There was a hole in the wall with masking tape over it.The curtain was half off the rod and had a big cotton pull in it, which I fixed the pull.I found the iron on the floor in the cupboard, which was carpet and covered in dustt!! I accidentally touched the wall board above the bed which felt odd,it was dust...I cleaned it. The bathroom floor skirting boards, or edges had not been cleaned properly for ages obviously! Walls were covered in black marks on the lower edges! The surrounds on the fridge door were hot,the outside of the fridge was hot!! We were there for 6 nights due to a hospital admission and only received housekeeping accidentally as when we were leaving one day they were next door which would have been day 3.The male who spoke to us said there is housekeeping every day. Well not for us however! We had a an unexpected visit and needed it close to the hospital and there were no others available nearby and the photos looked great for this accommodation, so we were so pleased to find it.It's all cleaning and building maintenance! I have photos.
2023년 1월에 6박 숙박함
답변 제공: PeterB 님, 2023년 1월 23일
Hi MargaretWe are extremely sorry to hear that you had such a poor experience during your stay. The issues you described, are all concerning and unacceptable to us, and we will be taking immediate action to rectify them. I hope that your experience did not ruin your overall visit and wish you safe travels in your journey onwards Kind RegardsGuest ServicesCentral Apartment Group

6/10 - 괜찮아요

Zrakonius

좋아요: 청결 상태
2023년 1월에 1박 숙박함
답변 제공: PeterB 님, 2023년 3월 9일
Dear Zrakonius,Apologies for the delayed response.Thank you for taking the time to leave a rating of your recent stay. If you have any specific feedback that you'd like to share please don't hesitate to let us know. We appreciate all comments and will take them on board as we continue to improve our services.Kind Regards,Guest ServicesMelbourne Dandenong Central Apartment

8/10 - 좋아요

Nicolaos George

답변 제공: PeterB 님, 2023년 6월 30일
HI NicolaosThankyou for your excellent RatingPlease come and visit us again Regards Guest Services

10/10 - 훌륭해요

Madhu

답변 제공: PeterB 님, 2023년 6월 30일
Hi MadhuThank you for the lovely rating and for staying with usKind regards Guest Services

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was clean, tidy and conveniently located
답변 제공: PeterB 님, 2023년 1월 10일
Hi MarkI'm glad to hear that you had a positive experience with your recent stay and that you found the room to be clean, tidy, and conveniently located. We strive to provide all of our guests with comfortable and enjoyable accommodation, and it's great to know that we were able to meet your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Have hope you have a safe and wonderful 2023! Kind Regards, Guest ServicesCentral Apartment Group

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Laverne was a breath of fresh air!! A lovely lady ,very obliging and just made our stay that much better.Will be back for sure .
답변 제공: PeterB 님, 2023년 1월 5일
Hi AmandaThank you for your positive review and for mentioning Laverne! We are glad to hear that she made your stay more enjoyable and that you had a pleasant experience overall. We will be sure to pass along your kind words. We hope you had a great New Year and wish you a wonderful 2023Kind regardsGuests ServicesCentral Apartment Group

2/10 - 너무 별로예요

Ebrahim

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Female receptionist ! Rudeness at its height ! Impolite , disrespectful,
2022년 12월에 1박 숙박함
답변 제공: Cathryn 님, 2022년 12월 12일
Hi EbrahimThank you for your review, we appreciate the feedback you gave us about the customer service level of our staff.We are disappointed to hear about this is not the type of service we train our staff for.We sincerely apologise to you for this.Kind Regards Customer ServiceCentral Apartment Group

6/10 - 괜찮아요

Tim

2022년 11월에 4박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay in Central Dandenong!
답변 제공: Cathryn 님, 2022년 12월 12일
Hi JohnThank you for staying with us we appreciate your feedback.Kind Regards Customer ServiceCentral Apartment Group

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were nothing short of amazing! Great central location close to shops and public transport
답변 제공: Cathryn 님, 2022년 12월 5일
Hi LisaThank you for the positive review we hope you stay with us again.

8/10 - 좋아요

Molly

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean would stay again
2022년 11월에 4박 숙박함
답변 제공: Cathryn 님, 2022년 12월 5일
Hi Molly We appreciate your review look forward to seeing you again.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our booked room had been given away before we arrived at 4:15pm. Would have had to wait for another room to be serviced so instead took a smaller room. No remote control for TV.
2022년 11월에 2박 숙박함
답변 제공: PeterB 님, 2022년 11월 14일
Hi DavidThanks for staying with us We are sorry you had issues, thanks for pointing those outPlease enjoy your trip home or to your next destination and travel safelyKind Regards Customer ServiceCentral Apartment Group

8/10 - 좋아요

Emad

좋아요: 청결 상태, 편의 시설/서비스
Close to restaurants and shopping centres
2022년 11월에 1박 숙박함
답변 제공: PeterB 님, 2022년 11월 14일
Hi EmadThanks for staying with us and for being a great guest we welcome you back anytime Please enjoy your trip home or to your next destination and travel safelyKind Regards Customer ServiceCentral Apartment Group

6/10 - 괜찮아요

Benjamin

Ok so i booked a studio and was disappointed as it was basically a hotel room. The room pics on the website for the studio's were a room with a kitchenette with stove, oven etc ad well as a couch, dining table, balcony etc and that wasnt what i recieved. Also the house keeping was slack, i stayed for a week and only had housekeeping come twice and that was only because i had to call the property manager to organise for them. Overall it was far from the worst place i have stayed but there is most definitely room for these guys to improve, especially if you have paid for a studio and you dont get what you think youve paid for. But pleasant enough, i suppose and close to everything in Dandenong which is a bonus.
답변 제공: PeterB 님, 2022년 12월 19일
Hi Benjamin We are sorry you were not happyWe are the owners and are not always responsible for the pics on a 3rd party site Also, as we are self serviced apartments, the cleaning is only every 4th day this should have been in your booking or explained at check in We are sorry if this did not happenKind RegardsGuest ServicesCentral Apartment Group

4/10 - 별로예요

Jessica

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception is never manned, you have to phone and someone will come down in the lift. My room was clean on arrival but bin was not emptied and had condom wrappers on it. Cleaners ignore do not disturb sign and come into your room anyway
답변 제공: PeterB 님, 2022년 11월 7일
Hi JessicaThank you for your review.are sorry for the issues you experienced and will pass this on for attentionWe hope you've had a comfortable trip home or your next destination, and look forward to seeing you againKind Regards Customer ServiceCentral Apartment Group

8/10 - 좋아요

Edward

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It is convenient for my purposes
2022년 10월에 4박 숙박함
답변 제공: Peter B 님, 2022년 10월 27일
Hi Edward Thank you for your review and we are pleased the property was suitable or youPlease come back and see us again someday soonKind RegardsCustomer Service dept Central Apartment Group

2/10 - 너무 별로예요

Robyn

2022년 10월에 2박 숙박함
답변 제공: PeterB 님, 2022년 10월 25일
HI RobynThank you for your review.We are sorry to see that your stay was not up to expectationsWe look forward to improving ourselves and hopefully seeing you againKind RegardsCustomer Service dept Central Apartment Group

2/10 - 너무 별로예요

Renee

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Chanel

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Where do I start with this property? Everything was horrific. When checking in, they advised that there was no remote to the TV. The TV was the size of my laptop screen. The sheet of paper provided the WIFI password, which didn’t work and there was no one to contact about this. The room was disgusting. There was dust everywhere, like it hadn’t been cleaned EVER. The quilt had a yellow stain on it with a bottom sheet and top sheet covering it. The pillows were yellow/brown from being so old. No pillow protector, just pillow and pillowcase. You could just smell the mould in the room. The window wouldn’t close so I could hear all the traffic and the cold wind was coming in. My room was not cleaned once since I checked in (4 nights). I told the lady and she said that they get busy and can’t get around to all rooms. Oh and they don’t do house keeping on Sundays. The whole experience was terrible. There was no one at the front desk, ever. Couldn’t get towels. It was just super dodgy. The lady was quite nice at the front but this does not make up for the whole experience. I would not stay here again. I wish I had read the reviews on google before staying here because they all explained what I experienced.
2022년 10월에 4박 숙박함
답변 제공: PeterB 님, 2022년 10월 25일
Hi ChanelWe appreciate customer feedback to enable us to improve our service and facilities and do take complaints of this nature seriously. We are sorry your room needed attention and for the issues you experiencedI will pass your comments on to the Area Manager and the Hotel We once again apologise sincerely and will work on making the necessary improvements to ensure guests have a better experienceThanks for letting us knowKind Regards Central Apartment GroupCustomer Service

8/10 - 좋아요

Klynton

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The window would not close properly. Seagulls very loud during the night and early morning
2022년 10월에 2박 숙박함
답변 제공: PeterB 님, 2022년 10월 12일
Hi KyntonThank you for your feedback We do value comments from our guests and will pass these on to our Maintenance to rectifyThanks again for letting us knowWe look forward to your return visitKind Regards Customer ServiceCentral Apartment Group

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Location is very good. Staff lovely. All was good
2022년 10월에 2박 숙박함
답변 제공: PeterB 님, 2022년 10월 12일
Hi JenniferWe are so pleased the location was good, and the Staff were friendly and helpfulWe hope you've had a comfortable trip home and look forward to seeing you again!Kind Regards Guest Services Central Apartment Group

4/10 - 별로예요

Peter

단체 여행, 출장 여행
The reception is unattended and they have a key pick up system. the keys were not ready at the appointed time, left standing in the street. The bathroom door was missing a handle, the TV remote was nowhere to be found, the curtain raiser failed to work and the Wifi password was wrong and no one was there to ask. The property itself is nice and quite modern, but a series of failures of maintenance and staffing was disappointing. The new management have made decisions to cut costs, but they have not worked out well.
2022년 9월에 1박 숙박함
답변 제공: PeterB 님, 2022년 9월 8일
Hi PeterThank you for your review.We are sorry to hear that you had some issues and will pass these comments on to the Manger for attention.Thanks for letting us knowWe look forward to improving ourselves and hopefully seeing you againKind RegardsCustomer Service dept Central Apartment Group

10/10 - 훌륭해요

Brendan

좋아요: 청결 상태, 객실의 편안함
Had an issue with an open window (missing a winder) which was resolved immediately; very pleased with the prompt friendly service.
2022년 8월에 1박 숙박함
답변 제공: PeterB 님, 2022년 8월 24일
Hi BrendanSo pleased to see your 10/10 review!We do work hard to make sure everything is just perfect for our guests.So thank you, and we look forward to your return visit someday soon.Kind Regards Central Apartment GroupCustomer Service