외관

시겔 셀렉트 멤피스 여행 후기

2 out of 5
시겔 셀렉트 멤피스
5885 Shelby Oaks Dr, Memphis, TN

이용 후기

5.0
평점 10 - 훌륭해요. 429개 이용 후기 중 44개" "
평점 8 - 좋아요. 429개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 429개 이용 후기 중 80개" "
평점 4 - 별로예요. 429개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 429개 이용 후기 중 161개" "

5.0/10

청결 상태

5.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is friendly and very helpful. They go above the norm to help. The room are very clean
답변 제공: Management 님, 2022년 11월 7일
Thanks for staying with us!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful
2022년 11월에 1박 숙박함
답변 제공: Management 님, 2022년 11월 7일
Thanks for staying with us!

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My Stay was Okay
2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 17일
Thank you for staying with us!

2/10 - 너무 별로예요

Zavyus

2022년 9월에 1박 숙박함

8/10 - 좋아요

Martin

2022년 7월에 1박 숙박함

8/10 - 좋아요

Martin

2022년 6월에 2박 숙박함

8/10 - 좋아요

Martin

2022년 6월에 2박 숙박함

8/10 - 좋아요

Alisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Updated rooms are nice! Still pretty rowdy over here an loud. Staff is ALOT better. Front desk employee that was checking me in was very kind an patient. The manger was super sweet an very helpful!! Building looks alot better as well.
2022년 5월에 2박 숙박함
답변 제공: GM 님, 2022년 6월 10일
Thank you Alisha for your compliment, we appreciate the positive feedback, we are striving to make Siegel Memphis a better and more welcoming place, we hope to see you again soon and please by all means, refer a friend. Tonia G. General Manager

6/10 - 괜찮아요

Coless D

연인과의 여행
별로예요: 청결 상태
The property itself was okay,new remodel, bright colors but it wasn't thoroughly cleaned! I work in housekeeping so I know what to look for.There was a party of some sort going on all night!!! No trash can in the room, only one of the eye's on the stove work, the lobby closed to early, SMH it was not a good experience! Also bug's we're constantly getting in the room bed was very, very uncomfortable.. would not recommend this hotel to anyone, and will not be revisiting.
2022년 5월에 2박 숙박함
답변 제공: Management 님, 2022년 6월 13일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

David

출장 여행
별로예요: 직원 및 서비스
I got there to check into my room right at 7 and the door was locked and I didn’t see anyone in the office. I called but there is no one to answer except for emergencies. The next day while I was working I called to cancel my reservation and once again only got voice mail. I noticed I was charged for one night so I walked in that day to get refund. And desk personnel told me the fee is automatically generated and there is nothing they can do about it. All I want is my refund !!!
2022년 4월에 4박 숙박함
답변 제공: Management 님, 2022년 5월 6일
Thanks for staying with us and I really appreciate the feedback.

6/10 - 괜찮아요

James

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 2월에 2박 숙박함
답변 제공: Tim James 님, 2022년 2월 28일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Travis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: GM 님, 2022년 1월 22일
Thank you so much.Hope you consider staying with us again. Thank You.

8/10 - 좋아요

Luis 님, Clarksville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is a good place to stay if you are in town for business. Is very close to everything and the staff was super nice and friendly.
2021년 9월에 3박 숙박함
답변 제공: GM 님, 2021년 10월 5일
Thank you for your review and your recent stay. Please have safe travels and remain safe. Hope you return and visit with us soon. Thank you.

8/10 - 좋아요

joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The CLEANEST hotel ever
I retired 2 years ago after working at the local VA hospital for 10 years as a housekeeper. I KNOW how to find dust. It usually only takes me about 15-30 seconds to find dust in my hotel rooms. But this room was almost operating room clean. I did find a very little bit of dust, but they did not make it easy. It took me almost 5 minutes. That has NEVER happened before. As the title says, Cleanest hotel room ever. Now for the unique... I have never stayed at a hotel that did not have at least 1 trash can in the room, until this one. I asked the office for one, and was told that NONE of the rooms had trash cans... Go figure. Now for the disappointing... The hotel description clearly states free wi-fi. So when I got there, I tried to log on. Their wifi stated that I had to get a code from the office. So I asked for the code, and was informed that wifi would cost an additional $13. I pulled out my phone, and showed them the booking, and the list of hotel amenities that clearly said free wi-fi. She replied by saying that only applies if you are staying 4 nights or more. It did not impact me a lot, as I carry 2 cell phones, and both of them have 10 gig of mobile hotspot. I rarely use it but I did on this stay. And finally, even though the hotel was close to the highway, inside the room was reasonably quiet. There is a fire station just down the block, so I did hear them once. Also just around the corner was one of my favorite restaurants... Yep, good ol Waffle House :)
2021년 8월에 2박 숙박함
답변 제공: GM 님, 2021년 8월 11일
Thank you for your recent stay and we hope that you return again. Have safe travels.

2/10 - 너무 별로예요

Dan

2021년 7월에 1박 숙박함
답변 제공: GM 님, 2021년 7월 27일
Mr.Dan we appreciate your recent stay and the score however, it appears you misunderstood the information on the Expedia website which indicates the 100.00 Security Deposit is rendered at the Hotel during check in and is refundable pending no damages, no smoking or any non policy occurence in the unit. Thank You. Our hotel takes great pride in making sure we welcome everyone and we provide the documentation as it relates to all the Hotel Policies as well as communicate before your arrival in hopes to ensure a safe and comfortable stay with us. All communication provided was very tactful and you were accomodated as all guiest with a Tour of your studio before the actual check in. Thank You and have safe travels.

8/10 - 좋아요

Nora

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: GM 님, 2021년 7월 27일
THANK YOU.

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 7월에 1박 숙박함
답변 제공: - 님, 2021년 7월 26일
-

10/10 - 훌륭해요

Rochelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: GM 님, 2021년 7월 5일
THANK YOU.

10/10 - 훌륭해요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 4박 숙박함
답변 제공: GM 님, 2021년 6월 28일
Thank you for your recent stay with us. Hope you consider staying again soon. thank you.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 12월에 3박 숙박함
답변 제공: GM 님, 2021년 1월 4일
Thank you, have safe travels.

10/10 - 훌륭해요

Trinika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
My self in my kids wear comfortable it was a home like stay
2020년 12월에 3박 숙박함
답변 제공: GM 님, 2020년 12월 10일
THANK YOU. WE ENJOYED HOSTING YOURSELF AND YOUR FAMILY. THANK YOU.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room i stayed in was clean and comfortable only problem was the room /bed was to small for a family.
2020년 11월에 1박 숙박함
답변 제공: Management 님, 2020년 11월 27일
Thanks for staying with us!

2/10 - 너무 별로예요

Keith

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
unable to stay
Was unable to stay due to the hotel not having our paperwork for late check in. Was told to just get a refund and there was nothing they could due
2020년 9월에 1박 숙박함
답변 제공: GM 님, 2020년 9월 21일
Thank You.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 8월에 2박 숙박함
답변 제공: GM 님, 2020년 8월 25일
We really appreciate your recent stay with us Hope that return in the future.

2/10 - 너무 별로예요

William 님, Memphis,tn

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hitel has no office or customer support whatsoever ..robbed me of 519$do not book here if you enjoy a.c,roach free rooms,used needles and drug paraphernalia hid everywhere...worst experience i have had with any buisness in my life.
2020년 6월에 9박 숙박함
답변 제공: Management 님, 2020년 7월 7일
Thanks for staying with us!

2/10 - 너무 별로예요

Miguel

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unpleasant
The checking in process was a nightmare, the lobby closes at 7pm. I arrived at 930pm and finding the person with a key was a struggle. The carpet was ripped off part of the floor, there was a puddle of water by the fridge and the shower curtain had mold.
Carpet was stinky and coming off.
Moldy shower curtain
Filthy chair.
2020년 6월에 1박 숙박함
답변 제공: GM 님, 2020년 6월 27일
Thank you for your review and we apologize for thhis matter and will rectify the problems ASAP. Thank you.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: GM 님, 2020년 3월 4일
Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good people. Good job. Clean. Smiling faces. Great pilots.
2020년 2월에 1박 숙박함
답변 제공: GM 님, 2020년 2월 21일
We really appreciate your recent stay with us. Thank you for taking the time to communicate your experience. Hope you return with us. Thank you and Have safe travels.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
The room had enough space and amenities that was necessary for my visit
2020년 2월에 1박 숙박함
답변 제공: GM 님, 2020년 2월 20일
We certainly appreciate your recent stay and we hope that you return to the Memphis Siegel Select soon. Thank You.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 3박 숙박함
답변 제공: GM 님, 2020년 2월 4일
THANK YOU. We certainly welcome your return with us.

2/10 - 너무 별로예요

Jake 님, Memphis

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged me a fee using Expedia. Unfriendly manager. Not a safe area. Room and building was dirty. I could go on!!!
2020년 1월에 1박 숙박함
답변 제공: GM 님, 2020년 2월 3일
Although, we appreciate your review and during the tour of the room you were seemingly very happy about the room and the room was thoroughly cleaned and new bedding & accessories are accommodated in the rooms. We are a great hotel and the area is a business district without foot traffic on the premises. We have security as well. New staff were more than accommodating during your check in. We certainly appreciate your opinion and your time. We are also, looking forward to becoming renovated soon but, we take great pride in making everyone feel comfortable as possible. Thank you. No incidents nor noise occurs at the Property. Thank you (Jack) or (Jake)

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reading the reviews, I had apprehensions about staying here. As it turns out, the hotel has new owners, and they are making improvements. It wasn't nearly as bad as I expected, based on what I read here. I was going to be in Memphis for a week, so for $35/night, I thought I'd give it a shot. Glad I did, as my stay was pleasant, and I saved a ton of money. Miss Sonya at the front desk was very helpful, friendly, and clearly cares about customer service. It's not fancy, but I would definitely stay again if I had to go back to Memphis.
2020년 1월에 5박 숙박함
답변 제공: GM 님, 2020년 1월 31일
On behalf of the General Manager, staff, and the Siegel Select we really appreciate your recent stay and we are of course waiting to become enhanced. Thank you so, much for taking the time to express your recent stay with us. Hope you consider returning with us. Thank you.

2/10 - 너무 별로예요

Zacjariah 님, Memphis

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No one was working to check me in after 7pm. Horrible service. Old appliances inside room along with mold
2020년 1월에 1박 숙박함
답변 제공: GM 님, 2020년 1월 25일
ALL GUEST WITH ACTIVE RESERVATIONS ARE EMAILED AND CONTACTED IN ODER TO ACCOMMODATE THE STAY. OUR BUSINESS HOURS ARE DISPLAYED ON ALL THIRD PARTY SITES AND THE HOTEL SITE. HOWEVER, AS SATED THE HOTEL CLOSES AT 7:00 PM AND THE AFTER HOURS SERVICE WILL DISPATCH THE COURTESY PATROL OFFICER WHOM WILL ISSUE YOUR CHECK IN INFORMATION AND KEYS WE ARE AWAITING RENOVATIONS VERY SOON. THANK YOU .

2/10 - 너무 별로예요

Curtis 님, Bartlett,Tn. Shelby Oaks

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It said free wifi, but they want 15 dollars. During the night someone tried to enter our room. They had to have a key, because the only thing that kept them out was the upper mechanical latch. I told this to the service desk and they blew me off saying it was probably the security guard.I should have called the police. Half roll of toilet paper, toilet ran half the night. Queen bed was actually a full bed. The bed was hard as a rock,& neither of us could sleep.The info papers says if there are any issues after hours,call a phone number given, but there are no phones. The concrete stairs are in extremely dangerous condition. Many steps are missing 1/3 to 1/4 of step. This is a 3 story ,actually designed for extended stays,not really like a motel. Check in is at 2pm,& checkout is 11am. Hours open are 11-7. Just beware. Our first sight as we shut the door,was a stink bug. Thank you Siegel. Btw,when we were checking out,the people checking in were getting passwords for the wifi in their rooms.Odd.
2019년 11월에 1박 숙박함
답변 제공: GENERAL MANAGER SB 님, 2019년 12월 2일
Mr. Curtis we certainly appreciate your feedback however, this is a new Company that recently bought from the previous Hotel and we are currently, scheduled for renovation and enhancements. Currently, the internet is included in the weekly and monthly stay. The Daily internet has not been implemented as of this current time for the Daily Guest. We surely, hope you will consider returning after our renovation project is completed so, you will get a opportunity to experience the Siegel Select Experience. Thank you Again for your feed back.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Management 님, 2019년 8월 17일
Thanks for staying with us!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My next stay will not be here
Old towels one pillow in the room.shower had no pressure. Fridge was dirty. And room smelled like smoke in a non smoking room
2019년 5월에 1박 숙박함
답변 제공: GM 님, 2019년 6월 3일
Thank you for your recent response. The towels were brand new however, we apologize our establishment was not befitting for you. Thank You.

4/10 - 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don't go
Not going to stay again.. they don't give good service, crappy rooms and$15 for wifi. They also lie.
2019년 5월에 1박 숙박함
답변 제공: GM 님, 2019년 5월 22일
MR. WILLIAM STAYED FOR ONE NIGHT AND HIS ROOM WAS CLEAN AND HE WAS PROVIDED WITH GREAT CUSTOMER SERVICE AND HE SELECTED THE ROOM AFTER A BRIEF VISUAL TOUR OF THE ROOM WAS PROVIDED BY THE CSR. MR. WILLIAM WAS ISSUED THE WIFI COST WHICH WAS EXPLAINED AND THE GUEST WAS WILLING TO PAY FOR THE WIFI AND ISSUED THE ACCESS CODE. WE CERTAINLY APPRECIATE IT AND THANK YOU. THE GUEST HAD NO PROBLEMS OR COMPLAINTS DURING THE STAY. THANK YOU.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Early closure
I did not stay there. My flight was delayed and I arrived at 7:30ish and I didn't realize that the hotel closed at 7pm. I've never heard of a hotel closing at that time. I was not charged just disappointed.
2019년 3월에 2박 숙박함
답변 제공: management 님, 2019년 3월 30일
Unfortunately, our hours reflect our business however,the hotel tried to reach out to you and we were unsuccessful. Thank you.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was horrible..the room was dirty had old shoes..Staff was very rude.very very rude..
2019년 3월에 1박 숙박함
답변 제공: MANAGEMENT 님, 2019년 3월 22일
We certainly regret you did not enjoy the stay however, we are unable to check a guest in without appropriate identification as was stated respectfully by the staff at the front desk. Although, the room was very clean and shown before your checked in we hope you consider returning after our renovation process soon. Thank you.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Could of been better
Wasn’t what I expected and bed was very hard room smelled the first night but they offered house keeping the next morning
2019년 3월에 2박 숙박함
답변 제공: MANAGEMENT 님, 2019년 3월 19일
We certainly apologize the accommodations were not befitting for you although we offered immediately to Make It Right for you. We will become renovated soon and we hope you will consider given us another try. Thank you.

8/10 - 좋아요

' Dedra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy
The service I received at the front desk was amazing. The Manager was very helpful and friendly. I felt welcome and very comfortable while speaking with her. The room was very accommodating. The kitchen was a plus because it had a stove top, fridge, sink, and microwave. This saved us money because we were able to prepare meals in our room.
2019년 3월에 2박 숙박함
답변 제공: General Manager 님, 2019년 3월 11일
Thank you so much for your recent stay with us we certainly are honored to have accommodated your stay . Please feel free to return to our establishment and be advised we will soon become enhanced on our up coming renovations. Thank you Again.

2/10 - 너무 별로예요

Shawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unable to check in office closed at 7:00PM
2019년 3월에 1박 숙박함
답변 제공: MANAGEMENT 님, 2019년 3월 10일
Thank you for selecting the Siegel Select however a courtesy message and telephone call were issued to Expedia staff advising our hours of operation as well as our website. We certainly are sorry you missed your check in.

4/10 - 별로예요

Kyla

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Need major updates on the rooms
2019년 3월에 1박 숙박함
답변 제공: management 님, 2019년 3월 8일
We certainly apologize for the vintage look currently.However, we take great pleasure in informing you our property is due to become renovated very soon and we hope that you consider returning in order to experience the enhancements.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 2월에 1박 숙박함
답변 제공: MOD 님, 2019년 4월 1일
NA

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 1월에 2박 숙박함
답변 제공: MOD 님, 2019년 4월 1일
NA

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Connecting with management was difficult. The office opens at 9 am till 7 pm which limited check in and check out.
2019년 1월에 2박 숙박함
답변 제공: Management 님, 2019년 2월 4일
We appreciate your chose in our brand however, Our hours are listed on the website and all of the third party company websites. If you might've book your reservation possibly during the time of our closing sometimes the reservation could be delayed by the third party during the company before it shows up in our system. Thank you.

2/10 - 너무 별로예요

Melinda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The manager was very rude
I reserved a room for for a night and I put check in at the hotel pay at the hotel I was charged $41 and I did not check in at the hotel because when I went in to check in the lady was very rude the manager
2018년 9월에 4박 숙박함
답변 제공: Management 님, 2018년 10월 6일
I'm very sorry you had a bad experience.

2/10 - 너무 별로예요

Carrie

Move on
Just don't: Room was in disrepair with flooring coming up in the bathroom. I did not use the shower because it did not appear clean. There were holes in the walls and furniture. The room had an awful odor (food vs. mildew?) and there were crumbs on the chair, like someone had eaten their lunch sandwich there while watching TV (the TV was on when I came into the room). I found a tiny black bug crawling up my pajamas the next morning (flea?) and ended up with bug bites on my legs. As I was leaving the second floor room on my way to the office to check out, I noticed the room below mine had a sign in the window that read "Crazy cat lady" (permanent resident, maybe?)...which explains the bug vs. flea bites!
2018년 9월에 1박 숙박함
답변 제공: Management 님, 2018년 9월 14일
We certainly apologize for your experience. Unfortunately, we take great pride in cleaning our establishment and cleaning inspections are conducted daily. I'm sorry you did not communicate with us directly. Our establishment takes great pride in Making It Right. Thank You.

2/10 - 너무 별로예요

William

Room
Terrible room stiffy and smell. After paying ended going to another hotel never even went back to room never brought my stuff to the room
2018년 8월에 1박 숙박함
답변 제공: Sonya 님, 2018년 9월 3일
We're sorry for the inconvenience and hope you will consider returning in order for us to Make it Right. Thank you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함
답변 제공: Sonya 님, 2018년 8월 28일
Thank you for your positive review.