카약

크레스트 호텔 스위트 여행 후기

3.5 out of 5
크레스트 호텔 스위트
1670 James Avenue, Miami Beach, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1161개 이용 후기 중 677개" "
평점 8 - 좋아요. 1161개 이용 후기 중 159개" "
평점 6 - 괜찮아요. 1161개 이용 후기 중 112개" "
평점 4 - 별로예요. 1161개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1161개 이용 후기 중 129개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Amber

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was mold on the walls in the hallway. The electricity wasn’t working so my handi cap mom had to walk up the steps to the second floor and vice Versa when we wanted to sightsee. The room wasn’t that clean as well.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Terry

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Genesis helped me out so much with checking in and just talking to me making suggestions on where to eat and things to do.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Leticia 님, braintree

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jaimie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved this venue it was walkable for sightseeing tourist stuff not too far from the beach walkable to the beach it was just an absolute wonderful treat
답변 제공: Front Desk 님, 2024년 3월 26일
Thnk you for choosing us, we appreciated your feedback and hopping your expecience was great and see you again .

6/10 - 괜찮아요

Douglas 님, Olympia Fields

연인과의 여행, 반려동물 동반 여행, 가족 여행
Worse bed I’ve ever “slept” in. Only outside seating area is at the pool. Lobby very dark and dingy. Staff was average. Cleanliness was average. Location was great, of course. Price was fair. Great place to stay if everywhere else on or near south beach is booked or you’re poor.
2024년 3월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 3월 23일
Thank you so much for your review. We truly appreciate your feedback and apologize for any inconvenience you may have experienced. Please rest assured that we are constantly striving to improve our services every day. Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future.Best regards,Crest Hotel.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived very early for check in as we had just got off a cruise ship. The front desk staff were so kind. They tried to find us a room, but were unsuccessful. They offered to hold our luggage while we wait. This worked out well. We went for a coffee and a bite to eat and by the time we were done there was a room ready for us. This hotel is well situated for dining and shopping just steps away. Lovely pool area outside.
2024년 3월에 1박 숙박함
답변 제공: Front desk team 님, 2024년 3월 20일
Thank you for your feedback! We're delighted to hear that our front desk staff were kind and accommodating during your early arrival. We're glad the luggage hold option worked well for you, and that you were able to enjoy the nearby dining and shopping while waiting for your room. We hope you had a pleasant stay and enjoyed our pool area. We look forward to welcoming you back in the future!

8/10 - 좋아요

MARVIN

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Front desk team 님, 2024년 3월 20일
"Thank you for the feedback! Much appreciated!"

6/10 - 괜찮아요

Yixiu

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Expensive parking
2024년 3월에 4박 숙박함
답변 제공: Front desk 님, 2024년 3월 20일
"Thank you for the feedback! Much appreciated!"

6/10 - 괜찮아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Very basic, but a good price for South Beach. Close to everything. Beds not good, but staff was pleasant and the hotel was clean. The hotel is older and a bit beat up, but was fine for one night.
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 20일
Thank you for your feedback! We appreciate your comments and are glad to hear that you found our hotel to be conveniently located and reasonably priced. We apologize for any discomfort caused by the beds but are pleased that you found our staff pleasant and the premises clean. We'll take your input on board as we strive to improve our offerings. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Anita

별로예요: 직원 및 서비스
Our flight was cancelled and we were not going to be able to fly to Florida until after three days. The hotel refused to reimburse us for our stay. I do not recommend this hotel, because they were not willing to work with us. Terrible customer service.
2024년 3월에 4박 숙박함
답변 제공: Front desk 님, 2024년 3월 14일
Dear guest, thank you so much for your review; we truly appreciate your feedback. However, we regret to inform you that due to our hotel's cancellation policy, refunds are not provided in the event of non-attendance. We hope for your understanding and look forward to welcoming you in the future. If you have any further questions or concerns, please feel free to reach out to our team. Thank you again for choosing to stay with us

10/10 - 훌륭해요

Linroy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I choose this hotel as my go to when I travel to Miami and it never disappoints. The location is extremely convenient for anywhere I want to go. Service by hotel staff is also quick, and professional. Can’t wait to Book here again.
2024년 3월에 6박 숙박함
답변 제공: front desk 님, 2024년 3월 13일
Dear Linroy Thank you for your kind words! We're delighted to know that you had a pleasant experience with us, we hope hosting you soon.Best regards,Crest Hotel.

8/10 - 좋아요

Szandra 님, Old Greenwich

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pros: Good value for Miami. Quite and good location. Good size rooms, wonderful staff, beach towels and beach chairs included, working desk in the room. Cons: No coffee at the hotel, no fridge or microwave, no water fountain, bed mattress was worn.
2024년 3월에 2박 숙박함
답변 제공: front desk 님, 2024년 3월 13일
Dear Szandra Thank you for taking the time to leave a review! Your input helps us to grow and evolve our offerings

8/10 - 좋아요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The location of the property was excellent and the staff was very helpful. The carpet in our room was quite dirty and should be changed.
2024년 2월에 11박 숙박함
답변 제공: front desk 님, 2024년 3월 13일
Dear Maria thanks for sharing your thoughts with us! We're committed to using your feedback to enhance our services every day

10/10 - 훌륭해요

Teoman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely sweet, and I really like their little library!
2024년 3월에 1박 숙박함
답변 제공: Front desk 님, 2024년 3월 13일
Thank you Teoman for your review! We are happy that you enjoyed the attention of the staff and the library, your feedback help us to grow everyday. We hope hosting you soon again

10/10 - 훌륭해요

Sai Raghava Reddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Camila 님, 2024년 3월 5일
Dear Sai,Many thanks for your positive review! We're thrilled that you liked the hotel. Looking forward to hosting you again in the near future!Best regards,Crest Hotel.

6/10 - 괜찮아요

Tommy

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff was very nice, but the public areas at the hotel are not very well maintained. The room is okay, television is so far from the bed. The bathroom was not so very nice. They painted the bathtub/shower which is all flecking off. Although I wouldn't stay here for leisure, it was fine for an overnight work stay. Don't park across the street ($60 overnight), the front desk agent advised there is $20 garage parking up the street.
답변 제공: Camila 님, 2024년 3월 4일
Dear TommyThank you for your review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to improve daily, and your reviews help us enhance our services. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Crest Hotel.

2/10 - 너무 별로예요

Rocio

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nada que ver con las fotos, la ubicación muy buena. Pero el hotel huele a humedad, me tocaron hormigas en mi habitación, no hicieron la limpieza, camas viejas
2024년 2월에 2박 숙박함
답변 제공: Camila 님, 2024년 3월 4일
Dear Rocio,Thank you for your review. We appreciate your feedback and we are happy that you enjoyed the location of the hotel, and apologize for any inconvenience you may have experienced. We strive to improve daily, and your reviews help us enhance our services. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Crest Hotel.

10/10 - 훌륭해요

Marvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very clean. The front desk staff was very nice.
2024년 2월에 2박 숙박함
답변 제공: Crest Hotel 님, 2024년 3월 1일
Dear Marvin,Thank you so much for taking the time to share your delightful feedback with us! We're pleased to hear that you found your room to be very clean and that our front desk staff left a positive impression on you.Your kind words are truly appreciated, and we look forward to welcoming you back to our hotel in the future. We're here to ensure you have another outstanding experience during your next stay.Best regards,Crest Hotel

8/10 - 좋아요

Goran

좋아요: 청결 상태, 직원 및 서비스
Convenient location.
2024년 2월에 2박 숙박함
답변 제공: Front desk 님, 2024년 2월 26일
Dear Goran,Thank you so much for taking the time to leave a review. We are thrilled to hear that you enjoyed the hotel's location. Your positive feedback means a lot to us.If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back!Best regars, Crest Hotel.

8/10 - 좋아요

Marvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very nice and helpful.
2024년 2월에 1박 숙박함
답변 제공: Front desk 님, 2024년 2월 26일
Thank you so much for taking the time to leave a review. We are thrilled to hear that you enjoyed the staff's attention. Your positive feedback means a lot to us.If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back!Best regards,Crest Hotel.

4/10 - 별로예요

Jason

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 23일
Dear Jason,We truly appreciate your review, it means a lot for us. We hope hosting you soon in our hotel again.Best regards,Crest Hotel

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy amables y nos atendieron muy rápido. Tiene su tiempo la propiedad, pero está muy bien ubicado.
2024년 2월에 1박 숙박함
답변 제공: Hotel Team staff 님, 2024년 2월 24일
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and we appreciate your patience.Regarding the deposit, we would like to investigate this matter further. Please provide us with your reservation details, including the date of your stay and the name under which the reservation was made, so we can promptly look into the issue and ensure that any necessary refunds are processed.We apologize for the lapse in our housekeeping service. Our team is dedicated to providing a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. Rest assured that we will address this with our housekeeping staff to prevent such occurrences in the future.The safety and security of our guests are of utmost importance to us, and we deeply regret any inconvenience caused by the door being open and the malfunctioning safe. We will immediately investigate these incidents and take the necessary measures to prevent them from happening again.Please be assured that we take all feedback seriously, and your concerns will be shared with our management team for further review. We strive to improve our services and provide a better experience for our guests.Once again, we apologize for any inconvenience you faced during your stay. If there is anything else you would like to share or discuss, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Crest Hotel

6/10 - 괜찮아요

Heather

좋아요: 직원 및 서비스, 편의 시설/서비스
Budget friendly and close to beach and amenities
2024년 2월에 3박 숙박함
답변 제공: Paula 님, 2024년 2월 23일
Dear Heather , Thank you for your feedback and for choosing us as you hotel and hoping that your stayed was pleasant .

10/10 - 훌륭해요

Jorge L.

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
buen servicio y buenas facilidades
2024년 2월에 2박 숙박함
답변 제공: Paula 님, 2024년 2월 23일
Jorge Muchas gracias por su comentario yescogernos como su Hotel en su estadia en Miami Beach

4/10 - 별로예요

Kelly

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 23일
Dear Kelly,Than you so much for your review! We hope exceed your expectations the next time!Best regards,Crest Hotel.

6/10 - 괜찮아요

Didier

출장 여행
별로예요: 편의 시설/서비스
The masters of the bed Is terrible. So old Like the AC machine…noisy
2024년 2월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 23일
We apologize fpr your your experience with us. We would love for you to return in the future and give us another opportunity. Thank you for sharing.

4/10 - 별로예요

Fernando

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
They didn´t return my deposit. They didn´t clean me one day and they only told me trat ther didn´t clean themselves every day. On the second day I returned at night and the door was open. The safe was not working, it was reported and they never put a battery in it. I don´t recognize it.
2023년 12월에 7박 숙박함
답변 제공: Hotel Staff 님, 2024년 2월 24일
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and we appreciate your patience.Regarding the deposit, we would like to investigate this matter further. Please provide us with your reservation details, including the date of your stay and the name under which the reservation was made, so we can promptly look into the issue and ensure that any necessary refunds are processed.We apologize for the lapse in our housekeeping service. Our team is dedicated to providing a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. Rest assured that we will address this with our housekeeping staff to prevent such occurrences in the future.The safety and security of our guests are of utmost importance to us, and we deeply regret any inconvenience caused by the door being open and the malfunctioning safe. We will immediately investigate these incidents and take the necessary measures to prevent them from happening again.Please be assured that we take all feedback seriously, and your concerns will be shared with our management team for further review. We strive to improve our services and provide a better experience for our guests.Once again, we apologize for any inconvenience you faced during your stay. If there is anything else you would like to share or discuss, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,

10/10 - 훌륭해요

Craig

2024년 2월에 1박 숙박함
답변 제공: Front desk 님, 2024년 3월 23일
Dear CraigThank you so much for your great review! We hope hosting you soon! Best regards,Crest Hotel.

8/10 - 좋아요

Kevin Roberto 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff ! Super convenient and super welcoming. Would definitely recommend to anyone.
2024년 2월에 3박 숙박함
답변 제공: Front desk 님, 2024년 2월 24일
Hello! Thank you for your comment. We truly appreciate your kind words and will share with our staff. We hope you can come back in the near future. Best regards!

2/10 - 너무 별로예요

Marcus

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just dont
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Hello. We are saddened to know you did not have a pleasant experience with us. We hope you're able to give us another opportunity in the future.

10/10 - 훌륭해요

Anita Ursula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Gute Lage
2024년 2월에 2박 숙박함
답변 제공: Front desk 님, 2024년 2월 24일
Thank you for your kind comment!

6/10 - 괜찮아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Due to a 10 hour flight delay we did not arrive until 0630 the day we were to check out. We appreciated the fact that they held the room. It was dark when our taxi arrived and we could not see the hotel. No lit up sign. We tried to call but no one answered. We finally went to the door where the hotel was and it was locked. Luckily for us one of the guests was sitting on the steps smoking. She let us in with her room key and alerted the front desk employee (who was also outside) that he had guests. He was efficient and we quickly headed to the microscopic elevator and went to the 3rd floor. The web site showed a very nice “art deco” hotel. Ours had ancient paint, fixtures and furnishings. We had a black ceiling painted with pink and white cranes. Our bathroom walls and floor were painted forest green. Our sink faucet was a golden swan or crane. The paint bubbled up on our door and was chipping off in places. I laughed so hard that I am sure my endorphins went off the chart. The beds squeeked when you got in or turned over. The room was clean. I was so exhausted that I slept pretty good for the 2 hours before we headed to our ship. I give kudos to whomever designed the website. They are experts at making something look good. For the price paid I was truly disappointed, but grateful for a bed.
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Hello and thank you for your comment. We are saddened to know your stay was not up to your standards. We are making improvements to the hotel each time slowly but surely. We would love for you to come back in the future and give us an opportunity to make it right.

8/10 - 좋아요

Ronald L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They keep the front, restaurant and main entrance looking very nice. Now the rooms are very outdated and have that old funky smell even though they clean very good it still lingers.LOL. But overall for the price and 3 day stay I would recommend.
2024년 2월에 2박 숙박함
답변 제공: Front desk 님, 2024년 2월 24일
Thank you very much for your comment. We will be sure to address these issues. Nonetheless, we hope to have you back in the near future!

10/10 - 훌륭해요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was worried about staying here after reading some of the reviews, but it was fine! Our room was small, bathroom was older and we didn’t have a view, but we didn’t come to South Beach to stay in our room! The location is amazing if you are going to a show at the Fillmore - it’s right around the corner. Lincoln Rd shopping is right around the other corner. Some of the reviews complained about not being able to get in touch with the front desk, but I called to confirm my stay earlier in the day and was immediately connected. The front desk was amazing and so helpful. Even the housekeeping was great and super attentive. I liked the old feel of the hotel and was kind of glad we didn’t have a view or many luxories because it stopped me from procrastinating and got me out and about quicker to enjoy super fun South Beach!
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you very much for your positive comment. We greatly appreciate you for taking the time to leave feedback. We are slowly but surely making changes to the hotel to enhance the guest experience, and we hope you can join us next time!

8/10 - 좋아요

Maureen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect. Close to the beach, shops and restaurants! The hotel was nice, good housekeeping!! The king bed was comfortable and the pillows and linens in great condition. The lobby is accessible through the middle of the onsite restaurant, this was slightly confusing. Front desk staff sleeping at desk upon checkout (5am). We woke him up but he just said to leave the keys on the desk.
2024년 1월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you for your comment! We will address this with our staff. However, thank you for your positive feedback. We hope to see you soon again!

6/10 - 괜찮아요

Corneliu

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Location is good, close to Ocean Drive as well as to convention center/downtown area. Plenty of dining options on Michigan ave or Collins. Conveniently priced hotel. The best part is by far the nice and hardworking staff who really try their best to help you with anything you need.
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you very much for your kind feedback. This really means a lot to the staff. We hope to see you again soon!

8/10 - 좋아요

Christian

출장 여행
좋아요: 청결 상태, 직원 및 서비스
.
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you for your positive feedback!

10/10 - 훌륭해요

Allen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique older hotel. Has a vegetarian restaurant built in. Very popular!
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you very much for your positve feedback. We really appreciate it and hope to see you again soon!

6/10 - 괜찮아요

Vinh

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you for your feedback!

6/10 - 괜찮아요

RICARDO GARCIA

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It is ok if you want to spend a night or two.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you for your feedback. We would love to hear how we can make a future stay with us better. We wish you a wonderful day!

10/10 - 훌륭해요

Kayla

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 23일
Dear Kayla,Thank you for your review, we hope hosting you soon!Best regards,Crest Hotel.

8/10 - 좋아요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was great for an overnight layover in preparation for a cruise vacation. Was just a little surprised at the $30 cleaning fee that was added when I checked in. Don't remember any mention of that when I booked online. Otherwise my stay was very acceptable.
2024년 1월에 1박 숙박함
답변 제공: Camila Front Desk 님, 2024년 2월 24일
Dear jeffrey thank you for your review! We appreciate your feedback. The resort fee of 34.20 is outlined in our terms and conditions during the reservation process. We're grateful you chose to stay with us and look forward to welcoming you again soon.Best regardsCrest Hotel.

8/10 - 좋아요

Raj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Staff 님, 2024년 2월 24일
Thank you for taking the time to share your feedback with us

4/10 - 별로예요

Sylvie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Une cuisine dans la chambre, pas de cafetière, aucun moyen d'en avoir une .!! Le tapis de la chambre très sale. Pas de chaise longue a la piscine, accès à la piscine fermer à 17h, aucun autre endroit extérieur pour s'asseoir. Accès à la plage à 15min de marche .
2024년 1월에 8박 숙박함
답변 제공: camila 님, 2024년 2월 24일
Dear Sylvie Thank you for your review. We regret any issues you encountered during your stay, and we are actively working to enhance our facilities. Your feedback is invaluable, and we appreciate your understanding.Best regardsCrest Hotel

2/10 - 너무 별로예요

ASMIR

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Staff 님, 2024년 2월 24일
Thank you for taking the time to share your feedback with us

10/10 - 훌륭해요

luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 2월 24일
Thank you for taking the time to share your feedback with us

10/10 - 훌륭해요

luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 2박 숙박함
답변 제공: Hotel staff 님, 2024년 2월 24일
Thank you for taking the time to share your feedback with us

10/10 - 훌륭해요

FABIAN ENRIQUE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En recepción nos hacen sentir como en casa :) La habitación muy bonita.
2024년 1월에 1박 숙박함
답변 제공: Personal del hotel 님, 2024년 2월 24일
¡Nos alegra mucho saber que te has sentido como en casa en nuestro hotel! Agradecemos tus amables palabras sobre la habitación, y nos esforzamos continuamente para brindar la mejor experiencia posible. Si necesitas algo más durante tu estancia, no dudes en hacérnoslo saber. ¡Esperamos verte pronto de nuevo! ¡Que tengas un día maravilloso!

2/10 - 너무 별로예요

Nitish

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad smell in room. They don’t have Colgate and in bathroom no hot water They took security deposit for no reason There is no beverage or water in the room and small fridge is empty. We are so upset. Worst experience don’t take this hotel.
답변 제공: Front Deskl 님, 2024년 2월 24일
Hello. Thank you for your comment. We want to reiderate that the purpose of the security desposit is to cover any damages to the room. Otherwise it is refunded in full within 3-5 business days. This is customary in many hotels in Miami Beach and around the world. Again, thank you for your feedback.

6/10 - 괜찮아요

Kathryn

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel staff 님, 2024년 2월 24일
Thank you for taking the time to share your feedback with us.