샤워기/욕조 결합, 무료 세면용품, 타월

레드 루프 인 댈러스 - 메스키트/페어 파크 네브래스카 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 504개 이용 후기 중 141개" "
평점 8 - 좋아요. 504개 이용 후기 중 117개" "
평점 6 - 괜찮아요. 504개 이용 후기 중 70개" "
평점 4 - 별로예요. 504개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 504개 이용 후기 중 120개" "

7.0/10

청결 상태

7.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Jalisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay! Clean room! Huge bed! Only bad thing the jets in the tub wasn’t working. other than that it was great!
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 27일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Marta

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 24일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Mario

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
Not
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Dear Guest,Thank you for the excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guests' ideas and suggestions. We would love to host you again.

2/10 - 너무 별로예요

Ramón

출장 여행, 가족 여행
The beds these showers sheets are white and they are yellow with stains the pillows stink I don't recommend it
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Dear Guest,I am very sorry to hear about the inconvenience you faced and we did not meet your expectations. Please note that your concern has been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 - 훌륭해요

Patrick

2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Arman

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 - 괜찮아요

Toni-Ann

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Got there and pillows still had someone else hair on it but house keep was cleaning the room
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

4/10 - 별로예요

Rafael

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like given the same room that os all messed up especially the bed.need to replace mattress or should of gave me a better room that isn't used every night. The motel was empty. Now I know why. Won't stay there again.
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 30일
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Your sink in the bathroom has a leak. You should fix it before it causes floor damage.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 - 별로예요

Melinda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A/C didnt work properly; room had an odor; curtains wouldnt close properly for privacy; towels were stained and disgusting.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 16일
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 - 너무 별로예요

Daniel

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Jose

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Dear Guest,It is disheartening to see your rating. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - 훌륭해요

cameron

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 - 괜찮아요

Otho

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Crystal

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
There was to black guys outside harassing us
2023년 9월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 9월 3일
Dear Crystal,We are sorry to hear your recent experience at the Red Roof Inn Dallas - Mesquite/ Fair Park NE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Trista

별로예요: 직원 및 서비스
답변 제공: Sophia CSR 님, 2023년 8월 25일
Hi Trista,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Lakira

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never Again
Loud noise , bugs in bed due to no weatherstripping on the doors, Mgmt unprofessional
2023년 8월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 8월 15일
Dear Lakira,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dallas – Mesquite/ Fair Park NE. I was saddened to read that your stay fell short of your expectations due to the insects you reported and noise disturbances you faced. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

8/10 - 좋아요

Patrick

2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 7일
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 - 너무 별로예요

Martin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was looking book a room for the same night it was after 3am. When I booked online it turns out it was for later that day. So when to go the front desk to see if they could help me out with the change the person in the front office was rude and didn’t want to help in anyway saying he could only sell me another room for the night. Also it was a non refundable so even though right after the fact I just wanted to change the night they did not and I got charged for for a room I didn’t use the next day. Horrible experience will never stay at another red roof again. And I’ll be disputing the charge on my credit card.
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 25일
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The jazz tub didn’t work right and dirty ac was working right old food in the room and roaches and flies
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 14일
Hello,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 - 훌륭해요

Michael

2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 7일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 - 괜찮아요

Merwais

2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 31일
Hello,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 - 너무 별로예요

Caitlin

연인과의 여행, 출장 여행
별로예요: 청결 상태
Room and smelled like cigarettes and location was very sketchy. We only system a few hours and left. Would not recommend.
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 22일
Hello,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

2/10 - 너무 별로예요

tina

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was great. The room had stained sheet with burn holes in them. They moved me the 2nd day closer to the pool which was nice. As it got closer to night that’s when it was BAD. It was like being on an episode of “Live PD” there was prostitution and drugs being sold in the parking lot. The night shift office staff was in the parking lot on his phone like he was making a business deal. My son come to take me to eat and left his vehicle there and when we returned his back door had been pried open. Management needs to run off the obvious criminals and the prostitution and it would be a lot better place to stay. It is in a good location just a little sketchy after dark…
2023년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 16일
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 - 별로예요

Claudia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely not what I expected. It smelled like cigarettes in the rooms, phone was broken, lots of noises, police showed up twice and everything was just horrible.
2023년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 26일
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 - 훌륭해요

Jessica

2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 12일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Syliva

2023년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 7일
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Alma

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 29일
Hi Alma,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 - 괜찮아요

Heidi 님, Houma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The TVs should be checked regularly the one in my room kept cutting off otherwise was a good stay
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 29일
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 - 너무 별로예요

Des K

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 27일
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 - 좋아요

Jasmine

2023년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 23일
Hi Jasmine,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 - 괜찮아요

shaun

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
👎
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 20일
Hi Shaun,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 - 좋아요

Matthew

2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 10일
Hi Matthew,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room No coffee maker in room
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 13일
Hi Brian,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 - 별로예요

Darrell

2023년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 2월 27일
Hi Darrell,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5. I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 - 좋아요

Guadalupe

2023년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 1월 18일
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 - 별로예요

Samantha

2023년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 1월 18일
Hello,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Michael

2023년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 1월 16일
Hi Michael,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

David

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Julio

2022년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 12월 30일
Hi Julio,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Tyona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My birthday Trip
It was amazing! Thank you
2022년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 12월 16일
Hi Tyona,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 - 괜찮아요

PATRICIA 님, Brunswick

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Adrian

2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 19일
Hi Adrian,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 - 너무 별로예요

Trina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property beddeding was nasty. There were stains and blood spots and other black stuff underneath the mattress protector. I saw a small red bug on the sheet when I pulled back the covers. I called for the front desk and asked them to come review what we had discovered but they would not come that night. I asked for my refund but was told that I had to call the office manager the next day. I went went back the next morning to talk to him they told me he want in and I had to call him later that day. The office staff that morning was rude telling me that the room wasn’t dirty and the had taken pictures but wouldn’t let me see them. I had taken pictures and allowed them to see them. He tried to tell me that the bed easy dirty buy what he saw. They played word games to get out of being reported. I want my refund. This room cost me to much money. Not worth tue price.
2022년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 19일
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - 훌륭해요

Randall

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The bed was incredible and the staff was totally professional and courteous
2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 7일
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Trace

2022년 10월에 1박 숙박함

4/10 - 별로예요

Monica

2022년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 9월 7일
Hi Monica,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 - 괜찮아요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ever red roof I have stayed in was just fine and clean. This one had a hole in the sealing that accompanied with a big bug jumping out. Shower current was dirty. This one out of hundreds was derty. I will still stay at the red roof.inn. Never at a hotel 6.
2022년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 9월 3일
Hi George,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better for the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 - 훌륭해요

Kanivon

2022년 9월에 1박 숙박함