Dear Nicole, Thank you for taking the time to share your feedback about Extended Stay America. We're delighted to hear that you found value in your stay with us. Providing excellent value and comfortable accommodations is always our goal. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

Dear Isabel, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management

Dear Ricardo, We're delighted to hear that you had a nice experience at Extended Stay America! Your brief but positive feedback is truly appreciated. If there are specific aspects you particularly enjoyed during your stay, we'd love to hear more. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Management

Dear Humaira, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jepsiely, Thank you for sharing your feedback with us about your recent stay. We value you as our guest and apologize for any inconvenience you may have experienced during your stay due to the unavailability of kitchen utensils. We always strive to meet our guests' needs and provide a comfortable stay, and we regret that we fell short in your case. Thank you for your input, and we will take steps to improve our service and ensure our guests have a pleasant experience. We hope to welcome you back and provide you with a better stay in the future. Sincerely,Hotel Management

Dear Ninette, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our clean property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear CAMILLA, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear CAMILLA, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Adolfo, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Federico, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear ALINE, Thank you for choosing Extended Stay America and sharing your positive experience with us. We're delighted to read that you found our hotel clean and well-maintained and appreciated the in-room kitchen facilities. It's great to know that the quiet location, diverse shops, and accessibility added to your overall satisfaction. We also appreciate your mention of the free parking as a valuable advantage. We're grateful for your feedback and look forward to providing you with another enjoyable stay in the future!Sincerely,Hotel Management

Dear STACEY, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Ronan, Thank you for being a guest in our hotel and sharing your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear WR, We are happy you chose Extended Stay America for your recent visit to Doral. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Alexandra, Thank you for choosing our hotel for your stay. We apologize for any inconvenience regarding the shuttle service. We understand the importance of accurate information, and we'll work to ensure this is addressed. We appreciate your feedback and hope to have another opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management

Dear Deborah, Thank you for staying with us for your recent visit to Miami. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate your kind remark about our friendly staff. We will share this with the team to let them know their efforts are appreciated. All of us at Extended Stay America appreciate your generous compliments, and we look forward to hosting you again.Sincerely,Hotel Management