회의 시설

솔레 마이애미, 어 노블 하우스 리조트 여행 후기

4 out of 5
솔레 마이애미, 어 노블 하우스 리조트
17315 Collins Ave, Sunny Isles Beach, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1310개 이용 후기 중 664개" "
평점 8 - 좋아요. 1310개 이용 후기 중 307개" "
평점 6 - 괜찮아요. 1310개 이용 후기 중 175개" "
평점 4 - 별로예요. 1310개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1310개 이용 후기 중 73개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

sergey

좋아요: 청결 상태, 직원 및 서비스
Very good
2024년 1월에 2박 숙박함

8/10 - 좋아요

Jennifer Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very attentive and accommodating. Wonderful location
2024년 3월에 4박 숙박함

8/10 - 좋아요

Dragos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is updated and very clean. The staff was very nice. We had an issue with our room and they upgraded us to a suite at no extra cost. The room was always cleaned while we were out and whenever we needed extra towels they were delivered immediately.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Andre

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 27일
Dear Andre,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Benjanita

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food horrible
2024년 3월에 3박 숙박함
답변 제공: German Sandoval 님, 2024년 3월 24일
Dear Benjanita, thank you for your feedback we will share your experience with our Restaurant staff.

8/10 - 좋아요

Theresa Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were all very accommodating & professional. It is located right on the beach with beautiful white sands & turquoise waters
2024년 3월에 6박 숙박함
답변 제공: German Sandoval 님, 2024년 3월 24일
Dear Theresa, thank you for your feedback. We will make sure to share the comments with all our staff and ones again thank you for stain with us. Hopefully we see you again soon.Best Regards

6/10 - 괜찮아요

Pino

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Dated rooms/bathrooms compared to competition and price range. Nice beach area, staff very nice.
2024년 3월에 2박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 27일
Dear Pino,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Erica

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service!
2024년 3월에 3박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 24일
Dear Erica,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

tanya ann

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and comfortable property! The staff is excellent!
2024년 3월에 2박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 24일
Dear Tanya Ann,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

4/10 - 별로예요

Gregory

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Was not told about any resort fees at $45 per day per room (that we didn’t want or need) It said on site parking but not that it was $40 per day. I’d already paid £900 for two nights two rooms so I was not pleased to have to pay another $620 for something I didn’t need. The room was dated the main light didn’t work the bathroom door stuck and needed a good push to open there were cobs on the light fixtures and the bed sloped to one side. The partial beach view we had was accompanied by the view of all the rusty air conditioning units on the building next door as we were on a high floor. The beach was nice though
2024년 3월에 2박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 24일
Dear Gregory,Thank you choosing Sole Miami and for taking the time to share your feedback regarding your recent stay. We value all forms of guest feedback as an opportunity to improve the services for our guests. Please accept my sincere apologies for leaving you disappointed with the hotel fees and the room amenities, we will be of course sharing this to our departments involved. We certainly understand the concern over the 40 resort fee; however, this does provide our guests with the use of the fitness center, saunas, pool towels and the beach chairs we guarantee for all of our guests. Parking is Sunny Isles Beach is very limited and price range is between 45 to 55 in some hotels, our price is the most affordable in this area and includes 24 hours unlimited pick-up and drop-off service. This information is listed on Expedia website and disclosed during the booking process. Please let me know if you would like to discuss this further.I would therefore hope that your experience on this visit will not dissuade you from staying with us again. We hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 - 괜찮아요

Mia Grace

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
The sheets stunk like body odor upon arrival and we had a hard time having hotel management address the issue. Could have been a fluke thing but they could have handled the situation with more care and a sense of urgency. After 3 try’s we got a new room and had a good time the rest of the trip.
2024년 3월에 5박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 22일
Dear Mia,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Leonid

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 6박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 24일
Dear Leonid,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Adolfo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! Very competent and friendly work team
2024년 3월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 20일
Dear Adolfo,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Abhay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great beach and staff service
2024년 3월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 20일
Dear Abhay,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Taneisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing!!
2024년 3월에 3박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 20일
Dear Taneisha,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Fiorentin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 20일
Dear Fiorentin,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Danna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loveee
2024년 3월에 1박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 17일
Dear Danna,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful time. Staff incredibly helpful with no exceptions. We would like to recognize particularly the reception staff, mostly Andreas and his colleague Analys - I think this is the name - young polite guy with a beard. They were always available and nice.
2024년 3월에 7박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 17일
Dear Maria,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We are very happy to know that you enjoyed our amazing staff, clean rooms, breathtaking views and our beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest. We will of course be sharing this with Andrei, Anil and all team members here.Thank you for choosing our hotel and for your loyalty with the Sole.We look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Janet 님, Grayson

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is a little older with updates. Room is smaller than expected.
2024년 1월에 3박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 17일
Dear Janet,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

nadine

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Steps to the beach, beautiful modern rooms. Loved our stay here!
2024년 3월에 6박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 17일
Dear Nadine,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach was beautiful and quiet. Room was clean. Great view and spacious.
2024년 3월에 6박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 16일
Dear Michael,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

4/10 - 별로예요

Irene

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Service was terrible.
2024년 3월에 5박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 16일
Dear Irene,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great!
2024년 3월에 5박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 16일
Dear Irene,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

leamon

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good the only thing I didn't like you have to pay to park the ad will say parking is available but not staying it's about 45 dollars a day
2024년 3월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 16일
Dear Ieamon,Thank you choosing Sole Miami and for taking the time to share your feedback regarding your recent stay. We value all forms of guest feedback as an opportunity to improve the services for our guests. Please accept my sincere apologies for leaving you disappointed with the hotel fees. Parking is Sunny Isles Beach is very limited and price range is between 45 to 55 in some hotels, our price is the most affordable in this area and includes 24 hours unlimited pick-up and drop-off service. This information is listed on our website and disclosed during the booking process. Please let me know if you would like to discuss this further.I would therefore hope that your experience on this visit will not dissuade you from staying with us again. We hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Dr. Tiffani

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 16일
Dear Dr. Tiffani,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 - 괜찮아요

Kateryna

좋아요: 청결 상태
Average place boring
2024년 3월에 1박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 14일
Dear Kateryna,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

German

가족 여행
Great towel and free upgrade to suit
2024년 3월에 1박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear German,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Oscar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that it was safe, quiet,. entertaining and convenient. Room was excellent. I did not like that you had to pay for parking.. If you are renting a unit why do you have to pay for parking space? Other than that. I would reserve again :)
2024년 3월에 5박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 14일
Dear Oscar,Thank you choosing Sole Miami and for taking the time to share your feedback regarding your recent stay. We value all forms of guest feedback as an opportunity to improve the services for our guests. Please accept my sincere apologies for leaving you disappointed with the hotel fees. Parking is Sunny Isles Beach is very limited and price range is between 45 to 55 in some hotels, our price is the most affordable in this area and includes 24 hours unlimited pick-up and drop-off service. This information is listed on our website and disclosed during the booking process. Please let me know if you would like to discuss this further.I would therefore hope that your experience on this visit will not dissuade you from staying with us again. We hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was good a little outdated for the price but good overall. Very clean almost everyone was very friendly great service at the front desk they clean the room daily and give you fresh sheets and towels as well. We would definitely stay again
2024년 3월에 3박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Brenda,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

4/10 - 별로예요

Travis

별로예요: 편의 시설/서비스
Way too many hidden fees, got charged an extra $340
2024년 3월에 3박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Travis,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 - 너무 별로예요

LEONID

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Leonid,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Gabrielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 8박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Gabrielle,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice room and amenities. Staff was friendly. Very nice beach and chairs. Restaurant is a bit overpriced but good food
2024년 3월에 5박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Melody,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Stephanie,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Víctor Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bien
2024년 3월에 5박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Victor,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Oleg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location, 24 hr sauna, warm place, clean
2024년 3월에 3박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 8일
Dear Oleg,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Suzana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 8일
Dear Suzana,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Sandra

2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was perfect for my solo trip. the room was amazing and the staff was great and friendly. The only issue I had was the $600 deposit that was required to stay upon arrival that was not stated prior to my arrival there.
2024년 1월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 13일
Dear Tiffany,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Libby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is beautiful and comfortable. The staff is great and very accommodating.
2024년 3월에 1박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 8일
Dear Libby,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Daler M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful view
2024년 2월에 7박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 8일
Dear Daler M,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

BRENDA LEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 8일
Dear Brenda Lee,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 2박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 8일
Dear Juan,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Marcial E Montes de

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff is very professional and available to help make your stay as comfortable as possible, anyone we interacted at the hotel was really nice and friendly. facilities are great and location is awesome. there is indeed some construction next door, we did not hear anything from the room but it was noticeable from the restaurant and the pool, not so much from the beach. food was great and so were the drinks. valet parking is required and is a bit expensive but it is great at service level. there are some taxes and fees, on the bill but nothing to be noted (about 6.00 per day per person in taxes 45 per day per room resort fee). the resort fee and valet are disclosed. the experience would have been better if the resort fee was like the valet, per use fee, instead of default charge per day. overall I definitely coming back.
답변 제공: Juan Garcia 님, 2024년 3월 8일
Dear Marcial,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 - 훌륭해요

remy

Good
2024년 2월에 3박 숙박함
답변 제공: German Sandoval 님, 2024년 3월 4일
Dear Remy, thank you for your feedback, we hope you and your family had a great time with us.

6/10 - 괜찮아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lot of hidden charges. The valet services was very expensive. Room was good but carpets need replaced.
2024년 2월에 6박 숙박함
답변 제공: German Sandoval 님, 2024년 3월 4일
Dear Kenneth, thank you for your feedback, we will share your comments with our staff. Best Regards,

4/10 - 별로예요

Craig

2024년 2월에 2박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 24일
Dear Craig,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 2일
Dear Joan,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly.
2024년 2월에 5박 숙박함
답변 제공: Juan Garcia 님, 2024년 3월 3일
Dear Eric,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami