Thank you for staying with us. It has been a pleasure hosting you.

Jose booked on April 17, 2018 for a 2 night stay from the 18-20 of April. On the morning of his check in, April 18, he contacted us to ask about the possibility for a 100% refund and cancellation of the reservation which our staff member had to decline due to the policy he booked on. Decided not to stay at the property and to seek a refund through this review and opening a claim with Expedia Customer Service, which was finally declined for not showing proof of contact or call log. Additionally he was not able to answer to this two following questions: 1. What address did you go to? 2. What time did you arrive at the property? We filed a document to dispute this review which is currently being proccesed by the Expedia Team.

Muchas gracias por hospedarte con nosotros! Te esperamos de regreso!