외관

"보니타 레이크스 인" 여행 후기

2.5 out of 5
"보니타 레이크스 인"
524 Bonita Lakes Dr, Meridian, MS

이용 후기

6.0
평점 10 - 훌륭해요. 517개 이용 후기 중 69개" "
평점 8 - 좋아요. 517개 이용 후기 중 141개" "
평점 6 - 괜찮아요. 517개 이용 후기 중 114개" "
평점 4 - 별로예요. 517개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 517개 이용 후기 중 105개" "

6.2/10

청결 상태

7.2/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fun
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Adam

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really great
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Samantha

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Ernesto

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

dwane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

dwane

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

tracy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were nasty , stains on sheets , throwup on mini fridge , used qtips under the sheets . Cigarette butts under beds in a non smoking room . Holes in the walls . Not what is pictured on line .
2023년 11월에 2박 숙박함
답변 제공: Barbara 님, 2024년 1월 22일
Hi, Tracy! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

2/10 - 너무 별로예요

Emberly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room gave me and my husband was dirty had sweet tea cup on floor then looked like blood on pillow I went switch rooms and next room bathroom light didn’t work and someone stole the tv remote
2023년 12월에 1박 숙박함
답변 제공: Barbara 님, 2024년 1월 22일
Hi, Emberly! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

4/10 - 별로예요

Travis

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Booked a non-smoking room, room given to me had obviously been smoked in due to the smell & numerous burn holes in the bed sheets. AC was cool at best, room stayed muggy entire night & held the stench of mildew & old, wet dust, room couldn't have been dusted in yrs!
2023년 11월에 1박 숙박함
답변 제공: Noah 님, 2024년 1월 22일
Hi, Travis! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah

2/10 - 너무 별로예요

Amber

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s a mess
Got a non-smoking room SMELLS LIKE AN ASHTRAY!!!! Stains on all the bed linens Went to get more towels as the left 2 in the room for 3 people and they had none clean
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Latishea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Both times each room was still not cleaned up to par for the amount of cash it cost
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Disappointed
I was told they have a free breakfast and in reality all they offer is coffee from 6 to 9:30
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Charley L

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Ericka

2023년 10월에 1박 숙박함

4/10 - 별로예요

Kevin 님, hackleburg

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Restart what's supernoise? I can and make that. Seem like wonderful people. But the property condition, the parking lot. It's not the best it definitely needed some holes patch in. The rooms says the open the door. Straight of smoke literally had to go down to the store and get for breeze and a glade plug in to try to knock to smoke. Smell out, was it the worst I've ever smelled? But I smell the couple rooms that were the same. The room's definitely needed a face lift. It's new furniture, the batting was great. Was comfortable. Sheets were soft but the furniture was terrible. And the TV was fairy old was one of the first flat screens ever made. I literally had to put a cup underneath it to hold it up straight. Because it was broken until did to the right. Look like someone had to try to steal it before. Other than that, it just needs a face lift and something to knock to smoke out and keep people from smoking in the rooms. So I give this 12 stars. But for the money that I paid. I wasn't expecting. Pretty much you get what you pay for I mean to get a room for $55 for 1 night cheapest have ever paid for a hotel.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ericka

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Hotel management very great!!!Housekeepers began to get lazy close to end of stay!But overall a good stay!!!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Marsha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best
Hotel very near and comfortable
2023년 10월에 1박 숙박함

4/10 - 별로예요

Lisa

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Felisha

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
WALLS AND DOORS NASTY
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Carol

2023년 10월에 1박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Hi, Carol! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

8/10 - 좋아요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Thanks for such a lovely review, Charles! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Ava

2/10 - 너무 별로예요

Bennie Lynn

출장 여행
별로예요: 청결 상태, 직원 및 서비스
DISGUSTING!!!!!!!!
Run, dont walk, from this filthy, "roach coach" hotel!!! This non smoking room had cigarette burns on the tub and sheets. In this summer heat, the AC didn't hardly blow, and it took till morning to cool off. Shower curtain was filthy, and the walls wwre covered with writing, hand and foot prints. The door had been kicked open, and not repaired properly. This was as bad as it gets. How can it have a 6.0/10 rating?????
2023년 9월에 1박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Hi, Bennie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

8/10 - 좋아요

L Blake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Hi, Guest! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Ava

8/10 - 좋아요

Teresa

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

jovohn

2023년 9월에 1박 숙박함

8/10 - 좋아요

Carnie

좋아요: 객실의 편안함
Nice getaway
It was nice. Need to get better towels and sheets that fit the bed. A few loud guys but overall it was a good place to stay.
2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Brittanity

별로예요: 청결 상태, 객실의 편안함
Worst hotel stay in my life
The worst hotel Ive ever lived in. There were roaches, the room was barely cleaned and linen was stained. Never in my life will i stay here again or recommend anyone
2023년 8월에 1박 숙박함
답변 제공: Maria 님, 2023년 9월 12일
Hi, Brittanity! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Maria

2/10 - 너무 별로예요

Christopher

AC was badly in need of repair. No dials were functional or present, as long as we are on the subject. I woke in a pool of my own sweat. The property was old and very run down. Very friendly and helpful staff though.
2023년 8월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Christopher! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

2/10 - 너무 별로예요

Juana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Slow service, slow refunds, jus everything was terrible. Don’t buy a room online. It’s cheap and all but there’s a lot of cons to the room. I bought there a room and the lady said the rooms tv didn’t work and tried moving us to a “suite”. It came without the second queen bed and instead came with a pullout sofa bed.
2023년 8월에 1박 숙박함
답변 제공: Barbara 님, 2023년 9월 12일
Hi, Juana! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

6/10 - 괜찮아요

Justin

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
When it’s 101 degrees outside you would expect to check into a prepaid room with it already being cool. Air was not on and hardly blew when turned on. Very uncomfortable and hot for hours after check in. Had to go sit in my car with the air running just to cool off.
2023년 8월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Justin! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

2/10 - 너무 별로예요

JaMark

2023년 8월에 1박 숙박함
답변 제공: Barbara 님, 2023년 9월 12일
Sorry for the hassle you faced, Jamark! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 - 괜찮아요

Chelsey

2023년 8월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Chelsey! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 - 너무 별로예요

Scott

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Read this BEFORE you book!
The entire experience was a nightmare. I used this company to book our room, mistake #1. CLEARLY, anyone can list anything, that they deem sleep-able, as a room. Our first room key opened the door to a room that was piled with clothes and was about 95 degrees. The second key opened the door to a room that was about 90 degrees and smelled so bad we couldn’t even walk across the room. After reporting this one to management they offered us another room. My husband told them that they could just give us a refund but of course they can’t because we booked through this company. Management said that if we would look at room #3, should we decline, they would not contest it when they were contacted. We were escorted to the room, which was about 80 degrees with the a/c running. It didn’t smell as bad as the other and appeared to be slightly cleaner, so in an extremely exhausted state, we accepted the room. We discovered that ALL of the knobs were removed from the a/c unit so that wasn’t getting any better. The woman who escorted us returned, unprompted, with a candle and air freshener. That should tell you the condition of the air. We decided that we could stay long enough to get a good nap then get back on the road. I checked the shower and it wasn’t filthy so I decided to jump in. When I removed my shoes, I realized where the odor was coming from. The carpet was beyond funky. We literally kept our shoes on the entire time, only removed for the shower and the bed. Not done….
2023년 8월에 1박 숙박함
답변 제공: Tim 님, 2023년 9월 12일
Hi, Scott! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

6/10 - 괜찮아요

Keith

좋아요: 직원 및 서비스
2023년 7월에 2박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Keith! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

4/10 - 별로예요

inger

2023년 7월에 1박 숙박함
답변 제공: Ammy 님, 2023년 7월 29일
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 - 너무 별로예요

Michael

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Ammy 님, 2023년 7월 22일
Hi, Michael! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 - 훌륭해요

Juan

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like everything very convenient and great service.
2023년 6월에 1박 숙박함
답변 제공: Ammy 님, 2023년 7월 16일
Hi, Juan! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 - 너무 별로예요

Helen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I would never stay there again because the room was dirty. The bathroom wasn't clean and the towels where also dirty. The sheets had stains and the toilet was dirty too. It took a while for the room to cool cause it was very hot when we got there. The nice thing about it was the receptionist was very nice. She switch me rooms but the other room was in the same condition.
2023년 6월에 1박 숙박함
답변 제공: Maria 님, 2023년 7월 5일
Hi, Helen! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Maria

6/10 - 괜찮아요

Ryan

2023년 6월에 2박 숙박함
답변 제공: Noah 님, 2023년 7월 5일
We are extremely sorry to know this, Ryan! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The floors were filthy, the bedding looked like it hadn't been washed and one room had no towels in it.
2023년 6월에 2박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hi, Jennifer! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

10/10 - 훌륭해요

Cinthya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice room
1-night stay: clean room, comfy bed and had all the amenities needed - Lea at front office was so very nice and helpful.. much appreciated!
2023년 6월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Thank you so much for the wonderful rating, Cinthya! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

2/10 - 너무 별로예요

henry 님, Kenner

출장 여행
Nasty place ..
2023년 6월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hi, Henry! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

2/10 - 너무 별로예요

steven

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Better off to sleep in car & shower at gas station
First room i had had broken furniture, no light fixture in bathroom, no remote for tv, dead bugs in drawer (i was looking for remote). I switched rooms but only difference was there was a remote. I had been up 27+ hours and driven 800 miles, so i fell asleep. When i got up in the morning and tried to take a shower i found out it didn't work, and the coffee pot was missing parts and was filthy. Complained the management but they had an attitude. Prepaid for two nights but had to leave after one due to conditions.
2023년 5월에 2박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Sincere Apologies, Steven! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Lisa

2/10 - 너무 별로예요

Lester

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
We are sorry to disappoint you, Lester! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

2/10 - 너무 별로예요

Lester

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tha stay was one of the worst I’ve ever stayed anywhere if not the worst
2023년 5월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hi, Lester! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa

2/10 - 너무 별로예요

Lester

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst stay ever
2023년 5월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hi, Lester! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

10/10 - 훌륭해요

Tiffany

단체 여행, 연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had my dog , and very quite
2023년 4월에 2박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Thanks for taking out your valuable time to rate us, Tiffany! We will work even harder to make your stay a memorable one :) Regards, Lisa

10/10 - 훌륭해요

Shantel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NICE HOTEL
It was a nice hotel and very clean I must say I will be returning weneva I’m n town
2023년 4월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hey Shantel! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

4/10 - 별로예요

Shannon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2/10
The room was supposed to be a non-smoking room. It REEKED of pot. I am rather allergic, so I spent the entire time nauseous. When I mentioned it to the manager, his response was that he "would tell housekeeping to leave the door open to let it air out." The bedding was at least clean but VERY stained. The room itself was in disrepair and in need of attention. I have no idea how the shower was, I wasn't willing to brave it. I will absolutely skip this place next time.
2023년 4월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hi, Shannon! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

4/10 - 별로예요

Nancy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed bugs in our room.
2023년 4월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hi, Nancy! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa