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우드스프링 스위트 멤피스 사우스이스트 여행 후기

2.5 out of 5
우드스프링 스위트 멤피스 사우스이스트
7060 Riverdale Bend Rd, Memphis, TN

이용 후기

5.8
평점 10 - 훌륭해요. 377개 이용 후기 중 75개" "
평점 8 - 좋아요. 377개 이용 후기 중 68개" "
평점 6 - 괜찮아요. 377개 이용 후기 중 68개" "
평점 4 - 별로예요. 377개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 377개 이용 후기 중 112개" "

6.2/10

청결 상태

6.2/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Owell

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went to check in and was told I have to wait 45 minutes before someone could come and check me in at the hotel. Had to request a refund and wait now for final decision.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 19일
We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide efficient service.

6/10 - 괜찮아요

Jaylen

Stinks and dirty with roaches.
2023년 10월에 7박 숙박함
답변 제공: Samantha 님, 2023년 10월 19일
Jaylen, Thank you for taking the time to share your recent experience with us. I apologize your stay failed to exceed yours and our expectations.

4/10 - 별로예요

David

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
No one would pick up the phone for service or to answer a question during business hours.
2023년 8월에 4박 숙박함
답변 제공: GM 님, 2023년 8월 17일
Thank you for taking the time to leave us a review. We are very sorry to hear that. Please accept our sincere apologies for your inconvenience and also for the delay in response due to the high volume of enquiries we have.

4/10 - 별로예요

Kyle Johnson

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
There’s no staff after 6pm and they don’t get in until 9. I understand it says that in the fine print but that’s a joke. It’s a hassle to get your room key after hours
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
2022년 7월에 2박 숙박함
답변 제공: T. Barrett 님, 2022년 8월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Memphis Southeast.

2/10 - 너무 별로예요

Lavovia

별로예요: 직원 및 서비스, 객실의 편안함
Terrible people hanging out in the parking area drinking begging for food plus they stole a whole bin of clothes.Now I can’t even get a customer rep on the phone this place is awful
2022년 6월에 4박 숙박함
답변 제공: Management 님, 2022년 7월 7일
Thank you for choosing to stay with us and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues that you had from occurring in the future.

2/10 - 너무 별로예요

Jasmine

2022년 6월에 7박 숙박함
답변 제공: Management 님, 2022년 6월 15일
We are sorry to hear of your experience at the property. Our goal at the property is to always exceed our guest expectations. We hope that you will return to give us the chance to make things right.

2/10 - 너무 별로예요

Sissy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a roach in the room. I could not get someone to help me at the front desk and when they did come they were very rude!
2022년 5월에 2박 숙박함
답변 제공: Management 님, 2022년 5월 10일
We apologize for your experience while staying at our property. We hope that you will give us chance to make things right. Feel free to contact the hotel, if you have any other concerns.

2/10 - 너무 별로예요

Soonjong

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Management 님, 2022년 5월 4일
We apologize for not meeting your expectations while you were staying at our property. We hope you will return and give us a chance to make things right.

2/10 - 너무 별로예요

Roger

별로예요: 직원 및 서비스
2022년 4월에 1박 숙박함
답변 제공: Management 님, 2022년 4월 14일
We apologize for not meeting your expectations while staying at our property. We hope that you will return to give us an opportunity to make things right.

2/10 - 너무 별로예요

Quatez

2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Edward

2022년 3월에 1박 숙박함
답변 제공: Management 님, 2022년 3월 7일
Thank you for your review. We hope you will consider returning to the property to give us another chance to make your experience amazing. Please contact the hotel to let us know what could have been done better. Again, thank you for your review.

4/10 - 별로예요

Bryant

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Friendly staff but Has roaches
2022년 2월에 1박 숙박함
답변 제공: Management 님, 2022년 2월 7일
Thank you for your review. We have noted your concerns and taking immediate actions so that this will never happen again. We hope you make the choice to return in the near future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Went to check in and no one was there. Now they won’t give me my refund. Horrible service. Terrible staff. Everybody told me something different.
2022년 1월에 1박 숙박함
답변 제공: Management 님, 2022년 2월 2일
We apologize for the any troubles you may have during this process. However, our no-show policies are inline with all OTA guidelines. We are not open 24-hrs, but we do have a safety attendant that handles our after-hour calls. We did the necessary research and have found no fault with our staff. We hope you decide to stay with us in the future.

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Safe environmenly kept
Feel safe, environment nice and clean. For being in an so so rough area of city its very well kept and secure.
2021년 12월에 7박 숙박함
답변 제공: Boris 님, 2022년 1월 5일
Thank you for your review. We make it our goal to see that each guest has the best experience possible while at the property. We are glad that you had a great stay!

10/10 - 훌륭해요

Jessica

2021년 11월에 7박 숙박함

2/10 - 너무 별로예요

Ophelia

가족 여행
2021년 11월에 1박 숙박함
답변 제공: Boris 님, 2022년 1월 5일
We pride ourselves in making every guest feel special on each stay. It saddens me to see this review. I hope you return to the property to give us a chance to make your experience better.

8/10 - 좋아요

Fiona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 11월에 7박 숙박함
답변 제공: Boris 님, 2022년 1월 5일
We take joy in making our guest feel at home at the property. Thank you for being a great guest.

10/10 - 훌륭해요

Jessica

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GREAT PLACE TO STAY
2021년 11월에 7박 숙박함
답변 제공: Boris 님, 2022년 1월 5일
Thank you so much for your review. We look forward to you coming to see us again.

6/10 - 괜찮아요

Fiona

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
It was an okay stay, nothing is included in stay you are responsible for washing your own towels and bed linen. Staff very friendly and location is safe and secured at all times!
2021년 11월에 7박 숙박함
답변 제공: Boris 님, 2022년 1월 5일
Thank you for your review. We look forward to you staying with us again soon.

10/10 - 훌륭해요

Octavious

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service. Front desk staff was exceptionally at their job. Very friendly and provided great customer service. They were easy to do business with.
2021년 10월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth it
No dishes provided. Had to purchase cookware and each serving of dishes. Cockroaches…. Mold in the bathroom…Door to bathroom was swollen and water damaged. Kitchen vent and microwave filthy. Not wheelchair accessible, no bathroom pull bars
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

Jessica

2021년 8월에 7박 숙박함

2/10 - 너무 별로예요

Peggy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient! Every thing else was bad; especially some of the staffs not knowing what they were doing. Have a lots of extra charges they don’t give you an head up!
2021년 8월에 12박 숙박함

4/10 - 별로예요

LaKendra

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Unannounced fees at check in as a penalty for not booking for an entire week. Hotel wreaked of smoke even though it’s supposed to be non smoking.
2021년 8월에 2박 숙박함

2/10 - 너무 별로예요

Jason

가족 여행
Demand refund! None told me about the $250 Deposit and I paid online and did not get to stay.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Larnesha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bugs
2021년 7월에 11박 숙박함

8/10 - 좋아요

Cesar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 7박 숙박함

6/10 - 괜찮아요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cost too much
The price for stay wasnt worth it
2021년 7월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 7월에 5박 숙박함

2/10 - 너무 별로예요

JEANNA

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevator that is located next to the check-in desk, and subsequently my room, is out of order and had been for over a month, according to the staff. Not suitable for people with mobility issues. The front desk attendant Kim (?) was never at her post and when she was, she was indifferent and unpleasant. I managed to speak with EJ in passing one morning and he approved a room change to a location closer to the elevator. In this room, the tank cover for the toilet was cracked and a piece was broken off, as well as the only sink in the bathroom was clogged and didn’t drain properly. Still, better than the first room, where the toilet lever didn’t flush properly, the plugs under the desk and on one wall didn’t work and there weren’t two trash cans (in with room actually) to dispose of the little trash I had. Overall, the entire stay but a damper on the reason I was even in Memphis and makes me question if I’ll ever return.
2021년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed this property Very clean and very quiet area! My only complaint is the black tall guy at the front seems a bit rude. After staying week after week I asked for a one day extension due to my direct deposit hasn’t hit and he flat out told me nope Not no ma’am or I’m sorry I wish I could. The lady I talked to said she was sure he’d be okay with it. But the lady that works there was very nice.
2021년 4월에 7박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went to check in at 11:30 PM on a Saturday night and the lobby was entirely shut down, with a grate pulled over the desk and not a soul to be found. Called the help line and a very dispassionate and uninterested woman said that the lobby closed at 2 PM. Was unable to even get to the room.
2021년 5월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The room had a weird odor and everything sound, another guest flushed the toilet and we ear it, the towels were dirty with hairs of other person i had to go and buy new ones
2021년 4월에 3박 숙박함

10/10 - 훌륭해요

Kasakia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 4월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stray great service. Clean rooms great choice!
2021년 3월에 7박 숙박함

4/10 - 별로예요

Fennessee

출장 여행
별로예요: 직원 및 서비스
NEED IMPROVEMENT
This is not a place that I will be staying at again, the employees were rude so much walking only one elevator, to much Disturbance by staff on and the day before checkout! I didn’t like my stay here at all! Not to mention me checking in was terrible they close at a certain time, I called ahead of time of me checking in and got misleading information... Smh I don’t look forward to staying here anymore.
2021년 3월에 8박 숙박함

2/10 - 너무 별로예요

Tamara

별로예요: 직원 및 서비스
The front desk shut down at 6pm. I had a long trip and couldn't check into my room.
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After driving 13 hours we arrived at our hotel which was full. There was no staff in sight and the parking lot was completely full. I am not sure if this was equated to rooms but there was a bunch of non key holders being let in. We made the reservation days in advance to find a sign on the closed reception desk to call an extension. We did this multiple times, called the hotel... Nothing... the staff went home as indicated on the sign. But wait, there’s more... Not only did they never indicate at registration all of this ridiculousness, they threw on some fines... I drove another hour to a trusted hotel hotel where there was a staff in the lobby 24hr. The hotel we just stayed at was clean, comfortable, and accommodating. The staff was great! Obviously not a review for the unacceptable experience at the one in question. To the one in question, it is dirty, it is in a dilapidated area, next to condemned shops. Others than being upset over not getting a room I reserved, I am almost relieved as this area made me uncomfortable.
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s an ok place it was kids over my room made plenty complaints cause of the stomping and excessive running
2021년 3월에 7박 숙박함

2/10 - 너무 별로예요

Jevita

2021년 3월에 3박 숙박함

8/10 - 좋아요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was okay for the price. Your not going to get a lot for 35-50 dollar a day anyway. I will say this the word play is serious because a double bed is a full size bed. The young lady at the front was very nice but the light skin one is something serious. Lightskin alright but you can tell she ain't got time for the jokes or nothing. It all about getting you in and out...Anyway back to the room. The room smelled fresh and it was clean. The toilet is a little small but the deep tub makes up for that. Overall go here if you wanna smoke and relax:)
2021년 2월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2021년 1월에 7박 숙박함

2/10 - 너무 별로예요

Cortez 님, Memphis,tn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No one was present at check in and no email was sent out stating they were closing the front desk early. We had to find another hotel the night of. Horrible business
2020년 12월에 1박 숙박함

4/10 - 별로예요

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가족 여행
별로예요: 청결 상태, 직원 및 서비스
2020년 12월에 7박 숙박함