Dear Rene, Thank you for sharing your experience at Extended Stay America. We apologize for not meeting the expectations you encountered regarding the coffee maker. We will pass on your comments to consider in the future as we are continually striving to ensure satisfaction with our guests' needs. The hairdryers and toiletries can be collected at the front desk upon request. We are sorry if we missed out on this information during check-in. We will ensure a well-informed going forward. Your feedback is valuable, and we'll work to address these issues promptly. We appreciate your understanding and hope to have the opportunity to exceed your anticipations and serve you better the next time you visit us.Sincerely,Hotel Management

Dear JaToya, Thank you for taking the time to evaluate our hotel. We are sorry for the concerns with your room, and we appreciate you bringing this to our attention. We also regret the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Dawn, We appreciate your feedback about our hotel. We are sorry to read that you were disappointed with the cleanliness and the bed in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. Thank you for sharing your comments. Sincerely,Hotel Management

Dear Donna, Thank you for reviewing our hotel. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management

Dear Colleen, We deeply regret the challenges you faced during your stay with us. Please accept our sincere apologies for the smoke odor, amenities, and the level of service you received. This is not the quality standard we aspire to provide, and we apologize for these inconveniences. We appreciate your feedback, and we will review your concerns to ensure a more fulfilling stay for our guests moving forward. We hope you'll reconsider staying with us in the future, as we would love the opportunity to provide you with a more pleasant experience next time.Sincerely,Hotel Management

Dear Halie, Thank you for staying at our hotel and for sharing your concerns. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management

Dear John, Thank you for your feedback and for choosing our hotel. We're glad you found your room comfortable and clean. However, we apologize for any inconvenience you experienced during your stay. We appreciate your observations and are continuously working to improve our guest experience. Your comments regarding the amenities and noise disturbances have been duly noted and will be addressed with our team to ensure a more comfortable and enjoyable stay for all our guests. We are committed to enhancing our offerings and providing a relaxing environment. We hope you'll consider staying with us again so we can provide you with an improved experience that meets your expectations.Sincerely,Hotel Management

Dear Tonda, Thank you for reviewing our hotel. Please accept our apologies for not exceeding all of your expectations. We are sorry that you had some issues in your room; this is unacceptable by our standards. Our staff takes great pride in their services, and we regret any oversight on their part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Darlene, Thank you for choosing to stay with us. We are glad to hear that you enjoyed your overall stay. However, we apologize for any disappointment you may have experienced with our in-suite amenities. Our suites are designed for guests staying multiple nights and desiring home-like living, and these guests often bring their own bath amenities, such as hairdryers and toiletries. Nevertheless, we do provide these items at the front desk, and they are available and complimentary anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. We appreciate your feedback, and we will ensure that our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Debra, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We have also noted your feedback regarding the bathroom amenities; we will share this with our housekeeping team to ensure this should not be repeated. We appreciate your comments and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Shelley, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Michael, Thank you for staying with us and providing feedback. We certainly apologize for your disappointment in not being available during check-in and for the lack of personality from our front desk staff. We always aim to maintain high standards of hospitality for every guest who walks into our door. So, we regret your experience was anything other than perfect. Your feedback is essential to us and has been shared with our front desk staff to ensure we are more representative of our standards to make our guests feel welcome. Thanks again for staying with us, and we look forward to your next visit.Sincerely,Hotel Management

Dear EDWARD, Thank you for taking the time to evaluate our hotel. Although we are pleased to know that you found us of great value considering the price, we are sorry if we failed to meet all your expectations. We want to reassure you that guest satisfaction is our top priority, and we will use your feedback to enhance our accommodations moving forward. We hope you will allow us the opportunity to welcome you back soon for a much-improved experience.Sincerely,Hotel Management

Dear Rita, Thank you for choosing Extended Stay America and posting your review. We thank you for the positive feedback and for recommending us to other travelers. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for bringing to our attention about not having a clear indicator of the lobby so we can look into it. We hope to welcome you again soon. Sincerely,Hotel Management

Dear Cheryl, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Please know that for future travel, we provide complimentary toiletries, and our front desk staff is always available to assist with any issue. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management

Dear Tammy, Thank you for being our guest. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring them to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Albert, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to host you again for the better experience you deserve.Sincerely,Hotel Management

Dear Javier, Thank you for letting us know about your stay. Learning about your issues with one of our staff members is very disappointing. Please accept our apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

Dear Deborah, It is always our intention to keep our guests happy and make their stay comfortable. Please accept our apologies for your disappointment with the various concerns you mentioned. We understand that no words can change your experience, and we wish we could have done something to change it while you were here. Further, we will instruct our team to double-check the rooms before allocating them to the guest. We appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Mike, Thank you for the honest evaluation of your stay. We are deeply sorry our front desk staff was not as responsive as they should have been in working to address your concerns. We always aim to follow up immediately and resolve everything to your total satisfaction. Therefore, we are genuinely disappointed this was your experience, and we will be more diligent going forward. We hope you will allow us to make it up to you on a future visit. Sincerely,Hotel Management

Dear Troy, Thank you for choosing us and posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations. Hearing that your overall stay was good means we had accomplished our goal and have delivered you the value and experience you expect and deserve. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely,Dear Troy, Thank you for choosing us and posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations. Hearing that your overall stay was good means we had accomplished our goal and have delivered you the value and experience you expect and deserve. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely,Hotel Management

Dear richard, Thank you for choosing Extended Stay America and posting your review. We want to thank you for the positive feedback and for recommending us to other travelers. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management