The mattress in my room had to be in the top five best of all time, very firm and comfortable. Very congenial staff, good hospitality skills. Know that this hotel is not so easy to find, although only a few blocks from Paseo de Montejo - ADO driver from airport nor his dispatcher never heard of it, so we drove around a bit. Make sure your Spanish is good - mine was not, and problems ensued. The staff tries very hard, I must say. Hopefully, their internet service has improved since I was there.