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예약 가능 여부 확인

더블트리 바이 힐튼 멤피스 다운타운 여행 후기

4 out of 5
더블트리 바이 힐튼 멤피스 다운타운
185 Union Ave, Memphis, TN

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 376개" "
평점 8 - 좋아요. 1000개 이용 후기 중 288개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 147개" "
평점 4 - 별로예요. 1000개 이용 후기 중 104개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 85개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Barbara P

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Jamie

연인과의 여행
For this to be a DoubleTree I was disappointed. One of the reasons we chose the room was due to the remarks of the clean rooms. They were mediocre. The bathrooms are very outdated but we were able to shower. I had to request fresh towels from the front because the ones in the room were dirty. Good location. Valet was good. Staff was very amazing!! Just wish it was more updated and the details were tended to better.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Travis

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Couldn’t get air below 74 degrees. Shower head was pulled out of wall.
2024년 4월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 19일
Thank you for your recent stay; Providing a comfortable nights rest is paramount to our core values. We apologize for any incovenience this may have caused.

2/10 - 너무 별로예요

Nick

2024년 4월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 19일
Thank you for your recent stay.

6/10 - 괜찮아요

Tobias

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Front desk workers were very helpful with check in and answering any questions I had. Bath room was very outdated and not very clean. Disappointed for a Hilton.
2024년 4월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 15일
Thank you for your recent stay at the hotel. We will pass along the great comment about our staff.

10/10 - 훌륭해요

Megan

단체 여행
좋아요: 편의 시설/서비스
Could not have asked for better service….from the front desk staff, valet, and restaurant, we had the BECT experience ever!
2024년 4월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 15일
Thank you!

10/10 - 훌륭해요

Pastor Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cost of parking was a little high
2024년 4월에 3박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 13일
Thank you for staying at the Doubletree hotel downtown Memphis.

10/10 - 훌륭해요

ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
About two blocks from Beale street. Nice hotel. Room was nice but didn’t have a fridge. Staff was nice and helpful.
2024년 4월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 11일
5 out of 5 - perfect score and we so appreicate your business and nice comments.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. Walking distance to everything
2024년 4월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 11일
Thank you for your recent stay at the Doubletree hotel downtown Memphis. 5 out of 5 is a perfect score and we hope to see you in the future.

8/10 - 좋아요

Gregory

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The street noise, loud cars and motorcycles, was unexpected. Having lived in downtowns in a few large cities noise was expected, but wow, even on the 8th floor.
2024년 4월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 8일
I am so sorry to hear that you were disturbed by street noise during your stay. Providing a peaceful and comfortable enviroment for our guests is a top priority for us,and we regret any inconvenience this may have caused you.Thank you for choosing to stay wiht us and for sharing your valuable feedback.

10/10 - 훌륭해요

Sara

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a really nice hotel in a fantastic location.
2024년 3월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 1일
Home Run.. Thank you for your recent stay and your out of the park review. Our location is ideal adjacent to the AutoZone Baseball Park home of the Memphis Redbirds and steps from the famous Beale Street Entertainment District. Tell all your friends and come again real soon.

8/10 - 좋아요

DELORES

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good except valet parking they only had one person working and we had to wait 30 minutes just to get our car to leave to go shopping
2024년 3월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 4월 1일
Thank you for your review, we are so pleased everything was excellent with your stay except for valet. We worked hard to provide you with the best customer service and we are disappointed that we failed your expectations. Please do come again.

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The
2024년 3월에 3박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 28일
Thank you for staying at the Doubletree hotel downtown Memphis. 5 out of 5 is Excellent and we work hard each and every day to hit that mark. Please come again real soon.

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great bar staff!
2024년 3월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 27일
Thank you for your recent review! I will let the bar team know how much you appreciate the superior service. Hope to see you again real soon.

4/10 - 별로예요

Megan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 26일
Thank you for your recent review. We hope you will visit our hotel again in the future.

8/10 - 좋아요

Egan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 26일
Thank you for your recent stay at the Doubletree hotel downtown Memphis. We appreciate the review.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was neat and clean. I enjoyed the food in the restaurant.
2024년 3월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 20일
thank you!

6/10 - 괜찮아요

Mariam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was nice, room was clean, but many parts of the room appeared dated. Shower also broken and showerhead did not stay in place.
2024년 3월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 20일
Thank you for the recent review. Please let us know the room number and we will make sure this is addressed.

8/10 - 좋아요

Stephen Thomas

연인과의 여행
The bathroom could have been more modern with a stand alone shower.
2024년 3월에 3박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 20일
Thank you for your recent review of the hotel; we do in fact have rooms with a tub and separate shower. The room is a corner double or corner king. Hope to see you in the future.

6/10 - 괜찮아요

SUZY

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room was that of a motel. Disappointed in room condition. Toilet barely flushing and room just average or somewhat below.
2024년 3월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 21일
Sorry to hear your recent stay was less than satisfactory. We do hope you will give us another opportunity in the future.

6/10 - 괜찮아요

Tracey

좋아요: 청결 상태
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 20일
thank you for staying.

6/10 - 괜찮아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was close to the fedex forum, so it was very convenient to walk to. We didn’t know that there wasn’t any parking and that we would have to pay $32 for valet. The only issue we had with the room itself was that the tub drained really slowly, so we were standing in dirty water up to our ankles while we were showering.
2024년 2월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 901-334-4601 님, 2024년 2월 27일
Thank you for bringing the issue of your tub not draining to our attention. Please accept our sincerest apologizes for any inconvenience this may have caused during your recent stay with us.We understand how important it is to have a fully functional and enjoyable experience during your stay. Should you choose to stay with us again in the future, we would welcome the opportunity to make it right and provide you with exceptional services that we strive to deliver to all our guests.

8/10 - 좋아요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스
No self parking on site. Valet with off-site parking with an extra $32 cost. No safe or refrigerator in the room. Staff was friendly and helpful. Breakfast was not complimentary but the food was good and not terribly priced. Room and facilities were clean. Several pieces of equipment in the small gym area were not in working order.
2024년 2월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 2월 27일
Thank you for your recent review and stay at the Doubletree. We appreciate the comments concerning the staff. We will inspect the onsite fitness center to ensure proper working equipment. We understand how important and enjoyable it is to have a fully functional and enjoyable experience during your stay. We will work hardly to make this a reality.

2/10 - 너무 별로예요

Kevin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad. So dirty and in disrepair. $38 parking for my car to literally be parked on the side of the road with terrible service.
2024년 2월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 2월 27일
Thank you for your recent review. Please accept my sincerest apologizes for any inconvenience this may have caused during your recent stay with us.

6/10 - 괜찮아요

PATRICE

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 2월 27일
Thank you for visiting.

10/10 - 훌륭해요

kandice

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely will stay here again. So close to everything we needed. Very clean. Beds so comfortable
답변 제공: Phillip Austin, Director of Sales 님, 2024년 2월 27일
Thank you for your recent stay and review.

8/10 - 좋아요

Leland

좋아요: 청결 상태, 숙박 시설 상태 및 시설
nice stay
2024년 1월에 4박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 2월 27일
thank you for your recent stay and review. It is our goal to give all of our guest a warm and welcoming place to stay.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2024년 2월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 2월 27일
Thank you for visiting!

6/10 - 괜찮아요

Kenyata 님, Madison

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
There were several ceiling areas that were bulging and appeared to have water damage. Our bathroom door didnt close properly. The bathtub appeared dirty and the sink didnt drain properly. We visited 3 years ago and were happier with our stay then as far as the conditions. However all the staff was pleasant.
2024년 2월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 21일
Thank you for being a loyal customer. We hate to hear your most recent visit was less than you expected. We do hope you will give us another opportunity.

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were going in to the bar for take out and drink. Ended up staying for 2 hours. Great entertainment by Tiffany and Shaun was a fabulous equally entertaining bartender! Terrific drinks. Food was also yummy.
2024년 2월에 1박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 2월 27일
Thank you!

2/10 - 너무 별로예요

Perry 님, Columbia

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel I have ever stayed in. The room was horrible and there was a nasty odor in the bathroom. Hotel looked nothing like the advertisement.
2024년 1월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 21일
Thank you for your visit to our hotel; we strive to offer clean and comfortable accommodations and we hate we did not live up to your expectation on this recent stay, We do hope you will give us another opportunity.

6/10 - 괜찮아요

Holly

2024년 1월에 5박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 20일
Thank you for staying

4/10 - 별로예요

Wendy

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 21일
Thank you for your recent stay.

8/10 - 좋아요

CURTIS

2024년 1월에 3박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 21일
Thank you for your visit.

4/10 - 별로예요

Elinor

가족 여행
The lack of water and hot water was very difficult. We arrived Thursday night. Beginning around 8:00 AM on Friday, hot water was unavailable. Whether it was the hotel or the city, we were never sure or told.
2024년 1월에 3박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 21일
Thank you for your visit to the hotel. The city of Memphis did have freezing temperatures for over a week that cause city water lines to freeze thus causing issues for all businesses in the downtown area. We do hope you will give us another opportunity to provide you with excellent customer service.

2/10 - 너무 별로예요

Ted

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No water, couldn't shower or use toilet for a whole day. Then cold water only. Tv wouldn't stay on channel and then would not go to guide kept cycling to accessing.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Terrell

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함

8/10 - 좋아요

Julian

2024년 1월에 2박 숙박함
답변 제공: Phillip Austin, Director of Sales 님, 2024년 3월 20일
We appreicate the business!

10/10 - 훌륭해요

Rhonda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Brandon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy check in nice room and very clean also the bed was so comfortable! No need to say more
2023년 12월에 2박 숙박함

8/10 - 좋아요

Heather

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and proximity to Beale Street
2023년 12월에 3박 숙박함

8/10 - 좋아요

Carmala Caye

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tyrrina

좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Rodrigo André

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bom, mas precisa de renovação
Hotel com boa estrutura e bom atendimento, funcionários cordiais, com bom valet parking, embora necessite de renovação nos quartos e na estrutura, pois já é antigo. Fomos no entanto muito bem atendidos e o o café da manhã é excelente!
2023년 12월에 2박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The room was very clean. The only complaint is that there was no working vent in the bathroom, so it got very steamy when showering. The staff was very friendly and accommodating
2023년 12월에 2박 숙박함

4/10 - 별로예요

Ann

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Lots of misses
We were moved quickly when we reported we had no hot water. That original room was cramped and not well cared for. Valet took 45 min to bring a car. They also brought up wrong cars for people. It was a busy game day but 45 min is unacceptable. Others were waiting that, too. On checkout the wrong car was brought up. When our car was brought the contents were strewn all over the rear trunk and a flag on side of car was broken off. That was not how it was when we returned it the previous night. The parking fee and incidentals fee was completely misleading. It would be nice to update rooms w refrigerators and microwaves. What I rented in NO way matched the pictures on their website. I was told by a staff member that the website has another Memphis location and uses those marketing photos. I’m very disappointed to have this experience at a Doubletree.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Andrew

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Rooms too much
Friendly staff, room was average. NO fridge or microwave for the price of the room.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 숙박 시설 상태 및 시설
Not great
This place could be really nice with some renovations. The bathrooms need some serious work. Room was not cleaned and had to request towels. Valets were sitting inside and did not move when we pulled up even though they saw us unloading bags. Had to walk in and ask them to come out before any effort was made.
2023년 12월에 2박 숙박함