클래식 스위트, 킹사이즈침대 1개 및 소파베드 | 고급 침구, 오리/거위털 이불, 필로우탑 침대, 객실 내 금고

이타카 오브 사우스 비치 호텔 여행 후기

2.5 out of 5
이타카 오브 사우스 비치 호텔
601 Collins Ave, Miami Beach, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 631개 이용 후기 중 288개" "
평점 8 - 좋아요. 631개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 631개 이용 후기 중 51개" "
평점 4 - 별로예요. 631개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 631개 이용 후기 중 70개" "

8.8/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Da Won 님, Seoul, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel in Miami beach!
허니문으로 갔는데 정말 좋았어요 ^^ 처음에 도착했을 때 무료 샴페인 두잔도 주시구요 ㅋㅋ 아침도 푸짐하고 여느 체인 호텔 못지 않았어요! 엘리베이터는 짐만 탈 수 있습니당 ㅋㅋ 침대는 베개가 두세개 겹쳐 있어서 그런지 우리가 키가 커서 그런지 발이 조금 나온 ㅋㅋ 베개하나 치우고 자면 될듯해요 사장님이 엄청 친절하시고 해변 간다고 하면 비치타올이랑 비치백도 무료로 빌려주십니다! (방에있는거랑은 다른 무지개색이에요) 위치도 다른 호텔들은 해변가에 줄지어있고 1층에 바가 있어서 밤에는 엄청 시끄럽고 다소 지저분할것같았는데 여기는 딱 한두블럭 뒤에 있어서 해변가는 가깝고 환경은 조용해서 넘 좋았어용 (큰 호텔들은 해변가에서 너무 멀구요) 담에 또 온다면 또 묵을것같아요! 기분좋게 휴가를 즐길 수 있어 감사했습니다~!
답변 제공: Hotel Manager 님, 2016년 3월 14일
안녕하세요! 어떤 기쁨하면에서 다시들을 수있다! 우리는 당신이 우리와 함께 당신이 돌아오고 싶은 신혼 여행을 즐길 것을 알고 너무 행복하다! 우리는 확실히 진짜 곧 당신을 볼 수 있도록 노력하겠습니다!

2/10 - 너무 별로예요

Diego

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Hotel cancelled booking
Terrible check in as there is no reception. So you have to scan a QR code at the door and follow the prompts in order to get a code to open the door. You have to do all that paper work (passport, reserve number, etc) in the middle of the street! We never received the email with the code so we have to call the phone number on the door to let us in. Booking was for 7 nights. The second morning we got an email indicating that we have to vacate the room at noon because unforseen reasons. A call later they said we get the refund for the unused nights! No help, no more explanations given, no other accomodation.suggested. Just left on our own in peak season in Miami Beach.
2022년 7월에 7박 숙박함

2/10 - 너무 별로예요

MYRNA

별로예요: 직원 및 서비스, 편의 시설/서비스
We booked 4 nights and was called that we needed to leave by our 3rd night. Only travelers were myself my mother and 2 teens who keep to themselves. We were called that they were “closing” and needed to figure out the last night. Very inconvenient. The housekeeping lady was very nice. But everything was bad.
2022년 7월에 4박 숙박함
답변 제공: Guest Services Team 님, 2022년 8월 1일
Please accept our sincerest apologies Myrna for the inconveniences you experienced during your recent stay with us. We hope that you can give us another chance and come visit us again with an assurance of marked improvement.

2/10 - 너무 별로예요

Jason

2022년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 7월 28일
Hi Jason, Thank you for taking the time to review Ithaca of South Beach Hotel. We are sorry to learn about your experience, and we sincerely apologize for it. We always value our guests who are keen in giving us their feedback, which helps us improve our services. Please be assured that we will continue to work on improving our services. Thank you for staying with us. Regards, Guest Services Team

10/10 - 훌륭해요

AKEEM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was pleasant. No elevator but not bad.. (only 1 flight of steps) Contactless check-in was great even though there was a charge to check in early. No free parking whatsoever so valet or rideshare
2022년 7월에 4박 숙박함
답변 제공: Guest Services Team 님, 2022년 7월 26일
We are elated on hearing how we were able to make your stay at Ithaca of South Beach Hotel a memorable one. Rest assured that your heartwarming feedback will go out to the rest of our teams. Looking forward to welcoming you back and providing with you an even more amazing experience in the future, Akeem.

10/10 - 훌륭해요

Larissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 7월 15일
Nothing makes our work more worthwhile than receiving such great responses from our guests. Feedbacks such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests. We look forward to your next visit so as to provide you with an even more amazing stay here in Ithaca of South Beach Hotel!

2/10 - 너무 별로예요

Jessica 님, brooklyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TERRIBLE! on arrival the sheets were dirty as well as the room. No on site staff. Refusing refund. There was weed clips and blood stains on sheets. Floors sticky. Elevator broken so you have to drag your luggage up steep stairs. No one is helpful. Door code kept not working. I wasn’t my refund.
2022년 7월에 1박 숙박함
답변 제공: Guest Services Team 님, 2022년 7월 14일
Thank you Jessica for taking time to review our hotel. We apologize that we failed to meet your expectations because of the challenges you encountered during your stay. We have always taken pride in treating our guests with utmost care and respect. It is with customer’s feedback that we were able to assess our level of performance and identify areas for improvement. Please be assured that we will continue to work on improving our services. We hope that you can give us another chance and come visit us again with assurance of marked improvement.

10/10 - 훌륭해요

Apiradee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience the cleaning staff she’s very nice and friendly. Room was great and clean.
2022년 7월에 2박 숙박함
답변 제공: Guest Services Team 님, 2022년 7월 7일
Thank you for taking the time to share your experience at Ithaca of South Beach Hotel. We are thrilled to know that you had a delightful stay with us. Your kind words inspire us to always provide the best service to our guests. We hope that you will return soon to create a more memorable experience.

10/10 - 훌륭해요

Ivania

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Location was great!!!
2022년 6월에 1박 숙박함
답변 제공: Guest Services Team 님, 2022년 7월 7일
Thank you for visiting, Ivania. We’re so happy that we could give you great review. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!

2/10 - 너무 별로예요

Navita

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

4/10 - 별로예요

Fabrice

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy. The parking experience was terrible.
2022년 7월에 2박 숙박함
답변 제공: Guest Services Team 님, 2022년 7월 5일
Please accept our sincerest apologies Fabrice for the inconveniences you experienced during your recent stay with us. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs. Our team is committed to delivering exceptional service and our team is more than delighted to take part in these changes. We are looking forward to welcoming you back to Ithaca of South Beach Hotel

10/10 - 훌륭해요

Shai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location nice room & shower. Clean. Friendly staff.
2022년 6월에 1박 숙박함
답변 제공: Guest Services Team 님, 2022년 6월 26일
Thank you for taking the time to share your experience with us, Shai. We are thrilled to know that you had a delightful stay with us. Your kind words inspire us to always provide the best service to our guests. We hope that you will return soon to create a more memorable experience.

10/10 - 훌륭해요

Thomas E.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, we had a really nice room and it was huge. You are right at the beach, shopping and dining. At first you pull up and think...I am not to sure about this but it was safe and so easy to get around. Parking was very easy if you get the valet service. Well worth it. We will be back!!
2022년 6월에 1박 숙박함
답변 제공: Guest Services Team 님, 2022년 6월 24일
Hi Thomas, Greetings from Ithaca of South Beach Hotel! Thank you for the great review, Thomas! We are elated to know that you had a worth-remembering vacation during your stay here in our hotel. We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. Looking forward to welcoming you back and providing you with an even more memorable stay in the future! Regards, Guest Services Team

10/10 - 훌륭해요

Patrycja

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you looking to stay on the beach all day and party all night. This was the best place in earth. I will back again. So close to beach shopping food everything. Hotel person give us cooler /towels/ beach chairs. We just love it .GREAT PLACE!!!!! #Bachelorette party was amazing!
2022년 6월에 3박 숙박함
답변 제공: Guest Services Team 님, 2022년 6월 22일
Hi Patrycja, Greetings from Ithaca of South Beach Hotel! Thank you very much for staying with us! And we appreciate your time in getting connected with us with your review. We are looking forward to welcoming you back. Regards, Guest Services Team

10/10 - 훌륭해요

Deysi

2022년 6월에 2박 숙박함

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Guest Services Team 님, 2022년 6월 5일
Thank you for visiting Glenn. We’re so happy that we could give you a 8/10 experience. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!

8/10 - 좋아요

Khyreef

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice hotel
2022년 5월에 1박 숙박함
답변 제공: Guest Services Team 님, 2022년 6월 12일
Thank you for visiting Khyreef. We’re so happy that we could give you a 4/5 experience and for appreciating our hotel. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!

6/10 - 괜찮아요

Belinda

연인과의 여행
별로예요: 직원 및 서비스
I didn’t like the fact there wasn’t extra towels, no staff on site, and the broken elevator.
2022년 5월에 3박 숙박함
답변 제공: Guest Services Team 님, 2022년 5월 10일
Thank you Belinda for taking time to review Ithaca of South Beach Hotel. We apologize that we failed to meet your expectations because of the challenges you encountered during your stay. Please be assured that your comments have been relayed to the relevant departments concerned. We hope that this would not deter you from further experiencing what our property has to offer, and we look forward to your return.

10/10 - 훌륭해요

Emma

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, bright, modern, excellent location. Hidden gem. Don't be put off by the negative reviews, we had an awesome stay!
2022년 5월에 2박 숙박함
답변 제공: Guest Services Team 님, 2022년 5월 10일
Thank you for the great review, Emma! We are elated to know that you had a worth remembering vacation during your stay here in our hotel. We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit.  We are looking forward to welcoming you back and providing you with an even more memorable stay in the future.

6/10 - 괜찮아요

Vanessa

2022년 4월에 3박 숙박함

2/10 - 너무 별로예요

Dina

2022년 4월에 2박 숙박함

8/10 - 좋아요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
C’était très bien, très propre, bien situé, mais très bruyant durant la nuit, musique très forte dans la bâtisse durant la nuit. Maia je recommanderais sans problème!!
2022년 4월에 2박 숙박함
답변 제공: Khaz 님, 2022년 4월 30일
Merci pour cette excellente critique, Michelle ! Nous sommes ravis de savoir que vous avez passé des vacances inoubliables pendant votre séjour ici dans notre hôtel. Nous travaillons en permanence pour nous assurer que nous offrons l'expérience la meilleure et la plus mémorable à chaque invité et nous sommes ravis d'apprendre que cela s'est reflété lors de votre dernière visite. Au plaisir de vous accueillir à nouveau et de vous offrir un séjour encore plus mémorable à l'avenir!

10/10 - 훌륭해요

Donald Cross

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 3박 숙박함

4/10 - 별로예요

klara

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There are pix of rooms in the "hotel" website - nothing even close what do you see in reality. Misleading. This so called hotel looks like undercover bordello. An elevator is not functioning around 3-4 years (!) according to the staff. Rooms are only in the high second floor. So you with your luggage must go up using staircase with very-very steep 30 stairs.
2022년 4월에 1박 숙박함
답변 제공: Guest Services Agent 님, 2022년 4월 17일
We are sorry to learn about the issues you had to endure. We care about your experience and we realize no words can change your feelings of disappointment, or the inconveniences you experienced. We have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. We appreciate you sharing your experience, and we will surely take appropriate steps so this doesn’t happen again.

6/10 - 괜찮아요

Nadia J.

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
One lamp didnt work so I couldnt turn it on. The elevator didnt work so I had to lug my luggage up the stairs. The pillows are the most uncomfortable pillows. I bet prisons have better pillows. I was tossing and turning all night trying to fall asleep.
2022년 4월에 2박 숙박함
답변 제공: Guest Services Agent 님, 2022년 4월 17일
Please accept our sincerest apologies, Nadia for the inconveniences you experienced during your recent stay with us. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs. Our team is committed to delivering exceptional service and our team is more than delighted to take part in these changes. We are looking forward to welcoming you back to Ithaca of South Beach Hotel.

10/10 - 훌륭해요

HRISAIS

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

WILLIAMS 님, SANTO DOMINGO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel to stay in Miami Beach!!!
2022년 3월에 2박 숙박함
답변 제공: Guest Services Team 님, 2022년 4월 4일
Hi Williams, Greetings from Ithaca of South Beach Hotel! We appreciate your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you. Regards, Guest Services Team

10/10 - 훌륭해요

Leonel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La entrada al hotel es un poco complicada y el no tener contacto humano crea conflicto. El personal interno no ayuda.
2022년 4월에 1박 숙박함
답변 제공: Guest Services Team 님, 2022년 4월 4일
Gracias Leonel, por tomarse el tiempo para revisar Ithaca de South Beach Hotel. Lamentamos saber acerca de su experiencia, y le pedimos disculpas por ello. Siempre valoramos a nuestros huéspedes que están dispuestos a darnos su opinión, lo que nos ayuda a mejorar nuestros servicios. Tenga la seguridad de que sus comentarios han sido transmitidos a los departamentos correspondientes. Esperamos que esto no lo impida seguir experimentando lo que nuestra propiedad tiene para ofrecer, y esperamos su regreso.

10/10 - 훌륭해요

Kheiria

2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

Taylor

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truly one of the worst hotel experiences of my life. You are not well-warned there is no front desk or similar service and have a completely contact-less stay. All seems fine until you cannot get into the hotel and would ideally have somewhere to store your bags before a 9 pm flight. There were also zero towels in our room upon arrival and we arrived at 10:30 pm and found this to be a very unideal situation. We sent a text to the available line around 12 am and had towels deliverers via knock at 7 am. I have also attempted a partial refund for our inconveniences to no avail. I would not recommend staying here.
2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 3월 21일
Hi Taylor, Warm Greetings. We are sorry to learn the issues you had to endure during your stay. We care about your experience and we realize no words can change your feelings of disappointment, or the inconveniences you experienced. We have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. We appreciate you sharing your experience, and we will surely take appropriate steps so this doesn’t happen again. Thank you. Kind Regards, Guest Services Team

4/10 - 별로예요

Derek

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
The location is convenient for the beach and restaurants/bars. However, the elevator wasn't working which made it difficult with a stroller and everything else that comes along with that. Also there was a strong odor to the room and stained furniture.
2022년 3월에 1박 숙박함
답변 제공: Khaz 님, 2022년 3월 19일
Thank you Derek for taking the time to review the Ithaca of South Beach Hotel. We apologize that we failed to meet your expectations because of the challenges you encountered during your stay. We have always taken pride in treating our guests, especially loyal ones like you with utmost care and respect. It is with customer feedback that we were able to assess our level of performance and identify areas for improvement. Please be assured that we will continue to work on improving our services. We hope that you can give us another chance and come visit us again with the assurance of marked improvement. Guest Services Team

8/10 - 좋아요

Jeremy

좋아요: 청결 상태
The hotel was on a great spot of the Miami beach strip. The rooms where nice and had plenty of room. Downside was broken elevator and the staff not organizing the room every morning. I stayed three nights and they never cleaned my room. Also there was a homeless man sleeping at the entrance of the hotel. Not the best impression. The Tvs where not smart TV's where we could easly play netflix, Hulu or youtube. I still rate this place 3.5 because it was comfortable and right were i wanted to be..
2022년 3월에 3박 숙박함
답변 제공: Guest Services Team 님, 2022년 3월 22일
Hi Jeremy, Greetings from Villa Paradiso Hotel! Thank you, Jeremy, for taking the time to review your stay. We apologize that we failed to meet your expectations because of the challenges you encountered during your stay. We have always taken pride in treating our guests, with utmost care and respect. It is with customer feedback that we were able to assess our level of performance and identify areas for improvement. Please be assured that we will continue to work on improving our services. We hope that you can give us another chance and come visit us again with the assurance of marked improvement. Regards, Guest Services Team

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area around is kinda sketchy but I love the vibe of the apartment and the place. It’s like it’s own secret hideaway that’s a place for you to stay. Room is super nice too. I will definitely try to stay here again when I come to Miami in the future.
2022년 3월에 5박 숙박함
답변 제공: Myka 님, 2022년 3월 17일
Thank you for the great review, Jon! We are elated to know that you had a worth remembering vacation during your stay here in our hotel. We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. Looking forward to welcoming you back and providing you with an even more memorable stay in the future! Regards, Guest Services Team

2/10 - 너무 별로예요

Brian

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is the worst hotel I ever stayed in. Pounding music comes from the pizzeria downstairs all day long, at least until after 10pm when I left for another hotel. The staff know this and do not tell you or give you a choice to stay in another room and do not give a discount.
2022년 3월에 4박 숙박함
답변 제공: Guest Services Team 님, 2022년 3월 8일
Hi Brian, Greetings from Ithaca of South Beach Hotel! Thank you so much for your review, Brian. We are sorry to learn about the loud music you had to endure. We care about your experience and we realize no words can change your feelings of disappointment, or the inconveniences you experienced. We have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. We appreciate you sharing your experience, and we will surely take appropriate steps so this doesn’t happen again. Thank you for staying with us and we hope that you can give us another chance and come visit us again with the assurance of marked improvement Regards, Guest Services Team

10/10 - 훌륭해요

Joel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La verdad, cuando estaba mirando las fotos pensé que no era verdad, pero me quede impresionado!!! El hotel es muy bueno! Es un lugar muy limpio, está súper cómodo, la señora que limpia es demasiado encantadora y amable!!! El precio es excelente y esta en un lugar muy buen ubicado! Es muy bueno y si regreso claro que me quedo otra vez en ese hotel, quede demasiado satisfecho!!
2022년 2월에 3박 숙박함
답변 제공: Ithaca of South Beach Hotel 님, 2022년 3월 2일
¡Guau! ¡Nada nos hace más felices que escuchar palabras entusiastas como estas de nuestro querido invitado, Joel! Estamos encantados de escuchar cómo pudimos hacer que su estadía en Ithaca of South Beach Hotel fuera memorable. Estamos encantados de saber que encontró nuestros servicios a la altura de sus expectativas. Los miembros de nuestro equipo seguramente se inspirarán para esforzarse más por la excelencia con los comentarios que acaba de impartir. ¡Esperamos darle la bienvenida nuevamente y brindarle una experiencia aún más memorable en el futuro!

4/10 - 별로예요

Rachael

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The hotel was nice, clean, and close to the ocean; however, it is extremely loud. There is a bar nearby and it’s right near the South Beach clubs so there was music blaring all night long. The building is old so there is no insulation or sound barriers and I ended up getting no sleep due to extremely loud music and partied going until 4am. I appreciated the no frills aspect of the hotel and proximity to the beach, but if you want to get any sleep, do not stay at this property.
2022년 2월에 1박 숙박함
답변 제공: Khaz 님, 2022년 2월 27일
Please accept our sincerest apologies Racheal for the inconveniences you experienced during your recent stay with us. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs. Our team is committed to delivering exceptional service and our team is more than delighted to take part in these changes. We are looking forward to welcoming you back to Ithaca ofSouth Beach Hotel

10/10 - 훌륭해요

Gina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un excelente lugar
2022년 2월에 1박 숙박함
답변 제공: Guest Services Team 님, 2022년 2월 27일
Hi Gina! We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

2/10 - 너무 별로예요

Bienvenida

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I went to this property with my husband and child, 4pm and raining. Standing with our luggage.It was a little metal door with a signage on that says the name of the hoteland an instruction to punch in a key code.You cannot get in the property without a pin code. There’s no staff in the property.I tried to follow the instruction they sent me via email multiple times but it keeps saying error/ unable to find your reservation. Tried calling the number posted at the door, nobody answered. I wasn’t going to stand there longer because its a sidewalk,We we’re blocking and it was raining. So we decided to go somewhere else. i called expedia to complain and to get a refund. Expedia called and it took them an hour to get back to me and said finally somebody answered from the properties phone number, asking where we are and that they called me multiple times to reach out and give instruction. They LIED i dont have a phone call from them I have a scrren shot of my calls and voicemails that day. I even have screen shot of their failed online pre-registering process. I sent them all to expedia to prove that I tried. Now they’re saying they want to stick with the refund policy and not give me refund. ITHACA you scammed me, you should do the right thing and give me a refund.I will not stop calling expedia until I get a refund. They have a bad rating for a reason. Check out the one with bed bugs. Stay away from this place.
2022년 2월에 1박 숙박함
답변 제공: Ithaca of South Beach Hotel 님, 2022년 2월 27일
Thank you Bienvenida for taking time to review the Ithaca of South Beach Hotel. We apologize that we failed to meet your expectations because of the challenges you encountered during your stay.We have always taken pride in treating our guests, especially loyal ones like you with utmost care and respect. It is with customer’s feedback that we were able to assess our level of performance and identify areas for improvement. Please be assured that we will continue to work on improving our services.We hope that you can give us another chance and come visit us again with assurance of marked improvement.

4/10 - 별로예요

Sergei

2022년 2월에 1박 숙박함

4/10 - 별로예요

Crystal

좋아요: 청결 상태, 직원 및 서비스
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at the Ithaca! We read the other reviews and requested beforehand any extras we needed like extra beach towels, shower towels and even an extra beach chair. Hotel provided cute beach chairs which were very useful and comfy. We did see the maintenance staff daily and they seemed very nice and friendly. There is no staff onsite to ask questions since it is an automated hotel, but they were responsive via email. The hotel is small but quaint and on the outside you would not know it is a hotel. It was literally a block from the beach. There is a souvenir shot, liquor store and pizza place all around the corner. There are many more expensive hotels nearby but this hotel is a hidden gem. I was a little disappointed we could not check very early since our flight landed so early but once we checked in things everything was great! Room was spacious, clean, bed and sofa bed were comfy, fridge was cool, a microwave would have been nice but not necessary since we rather eat out while on vacation. Bathroom was spacious, nice sink, shower had good water pressure with both hot and cold water. We were happy we asked to check out later and they were flexible so we checked out at 1pm instead on the usual 11am.
2022년 2월에 3박 숙박함
답변 제공: Guest Services Team 님, 2022년 2월 24일
Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, Marie! We are elated on hearing how we were able to make your stay at the Ithaca of South Beach Hotel a memorable one. We're elated to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted. We look forward to welcoming you back and providing you with an even more memorable experience in the future!

2/10 - 너무 별로예요

Corbin

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location to beach was only good thing Place was not the cleanness. There was certainly a lot of cosmetic cover up and you can tell. It was certainly noticeable. The area at night was scary. There was not enough light around the hotel or keypad to put code in and the curb appeal was terrible. The elevator didn't work and there are steep steps to walk up with luggage.
2022년 2월에 3박 숙박함
답변 제공: Ithaca of South Beach Hotel 님, 2022년 2월 24일
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad reviews with us. We are sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. We are hoping that you could leave us any details about your reservation as well as the most convenient time that we can call you.

4/10 - 별로예요

Janice

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet leaked No elevator - not working Sink was coming off wall Street lamp flooded the room with light at night Loud
2022년 2월에 1박 숙박함
답변 제공: Ithaca of South Beach Hotel 님, 2022년 2월 23일
Thank you for letting us know your concern. Your review is very concerning to us and we are very sorry that you have to experience this. We are hoping that you could leave us any details about your reservation as well as the most convenient time that we can call you.

10/10 - 훌륭해요

CHERETTA

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Awesome! No major complaints. Excellent location on south beach. Very quiet, clean and private.
2022년 2월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 2월 21일
Hi Cheretta, Warm Greetings from Ithaca of South Beach Hotel. Thank you for taking the time to review your stay with us, we appreciate your positive feedback about our hotel as we do take pride in catering to our guest's needs the best way we can. It would be our pleasure to be of service with you again in the near future. Thank you & Regards, Guest Services Team

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Virtual check was new to me but I actually liked it. Was simple and hassle free Great location big room nothing over the top but was perfect for our needs
2022년 2월에 1박 숙박함
답변 제공: Khaz 님, 2022년 2월 21일
Hi Robert, Thank you for taking the time to review your stay with us. We are very pleased to hear that we were able to provide you a pleasant stay and service you in a contactless and seamless way. We are looking forward to be of service again. Guest Services Team

8/10 - 좋아요

Maes

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Uitstekende ligging en moderne, nette kamer mét strandstoelen. Geen receptie en geen faciliteiten maar dat wisten we al bij boeking.
2022년 2월에 3박 숙박함
답변 제공: Guest Services Team 님, 2022년 2월 20일
Looking forward to welcoming you back and providing with you an even more amazing experience in the future, Maes!

8/10 - 좋아요

Shamika

연인과의 여행
별로예요: 편의 시설/서비스
Outside appearance was very disappointing but quite misleading. Inside was actually decent not compared to the outside. King Room was large so that was great. No housekeeping throughout my staff which was my biggest turn-off. Also, room wasn’t really clean at check in. Sheets and towels had stains. Overall it was kind of ok.
2022년 2월에 2박 숙박함
답변 제공: Guest Services Team 님, 2022년 2월 17일
Hi Shamika, Greetings from Ithaca of South Beach Hotel! Thank you so much for your recent stay and review, Shamika. We take feedback very seriously as it is extremely important to us. We discuss the cleanliness issue with our staff so that we can ensure it will not happen for any future stays. I hope to welcome you back in the near future so that you can experience the changes that we’d love you to see. It would be our pleasure to see you again here at Ithaca of South Beach Hotel. Regards, Guest Services Team

10/10 - 훌륭해요

PABLO

2022년 2월에 1박 숙박함

4/10 - 별로예요

Frieda S

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The superior queen suite was okay. I just didn’t like how small the shower is and how close the shower door is to the toilet when opening it. Less and an inch and it would have been stopped by the toilet.
2022년 2월에 3박 숙박함
답변 제공: Guest Services Team 님, 2022년 2월 18일
Thank you, Frieda, for taking time to review the Ithaca of South Beach Hotel. We apologize that we failed to meet your expectations because of the challenges you encountered during your stay. It is with customer feedback that we were able to assess our level of performance and identify areas for improvement. Please be assured that we will continue to work on improving our services. We hope that this would not deter you from further experiencing what our property has to offer, and we look forward to your return. Again, thank you for staying with us! Regards, Guest Services Team

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff muy amable Y la ubicación fantástica Algo para mejorar es la presión del agua en el baño es muy débil
2022년 2월에 1박 숙박함
답변 제공: Ithaca of South Beach Hotel 님, 2022년 2월 12일
Gracias por tomarse el tiempo para revisar su estadía con nosotros. Nos complace saber que pudimos brindarle una estadía placentera y brindarle un servicio sin contacto y sin inconvenientes. Esperamos estar de servicio nuevamente.