외관

더 뮤티니 호텔 여행 후기

4 out of 5
더 뮤티니 호텔
2951 S Bayshore Dr, Miami, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 458개" "
평점 8 - 좋아요. 1002개 이용 후기 중 310개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 147개" "
평점 4 - 별로예요. 1002개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 41개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Graham, thank you for your rating of The Mutiny Hotel by Provident Hotels & Resorts. We appreciate your feedback and are pleased to hear that you had a satisfactory stay with us. Should you choose to share any additional details or suggestions, we're always open to hearing from you. We hope to welcome you back soon.

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing. we had an issue and they resolved it to our satisfaction. The room/apartment we stayed in was light bright and well equipped. Would recommend and return.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Michelle, we're thrilled to hear that our team members were able to promptly resolve your issue, leading to a satisfying experience at The Mutiny Hotel by Provident Hotels & Resorts. It's wonderful to hear that you found the ambiance of your room to be appealing and well-stocked. We truly appreciate your recommendation and eagerly look forward to your future stays.

10/10 - 훌륭해요

victoria

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Victoria, it's wonderful to see your perfect rating for The Mutiny Hotel by Provident Hotels & Resorts. We're delighted that your stay left such a positive impression. We hope to be your choice of accommodation again in the future.

10/10 - 훌륭해요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is amazing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Roberto, it's fantastic to hear you found everything at The Mutiny Hotel by Provident Hotels & Resorts to be exceptional. We value your feedback and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Air conditioning didnt work and didnt fix. No housekeeping. No refill of coffee
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Daniel, we regret to hear that your stay was not up to expectations due to issues with the air conditioning and housekeeping service. Our team members strive to ensure the comfort and satisfaction of our guests, so rest assured your feedback is taken seriously. We understand the importance of these amenities and will address your concerns accordingly to provide a seamless experience for future guests.

10/10 - 훌륭해요

Mj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Mj, it's wonderful to know that your stay at The Mutiny Hotel by Provident Hotels & Resorts met your expectations. We truly appreciate your perfect rating and we hope to serve you again in the future. Your continuous support means a great deal to us. Thank you again, and have a splendid day!

2/10 - 너무 별로예요

John

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
More recently renovated, but at the level of a four star property, and the check-in process was a nightmare. Had to wait over four hours for our room.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
John, it's regrettable to hear about the extended wait you encountered during check-in and that your impression of the property didn't meet your expectations of a four-star establishment. We continuously strive to upgrade and enhance our offerings, especially in areas where we may have fallen short. For the check-in delays, we're taking active steps to refine our processes to diminsh any future waiting times. We hope to have another opportunity to provide you with a smoother and more comprehensive experience.

10/10 - 훌륭해요

Kunal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, Convenient, Friendly. Couldn’t ask for more!
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Kunal, it is delightful to hear that you found The Mutiny Hotel by Provident Hotels & Resorts to be neatly maintained, and conveniently located, and that our team members provided a friendly service. We aim to deliver nothing but the best. Your feedback is appreciated and we look forward to your next stay.

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything wad great
2023년 11월에 11박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Carmen, it's delightful to hear you had an excellent experience at The Mutiny Hotel by Provident Hotels & Resorts. We appreciate you taking the time to share your feedback and look forward to your next visit. Safe travels.

8/10 - 좋아요

Brittany

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
Brittany, thank you for your good rating of The Mutiny Hotel by Provident Hotels & Resorts on Expedia. It suggests satisfaction, but we aim for exceptional experiences. On your next visit, please feel free to share more about your experience. We'll strive to make your next stay even better.

8/10 - 좋아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The staff were friendly and polite. Valet was always available. Property was great, restaurant and bar onsite, but there are to many local restaurants to list with in walking distance. Great place for a weekend getaway or just unwinding after a long day of work. Room was quite and spacious.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 11일
Robert, it's delightful to hear you enjoyed your stay at The Mutiny Hotel by Provident Hotels & Resorts. We're glad our team went above and beyond to make you feel welcome. It's also wonderful to hear that you found the proximity of local restaurants, the tranquility of your room and the onsite amenities to your liking. Do consider us for your future getaways or post-work relaxation. Thank you for your positive feedback.

10/10 - 훌륭해요

Geri

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Thanks for the outstanding rating, Geri!We're delighted your time at The Mutiny Hotel by Provident Hotels & Resorts was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Many bar and food items were out of stock. The order person should step up their game. Used coffee in room first day. Never restocked! Had to go looking for coffee. Thank God for Donna the bar tender
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Kathy, we appreciate your feedback and your high rating despite certain inconveniences you experienced during your stay. At The Mutiny Hotel by Provident Hotels & Resorts, our goal is to offer an exceptional experience, and it appears we overlooked some details concerning the replenishment of in-room amenities. We apologize you had an issue with your room's coffee supply and are looking into improving our checks in this regard. However, we are thrilled to know Donna, one of our team members, contributed positively to your stay. We look forward to the opportunity to provide an even better experience for your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Stayed for 2 nights and housekeeping never came to clean, provide fresh towels etc.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
We value your candid feedback. It is disheartening to hear about the shortfall in our housekeeping service during your stay. Rest assured, we consider this as high priority and always strive to ensure our rooms are pristine and adequately stocked. Your experience helps guide improvements needed within our services. We hope to have another opportunity in future to deliver a more seamless accommodation experience.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 9일
Thanks for the 8/10 rating!We're thrilled you enjoyed your time at The Mutiny Hotel by Provident Hotels & Resorts so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 - 괜찮아요

Kerrie

출장 여행
별로예요: 직원 및 서비스
Fine for what it is
We’ve stayed here twice and I would say it’s fine. The candles they burn in the lobby though have a sickly smell that permeates through the whole place. It’s a good location and clean enough. As mentioned, it’s fine. Nothing terrible but nothing great either
2023년 9월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 1일
Kerrie, we appreciate your return visits and your candor. It's great to hear our cleanliness and location met your expectations. Meanwhile, we're always looking for ways to enhance the overall guest experience, so your feedback regarding the scent in our common areas is most helpful. Thank you for staying with us and we hope to impress you more on your next stay.

10/10 - 훌륭해요

David

2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
David, it's fantastic to see your 10-star rating of The Mutiny Hotel by Provident Hotels & Resorts. We're delighted you had a wonderful experience with us and we are hoping to welcome you back again in the near future. Safe travels until then!

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always Enjoy My Stay Here
We always stay at The Mutiny when we visit Miami. The room is comfortable and cozy and the location can't be beat. The best part, however, is the beautiful pool area with the waterfall. It's such an oasis.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 16일
Karen, we're thrilled to hear that you continuously choose The Mutiny Hotel by Provident Hotels & Resorts for your visits to Miami. It's encouraging to know our comforting rooms and unmatched location continually impress you. We're especially pleased to hear that you enjoy the pool area and its tranquil waterfall feature. Looking forward to welcoming you back to your oasis on your next visit!

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, great location and room was newly renovated.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 9일
Thank you for the 5/5 rating, Maria!It's excellent you enjoyed your time at The Mutiny Hotel by Provident Hotels & Resorts so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

Sasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and great staff! Planning to book again very soon.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 28일
Sasha, it's wonderful to hear that you appreciated the aesthetics of The Mutiny Hotel by Provident Hotels & Resorts and had a positive experience with our team members. We're thrilled you're considering another visit and can't wait to provide you another memorable stay.

10/10 - 훌륭해요

Lance

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!
2023년 8월에 2박 숙박함
답변 제공: fd 님, 2023년 8월 20일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Esther

가족 여행
Rooms are outdated and uncomfortable
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 19일
Esther, we appreciate your feedback. We strive to offer cozy and modern accommodations, so it's disappointing to hear your room didn't meet your comfort expectations. Rest assured, we continuously review guest feedback to make improvements where necessary. We hope for the opportunity to provide a more satisfying experience in the future.

10/10 - 훌륭해요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at the Mutiny hotel several times. Each time has been a lovely experience..
2023년 8월에 2박 숙박함
답변 제공: Front Desk at The Mutiny 님, 2023년 8월 17일
Thank you for sharing your amazing experience with us at the Mutiny, looking forward to see you soon.

10/10 - 훌륭해요

Lance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and value.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 16일
Thanks for the wonderful review, Lance!It's fantastic you had such a lovely experience at The Mutiny Hotel by Provident Hotels & Resorts. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Hazel cecilia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great! Rooms were spotless! Staff was very friendly
2023년 8월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 8월 17일
Hazel, we are thrilled to know that The Mutiny Hotel by Provident Hotels & Resorts met all your expectations. We're pleased to hear that you found our rooms to be exceptionally clean, and our team members enjoyable. Your compliments are truly appreciated and we look forward to welcoming you back soon.

8/10 - 좋아요

Edward 님, Warwick

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel has charm and character. The bathroom is somewhat old fashioned with a small sink.
2023년 7월에 1박 숙박함
답변 제공: rf 님, 2023년 8월 1일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Cecilia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Reportar
No funciono el microondas hasta q lo reportamos, hay poca luz en los cuartos. La tv del 2 o cuarto no funcionaba, muy caro el estacionamiento, y el último día nos fuimos sin la llave pues no jaxentrego en la mano el valet, y tuvimos q regresar.
2023년 7월에 4박 숙박함
답변 제공: FD 님, 2023년 7월 25일
Ceclia, Gracias por su lealtad a nuestro hoteles y por comunicarse con sus inquietudes a traves de sus comentarios detallados. Estamos comprometidos a brindarles a nusestros huespeded una estadia satisfactoria; por lo tanto, le agradecemos que nos informe sobre estas inquietudes. Abordaremos sus comentarios con las personas adecuadas y le agreadecemos su paciencia durante este tiempo.

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mutiny on the Bay
I was pleasantly surprised with the suite, and the view. The bed was very comfortable, the location is perfect for being close to restaurants and things to see. I felt at home.
2023년 7월에 1박 숙박함
답변 제공: FD 님, 2023년 7월 13일
Hello Debra, first like to thank you for taking the time to share with us your stay. We love to hear positive feedback, we will share with our entire team. Glad to hear the your accommodations met your expectations and as well the coconut grove area. We hope to see you back soon!

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious and Lovely
A lovely spacious apartment: living room 2 TVs, bedroom and bathroom. Nice little restaurant/bar. However, I must mention the added fees (cleaning + resort). I could be wrong, but these addendums just appear to be a way to pad the wallets of the establishment.
2023년 7월에 3박 숙박함
답변 제공: fd 님, 2023년 7월 13일
Barry, thank you for your review, we are glad that that you enjoyed your accommodations and our amenities. We will share with our team your review.

6/10 - 괜찮아요

Leonor

가족 여행
It wasn’t clean, a lot of hairs in the shower
2023년 7월에 3박 숙박함
답변 제공: fd 님, 2023년 7월 10일
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property with lovely view of bay. Second time I have stayed. Clean and convenient walking to many restaurants. Will try and come back again!
2023년 6월에 4박 숙박함
답변 제공: Front Desk at The Mutiny 님, 2023년 7월 2일
Glad to hear that you picked us as your hotel in the grove, looking forward to see you soon. Have a great day

6/10 - 괜찮아요

Lorens

좋아요: 청결 상태
Estaba ok pero no como se representa en las fotos
2023년 6월에 4박 숙박함
답변 제공: fd 님, 2023년 6월 30일
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

10/10 - 훌륭해요

Frankie

2023년 6월에 1박 숙박함
답변 제공: fd 님, 2023년 7월 10일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay for the area. The only negative was that our room is in need of new flooring. The carpet looked like it had seen better days. I would definitely book a stay here again.
2023년 6월에 1박 숙박함
답변 제공: rf 님, 2023년 6월 5일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: rf 님, 2023년 6월 1일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Duane

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: RF 님, 2023년 6월 5일
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

10/10 - 훌륭해요

Helena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: rf 님, 2023년 5월 30일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Hartley

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: rf 님, 2023년 5월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, clean and a perfect location to see the sites! Had everything we needed!
답변 제공: rf 님, 2023년 5월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

marianne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay for families. I had a “mini apartment with 2 rooms, a living room, kitchen and laundry. View to the marina is beautiful and pool area also very nice. I would definitely stay here with my family again.
2023년 5월에 2박 숙박함
답변 제공: RF 님, 2023년 5월 11일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Cassandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: rf 님, 2023년 5월 30일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

JEAN 님, DORAL

2023년 4월에 1박 숙박함
답변 제공: Front Desk at The Mutiny 님, 2023년 5월 20일
Glad you liked staying with us, looking forward for future stay. Have a great day.

10/10 - 훌륭해요

wojciech

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: fd 님, 2023년 4월 26일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Ziad

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and accommodating when needed. We will return for sure. Thanks for an amazing family vacation
2023년 4월에 4박 숙박함
답변 제공: fd 님, 2023년 4월 26일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staycation
Fantastic all around.
2023년 4월에 1박 숙박함
답변 제공: fd 님, 2023년 4월 22일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

J h

2023년 4월에 1박 숙박함
답변 제공: FD 님, 2023년 4월 20일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location but a bit tired. Lovely pool and jacuzzi. Friendly staff. Big rooms and comfortable beds.
2023년 4월에 2박 숙박함
답변 제공: fd 님, 2023년 4월 11일
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely surprise
We got in quite late and the front desk team were lovely and accommodating at both check-in and check-out. The lobby was charming and the suite was very nice. The beds were very comfortable.
2023년 4월에 1박 숙박함
답변 제공: fd 님, 2023년 4월 10일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

peggy

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: rf 님, 2023년 4월 6일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - 너무 별로예요

peter

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No room service. No maid service.Terrible wifi. No Pool service. Had to request towels. Staff had low motivation
2023년 3월에 2박 숙박함
답변 제공: Front Desk at The Mutiny 님, 2023년 4월 3일
Our apologies for the inconvenience during your stay, looking forward for your next stay with us to be outstanding.