외관

페어필드 인 & 스위트 바이 메릴어트 멤피스 저먼타운 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 785개 이용 후기 중 335개" "
평점 8 - 좋아요. 785개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 785개 이용 후기 중 94개" "
평점 4 - 별로예요. 785개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 785개 이용 후기 중 55개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Jungyeol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

8/10 - 좋아요

Jungyeol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Jungyeol

출장 여행
2021년 9월에 4박 숙박함

10/10 - 훌륭해요

Karen

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very courteous and helpful staff
2024년 3월에 2박 숙박함

8/10 - 좋아요

Timothy T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room. Comfortable. Plugs are nit in concenient places.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Leigh Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds. Extremely friendly service. In an area I felt safe in.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Brittany

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

kurt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Safe. Nice part of town.
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Dixon, GM 님, 2024년 3월 8일
Dear Kurt,We appreciate your kind words about your recent stay!

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms were disgusting. Cockroaches, dust, dirt. No joke. Plumbing didnt work. Shower didnt drain. Toilet didnt flush. Tv didnt work. Pool closed. Cleaning service did little more than pull bedsheets up on bed. Overall it was the worst hotel experience of my life.
2024년 2월에 3박 숙박함
답변 제공: Mackenzie Dixon, GM 님, 2024년 2월 21일
Hi Jason.We would have loved to talk to you about your stay as these are serious issues. Unfortunately through a third party, I am not able to see any information so we could go look at this room ourselves to address this and check it out. We want to make sure this is handled at the highest level. If you could let us know what room number you were in.Thanks.

10/10 - 훌륭해요

Haven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed it
2024년 2월에 1박 숙박함
답변 제공: Mackenzie Dixon, GM 님, 2024년 2월 21일
Hi Have.We are so glad you enjoyed your stay and we hope to welcome you again!

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Mackenzie Dixon, GM 님, 2024년 2월 21일
We are so glad you had a good stay, Robert! We do hope to see you again.

10/10 - 훌륭해요

Milton

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Affordable
2024년 2월에 2박 숙박함
답변 제공: Mackenzie Dixon, GM 님, 2024년 2월 21일
We appreciate your kind marks Milton and we do hope to welcome you again!

8/10 - 좋아요

Ana

2024년 2월에 2박 숙박함

4/10 - 별로예요

Kyle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very kind and friendly, and the facilities were good. However we had to call the desk with two noise complaints overnight, at 11:15pm and 3:30am, when neighbors were yelling loudly and bouncing a basketball. The staff said they would handle it but it took nearly an hour each time for the noise to be resolved. That's not specifically a problem with the hotel but perhaps with their protocols for handling noisy guests. I have two young kids so I don't realistically expect perfect silence, but this sounded like adults making all this noise during obvious quiet hours.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

andrew

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Regina 님, 2024년 1월 6일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 - 훌륭해요

ana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Kayla

단체 여행, 가족 여행
Very nice area and staff was nice.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Beverly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Nail

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Never been so disappointed
There was a lot of construction material inside the hotel in the lobby and near rooms. All floors smell smoke. Bed is outdated. I would not remmend this place at this time.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Regina Gaines 님, 2023년 11월 10일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 - 훌륭해요

Lisa

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Misty

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Elle

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, great staff, great service!
I want to compliment Anita, her sister, & the other gals who worked so hard on the breakfast preparation & keeping everything stocked with a large number of guest (lots of kids too). They did an excellent job cleaning up after guests as well. Staff is often taken for granted, but these gals were awesome. Also, Anita helped me with my tv too. Desk staff also very welcoming. I think Jam is the person who checked us in...what a sweetheart! Thanks Lisa
2023년 10월에 2박 숙박함
답변 제공: Regina Gaines 님, 2023년 10월 29일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 - 훌륭해요

Pamela

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location, Easy to find. First time in Germantown or Memphis. Love it and see why Kenny and Beverly loved it too! ❤️😘💤
2023년 10월에 3박 숙박함

8/10 - 좋아요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tre was very helpful!
2023년 10월에 2박 숙박함

4/10 - 별로예요

Melanie

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First off the staff were incredible and the only reason I am giving 2 stars instead of 1. Both the morning and night staff at the front desk were incredibly friendly and helpful. That being said the hotel was filthy! The bed was extremely comfortable but the sheets smelled strongly like a mix of bleach and BO. They definitely have some plumbing issues. The shower and sink backed up every time the water was turned on and would not drain. The shower had a questionable brown stain in it so I did not want to get in without shoes. Every time the toilet flushed it would not stop flushing and I had to jiggle the handle for a while to get the water to stop flushing every few seconds which was very loud and made it difficult to relax. The pool area looked like it had not been swept in weeks. Band-Aids and food all over the floor and hair ties and trash at the bottom of the pool. The hot tub was cold, murky, and only one jet was functioning. There was also only 1 towel in the pool area and it was more of a hand towel than a pool towel. The area was not bad and parking was not an issue but the lack of cleanliness was disturbing to say the least.
2023년 10월에 1박 숙박함
답변 제공: Regina Gaines 님, 2023년 10월 17일
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 - 훌륭해요

Carol

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfy beds
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

VALERIE 님, Metropolis

2023년 10월에 1박 숙박함

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied
Satisfied overall. The location of the hotel was good. the staff was friendly and helpful. My daughter is a light sleeper and we could hear all of the comings and goings of other guests. And we had a family above us that was a bit loud. The laundry was broken during our stay.
2023년 9월에 8박 숙박함

10/10 - 훌륭해요

Betty

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is the best ! Nice room, pleasant staff & convenient to interstate & shopping. Very safe location!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good overall
Hotel was clean. Staff was wonderful. My only complaints are those I have for stays at any hotel: housekeeping should be allowed to clean like a guest stays, with a light on and doors closed (at least when turning the room over to a new guest). They would be able to see smudges behind the doors and around light switches and carpet stains
2023년 9월에 3박 숙박함

8/10 - 좋아요

Malissa

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Its close to everything but the cleanest is lack. The elevator was nasty. The bathroom had excessive hair,long strings too. The bed sheets need washing they where brown. The garbage can lack trash liners. The TV was leaning hard to the right. No local channels, no smart tvs either. For the price it suppose to be a plus. The hotel like mentioned above outdated. The alarm went off made everyone evacuate,we had to stand outside. Then fire cheif was concerned the alarm wouldn't reset. The heavy set young lady with glass red hair Set and talked about everyone that went past. Her and the manager who watched TV loudly, texting one another about the customers. This is so unprofessional on all levels. Manager was a younger young lady threatening to leave and taking the red hair young lady with her. They sit while you stand there they can see you on camera but wont get up. The guy was extremely nice along with the breakfast tenant lady.
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was very helpful and so nice. The desk clerks at check in and check out was very nice. I will be returning . Thank you so much for making my husband and I stay enjoyable 😁
2023년 9월에 2박 숙박함

4/10 - 별로예요

Brian

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family Reunion for a Funeral
Our family stayed for 5 days in 5 different rooms for my brothers funeral and it was perfect. We ate breakfast together each morning in the back outside tables and it was clean, had a beautiful walking path across the street and some good restaurants in walking distance.
2023년 9월에 5박 숙박함

8/10 - 좋아요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cood place to stay
This hotel has very helpful staff, nice breakfast, great location, ample free parking. We found the bed to be very comfortable. The public areas always immaculate. However, on longer stays, the rooms go for days without being vacuumed and mopped. Fresh towels are always available on request. The indoor pool, hot tub, and patio are nice. All in all, it's a good value for the money.
2023년 9월에 5박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and bad
Good things: fair price, good breakfast, EXCELLENT coffee and hot tea, convenient parking, very friendly and helpful staff. Not so good things: only one chair in the room, very short clothes rod, very limited TV channel choices, had to go to the lobby to use the microwave
2023년 9월에 1박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 12일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Kim

가족 여행
좋아요: 직원 및 서비스
Great place if you do not want to get any sleep
Employees were awesome, room not so much, dated and dingy. Shade in our room was broke it would not open. When the air conditioner came on it sounded like a freight train barreling through the room, no sleep for the first night. Turned the air off the second night and had children running the halls and slamming doors until 1am.
2023년 9월에 2박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 11일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - 괜찮아요

Marisol

별로예요: 직원 및 서비스
front desk lady was rude
2023년 9월에 1박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 4일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Rebecca

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very kind and the breakfast was great!
2023년 8월에 3박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 2일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
comfortable - staff responsive to requests
2023년 8월에 2박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 2일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Lawrence 님, Yorktown Heights

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice location and very convenient to where we had to go. Very clean and staff was excellent. Breakfast was amazing.
2023년 8월에 1박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 2일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Sean

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
This property needs a good cleaning. The building needs many updates. Several items broken throughout the hotel. Will not be coming back anytime soon
2023년 8월에 2박 숙박함
답변 제공: Regina Gaines 님, 2023년 8월 14일
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared this with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 - 좋아요

Suzanne

2023년 8월에 1박 숙박함
답변 제공: Regina Gaines 님, 2023년 9월 2일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Mirian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall a pleasant experience
The room was wonderful! The noise level was a little high but that was because of the Harley Roundup. The facility is very nice. I think the price was high for the time I was there and not once did the room get cleaned which wasn’t a serious issue because I was only there a couple nights.The breakfast had a good selection but some of the hot selections were very dry. Overall a pleasant experience.
2023년 8월에 2박 숙박함
답변 제공: Regina Gaines 님, 2023년 8월 9일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 - 좋아요

Colleen

연인과의 여행
The VERY loud train whistle in the middle of the night.
2023년 7월에 1박 숙박함
답변 제공: Regina Gaines 님, 2023년 8월 9일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 - 별로예요

Catherine

2023년 7월에 2박 숙박함
답변 제공: Regina Gaines 님, 2023년 8월 9일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.