Buenas noches, Nuestro principal objetivo es que nuestros clientes disfruten al máximo de sus vacaciones, por tal motivo lamentamos ver que en su caso no ha sido posible. Con el fin de poder mejorar en todo lo posible, sería interesante poder tener más detalles del por qué no hemos conseguido satisfacerle adecuadamente.Esperamos tener la oportunidad de verle de nuevo y conseguir satisfacer todas sus expectativas. Un saludo, Alba LledóDirectora de Calidad

Good afternoon, We are so glad to hear that you have enjoyed your holiday. That is our goal!We hope to see you next year. Best regards, Alba LledóDirectora de Calidad

Good afternoon, We are very sorry to hear that you could not sleep due to the music from next door hotel. Our goal is you to enjoy your holiday as much as possible, and we always try to find a solution. Maybe we could move you to another room if possible. We hope to see you next year. Best regards, Alba LledóDirectora de Calidad

Good afternoon, We are so glad to hear that you liked the hotel and rooms. Best regards, Alba LledóDirectora de Calidad

Siamo lieti di sapere che vi è piaciuto il suo soggiorno. Per quanto riguarda la colazione, disponiamo di un ricco buffet pensato per accontentare tutti i gusti e le nazionalità. Come una varietà di piatti di prodotti di Minorca, frutta fresca, vari cereali, yogurt di diversi gusti, pasticcini, uova di tutti i tipi, succo d'arancia fresco, verdure, salsicce, chorizos... Diversi tipi di pane, marmellate di vari gusti, miele , burro... Tisane, the, caffè... Il nostro obiettivo è che i nostri clienti si divertano al massimo, per questo siamo sempre aperti ad ascoltare i suggerimenti per migliorare il più possibile.Un saluto,Alba LledóDirectora de Calidad

Bonsoir,Nous sommes ravis que votre séjour ait été parfait. C'est notre objectif principal et toute l'équipe est dédiée à sa réalisation.Nous espérons vous revoir bientôt.Salutations,Alba LledóDirectora de Calidad

Good afternoon, We are very sorry to hear that some services did not reach your expectations. The maid service they always do their best to give the best service, we are very sorry for this mistake. We would like to apologise if you felt that the reception staff did not react properly to your complaint. Our goal is you to enjoy your holiday as much as possible, for that reason we confirm you that we have already forwarded this message to the housekeeper and the reception staff in order to avoid this kind of situation. In addition we confirm you that we will take note of all your comments in order to improve as much as possible. We hope to see you back again and prove that the whole team gives its best to make you feel very comfortable. Best regards, Alba LledóDirectora de Calidad

Good morning, Our goal is you to enjoy your holiday as much as possible, for that reason we are very sorry to hear that we have not reached your expectations. The whole team works very hard to make it possible and it is not usual to receive any complain about the staff, but I confirm you that we have already forwarded your message to the responsible of human resources in order to avoid this kind of situation. Regarding the sun beds is plenty of them free of charge around the pool and in case somebody prefers something more exclusive we have the Balinese beds for 2 people that include 2 drinks and snacks. We hope to have the chance to see you again and offer you the perfect holidays you deserve. Best regards, Alba Lledó Directora de Calidad

Good afternoon, Thank you for writing this review. We are so glad to hear that you loved our hotel. That is our goal! We are looking forward to see you again! Best regards, Alba Lledó Directora de Calidad

Good afternoon, The opinion of our guests is very important for us because it helps to improve our services. We are sorry to hear that the music did not reach your expectations. Our Arena Beach offers good live music with the best local DJ’s. In case you would prefer something more relaxed we haver another hotel next door that may be more suitable for you. Regarding the bread we would like to confirm you that it is always fresh, but we will forward your comment to our Chef in order to take it into account. Best regards, Alba Lledó Directora de Calidad

Buenos días, Lamentamos recibir una puntuación tan baja. Nuestro principal objetivo es que nuestros clientes disfruten al máximo de sus vacaciones por tal motivo nos decepciona no haber podido alcanzar sus expectativas. Le agradeceríamos si nos pudiera dar más información del por qué no se ha sentido satisfecho para así poder mejorar en todo lo posible. Un saludo, Alba Lledó Directora de Calidad

Good afternoon, Thank you for this review. We are so glad to hear that you have had a fabulous stay. That is our goal! We hope to see you next summer! Best regards, Alba Lledó Directora de Calidad

Bonsoir, Merci beaucoup d'avoir écrit cette critique. Nous sommes heureux de savoir que vous avez apprécié votre séjour. C'est notre objectif principal ! Nous espérons vous revoir bientôt. Salutations, Alba Lledo Directora de Calidad

Buenas tardes, Muchas gracias por escribir esta reseña. Nos alegra saber que ha disfrutado de su estancia. Ese es nuestro principal objetivo! Esperamos verles pronto de nuevo. Un saludo, Alba Lledó Directora de Calidad

Dear Laura, Thank you very much for your review, we are glad that you enjoyed Casas del Lago and its location. Thank you for choosing us to enjoy Menorca, we hope to see you again at Casas del Lago All the best Javier Senís Quality Director Lago Resort Menorca

Estimada Raquel, Muchas gracias por su reseña, nos alegra que en general todo haya ido muy bien. Gracias por sus aportaciones, tratamos de renovar nuestras instalaciones cada año. Lamentamos que la limpieza no haya satisfecho 100% sus expectativas. Gracias por elegirnos para disfrutar de Menorca, esperamos verle de nuevo en Casas del Lago Un saludo Javier Senís Director de Calidad Lago Resort Menorca

Cher François, Merci beaucoup pour vos mots, nous sommes heureux que vous ayez passé une excellente semaine et que le personnel ait contribué à ce qu'il en soit ainsi. Nous sommes ravis que le ménage ait été à la hauteur de vos attentes. Merci de nous avoir choisis pour passer vos vacances, nous espérons vous revoir à Casas del Lago. Cordialement Javier Senis Directeur Qualité Lago Resort Menorca