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힐튼 카바나 마이애미 비치 리조트 여행 후기

4 out of 5
힐튼 카바나 마이애미 비치 리조트
6261 Collins Ave, Miami Beach, FL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 143개 이용 후기 중 53개" "
평점 8 - 좋아요. 143개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 143개 이용 후기 중 27개" "
평점 4 - 별로예요. 143개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 143개 이용 후기 중 18개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Cindy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unhappy with the hotel. Will not be returning nor recommending. I was charged a crazy amount for a hotel that didn’t deliver. I was in the top floor and the garbage coming out the elevator was always full and smelling like dirty diapers, even though I let the staff know, nothing was ever done….reminded again at check out. I used the gym but was unable to fill the water bottles you charged me $35 a day for because the water machine was always broken. I went to get breakfast and waiting over 40 min for a simple granola bowl as I watched other costumers that came after me be served. Beach and pool access was closed, but this was not mentioned when booked. Not worth at all what I paid and will not return….def will be giving bad reviews.
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

ERIKA

별로예요: 숙박 시설 상태 및 시설
POOL WAS UNDER CONSTRUCTION. Was not made aware of this on the website
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

Lindsey

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
My husband and three older children stayed here for 2 days and we were so excited to stay in a nicer hotel on Miami Beach. We were frustrated with the wait staff at the restaurant…we ate there 2 times and got drinks many times and the wait staff was slow and unfriendly. The most frustrating part was the loud construction happening at the hotel right next door. We sat at the restaurant patio to eat breakfast and the jack hammer was on constantly while we were trying to eat and have conversations. I’m not sure we’d stay there again.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Thank you for your feedback!

8/10 - 좋아요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Thank you for your feedback!

8/10 - 좋아요

Torin

좋아요: 청결 상태, 직원 및 서비스
The room was lovely the view to die for, the construction nextdoor actually the dual jack hammers at building next to us and the jackhammer at the pool on 1st floor was loud. But we had a goodtime and the location was good. The beds were excellent would buy the down pillows for home.
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Thank you for your feedback!

10/10 - 훌륭해요

Leana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction on site and on surrounding property, steady traffic on road. Otherwise oceanfront two bed suite was wonderful clean spacious beautiful view from balcony and love the water bottles. Free two hour bike rental and nice boardwalk access. Elevated pool on third floor very relaxing. Beach access pool was closed for renovation. Front desk staff and valet great service.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 19일
Thank you so much for your feedback!

4/10 - 별로예요

Riva Maelielle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were horrible. We asked questions and thry didnt seem to know anything
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 19일
Thank you so much for your feedback!

10/10 - 훌륭해요

Shamez 님, Toronto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not bad at all
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 18일
Thanks so much for your feedback!

4/10 - 별로예요

shelleen

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff eas nice. The property on the other hand i would not go back to. The rooms were not great. We had to change rooms. Did not hsvr access to one of the pools because they were redoing it. It was bery noisey. They should have given me a discount
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 18일
Thanks so much for your feedback

6/10 - 괜찮아요

Verna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bed and pillows were great. The staff awesome. Rooms need some up keep. Loved the heated pool. Construction across the street. Made it really hard to sit outside
2024년 4월에 4박 숙박함
답변 제공: Management 님, 2024년 4월 17일
Thank you for your feedback.

6/10 - 괜찮아요

Krystel

2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 17일
Thank you for your feedback.

2/10 - 너무 별로예요

Austin 님, Scarborough

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 17일
Thank you for your feedback.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was amazing
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 15일
Thank you so much for your feedback

4/10 - 별로예요

Naomi

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 15일
Thank you so much for your feedback

10/10 - 훌륭해요

memer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 11일
Thank you for your feedback!

6/10 - 괜찮아요

J. Marc 님, Delmar

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
Parking is valet ONLY.....
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 11일
Thank you for your feedback!

6/10 - 괜찮아요

Serguio

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was dirty. Had not been cleaned from prior use trashcan not emptied, toilet was dirty, sink was dirty
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 9일
We apologize for the inconvenience, we will learn from this and improve our service levels.

8/10 - 좋아요

Viacheslav

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Management 님, 2024년 4월 8일
Thank you so much for your feedback!

10/10 - 훌륭해요

Wael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a pleasant time spent in the Hilton Cabana
2024년 4월에 3박 숙박함
답변 제공: DQ 님, 2024년 4월 7일
Thank you so much for your feedback

8/10 - 좋아요

Eduardo

2024년 3월에 5박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Thank you for your feedback!

4/10 - 별로예요

Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We expected better service, accommodations, and conditions of the property from Hilton……. First, the room was very small, the bathroom was not in good condition, the shower door was not closing completely, the toilet was leaking and generally, everything was worn off … second, two buildings on both sides of the property were going through major renovations (with concrete drilling etc.), and the noise was unbearable. you can hear it from the room, the common areas, the bar, and pool….. until 5 pm every day…not what we were hoping to get on vacation…it was never mentioned anywhere when we booked it, otherwise, we would not choose this hotel. and the “cherry on top” was the broken elevator on the last day. the hotel had two functional elevators, and it was not really enough too, but we ended up waiting for 30 min to get out from the 8th floor with 4 suitcases and 2 kids, so our Uber to the airport charged us for waiting….…. disaster.
2024년 3월에 6박 숙박함
답변 제공: Management 님, 2024년 4월 1일
Thank you so much for your feedback

10/10 - 훌륭해요

Kami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, staff was excellent. Easy beach access. A couple days there was only luke warm water in the shower and the shower door doesn’t completely seal so there was always water on the floor, enough to soak a towel. Overall a great property with great staff.
2024년 3월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 30일
Thank you so much for the feedback!

6/10 - 괜찮아요

Hugo

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I expected a newer facility or updated facility for the price that I paid.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you so much for your feedback

10/10 - 훌륭해요

Getachew

They have the best service. We really love it.
2024년 3월에 2박 숙박함
답변 제공: Customer service 님, 2024년 3월 24일
Thank you for the wonderful review and for staying with us. We appreciate you recommending us and look forward to welcoming you back again soon.

10/10 - 훌륭해요

LaKeyvia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the staff was very friendly and all helped us celebrate my birthday 🎉 i
2024년 3월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 24일
Thank you so much for your feedback!

10/10 - 훌륭해요

Anteneh Chekol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Management 님, 2024년 3월 22일
Thank you so much for your amazing review!

4/10 - 별로예요

Tawnyan

2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 5일
Thank you for your feedback

8/10 - 좋아요

Simone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We had a very nice stay overall, the cleanliness and comfortability of the room was great! However, we stayed in an accessible room and we were slightly disappointed by the overall accessibility. Firstly, there was a large lip on the floor to exit to the balcony that was not wheelchair accessible. Secondly, the shower was slightly inconvenient, as it spread water everywhere. Lastly, our fridge did not work and we never received service to fix it.
2024년 2월에 2박 숙박함
답변 제공: management 님, 2024년 3월 11일
Thank you so much for your feedback!

10/10 - 훌륭해요

Jade

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked this property. Clean, perfect location and a lot of activities on the property. Restaurant was also good but pricey. Two pools and hot tub but one was closed they also had beach access!
답변 제공: Management 님, 2024년 3월 6일
Thank you so much for your amazing feedback!

6/10 - 괜찮아요

Brandon

연인과의 여행
좋아요: 직원 및 서비스
Beach access is great! However, only valet parking is available ($50 per day!) and the hotel hallways, elevators and rooms show a lot of wear. The lobby was disjointed with no flow and several of the machines were inoperable in the exercise room.
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 5일
Thank you so much for your feedback

10/10 - 훌륭해요

Raimundo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 4일
Thank you for your feedback!

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 4일
Thank you for your feedback!

8/10 - 좋아요

Timsy

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Private beach at the property was very convenient with kids, heated pool and Jacuzzi were relaxing. Hotel was clean and tidy. Bus stop was right opposite the hotel. Overall a good stay.
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Thank you so much for your feedback

6/10 - 괜찮아요

Vikas

가족 여행
별로예요: 숙박 시설 상태 및 시설
This property needs a lot of cleaning and upgrade. Front desk needs to educate a bit more on customer service. The staff at the restaurant is definitely great. They serve you very well.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 28일
THanks so much for the feedback!

10/10 - 훌륭해요

David

가족 여행
It wasn’t new, but it was professionally managed and everything was as it should be.‘I thought the text responsiveness by management was excellent.
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 27일
Thank you so much for your awesome feedback!

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, not many restaurants within a 10 minute walk
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 27일
Thank you so much for your feedback!

6/10 - 괜찮아요

Kelsey

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Overall we had a great stay. Unfortunately when we arrived early only one room was ready and we were told the other would be ready by 4PM. We weren’t able to get into our room till around 5pm. The bathroom door was broke so we ended up having to move rooms.
2024년 1월에 5박 숙박함
답변 제공: Management 님, 2024년 2월 26일
Thank you so much for your feedback

8/10 - 좋아요

Jacob

가족 여행
좋아요: 직원 및 서비스
The bedding was flimsy and thin. Definitely a bit dated. The property was beautiful and the staff were wonderful. I would stay there.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you so much for your quick response.

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 21일
Thank you so much for your feedback!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Digital check in and room keys prior to arrival. Nice! Our extended stay proved our experience wasn’t a fluke. Great hospitality and all around service. 2 pools with plenty of seating plus the beach and Hiltons amenities there were second to none! Free beach chairs along with bikes. Very well ran property. Thank you Hilton for the great experience. Dave & Penny Nashville
2024년 2월에 6박 숙박함
답변 제공: Management 님, 2024년 2월 18일
Thank you so much for your feedback!

10/10 - 훌륭해요

Anela 님, Revere

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you want to be right on the beach with pool options, hot tub and gym then this is a right place. The hotel is very modern, clean and the staff is very nice and helpful!
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 16일
Thank you so much for your feedback!

10/10 - 훌륭해요

COLLEEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 12일
Thank you so much for the kind feedback!

4/10 - 별로예요

Alice

별로예요: 직원 및 서비스
There were no drinking glasses in the room, it was noisey at night, I received a key to a room that was already occupied and then had to wait 45 minutes after the "guaranteed" check in time for a vacant room. This was despite of the fact that I asked for an early check in time at the time of booking. I did receive a voucher for a continental breakfast at the hotel restaurant for having to wait so long for a vacant room, but the attitude of customer service at the front desk was very sub par. Also, the bathroom towels were small. I could probably go on and on about the substandard service at this hotel. Overall, i would not recommend this hotel.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 10일
Thank you so much for your feedback.

8/10 - 좋아요

Hortencia

2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 20일
Thank you so much for your feedback

10/10 - 훌륭해요

Gwen

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you so much for your kind review!!

10/10 - 훌륭해요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location right on the beach. Excellent service from housekeeping to the porter to the restaurant and bar. Fun and relaxing atmosphere.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 10일
Thank you so much for your review!

2/10 - 너무 별로예요

Angela 님, Los Altos

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have party of three people, I reserved a one bedroom suite. The second bed is sofa bed and it needs to be set up. I sent text messages many times, the staff said they don't have people to help set up my bed. The coffee table in front of the sofa is very heavy, I managed to move it away, but the sofa bed is very heavy, I couldn't open it my self. I have send them multiple messages again, it is almost midnight, I have an early morning flight to catch up. Finally done one come at 12:02am to help me get me bed set up. Also the second bathroom has a pocket door. When I close the door from inside, I cannot open it. I had to reach to the bottom of the door, put the door out then open. Very frustrating experience.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 5일
Thank you so much for your feedback!

10/10 - 훌륭해요

Gwen

좋아요: 편의 시설/서비스
Amazinh
2024년 1월에 2박 숙박함
답변 제공: Customer service 님, 2024년 2월 3일
Thank you for the 5 star review, Gwen. We hope to welcome you back again soon.

10/10 - 훌륭해요

Ursula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 1월에 4박 숙박함
답변 제공: Management 님, 2024년 1월 29일
Thank you so much!

10/10 - 훌륭해요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 22일
Thank you so much for your amazing review!