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킴튼 에픽 호텔, IHG 호텔 여행 후기

5 out of 5
킴튼 에픽 호텔, IHG 호텔
270 Biscayne Blvd Way, Miami, FL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1176개 이용 후기 중 690개" "
평점 8 - 좋아요. 1176개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 1176개 이용 후기 중 123개" "
평점 4 - 별로예요. 1176개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1176개 이용 후기 중 80개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Daye

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
주변 시설도 다양하게 많고 다 가까웠어요. 그리고 객실도 굉장히 깨끗했고 테라스에서 흡연 가능해서 좋았습니다.
2022년 6월에 2박 숙박함
답변 제공: Kelvin 님, 2022년 6월 23일
Thank you so much for your feedback! I am happy to learn that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Maninderpal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, lovely location, healthy supermarket close by and if it’s good enough for a famous tennis player to stay at the hotel during the Miami open, it was certainly good enough for us. Great atmosphere by the pool. Would return again. Ideal for a family of four. Clean and comfortable, spacious room with balcony, thank you to the staff for upgrade.
2024년 3월에 3박 숙박함
답변 제공: Monica 님, 2024년 4월 17일
Thank you very much for great review! We are really happy to know that you enjoyed your stay with us! We hope you can visit us again soon!

6/10 - 괜찮아요

Ranishia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The staff was very smug the rooms itself are average rust was leaking from the shower light broke shower broke had to beg for housekeeping but hotel was very busy probably all the false hype from tiktok and Guy was nicely rude just to put it!! Unless you looked a certain way, the guests was the best alot of weddings and events going on valet could use help
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Payman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice lobby
2024년 1월에 2박 숙박함
답변 제공: Kelvin 님, 2024년 4월 13일
Thank you for your feedback!

4/10 - 별로예요

Wendy Elizabeth

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There are additional fees for every day stay. There is a $300 deposit. Still waiting for the refund. They offer coupon that won’t be accepted when trying to redeem. One of the worst hotels I have ever stayed in.
2024년 4월에 2박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback. I do apologize as I see the hotel did not meet your expectations. Please contact the hotel so someone could assist you more directly.

10/10 - 훌륭해요

mimi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did enjoy our stay in epic hotel, definitely we will be back
2024년 4월에 4박 숙박함
답변 제공: Kelvin 님, 2024년 4월 14일
Thank you for your feedback! We look forward to your next visit with us!

10/10 - 훌륭해요

Mario

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All fine
2024년 4월에 2박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback!

8/10 - 좋아요

Kapil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very attentive and helpful. I had to change rooms as the first room I booked was an adjoining room, and I could clearly hear everything from the room next door, it was too loud. I requested a room change and I got that within minutes. The second room was great, I got the same view and same cost. Only complaints I have are about the first room, it seemed that the room was dusty, and the desk phone was not working. Second room was way better.
2024년 3월에 3박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback! We look forward to your next visit with us!

10/10 - 훌륭해요

maria 님, Nutley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely phenomenal hotel for a true luxury experience! Loved my King size bed with balcony! The restaurant on premise is amazing. I was lucky to have been able to get into my room earlier than check in 4pm because I told staff I had a concert that evening. Super friendly team & I highly recommend coming to this hotel.
2024년 3월에 3박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you so much for your feedback! We look forward to your next visit with us!

8/10 - 좋아요

Yariv

가족 여행
좋아요: 청결 상태, 직원 및 서비스
No chairs at all at the pool on one of the days of our stay. Day we did find chairs, they were very very much in neeed of renewal. They were old and worn. 411 rooms - fully booked this weekend. you think they'd have nice chairs at the pool. Cost is about $110 per chair.
2024년 3월에 4박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you so much for your feedback!

10/10 - 훌륭해요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shopping and restaurants. Easy to walk everywhere
2024년 3월에 3박 숙박함
답변 제공: Kelvin 님, 2024년 4월 14일
Thank you for your feedback!

10/10 - 훌륭해요

Michael

2024년 3월에 1박 숙박함

8/10 - 좋아요

Nakisha

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice. I booked for a city view which wasn't much but looking out into another hotel but it wasn't too bad. My only complaint is the noise. There was construction taking place. The cars on the highway. The hotel was nice, it was clean, friendly staff, the food is amazing. Close to a few things so didn't have to travel to far for things. All in all I did enjoy my stay and would return again
2024년 3월에 3박 숙박함
답변 제공: Monica 님, 2024년 3월 30일
Thank you very much for taking the time to leave your honest review, Nakisha! We will be lloking forward to your next visit!

8/10 - 좋아요

Andre M Renha-

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not clean my room
2024년 3월에 2박 숙박함
답변 제공: Monica 님, 2024년 3월 30일
Thank you very much for taking the time to give us a great score, Andre M Renha-! We hope to welcome you back soon!

10/10 - 훌륭해요

Brent

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other then the one rude male at the desk everyone else was very helpful
2024년 3월에 3박 숙박함
답변 제공: Monica 님, 2024년 3월 30일
We are really sorry you have an encounter that was not pleasant during your stay with us, Brent. That is definitely not the experience we would like our guests to have while staying with us. We hope you give a chance to make it right to you in a near future.

6/10 - 괜찮아요

Naoya

가족 여행
좋아요: 편의 시설/서비스
Cleaning and room service were not at all what I expected. Cleaning: Some cleaning tools remain at our room everyday, and the housekeeper seems to forget to change towels. Room service: That lamb chops had been overcooked and tasted almost charcoal. We actually has stayed in Japanese Kimpton before and held a wedding. And that was incredible and unforgettable, that’s why we chose. But I expected way too much.
2024년 3월에 7박 숙박함
답변 제공: Kelvin 님, 2024년 4월 14일
Thank you for your feedback. I would like to extend my sincerest apologies on behalf of the hotel for the issues you've experienced. Your feedback will be shared with the team so proper action can be taken.

8/10 - 좋아요

Mariana

2024년 3월에 2박 숙박함
답변 제공: Kelvin 님, 2024년 4월 13일
Thank you for your feedback!

10/10 - 훌륭해요

Estaban

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback!

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback!

10/10 - 훌륭해요

ANGEL ARTURO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with excellent location and amazing city and water views.
2024년 3월에 2박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback!

10/10 - 훌륭해요

Brittany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay here and if I’m ever vacationing Miami again I’ll definitely staying here.
2024년 3월에 3박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

10/10 - 훌륭해요

HOU 님, Ancaster

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I never heard about this hotel before, book it by the look of the pictures on Expedia. I am so happy that I made the right choice to stay in this wonderful hotel. It is beautiful and modern, the staff and services are 5 stars for sure, they always ask do you need anything, and they get them to your room fast! Including free bottled water ( I love that, most hotle charge the bottle of water ), The location is perfect, right by the water, rooftop restaurant and pool with an amazing ocean view. The food is delicious ( pricy but just like any other-star hotel, it is not a surprise ), and the waiters are friendly. I am very happy to stay.
2024년 3월에 3박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!

10/10 - 훌륭해요

Daniela

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encantó! Está divino el hotel y puedes ir caminando a muchas partes
2024년 3월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!

2/10 - 너무 별로예요

Jerico

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We appreciate you taking the time to share your experience with us. Your feedback helps us to continually improve our services. If there's anything we can do to enhance your future visits, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon.

6/10 - 괜찮아요

Kenneth

2024년 3월에 3박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback. Please contact the hotel directly so we could learn more about your stay.

10/10 - 훌륭해요

LaDondric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10 rating
2024년 3월에 3박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
Thank you for your kind words! We're thrilled to hear that you had a great time during your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

brenda

Very clean, clean customer superb Food was also good, pricey but good
2024년 3월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Sanaz

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The receptionists were rude . Air conditioner was not working properly and room was very humid . All towers was shredded and pillow shams was ribbed off . The spa and pools was great .
2024년 3월에 3박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic time. We hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Sherley

My room was very spacious especially the bathroom and I had the bay view with a balcony.
2024년 3월에 4박 숙박함
답변 제공: Warren C. 님, 2024년 3월 8일
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

10/10 - 훌륭해요

Shana 님, Westport

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with fantastic amenities! Walking distance to lots of great Miami activities and destinations!
2024년 2월에 3박 숙박함
답변 제공: Warren C. 님, 2024년 3월 8일
Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic time. We hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Nicole

2024년 3월에 1박 숙박함
답변 제공: Monica 님, 2024년 3월 30일
Thank you very much for giving us the opportunity to host you, and for giving us such a great review! We hope to see you soon!

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service and clean room
2024년 3월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 3월 8일
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Jaideep

2024년 3월에 1박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We appreciate you taking the time to share your experience with us. Your feedback helps us to continually improve our services. If there's anything we can do to enhance your future visits, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon.

10/10 - 훌륭해요

Kira

2024년 3월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

10/10 - 훌륭해요

Mary Lou

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience. Terrific dining. The room and terrace were awesome.
2024년 3월에 1박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you very much for such an amazing score! We certainly hope to see you again soon!

10/10 - 훌륭해요

Kerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Monica 님, 2024년 3월 3일
Thank you, Kerry! We are thrilled to know you had a good experience! We hope to welcome you back soon!

10/10 - 훌륭해요

Rashan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Great location and the staff was great
2024년 2월에 4박 숙박함
답변 제공: Warren C. 님, 2024년 2월 27일
Thank you for your kind words! We're thrilled to hear that you had a great time during your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

alfredo enrique mimenza 님, cozumel

2024년 2월에 5박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic time. We hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Mayelin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Warren C. 님, 2024년 2월 28일
Thank you for your kind words! We're thrilled to hear that you had a great time during your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view was amazing at night..
2024년 2월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 2월 27일
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Anthony

단체 여행
좋아요: 직원 및 서비스
Average hotel
2024년 2월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 2월 27일
We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we'll work diligently to address the concerns you've raised. Thank you for sharing your experience with us.

10/10 - 훌륭해요

Danielle

2024년 2월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

10/10 - 훌륭해요

Cedra

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it here! 10/10.
2024년 2월에 3박 숙박함
답변 제공: Warren C. 님, 2024년 2월 27일
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!

10/10 - 훌륭해요

luis

2024년 2월에 1박 숙박함
답변 제공: Warren C. 님, 2024년 3월 25일
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!"

6/10 - 괜찮아요

orbe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me gustó que la cama era muy dura y pequeña
2024년 2월에 3박 숙박함
답변 제공: Warren C. 님, 2024년 2월 27일
We're sorry to hear about your experience. Your feedback is valuable to us, and we will address the issues you've mentioned to improve for the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Warren C. 님, 2024년 2월 27일
Thank you for your kind words! We're thrilled to hear that you had a great time during your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful, place is very clean, modern overall great place..
2024년 2월에 3박 숙박함
답변 제공: Kelvin 님, 2024년 2월 18일
Thank you so much for your feedback! I am pleased to learn that you had an EPIC stay.

10/10 - 훌륭해요

Linda

Great location Great views
2024년 2월에 2박 숙박함
답변 제공: Kelvin 님, 2024년 2월 18일
Thank you so much for your feedback!

10/10 - 훌륭해요

Rafael

2024년 2월에 1박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback!

2/10 - 너무 별로예요

Juan Diego

2024년 2월에 6박 숙박함
답변 제공: Kelvin 님, 2024년 4월 11일
Thank you for your feedback. Please contact the hotel directly so we may learn more about your stay.