We selected Villa Carlotta based on the high rating and favorable reviews. We stayed in one of the hotel’s apartments: coffee cups and silverware dirty, washer/drier moldy. “Shabby chic” overall condition, tasteful interior decor. Large roof terrace with great views, but not well maintained, felt unused and abandoned. Staff uncreative with remedying cleanliness situation despite being well tipped upon arrival. Rather than comping return airport transfer or a night’s stay, €20 breakfast was comped, plus a bottle of wine upon departure. We don’t drink, so this was a presumptuous and ultimately irrelevant gesture. The hotel rating is not commensurate with the property’s condition and the staff lacks experience with skillful troubleshooting.