외관

엠버시 스위트 바이 힐튼 마이애미 인터내셔널 에어포트 여행 후기

3.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 698개 이용 후기 중 324개" "
평점 8 - 좋아요. 698개 이용 후기 중 142개" "
평점 6 - 괜찮아요. 698개 이용 후기 중 93개" "
평점 4 - 별로예요. 698개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 698개 이용 후기 중 78개" "

8.4/10

청결 상태

7.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Dionne

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the clean space and amenities.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Thank you for your review, Dionne! We are delighted to hear that you enjoyed the clean space and amenities. Its wonderful to see your perfect rating and to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Thank you for your excellent review, Jean! We’re thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 - 훌륭해요

james

연인과의 여행
좋아요: 편의 시설/서비스
Very helpful and friendly, spacious and clean
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Thank you for taking the time to leave us a 5-star review, James! We're thrilled to hear that you found our team to be helpful and friendly, and that you enjoyed our spacious and clean accommodations. Providing excellent service and comfortable accommodations is our top priority, and we're delighted that we met your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Andretta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My birthday weekend! I stayed the night before my cruise! I enjoyed the cocktail hour and sat by the pool afterwards, everything was peaceful, and the people were welcoming! The breakfast had a wide variety and the omelette station was a plus! And to top it off they had transportation to the port for a reasonable fee!
2024년 3월에 1박 숙박함
답변 제공: Customer service 님, 2024년 4월 16일
Thank you so much for choosing us for your birthday celebration, Andretta! We are thrilled to hear that you enjoyed the cocktail hour, pool area, service staff, and breakfast. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 - 훌륭해요

Rosemary 님, Hammond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was impressed with shuttle to hotel and also to the cruise port. Comp breakfast a plus!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Thank you for choosing us, Rosemary! We are thrilled to hear that you were impressed with our shuttle service and that you enjoyed our delicious complimentary breakfast. It was our pleasure to welcome you, and we hope to do so again soon.

10/10 - 훌륭해요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Need to be up dated
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Thank you for your perfect rating, Willie! We’re glad to know that you enjoyed your stay. We take your feedback about updates seriously and will use it to improve. We hope to welcome you back again soon for an even better experience.

10/10 - 훌륭해요

Nia-Imani

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was conveniently close to the airport
2024년 4월에 1박 숙박함
답변 제공: Customer service 님, 2024년 4월 16일
Thank you for choosing us, Nia-Imani. We are thrilled to hear that the hotel is conveniently located for you. It’s great to know that you enjoy your stay. We hope to welcome you back again soon for an equally satisfying experience.

8/10 - 좋아요

Alexander

Very cloe to the airport, perfect stop-over after arrival or prior to departure by plan.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Thank you for choosing to stay with us and for sharing your feedback, Alexander. We're glad to hear that our location close to the airport was convenient for your stop-over needs. It's our goal to provide a comfortable and convenient experience for travelers, and we're pleased to know that we met your expectations in this regard. We appreciate your patronage and hope to welcome you back for another pleasant stay in the future.

10/10 - 훌륭해요

Debbie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service clean rooms excellent breakfast
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for choosing us, Debbie. We are thrilled to know that you enjoyed our great customer service, clean rooms, and excellent breakfast. It was our pleasure to welcome you, and we hope to do so again soon.

10/10 - 훌륭해요

Birgit 님, Spokane Valley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for your rating, Birgit! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 - 좋아요

Erika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a vacation package with a red eye flight and when I arrived early morning to my hotel I had to pay an additional fee to check in. It was inconvenient and should have been included in the original pricing. I ran the risk of not even having the room available which if it’s part of the package then it should be.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for sharing your feedback with us, Erika. We apologize for any inconvenience caused by the additional fee for early check-in. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with a more seamless experience.

6/10 - 괜찮아요

Janessa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Outdated
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for your review, Janessa. We’re sorry to see that your experience with us fell short of our high standards. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 - 훌륭해요

Edwyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, good dining experience, just be prepared to pay for parking. Overall i would stay again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for your positive review, Edwyn! We're delighted to hear that you had a great experience with us and enjoyed our dining options. We appreciate your feedback regarding the parking fees, and we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we're glad to hear that you would stay with us again. We look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Jimmie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great property
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for your perfect rating, Jimmie! We are delighted to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

6/10 - 괜찮아요

Jeff 님, Thornhill

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Very close to the airport. Rooms outdated Beds are terrible. 10th floor extremely noisy Too crowded Expensive restaurant
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for sharing your feedback with us, Jeff. We appreciate your comments regarding our proximity to the airport, but we regret that your experience fell short of your expectations. We apologize for any inconvenience you experienced. Your feedback is valuable, and we will use it to address these concerns and make improvements. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

2/10 - 너무 별로예요

Samm

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The lady at the front desk was very unpleasant.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Thank you for your review, Samm. We are sorry to hear about your interaction with our front desk staff. We assure you that we take this matter seriously, and will look into the situation in order to ensure that it does not occur again. It is our goal to make every one of our guests feel welcome, and to provide the highest level of service, and we apologize that this was not the case with you. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very pleasant overnight stay
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Thank you for taking the time to leave a review, John. We’re glad to know that you had a pleasant overnight stay. If you have feedback about how we can earn that final star, please let us know. We hope to welcome you back again in the future for an even better experience.

4/10 - 별로예요

Gautam 님, Flemington

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was rude and sid not care at all for the guest.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Thank you for your review, Gautam. We would like to apologize for what you experienced during your stay. It is our goal to provide the highest level of quality and service to all of our guests, and we are sorry you felt uncared for. Rest assured that we will take your feedback and use it to improve. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 - 훌륭해요

Samm

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for your high rating, Samm! We are delighted to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 - 좋아요

Geert-Jan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
suites are good, in our room we had some difficulties with the noice of the fan of the cooling/ventliation system ( at night time a little bit too noizy. the rest was good
2024년 4월에 2박 숙박함
답변 제공: Customer service 님, 2024년 4월 10일
Thank you for taking the time to share your feedback with us, Geert-Jan. We're delighted to hear that you enjoyed our suites overall. However, we sincerely apologize for the inconvenience caused by the noise from the cooling/ventilation system in your room. Providing a peaceful and comfortable environment is important to us, and we regret that we fell short in this aspect during your stay. Your comments are invaluable to us, and we will address the issue to ensure that future guests have a more restful experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

8/10 - 좋아요

Yolanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Thank you for your rating, Yolanda. We are glad to see that your overall experience was positive. However, if you have specific feedback about how we can further improve, please reach out to us. It was our pleasure to serve you, and we hope to welcome you back again soon for an even better experience.

10/10 - 훌륭해요

HEUNG SOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very clean.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Thank you for your positive feedback, Heung Soo ! We are thrilled to hear that you found your room exceptionally clean during your stay. Providing a comfortable and clean environment is a top priority for us, and we are delighted that we met your expectations. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for another five-star experience in the future.

8/10 - 좋아요

Birger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Guter Ausgangspunkt für Ausflüge nach Miami Beach und Key Biscayne.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Vielen Dank für Ihre Bewertung und für die Wahl unseres Hotels für Ihre Reise nach Miami Beach und Key Biscayne! Es freut uns zu hören, dass Sie unsere Lage als guten Ausgangspunkt für Ihre Ausflüge empfunden haben. Wir hoffen, dass Sie auch unsere Annehmlichkeiten und unseren Service genossen haben. Wenn Sie in Zukunft wieder in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.

6/10 - 괜찮아요

Robert

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
We sincerely apologize that your experience with us did not meet your expectations, Robert. We are committed to providing exceptional service and comfort to all our guests, and it's disheartening to hear that we fell short during your stay. Your feedback is invaluable to us, and we will use it to improve and ensure that future guests have a more enjoyable experience. If there are specific areas where we can address your concerns, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a better experience in the future.

6/10 - 괜찮아요

Bettyleivis

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed sheets had holes in them. No refreshments in the fridge. Only two bottled waters for 4.50 each.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Thank you for leaving a review, Bettyleivis. We are sorry about the inconveniences you experienced with the sheets and refreshments. We take your feedback seriously, and will use it to improve. We hope to have another opportunity to welcome you back and regain your trust by providing you with the excellent experience that you deserve.

10/10 - 훌륭해요

Brooke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with very large rooms and clean facilities
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Thank you for choosing us, Brooke! We’re thrilled to hear that you enjoyed our beautiful property, large rooms, and clean facilities. It was our pleasure to welcome you, and we hope to have another opportunity to serve you again soon.

4/10 - 별로예요

Karl Heinz

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room wasn’t ready for over 2 hours. Had to wait in the lobby with bags and all. Front desk staff were Optus about the process. The shuttle to the airport was PACKED. One shuttle for the entire time we waited at the airport. The shuttle driver didn’t wait for anyone to sit. Elderly passengers had no time to sit and a few almost fell down. Not enough seats and everyone was crammed into the shuttle. What’s worse, is he was asking everyone to “not forget to tip the driver”…. Won’t be coming back.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Thank you for your feedback, Karl Heinz. We are disappointed to hear about your experience with us. We apologize for any inconvenience caused by the check-in process and the situation with our shuttle service. We take your feedback seriously, and will use it to improve. We hope to have another opportunity to regain your trust, and provide you with the excellent experience that you deserve in the future.

10/10 - 훌륭해요

carlos i

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the lady who took care of my was excellent, the breakfast was excellent
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Thank you for your positive review, Carlos! We are thrilled to see your high rating and to know that you enjoyed our excellent customer service and breakfast. It was our pleasure to welcome you, and we hope to do so again soon.

10/10 - 훌륭해요

Sharee

연인과의 여행
Everyone has been so kind! Monica at the front desk is five star service!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Thank you for your positive review, Sharee! We are delighted to hear that our staff was kind, and that Monica at the front desk went above and beyond to provide a high level of service. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - 훌륭해요

Robyn 님, newark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here before a cruise. Free airport shuttle pickup which was hardly any wait. Our room wasn’t ready because we arrived around 10am but we were able to leave our bags and was texted maybe 2 hrs later that we could check in which was great. Thankfully we stayed on site while we waited and ate and lounged by the pool. In the evening they have a free happy hour. We had 8 drink tix! Some snacks were provided as well. The restaurant on site is delicious with huge salads and strong drinks! Room was excellent, clean and great water pressure. The next morning the cruise shuttle took us for $12/pp cheaper than an Uber. Very pleased with our stay. Will definitely recommend and stay again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Thank you for sharing your positive experience with us, Robyn! We're delighted to hear that you enjoyed your stay before your cruise. It's wonderful to know that our amenities, including the free airport shuttle, happy hour, and on-site restaurant, added to your overall satisfaction. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Laura

연인과의 여행, 가족 여행
별로예요: 편의 시설/서비스
Breakfast was busy and got cold. Tables were hard to find and rarely clean. Quality of breakfast was not typical of Embassy.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
We appreciate your feedback regarding your recent stay with us, Laura. We apologize for the inconvenience you experienced during breakfast. Your comments will be shared with our breakfast staff to ensure improvements are made. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

6/10 - 괜찮아요

ANAMARIA 님, BOGOTA

좋아요: 청결 상태
Conveniently close to airport but inconveniently noisy therefore. Suite is well appointed with a comfortable double sofa bed for additional guest. 305 Grill is not bad. $24 parking per night per car is excessive.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Thank you for sharing your feedback with us Anamaria. We're glad to hear that you found us conveniently located and that you appreciated the comfort of our suites. We'll take note of your concerns regarding noise levels and parking fees to see how we can improve in these areas. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Lazaro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Thank you for your perfect rating, Lazaro! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 - 너무 별로예요

EBONY

아이를 동반한 가족 여행
Beautiful property!! Close location to the airport!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Thank you for your review, Ebony. We’re glad to hear that you enjoy the beautiful property and our proximity to the airport. Your satisfaction is our top priority, and we apologize for falling short of your expectations. We would appreciate it if you could provide more details about your stay so we can address your concerns appropriately and ensure improvements are made. Please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to make things right.

6/10 - 괜찮아요

Amy

We never got to stay here due to our flight being delayed
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Thank you for choosing us, Amy. We're sorry to hear about your disrupted travel plans. We understand how frustrating flight delays can be, especially when they impact your accommodations. If there's anything we can assist you with or if you'd like to discuss your reservation further, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to welcome you in the future under better circumstances.

10/10 - 훌륭해요

Dirien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is really modern, great areas to socialize and the breakfast is really good!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Thank you for your positive feedback, Dirien! We're delighted to hear that you enjoyed our modern facilities, social areas, and breakfast offerings. Your satisfaction is our priority, and we're thrilled that you had a great experience with us. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Ramesh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2024년 3월에 1박 숙박함
답변 제공: Customer service 님, 2024년 4월 2일
Thank you for your review, Ramesh! We’re thrilled to know that you enjoyed your time with us, and that you appreciated our excellent customer service. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 - 훌륭해요

Ivonne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, nice bedroom. Good breakfast
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for your review, Ivonne, we are good to hear that you enjoyed your clean and nice bedroom. It’s also great to know that you enjoyed our complementary breakfast. It was a pleasure to welcome you, and we hope to do so again soon.

6/10 - 괜찮아요

Russell

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Thank you for choosing us, Russell. We are disappointed to see that your time with us did not meet our high standards. If you have specific feedback you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future for an improved experience.

6/10 - 괜찮아요

judith 님, ft. lauderdale

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The directions to the ice machine was terrible. Had to ask at desk where it was. One ice machine for the whole property. Then the actual directions was poor. It was confusing with the parking at the property.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for sharing your experience with us, Judith. We apologize for the inconvenience you faced with locating the ice machine and the confusion with parking. Your feedback is valuable, and we will work on improving our directions and signage to make amenities more easily accessible for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.

4/10 - 별로예요

Dolores 님, Pine

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I used to love the Embassy Suites. The “manager hour” was a joke. Nothing was stocked. Broccoli, carrots and broken chips with tasteless salsa was so off-putting. Breakfast was gross as well. Staff was not nice. There was so many people. Awful. Wouldn’t stay there again. Heck no.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for taking the time to provide your feedback, Dolores. We're sorry to hear that your recent experience did not meet your expectations. Your comments about the manager's reception and breakfast are concerning, and we apologize for any inconvenience caused. Rest assured, we take all feedback seriously and will address these issues with our team to ensure improvements are made. We appreciate your honesty and hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for choosing us, April! We are thrilled to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 - 훌륭해요

Superior

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice building and rooms.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Thank you for your wonderful review and for choosing to stay with us, Superior. We're thrilled to hear that you enjoyed our building and rooms during your visit. Your satisfaction is our top priority, and we're delighted that we could contribute to a positive experience. We look forward to welcoming you back for another great stay in the future.

10/10 - 훌륭해요

Leila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shuttle were fairly quick to and from the airport. Transportation to the port was also good. The staff around the building were very helpful.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Thank you for your excellent review and for sharing your experience with us, Leila! We're delighted to hear that our shuttle service to and from the airport, as well as transportation to the port, met your expectations. It's wonderful to know that our staff were very helpful during your stay. Your satisfaction is our priority, and we're glad that we could contribute to a positive experience. We look forward to welcoming you back for another great stay in the future.

6/10 - 괜찮아요

tom

가족 여행
It’s a very basic airport hotel. Don’t expect much. The breakfast was pretty grim. Very little that wasn’t heavily processed.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Thank you for sharing your feedback with us. We regret to hear that your experience with us did not meet your expectations. We apologize for any disappointment you may have encountered with the breakfast options. Your comments are valuable to us, and we will take them into consideration for improvements. We strive to provide a comfortable and satisfying stay for all our guests, and we regret any shortcomings you experienced. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

6/10 - 괜찮아요

Anthony

가족 여행
The breakfast and happy hour were the best
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Thank you for your review, Anthony. We are glad to hear that the breakfast and happy hour were great. However, if you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스
Shuttle driver was awesome. Offered water right off the bat. Smiling and friendly. Awesome check in staff. Elevators a little finicky but not enough to irritate
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Thank you for your positive review and for taking the time to share your experience with us, Andrea! We're thrilled to hear that you had a great shuttle experience with our driver and that our check-in staff provided awesome service. Your feedback about the elevators is appreciated, and we will address any issues to ensure smoother operation. We're glad that this did not significantly impact your stay. Your satisfaction is our priority, and we hope to welcome you back for another excellent experience in the future.

10/10 - 훌륭해요

Lena

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Thank you for choosing us, Lena! We are thrilled to hear that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 - 너무 별로예요

Ling

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for taking the time to leave a rating, Ling. We are disappointed to see that your time with us did not meat our high standards. If you have specific feedback, you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 - 훌륭해요

Victoria 님, Surprise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent check in. There is a shuttle available to the cruise terminal and we were able to get a late check out for the later shuttle.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Thank you for choosing us, Victoria. We are glad to see your high rating. We are also thrilled to hear that you enjoyed our excellent check-in and shuttle service. It was our pleasure to welcome you, and we hope to do so again soon.