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래디슨 호텔 멤피스 - 유니버시티 여행 후기

3.5 out of 5
래디슨 호텔 멤피스 - 유니버시티
2625 Thousand Oaks Blvd, Memphis, TN

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 299개" "
평점 8 - 좋아요. 1000개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 188개" "
평점 4 - 별로예요. 1000개 이용 후기 중 124개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 115개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Sein

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함

10/10 - 훌륭해요

STEVEN 님, KATY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sabrina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was closed
2022년 3월에 3박 숙박함

2/10 - 너무 별로예요

SHARON 님, HUNTSVILLE

2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Eleda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wasn’t what was Advertised!
When me and my Family Arrived, there was shooting across the street, when we went into the hotel, there were scary men sitting in the Lobby, when we went to check in the cashier stated that the Hotel will be closing down on Sunday then she gave us a room that was occupied and someone had just gotten out the shower,we had to find another Hotel Immediately! This wasn’t what was Advertised!
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Shakeya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great place to stay
It’s was a great and wonderful experience. Peaceful!!!
2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

James 님, Southfield

연인과의 여행
The reservation at Radisson Hotel Memphis was cancelled by the company with no warning. Left having to scramble to find a place to stay. Terrible customer treatment. Won't be using Radisson again!
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Deyanira 님, Fort Wainwright

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived at 1230 am after a long trip and had to leave early because the rooms are humid , have a chemical smell and AC doesn’t work. Staff tried to move us rooms at 4am. We tried a total of three rooms and ended up leaving at 4am because of how hot it was. It appears they are renovating this hotel and should not be open but are trying to press through regardless of inconvenience to guest. I would never consider a Radisson again. To top it off I was traveling with three small children and we initially planned on getting back on the road at 9-10am.
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Shameka

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible
2022년 2월에 2박 숙박함

8/10 - 좋아요

SherRonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

Chasity

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was very unprofessional, room was not clean. Very disappointed the lobby makes you feel as though you are walking into a 5 star luxury hotel just to end up in a 3 star room with 1 star customer service
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like a lot of other people lost power in Thursday, February 3,2022 and was in search of a hotel. There was an abundance of people trying to check in, report issues etc. The front desk clerk was accommodating, friendly and professional. She kept a smile on her face while being there only staff at the desk for awhile. She displayed exceptional customer service! The other staff that I met during my stay were just as professional and they all provided great service. Shout out to Sam, I believe he’s the manager and he took care of a issue with my room right away and provided great customer service as well. Overall good experience.
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

8/10 - 좋아요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1 out of 3 elevators worked which took forever to arrive.
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Better luck next time.
We stayed their three times and all times it was no cream and sugar for the coffee. Also only one face towel and used soap left in the shower. Hair was all over the bathroom floor and tub.
2022년 1월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
We apologize for the issues during your stay! Please contact the hotel directly to discuss your stay.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great place to stay
Short stay for business but very satisfied with the cleanliness, size and quality of amenities in the room and the hotel as a whole.
2022년 1월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
Thank you so much for your review! We are happy to hear you had a great stay and we hope to have you back soon!

2/10 - 너무 별로예요

Gilda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was dirty I made a reservation for two nights with my two children I was up to bed bug bites and roches in the bathroom. My body had several bites all over and ended up in doctors for a allergic reaction to these bites. Only Stayed one night and left. Place was dirty overall for what I paid.
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Vaurice

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
Thank you for your rating!!

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GREAT LOCATION AND PEOPLE
2022년 1월에 3박 숙박함
답변 제공: HT 님, 2022년 2월 4일
Thank you so much for your review! We are so happy to hear you had a great stay and enjoyed our property.

2/10 - 너무 별로예요

Stanley

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty sheets no toilet paper elevator broke no bar or room service and ghosts👀
2022년 1월에 3박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: HT 님, 2022년 1월 20일
Thank you for your rating! We hope you come see us soon!

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: HT 님, 2022년 1월 20일
We appreciate your rating! Please come back and see us.

8/10 - 좋아요

Cassie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was wonderful. Very clean. Quiet. The pool was closed which was sad since we planned specifically for that but we made do. Definitely recommend for your next Memphis stay!
2022년 1월에 2박 숙박함
답변 제공: HT 님, 2022년 2월 4일
We apologize for the miscommunication on the pool being closed. We are hoping to get it opened here soon! Please consider us on your next stay in Memphis!

4/10 - 별로예요

Brittney

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Walking into the hotel, the hotel was beautiful! Friendly staff as well! But when I got onto the elevator it was dirty! Stains on the door and floor. When I got to the hotel floor, there was horrible smell in the hallway. When I entered my room the sofa was dirty with stains, the phone was dirty, and blankets had holes. Went downstairs to complain and they gave me another room. It was cleaner and decent. They don’t do housekeeping and also no continental breakfast. Overall I won’t go back or recommend this hotel!
2022년 1월에 2박 숙박함

8/10 - 좋아요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
Thank you for your rating!!

4/10 - 별로예요

Candace

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The rooms were not ready at 3pm check-in. Myself along with three other couples waited in lobby over an hour to check into the rooms. Staff did not provide an explanation or ETA on when the rooms will be ready. Upon check in, I was assigned a handicap accessible w/o a full shower & tub (shower seat and hand-held shower).
2021년 12월에 2박 숙박함
답변 제공: HT 님, 2022년 2월 4일
We apologize for the delays during check in. We hope you had a good stay aside from that inconvenience. We have taken this back to our team to improve. We hope you consider staying with us again.

10/10 - 훌륭해요

Rita

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The look of the place and the entrance!!
2022년 1월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
Thank you for your review!

8/10 - 좋아요

andy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 5박 숙박함

6/10 - 괜찮아요

Trisha

가족 여행
좋아요: 객실의 편안함
very disappointing!!!
The pictures of Hotel looked great! There was No Wi-fi, the pool was green, not opened! It was a very, disappointing.
2022년 1월에 1박 숙박함
답변 제공: Cynthia Front Office Manager 님, 2022년 1월 8일
Good Afternoon, I want to apologize for you not have a wonderful stay. Want you allow us a second chance to get it right. I will address your concerns with higher management to get all this corrected. I hope you have a wonderful. The Radisson Hotel Memphis University

4/10 - 별로예요

Virginia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our toilet overflowed and we had to be moved. The front desk clerk was very accommodating about moving us. But the condition of the hotel was disappointing. It is an older property and it shows it’s age.
2021년 12월에 2박 숙박함
답변 제공: Cynthia Front Office Manager 님, 2022년 1월 8일
Good Afternoon, I want to apologize for your stay not being an excellent experience. I appreciate the survey and will past it along to higher management. Hopefully, you will allow us a second chance to make your stay better. The hotel will begin a facelift soon and once it completed hopefully, you will return. Again thank you and hope you have a wonderful day.

6/10 - 괜찮아요

Jamara

2021년 12월에 2박 숙박함
답변 제공: Cynthia Front Office Manager 님, 2022년 1월 8일
Good Afternoon, I couldn't see your post, however, I hope you had a pleasant stay and would like for to visit again. Thank you for choosing our property.

10/10 - 훌륭해요

Jamir

Good Stay
2021년 12월에 2박 숙박함
답변 제공: Cynthia Front Office Manager 님, 2022년 1월 8일
Thank you for your survey and I would like to thank you for choosing to stay with us and hope that you will come back to visit. The Radisson Hotel Memphis University

2/10 - 너무 별로예요

Esteban

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: Cynthia Front Office Manager 님, 2022년 1월 8일
I apologized that your stay wasn't pleasant feel free to reach out to me so I can see how I can make your next stay a better experience.

6/10 - 괜찮아요

Joan

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not impressed overall
2021년 12월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
We apologize that you did not have a great stay and we encourage you to reach out to the hotel directly to discuss your experience.

2/10 - 너무 별로예요

Todd

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No hot water Phone didn’t work to call front Bathroom door wouldn’t close Staff didn’t apologize or seem to care
2021년 12월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
We apologize for missing the mark during your stay. We have taken this back to the team to review and will continue to improve our practices.

10/10 - 훌륭해요

Tanika

2021년 12월에 2박 숙박함

6/10 - 괜찮아요

Lora

2021년 11월에 4박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
Great hotel. Great staff. Needing some TLC on the driveways some furniture in the room showing wear. Great bed and amenities
2021년 12월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
Thank you for your response! We hope to see you again soon.

8/10 - 좋아요

Staci

가족 여행
좋아요: 직원 및 서비스
The area was not the safest. The hotel itself needed cleaning. The room was nice with comfortable beds. The lighting was poor in the room. I had to pay a $50 refundable deposit upon check in which I had not been informed of beforehand
2021년 12월에 1박 숙박함
답변 제공: HT 님, 2022년 2월 4일
We're glad to hear the beds were comfortable for your stay. We apologize about the lighting and the deposit. We will make sure to list that before your next stay.

10/10 - 훌륭해요

Nankecia

2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

MARIBEL

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 3박 숙박함

4/10 - 별로예요

Denise

단체 여행
별로예요: 청결 상태, 직원 및 서비스
The staff was nice and very respectful and seemed very accommodating. However, they didn’t do what they said they would do to accommodate us. Also, my stay was supposed to come with a full breakfast every morning. I did not get any kind of breakfast. After arriving, I was told that breakfast was on the weekends only and when Saturday came, we were told that breakfast was available for a fee. They never came in during my stay to bring us towels nor did they clean the room. The batteries for our door lock went dead and maintenance had to come with a crowbar and break into our room and they moved us to a different room. Might I add, the evening they had to move us to a different room because of dead batteries in the lock, we brought supper to the room to eat, needless to say our supper was cold by the time they realized what happened and we settled in the new room. I travel often and I have never experience anything like it. I will not stay here again.
2021년 12월에 3박 숙박함

4/10 - 별로예요

Monte

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
DONT. STAY HERE IF YOU NEED TO SWIM OR HOT TUB!
Radisson. Used to be amazing. Not so much! Booked stay at the Radisson by looking at web site we have been mega traveling and specifically chose this place because of the beautiful pics of the indoor , outdoor pools and that much needed Hot tub shown in pics when we got there hotel said pools and hot tub were closed outside pools looked like the swamp. First room had dirty towels in the closet carpet was filthy in the hallways and in room . Bed was questionable if sheets had been changed. Back down stairs to get another room. We get a luggage cart to move luggage to new room top part of luggage cart holding fragile gifts we had picked up in key west cart broke off causing them to break to pieces as they hit the floor. Staff was extremely helpful with everything. I truly wonder if Radisson knows how bad their beautiful hotels really is
2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

Oscar 님, North Little Rock

단체 여행
별로예요: 청결 상태
The staff was cordial. But we fight a syringe in our room in the condiment packages and when we try to call the front desk the phone didn’t work.
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

Robinette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 12월에 2박 숙박함
답변 제공: HT 님, 2021년 12월 13일
Thank you for your review! Come stay with us again soon!

4/10 - 별로예요

Brian

2021년 12월에 3박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight Stay
0ur room was very clean, comfortable nicely updated. Hallways and elevator a little dated and worn. Had to ask for toilet paper and tissues which were readily given although I had to go to lobby to retrieve due to lack of enough staff. A common problem these days everywhere.
2021년 12월에 1박 숙박함
답변 제공: HT 님, 2021년 12월 13일
We appreciate your understanding during your time and we hope you were able to enjoy your stay outside of these issues. Please come stay with us on your next trip to Memphis!

6/10 - 괜찮아요

Molly

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
There is a lack for lighting in the parking lot and into the entrance of the hotel. The first room I was given had not been cleaned and serviced, the new room I was given was getting “checked out” before I entered so someone had been in my room before I could enter which made me uncomfortable. The bedding had fuzzy black things on the blanket, the room did not have a microwave, and there was no WiFi or WiFi user and password provided for my stay.
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It said it only had one room left in a huge hotel facility I booked the room when I got there it look like the haunted hotel there were no cars in the parking lot it bothered me that I had a nonrefundable room so I stayed the bed was old the sheets were thin, the towels where small and old this was a terrible choice Raddison should be embarrassed to represent there hotel like this
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Michelle

가족 여행
좋아요: 객실의 편안함
The staff was amazing and friendly! However, the pool was closed, despite being told it was open. My kids were so disappointed. There were also cleanliness issues in the room, specifically in the bathrooms and under beds. Again, the staff was amazing and made the stay worth the hassles
2021년 11월에 4박 숙박함