객실에서 보이는 전망
예약 가능 여부 확인

디자인 스위트 마이애미 비치 여행 후기

3 out of 5
디자인 스위트 마이애미 비치
5445 Collins Ave, Miami Beach, FL

이용 후기

5.4
평점 10 - 훌륭해요. 1002개 이용 후기 중 110개" "
평점 8 - 좋아요. 1002개 이용 후기 중 193개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 227개" "
평점 4 - 별로예요. 1002개 이용 후기 중 212개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 260개" "

6.0/10

청결 상태

5.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

10/10 - 훌륭해요

Eunji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 3월에 2박 숙박함

4/10 - 별로예요

유재현 님, 플로리다 게인스빌

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
리모델링 안되어 있음, 마이크로웨이브도 제거된 상태임
호텔소개와 다소 차이가 있습니다. 취사가능하다기에 예약하고 사용하였는데 마이크로웨이브 자리는 그냥 막아놓고 제거된 상태였습니다. 리모델링이 13년도에 마감되었다고는 하나, 하다가 중지된 상태로 보여집니다. 청소상태도 만족스럽지 않습니다. 벌래들도 좀 다니더군요. 직원들의 친절도도 상당히 떨어집니다. 다만 주변 환경은 만족합니다 . 전체적으로는 아주 불만족입니다. 이러한 호텔을 예약한 것이 가족들에게 미안할 따름이었씁니다.

6/10 - 괜찮아요

Migel

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2021년 12월에 2박 숙박함

2/10 - 너무 별로예요

Angel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't like the crevices..
2021년 12월에 5박 숙박함

8/10 - 좋아요

Ramiro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind of old
2021년 12월에 7박 숙박함

6/10 - 괜찮아요

Sofia

별로예요: 숙박 시설 상태 및 시설
2021년 12월에 3박 숙박함

8/10 - 좋아요

Vicky

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean here but not much for amenities. Why give me a pot with no coffee, there was no soap, shampoo, etc. As other stays have. It was hard to find anywhere to go, there was nothing in the room to tell you what was available, listing said room service but there was no phone, instructions, how or where to call. On-site restaurant was small, not very child friendly with a hookah shop right in the restaurant. Loved the beachside room though.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

JOE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beey good place, very clean
2021년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 11일
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

10/10 - 훌륭해요

Claudio

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 10월에 7박 숙박함
답변 제공: Manager 님, 2021년 11월 11일
Thank you for taking the time to share this positive rating! We will make sure to share this with the Hotel Staff to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Miami

4/10 - 별로예요

Grant

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Steer clear
Terrible place to stay, noisy, they don't clean your room, same towels and sheets for our 6 day stay. Construction every day from 8 to 5...the only redeeming thing about the place is it's location.
2021년 10월에 6박 숙박함
답변 제공: Manager 님, 2021년 11월 11일
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

6/10 - 괜찮아요

liz

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 3박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 10월 29일
Thank you

6/10 - 괜찮아요

YAZENIA

2021년 9월에 3박 숙박함

2/10 - 너무 별로예요

alexey

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nathing
2021년 10월에 5박 숙박함
답변 제공: FD Manager 님, 2021년 10월 10일
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

2/10 - 너무 별로예요

Melanie

2021년 10월에 2박 숙박함

4/10 - 별로예요

Gaurav

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While very affordable, I would have spent more for having better housekeeping and customer service, which was basically nonexistent.
2021년 9월에 3박 숙박함
답변 제공: FD Manager 님, 2021년 10월 10일
Please feel free reach us by phone or email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.

2/10 - 너무 별로예요

Azeez

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 3박 숙박함
답변 제공: FD Manager 님, 2021년 10월 10일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 - 훌륭해요

Yensi

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice Hotel
2021년 9월에 1박 숙박함
답변 제공: FD Manager 님, 2021년 10월 10일
Thank you for taking the time to share this positive rating! We will make sure to share this with the Hotel Staff to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Miami

6/10 - 괜찮아요

Renato 님, la habra

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Everything was good but they need to improve customer service. The internet of my room was not working and it was nobody at the lobby at that time.
2021년 9월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2021년 10월 10일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Johanna V

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2021년 8월에 3박 숙박함
답변 제공: FD Manager 님, 2021년 10월 10일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No hot water but a nice view
We had no hot water for 3 days. I even had a maintenance man come to the room and he said he’d be right back and never returned. The restaurant messed up eggs( sunny side up instead of over easy) and messed up a ham and cheese sandwich ( on a panini instead of a Croissant.) Elevators didn’t always take you to the right floor. Valet people were very nice. Front desk guy was very nice.
2021년 8월에 4박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 8월 28일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Flor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible would not recommend
2021년 8월에 2박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 8월 28일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 - 훌륭해요

Yanyzel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 8월 28일
Thank you

2/10 - 너무 별로예요

Ericka

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unable to get Clean towels, fire testing going on at 6am , no access to spa as employees stated, no phone in room.
2021년 8월에 2박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 8월 28일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel experience was the worse I’ve had. We landed in Miami in the morning at 9 am. By the time we got our rental car at 9:30 am I received a text stating that our reservation at Design Suites was cancelled. We went directly to Design Suites who informed us our credit card was cancelled. This was a blatant lie. Design Suites said we were lucky and they had another room available. This was a Saturday morning and had no way of calling out local bank credit card. Put room on another credit card. Left and came back at 3 pm. Was given a different style room which was disgusting. I took pictures. Black mold in bathroom. Absolutely no hooks anywhere to hang wet towels. Toilet paper roll was so far away you could not reach it. Shower head stuck in 1postion-straight at your face. A/C was so loud-could not hear each other. Finally Design Suites found another room with 3 places to sleep. First night there, found out sink clogged, dishwater flooded on bottom, toilet broken. Spent next day trying to handle these issues. Day before leaving (5 days there). Went to do laundry. Was told laundry cards out. Will be in tomorrow. Got up a 6 am (we check out at 10 am) to go get laundry cards. Still out and was yelled at in just a rude way by the security guard who said that they don’t control cards and I just need to take my f…. Laundry home with me. She was calling the other security guards that were suppose to be working that day to get their codes to clock them in as working.
2021년 7월에 5박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 8월 28일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Vivian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay Away - It's The Worse
Valet is confusing, you have to carry your luggage up a hill and 14 steps in order to get a luggage cart, front desk is rude, rooms are dirty, beds have no mattress cover, with mold and dried urine all over the mattress. Obviously known to them because the bottom was worse, as if it was just turned over. One toilet paper left in room with no access to more or to towels. There is no maid service although the ad does say so. There is no tiki bar in the sense you would believe. It is a concrete building with garage doors that closes on Sunday at 5 PM and did not open on Tuesday at all. There are no chairs in the pool area. There are huge rust stains in the pool and the surrounding partitions. They leave a coffee maker in the room but no coffee, not even one slip. They warn you not to leave the balcony door open because the a/c will condensate. We were not in the room much but we always kept the door closed and the a/c was leaking the whole time. We had to place one of the precious towels on the floor and almost slipped more than once. I am 61-years-old and in the last 20 years I have traveled a lot. I have never, ever had a worse experience, when I was supposed to be on vacation. If you rent through any source other than their hotel site, there is no early check in. Why, don't we pay too? Their lack of hospitality shows in that I called hotels.com to tell them my situation and they left a voicemail for the hotel, since they didn't answer the phone or have responded
2021년 8월에 3박 숙박함

2/10 - 너무 별로예요

Candice

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The worse
First time I stayed, everything was ok, no complaints! This time I stayed, very unhappy! The staff, including the front desk, left at 5pm every day. I had no bath rag, no soap in the dispenser, just very unhappy so I had to go out to buy a rag to take a shower. There was a number to call in case you have any issues but no one never answered. You was directed straight to voicemail. I have never witnessed anything like this. This is not how you run a hotel. Never will I stay again!!!
2021년 7월에 2박 숙박함

8/10 - 좋아요

Jose

별로예요: 직원 및 서비스
La limpieza fue lo único desagradable en 6 días de estancia nunca recibí limpieza en el cuarto
2021년 6월에 6박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 6월 25일
No damos servicio de limpieza diaria en este momento Gracias por sus comentarios

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
It was alright. Rooms are out dated and appliances too.
2021년 5월에 2박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 5월 6일
Thanks for your coments Your feedback is of great value to us and we have reviewed with our team

10/10 - 훌륭해요

Marlecia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 3박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 5월 6일
Thank you

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
The location is great. Great ocean access. Pool closes extremely early. And bring your own towels to wash your body cause they will not provide any. Had to go to Walgreens to get my own. Also check in is a long process so be prepaid to wait and do a lot of foot work before you get to enjoy your vacation.
2021년 2월에 2박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 4월 1일
ThankThank you for sharing your review. It was a treat to host you at Design Suites Miami Beach and we’re delighted you enjoyed your spacious and well-appointed suite. We value your added feedback and thank you again for sharing. We hope that the sun, sand and hospitality of our team will have you planning a return visit soon. Warm Regards,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crappy hotel and service!!
The pictures provided on here do not truly show the correct condition of this hotel. Our room was run down and dirty. While they say daily housekeeping, that is not true!! We booked this hotel for 6 days for 2 adults and 1 child. We were given three bathroom towels and 3 beach towels. They would not allow us to exchange out towels at any point. 6 days with the same towel is GROSS. I can understand if we can't daily, but at least allow for once. Also good luck getting the front desk or anyone on the phone, they never answer the desk lines and when you go see them in person they are RUDE!! Don't book here!!! Not worth it!!
2021년 1월에 4박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 1월 20일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time in my life (and I am no youngster) I left the place after the first night. During this night I had a fire in my room due to broken electric cord, sinks in bathroom and kitchenette were clogged, door lock didn't work (couldn't get back to the room), no telephone signal (ATT, I am physician and getting calls even on vacation). Finally elevator stop working for a while (14th floor).The only positive was a view from window at oceanfront. Staff is friendly but doing nothing. Stay away
2021년 1월에 10박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 1월 20일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Nicholas

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Sub-par
No hot water from the shower. Tv also didn't work. Went to the front desk to inform someone and I was told that I was staying at a condo, not a hotel. And that they didn't have any on site maintenance staff. She said she would inform the condo association and nothing else could be done.
2020년 12월에 1박 숙박함
답변 제공: Design Suites Miami Beach 님, 2021년 1월 3일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 12월에 7박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 12월 27일
Thanks

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that it was beach front. The valet parking is alright.
2020년 11월에 7박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 12월 5일
Thank you

4/10 - 별로예요

Robin

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 4박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 12월 2일
Thank you

4/10 - 별로예요

Kelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Trip
Our room was horrible! The air didn’t work, the bed was hard as hell! And they don’t offer room service because of the covid! The towels you use you have to wash them yourself, The shower didn’t get hot! And the walls looked horrible!
2020년 11월에 6박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 11월 23일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Please contact front desk personal

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 2박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 11월 8일
Thank you

4/10 - 별로예요

Allan

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
rustrated with service
Lobby looked elegant. Room, not so much. We had major frustrations with service regarding booking. Tried calling multiple times before our stay, had to leave voicemail every time over multiple days. Never received a call back. They "misplaced" our paperwork, such that could not park our car.They required a >$200 security deposit at check-in. (Why??)
2020년 9월에 1박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 9월 24일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Natasha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No refund
the experience was very bad I asked for an upgrade and when I looked at the room it was a totally disaster the bed wasn't made it was food on the table and I asked them how long will it take for them to clean the room they told me there was no room service for the rest of the day
2020년 9월에 1박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 9월 19일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 9월에 2박 숙박함
답변 제공: Design Suites Miami Beach 님, 2020년 9월 19일
Thank you

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel room!
One of the worst rooms I ever stayed in. Was not clean, the bathroom looked like a dirty public bathroom, and the hotel description was not accurate at all. I was very disappointed!
2020년 9월에 2박 숙박함
답변 제공: karina 님, 2020년 9월 16일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Jaylene

별로예요: 직원 및 서비스, 객실의 편안함
2020년 8월에 4박 숙박함
답변 제공: karina 님, 2020년 9월 18일
Thank you

8/10 - 좋아요

Sandra

2020년 8월에 2박 숙박함
답변 제공: karina 님, 2020년 9월 18일
Thank you

6/10 - 괜찮아요

Alex

2020년 8월에 1박 숙박함
답변 제공: karina 님, 2020년 9월 18일
Thank you

6/10 - 괜찮아요

실제 이용하신 고객

2020년 8월에 1박 숙박함
답변 제공: karina 님, 2020년 8월 15일
Thank you

10/10 - 훌륭해요

Kyle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: karina 님, 2020년 8월 15일
Thank you

10/10 - 훌륭해요

실제 이용하신 고객

2020년 6월에 3박 숙박함
답변 제공: karina 님, 2020년 8월 15일
thank you

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 2월에 2박 숙박함

4/10 - 별로예요

Alfarouk

단체 여행
별로예요: 청결 상태
2020년 3월에 4박 숙박함